Layne Mitchell is seeking a position where she can utilize her customer service experience and educational background in psychology and criminal justice. She has over 5 years of experience in customer service roles at a cafe and medical offices, where she provided excellent customer service, ensured smooth operations, and performed administrative tasks like data entry. She also has research experience conducting studies on discrimination and bullying prevention programs, and coding data from doctor-patient interactions. Mitchell graduated magna cum laude with bachelor's degrees in psychology and criminal justice in 2015. She is skilled in Microsoft Office, data management, and has strong organizational abilities.

1. Layne Mitchell
3701 Monument Ave  Richmond, VA 23230  804-306-6966  LayneTalbott@gmail.com
Objective
Obtain a position as a team player in a people-oriented organization where I can maximize my customer-service
experience and educational background in a challenging environment to achieve the goals of the team.
Experience
Riverbound Café May 2010 - Present
 Provide excellent customer service in a fast paced, family friendly environment.
 Responsible for opening the establishment.
 Ensure the establish runs smoothly with little to no supervision.
Clark-Hill Institute for Positive Youth Development August 2013 – December 2014
 Conduct fidelity observations of middle school teachers’ implementation of the Olweus Bullying Prevention Program
to asses their adherence and competence to classroom meeting protocols.
 Transcribed audio-taped interviews of middle school youth being debriefed following a violence intervention program.
 Monitored child care groups during Family Support program activities.
 Data entry and other data management activities.
Discrimination and Health Laboratory August 2013 – December 2014
 Ran research studies with human participants to investigate the role of racially prototypical physical features in
stereotyping, prejudice, and discrimination.
 Coded transcriptions of doctor/patient interaction for patient active participation and physician partnership building.
Bon Secours’ West End Internal Medicine October 2007 – March 2009
 Answer telephone calls and direct them to the appropriate person/department.
 Check patient in and out.
 Organize medical records.
 Enter billing codes for the services rendered.
Education
Bachelor’s of Science in Psychology 2015
Magna Cum Laude
Bachelor’s of Science in Criminal Justice 2015
Magna Cum Laude

2. 2
Skills
I am extremely organized, hardworking and reliable. I am proficient in Microsoft Word, Excel and PowerPoint and
familiar with SPSS.