1. LeRoy John Flanders Hughes Jr.
Leesburg, VA 20175
Cell Phone: (703) 297-1415
Email: leroyflanders@yahoo.com
PROFILE
Detail oriented hard worker
Flexible and responsive in the face of increasing responsibility
Demonstrated multitasker, team leader, and supervisor
Comfortable with working with public
Able to handle increased responsibility with ease
Current SHRM member
Army veteran
EDUCATION
1993 GED, Arizona Department of Education
2001 1 Semester General Education, Minnesota West
Worthington, MN
2010 To General Education and Business Studies, Northern
2013 Community College, Annandale, VA
2014 To Completion of BA in Business Studies,
Present University of Massachusetts Amherst, Amherst, MA
Confirmed Graduation Date by December 2015 – Business B.A.
(Exactly 16 credits left- will be attained during Fall 2015 semester)
EMPLOYMENT
Mar 2005 Assistant to the Director of Warehouse Operations and the Executive Staff, Archivist,
To Present Quality Control Specialist, Truck Shipping Agent, and Mailroom Manager, Books Intl.
Assisting Director of Warehouse Operations in operation of 3 warehouses which
provide warehousing and logistics support for 35 publishers.
Providing quality control for all Truck Load and Less Than Truck load shipments for 35
Publishers with a 99% accuracy rate
Coordinating and arranging pickup for all truck load and less than truck load
Shipments for 35 publishers
Resolve billing disputes with trucking companies
Providing ware house oriented quality control for 35 publishers
Operating a Pitney Bowes DI500 Power Stacker and a Pitney Bowes
DM1000 Mailing system to provide mail processing for 35 publishers

2. Manage mail delivery for company’s two front offices
Processing Ingoing/outgoing mail
Archivist for Processed Orders/ Customer Returns
Sept 2004 Customer Service Rep., Books Intl.
Mar 2005
Order processing and customer service for 35 publishers
Provided customer service over the phone for a large customer base
Account management for 4 large publishers
May 2004 Cashier, Home Depot
Aug 2004
Performed cashier duties
Provided customer service to a large customer base
Nov 2002 Assistant Manager, Dollar Tree
July 2003
Maintained Inventory
Supervised up to 18 employees
Managed financial details associated with daily retail business
Supervised and trained new employees
Ensured daily cash reconciliation
Assisted with providing customer service
Handled customer complaints
Assisted in maintaining store's upkeep and cleanliness
Oct 2000 Supervisor and Job Coach, Specialized Vocational Service
Nov 2002
Supervised disabled adult work crews of up to 20 adults with a wide
range of physical and mental disabilities
Provided job training to disabled adults
Counseled disabled adults about work issues and job training
Supervised and trained new employees
Aug 1999 Corrections Officer, South Dakota State Penitentiary
Feb 2000
Provided security at a maximum security state penitentiary
in a wide variety of positions
Supervised work crews of up to 60 inmates at a variety of security
Classifications for minimum to medium security
Jan 1994 Soldier, U.S. Army
Dec 1998
Trained and certified as Information Systems Operator/Analyst
Prepared personnel reports
Answered phones in support of a personnel office
Prepared and gave daily and weekly in processing and out
processing briefings for up to 400 personnel

3. Prepared and assisted with in/out and readiness briefings for
up to 2000 deploying personnel at a time
Managed, maintained, and updated personnel paperwork
and records for up to 4000 personnel
Worked as an administrative assistant
Served as front desk/file clerk for personnel office
Provided security for small unit operations
QUALIFICATIONS
Extremely computer literate and very familiar with Microsoft Works,
Word, and Office
Solid 5 years experience in administrative, clerical, and secretarial
work and duties with phone experience
4 years experience in customer service work with increasing
responsibilities and duties
Published author of fiction novel with small publisher with minor sales

4. References
1) Niko Spiliotopoulos
Director of Ware House Operations
Books International
22883 Quicksilver Drive
Dulles, VA 20166
703-661-1513
2) Vartan Ajamian
Chief Financial Officer / VP
Books International
22883 Quicksilver Drive
Dulles, VA 20166
703-661-1519
3) Nykesha
Supervisor
Home Depot
7710 Richmond Highway
Alexandria, VA 22306
703-619-5124
4) Vernon
Store Manager
Home Depot
7710 Richmond Highway
Alexandria, VA 22306
703-619-5124
5) Kathy Schalow
Store Manager
Dollar Tree
1151 Ryans Road
Worthington, MN 56187
507-376-6871
6) Sonia Crissinger
Assistant Manager
Dollar Tree
1151 Ryans Road
Worthington, MN 56187
507-376-6871

5. 7) Marty Johnson
Director
Specialized Vocational Service
320 10th Street
Worthington, MN 56187
507-376-3550
8) Kevin Shefte
Supervisor/ Job Coach
Specialized Vocational Service
320 10th Street
Worthington, MN 56187
507-376-3550