2. What is a Service Agreement? Agreement between Business Owner (or individual) and Service Provider detailing provision of services Service Agreement usually includes: Detailed description of services to be provided Phases of work and timeline Payment schedule and deadlines Confidentiality and indemnity protection
3. Why 2 versions of Service Agreement? Version 1 for when Business Owner (or individual) initiates negotiations with Service Provider Includes particular provisions and warranties for a Business Owner from a Service Provider Version 2 for when Service Provider initiates negotiations with Business Owner Includes particular protections for payment, disputes and limits the Service Provider’s liability for their work Adds to your professional appearance
4. What types of Service are covered? Business, management & financial consulting advice Project management assistance Marketing & product launches Year end financial reporting co-ordination IT, website & on-line business services Specialist contract or short term project work Etc.
5. What protections are included? Detailing outputs and clarifying expectations Specifying phases or work, deliverables, timelines and payment schedule Protecting client’s confidential information Option to ensure Service Provider has insurance or warranties for work completed Protection for Service Provider to ensure payment Option for grace period and dispute resolution process in the event of any issues or disagreements
6. What if there is a dispute? Disputes may arise over quality or timing of work – sometimes these cannot be avoided Grace period is allowed with an option to fix/respond Parties can choose to pay for work completed and end the agreement IP ownership vests in Business Owner (once paid) If dispute cannot be resolved, parties can choose to go to an independent arbitrator for a determination
7. More Information? Go to our website: www.Legal123.com.au Click Service Agreement link More FAQs and articles on Service Agreements Purchase and download the easy-to-use Template Easy to download, with no registration required Easy to understand, written in plain English Easy to complete, with online video instructions