This document summarizes the services provided by Enable Technologies for SugarCRM implementations. They have extensive experience implementing and customizing SugarCRM since 2004. They provide consultancy, development, integrations, migrations, UK-based support, hosting, and training for SugarCRM. Their goal is to help clients maximize the benefits of SugarCRM.

1. “OUR CLIENTS ARE PART OF OUR COMMUNITY.
WE NURTURE CLOSE RELATIONSHIPS,
TAKING THE TIME TO UNDERSTAND THEIR INDIVIDUAL NEEDS,
AND THEN RECOMMENDING, TAILORING AND DEPLOYING
THE MOST RELEVANT HIGH-TECH TOOLS.
IN TURN EMPOWERING THEM TO FOSTER RELATIONSHIPS WITH THEIR
AUDIENCES MORE EFFECTIVELY."

2. • Enable Technologies is one of the world's leading CRM Implementation companies. Our
success is driven by our people and their commitment to get results the right way— by
operating responsibly, executing with excellence, applying innovative technologies and
capturing new opportunities for profitable growth. We are involved in virtually every
facet of the Technology industry.
• Trading since 1994, Offices London, Ipswich and Lincoln, UK
• ISO 27001:2013 & ISO 9001:2015 Certified
• G-Cloud 7 Accredited
• Privately owned Tier 3 UK Datacentre
• Cloud solutions to grow business;
CRM customisation, software development, marketing
automation, analytic management, website development, e -
commerce, VoIP, IT consultancy, UK support, software training and
dedicated private UK hosting infrastructure.
ABOUT ENABLE TECHNOLOGIES

3. SUGAR PROFESSIONAL SERVICES TEAM
• We are an equal-opportunity employer and support talented local developers and
professionals.
• From a technical standpoint we prefer to be in control of all code creation in-house so that we
know how it was created who created it and where to look through hundreds of lines of code
to rectify a problem if it occurs with a client’s SugarCRM instance or Portal.
• By keeping work in-house we do not have to deal with time zone difference for communication
and can respond to clients requests without having to refer to a third party or delay the
response to the client.
9 x Developers
10 x Helpdesk Staff / Studio
2 x Software Trainers / Project
Managers
3 x Consultants
4 x Sales Account Managers
5 x Administration Staff
2 x Customer Experience
2 x System Administrators

4. SUGAR AWARDS AND CERTIFCATIONS
• EMEA SugarCRM Elite Partner Since 2004
“SugarCRM Elite Partners have attained the highest level of recognition in the
company ’s channel partner program by building large -scale, growing businesses
that provide consulting, implementation, integration, training and development
ser vices for Sugar; meeting or exceeding standards for technical proficiency and
professional certification in Sugar products; and demonstrating consistent
success implementing Sugar in hosted, on -premises, and private cloud
environments.” SugarCRM Announces Elite Partners for 2016 : Press Release
• 2015 SugarCRM Channel Regional Leader Western Europe
(Number One in Europe for past 10 years)
• 10 x Certified Sugar Administrator Specialists
• 5 x Certified Sugar Developer Specialists
• 5 x Certified Sugar Sales Specialists
• 1 x Certified Sugar Instructor

5. Enable’s Sugar services

6. SUGAR CONSULTANCY
We have been assisting companies' implementations of Sugar since 2004.
During this time we have developed, and built on, a wealth of knowledge and experience as the
application itself has grown and evolved.
Whether you need us to point the client in the right direction, completely manage the system and
roll-out, or anything in between the two, we can assist.
We keep abreast of all developments in the Sugar community and will recommend and/or install*
any newly developed modules or plug-ins that we feel would be of benefit to the client’s
organisation.

7. SUGAR DEVELOPMENT & CUSTOMISATION
Based in our Ipswich UK office and developing and customising SugarCRM solutions since 2004
We use the Agile Software development method, which is where requirements and solutions evolve
through collaboration between self-organising and cross functional teams.
It promotes adaptive planning, evolutionary development and delivery, a time boxed iterative
approach, and encourages rapid and flexible response to change.
It is a conceptual framework that promotes foreseen interactions throughout the development
cycle.
Our developers have experience in the languages PHP, JavaScript, Python, Perl, Bash, ASP, C#, VBA,
Objective C, Swift and SQL.

8. SUGAR INTEGRATIONS
By integrating products with each other, we can increase the value and functionality of the
solutions we can offer. Our in-house development team have currently integrated the following
systems with the SugarCRM platform and many more.

9. SUGAR MIGRATIONS
We have migrated data from most of the well known database formats, including custom built
programs. We have, to date, carried out over 750 successful migrations utilising our own ETL scripts
and products such as magic software.

10. SUGAR UK SUPPORT
We offer a variety of support options tailored to the client’s needs. Giving our clients access to
unlimited SugarCRM Technical and End User Support & Success packages.
These are designed to meet specific development and implementation requirements.
With our highly skilled team of support engineers based in our Ipswich UK office, you can be sure
that, whether it is first thing on a Monday morning or last thing on a Friday afternoon, support will
never be more than a phone call, or email away.
We understand that customer service and support is paramount in our industry and vital to help our
client’s businesses grow and we therefore provide all our customers with 24/7/365 UK based ticket
support.

11. Requirements
Design &
Architecture
Development &
Coding
Quality Assurance &
Software Testing
Implementation Maintenance
& Support
PROJECT MANAGEMENT
Our Project Management is provided based around a standard framework, which is then
customised and planned according to the requirements on the individual project.

12. SUGAR UK HOSTING
Since 2004, We have been providing high availability, mission critical dedicated servers within Tier
3 Datacentre within the UK.
From our fully owned, privately operated secure server-centre in Ipswich UK, we are able to offer
complex SugarCRM and e-commerce hosting, co-location services and scalable cloud solutions.
All of our solutions are fully customisable and we are able to offer same day setup on the majority
of our services.
Our SugarCRM servers are using LAMP stack technologies and follow the original specifications of
SugarCRM to be written on the LAMP stack (Linux, Apache, MySQL and PHP).
Over 100,000 hours of Sugar UK Hosting (11 and a half years),
uptime 99.991% across this timeframe.

13. SUGAR TRAINING
We believe that to get the most out of something you need to know how to use it properly. Our
training options will enable you and your users to get the most from Sugar for a better end result.
With a product as flexible as Sugar we have found that we need to be flexible in our approach to
training. Whether you wish to break a day into sections targeted at groups of individuals with
similar roles, or deliver a standard course across your organisation, we will do everything we can to
ensure you get what you need.
We won't waste your time training you on modules which you have no intention of using, which
doesn’t fit your business, or covering things you already know.
Training can be carried out at your premises, in our classroom, online, or at a venue of your choice
(providing there is an Internet connection available).

14. “WE ARE STRONGER WHEN WE LISTEN AND SMARTER WHEN WE SHARE."