How can ‘digitalising’ client onboarding help to speed up data processing and improve customer experience? How can you leverage digital capabilities to improve your Know Your Customer (KYC) and Anti-Money Laundering (AML) workflows, processes and checks? The task is not easy for financial institutions that have large, complex, legacy ecosystems, and standalone solutions and processes. However, all is not lost, with the emergence of specialist regtech providers that can help you leap frog heritage infrastructure and deploy new and improved workflows, systems and applications. This webinar will gauge the extent of digitalisation across onboarding, KYC and AML, review the latest market developments, and explore the capabilities of regtech tools that can help you solve the problems inherent in today’s onboarding processes, and enhance customer experience. If your organisation is working to improve customer experience, register for this webinar to find out more about: -The state of play on digitalising customer experience -Problems caused by legacy and standalone systems -Best practice approaches to digitalisation -Regtech tools that innovate KYC and AML processes -Guidance on how to set and achieve your goals

1. DataManagementReview.comNovember 6, 2018
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Welcome to A-Team Group’s webinar
RegTech: How to digitalise the customer
experience with KYC and AML innovation

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A recording of this webinar can be found
at:
http://resource.datamanagementreview.c
om/webinar-recording-regtech-kyc-aml-
innovation-nov2018

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Moderator:
Sarah Underwood, Editor, A-Team Group

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Panel Member: Targ Patience, Group Chief Compliance
Officer, Gibraltar Stock Exchange Group
Areas of Expertise:
• Executive compliance leader overseeing a stock
exchange, digital asset exchange and fund
administration business
• 16 years’ experience in financial markets, including
seven years leading a regulatory and compliance
consultancy
• Currently overseeing a group-wide KYC and due
diligence restructuring

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Panel Member: Yulia Murat, Director, Integrated
Intelligence & Investigations (i3), Financial Crime
Compliance, Standard Chartered Bank
Areas of Expertise:
• Business intelligence related to financial crime risk
• Data analytics related to financial crime risk
• Enhanced due diligence and financial crime risk

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Panel Member: Joe Dunphy, Vice President, Product
Management, Fenergo
Areas of Expertise:
• Responsible for the delivery of product strategy and
design across the Fenergo suite of applications
• Strong background in regulatory compliance
solutions
• Deep banking and regulatory knowledge, and
current knowledge in this ever evolving industry
resulting from an active lead in Fenergo’s Client
Advisory Boards and industry roundtables and forums
• Prior to Fenergo, four years at Lloyds Banking Group
and three years with Bank of Scotland (Ireland)

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The state of play on digitalisation of the customer experience
Challenges to digitalisation presented by existing and legacy systems
How to move on from first generation onboarding and KYC solutions
Types of regtech solutions that can improve the onboarding process
Regtech tools that can help to innovate KYC and AML processes
How to integrate regtech solutions with existing systems efficiently
A review of what the optimal customer experience should look like
Advice for practitioners digitalising onboarding, KYC and AML
Talking Points

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The state of play on digitalising the customer
experience at financial institutions

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Effects of a relatively low level of digitalisation on
a financial institution’s business
• Slow and potentially
inaccurate onboarding
• Ongoing KYC and AML issues
• Poor customer experience
• Lack of customer loyalty
• Inexact product targeting
• Reduced financial results

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Challenges presented by existing systems, legacy
systems, silos and standalone systems
• Many instances of customer data
• Different LoBs using different data
• Poor data accuracy and quality
• Accessing data in a timely way
• Sustaining correct customer data
• Ensuring compliance with GDPR

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How to move on from first generation onboarding,
KYC and AML systems and approach digitalisation
from a planning and policy perspective

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Types of regtech solutions that can improve
client onboarding processes

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Regtech tools that can help to innovate KYC and
AML processes
• Cloud solutions
• Machine learning
• Artificial intelligence
• Data matching services
• Surveillance tools

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How to integrate these solutions with existing
systems quickly and cost-efficiently

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The optimal customer experience

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Benefits gained by financial institutions from
innovation across the customer experience
• Quick and accurate onboarding
• Faster time to market
• Improved customer experience
• Customer loyalty
• Effective product targeting
• New business opportunities
• Improved financial results

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Further advances in regtech that will make the
customer experience even better

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Advice for data management practitioners
working to digitalise onboarding, KYC and AML

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Thank you to our sponsor
info@fenergo.com
www.fenergo.com

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Upcoming A-Team Group Webinars
Visit webinar section of
DataManagementReview.com
Deploying regtech solutions for optimal compliance professional
performance, November 20th
How to find common ground for data management across multiple
regulations, November 29th
Managing data for the Fundamental Review of the Trading Book (FRTB),
December 4th
Balancing compliance and value in data management initiatives,
December 6th

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Visit the handbooks section of
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A-Team Group Handbook Series

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