Session Title: Agile for Enterprise Application Maintenance and Support Abstract: In today’s digital era Organizations have to rely on software applications to drive their business growth. Organizations have to build Application Maintenance and Support (AMS) Team to ensure all applications are running seamlessly. Everything around us is evolving so quickly including technologies, market conditions and customer expectations. Merely fixing bugs and maintaining software is not sufficient. Enhancing user experience, improving performance and staying competitive are crucial for organization success. Can Organizations apply Agile Principals to AMS? Besides responding to customer fast can AMS be leverage for collecting customer data efficiently? I will be unfolding answers to these question during my Presentation using my own journey as Change Agent.

1. Agile For Application
Maintenance and Support
By Pradnya Gothal, Agile Coach @ BookMyShow

2. Agenda
❖ Introduction – Why Agile?
❖ How Application Maintenance and Support can be Agile?
❖ Tools are important
❖ Step 1: Identifying Bottlenecks
❖ Step 2: Continuous Improvements
❖ Step 3: Monitoring
❖ We @ BookMyShow
❖ Challenges
❖ Conclusion
❖ Q&A

3. Application Maintenance and Support

4. Applying Agile principles for AMS

5. Identifying Bottlenecks

6. Agile AMS Process Model

7. Daily Dashboard

8. Continuous Improvements

9. Smart Filters and SLAs

10. Monitoring

11. Customer is never at back seat

12. We @ BookMyShow

13. Discovery Kanban

14. Behind the Scenes

15. Product Discovery - Movie Mode

16. Product Prioritization - Movie Mode

17. Challenges

18. Conclusion