Kano Model - How to delight your customers

Lawrence (Laurie) Phillips
Executive Manager at Australia
May. 2, 2009••
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
Kano Model - How to delight your customers
1 of 52

Kano Model - How to delight your customers

May. 2, 2009••
Download to read offline
Business

The Kano model is a set of ideas for planning a new product, service or process. It lists all the potential customer needs that the product, service or process should perhaps try to satisfy. The resulting customer satisfaction coeffecient analyses the product, service or processes criteria which have the greatest influence on the customer’s satisfaction.

Lawrence (Laurie) Phillips
Executive Manager at Australia

Recommended

Kano Model for Customer NeedsKano Model for Customer Needs
Kano Model for Customer NeedsNitesh Verma38.7K views•13 slides
Consumer analysis reportConsumer analysis report
Consumer analysis reportArmida Zurc Aled2.6K views•45 slides
Link labs LTE-M NB-IOT Hype Webinar slidesLink labs LTE-M NB-IOT Hype Webinar slides
Link labs LTE-M NB-IOT Hype Webinar slidesBrian Ray8.7K views•33 slides
Supply Chain Risk - Impact on Business InterruptionSupply Chain Risk - Impact on Business Interruption
Supply Chain Risk - Impact on Business InterruptionGen Re4.2K views•24 slides
9 Secrets of Kano Model9 Secrets of Kano Model
9 Secrets of Kano ModelGena Drahun16.2K views•78 slides
Kano Analysis and Software RequrementsKano Analysis and Software Requrements
Kano Analysis and Software RequrementsCraig Brown5.4K views•78 slides

More Related Content

Recently uploaded

WHY for Rotary 2023.09.20.08.56.pptxWHY for Rotary 2023.09.20.08.56.pptx
WHY for Rotary 2023.09.20.08.56.pptxPaul Menig17 views•33 slides
XELA PitchXELA Pitch
XELA PitchAlexanderSchmitz1724 views•63 slides
Andy Roy - Conversational AI - Why We Must Build.pdfAndy Roy - Conversational AI - Why We Must Build.pdf
Andy Roy - Conversational AI - Why We Must Build.pdfSOLTUIONSpeople, THINKubators, THINKathons146 views•20 slides
Test presentatie.pptxTest presentatie.pptx
Test presentatie.pptxMarlous197 views•7 slides
Mariia Abdullina and Yana Bort: Як обʼєднати багатокомпонентний ентерпрайз на...Mariia Abdullina and Yana Bort: Як обʼєднати багатокомпонентний ентерпрайз на...
Mariia Abdullina and Yana Bort: Як обʼєднати багатокомпонентний ентерпрайз на...Lviv Startup Club23 views•11 slides
230524_TJ Communications Credential.pdf230524_TJ Communications Credential.pdf
230524_TJ Communications Credential.pdfThongLuong636 views•70 slides

Recently uploaded(20)

WHY for Rotary 2023.09.20.08.56.pptxWHY for Rotary 2023.09.20.08.56.pptx
WHY for Rotary 2023.09.20.08.56.pptx
Paul Menig•17 views
XELA PitchXELA Pitch
XELA Pitch
AlexanderSchmitz17•24 views
Andy Roy - Conversational AI - Why We Must Build.pdfAndy Roy - Conversational AI - Why We Must Build.pdf
Andy Roy - Conversational AI - Why We Must Build.pdf
SOLTUIONSpeople, THINKubators, THINKathons•146 views
Test presentatie.pptxTest presentatie.pptx
Test presentatie.pptx
Marlous1•97 views
Mariia Abdullina and Yana Bort: Як обʼєднати багатокомпонентний ентерпрайз на...Mariia Abdullina and Yana Bort: Як обʼєднати багатокомпонентний ентерпрайз на...
Mariia Abdullina and Yana Bort: Як обʼєднати багатокомпонентний ентерпрайз на...
Lviv Startup Club•23 views
230524_TJ Communications Credential.pdf230524_TJ Communications Credential.pdf
230524_TJ Communications Credential.pdf
ThongLuong6•36 views
Webinar Sept. 21 Bloomerang_FINAL.pdfWebinar Sept. 21 Bloomerang_FINAL.pdf
Webinar Sept. 21 Bloomerang_FINAL.pdf
Bloomerang•116 views
Crypto Quantum Leap Crypto Quantum Leap
Crypto Quantum Leap
Hifra•17 views
Theresa Fesinstine - AI Forward.pdfTheresa Fesinstine - AI Forward.pdf
Theresa Fesinstine - AI Forward.pdf
SOLTUIONSpeople, THINKubators, THINKathons•232 views
Pitch Deck Teardown: Transcend's $20M Series B deckPitch Deck Teardown: Transcend's $20M Series B deck
Pitch Deck Teardown: Transcend's $20M Series B deck
HajeJanKamps•591 views
2023-09 Bloomerang Academy Text Fundraising Presentation.pdf2023-09 Bloomerang Academy Text Fundraising Presentation.pdf
2023-09 Bloomerang Academy Text Fundraising Presentation.pdf
Bloomerang•106 views
James Feldman - AII Powered Business Tools.pdfJames Feldman - AII Powered Business Tools.pdf
James Feldman - AII Powered Business Tools.pdf
SOLTUIONSpeople, THINKubators, THINKathons•176 views
Industrial Tech Startups In The SF Bay AreaIndustrial Tech Startups In The SF Bay Area
Industrial Tech Startups In The SF Bay Area
Christian Dahlen•47 views
Who Da Star treatment.pdfWho Da Star treatment.pdf
Who Da Star treatment.pdf
JaimeClark10•29 views
Marv Wexler - Transform Your with AI.pdfMarv Wexler - Transform Your with AI.pdf
Marv Wexler - Transform Your with AI.pdf
SOLTUIONSpeople, THINKubators, THINKathons•173 views
NewBase 21 September 2023 Energy News issue - 1658 by Khaled Al Awadi_compr...NewBase 21 September 2023 Energy News issue - 1658 by Khaled Al Awadi_compr...
NewBase 21 September 2023 Energy News issue - 1658 by Khaled Al Awadi_compr...
Khaled Al Awadi•30 views
MSA Website Slideshow (1).pdfMSA Website Slideshow (1).pdf
MSA Website Slideshow (1).pdf
HamzaKhan46086•93 views
Profile Mstar Corp 2023 ENG Profile Mstar Corp 2023 ENG
Profile Mstar Corp 2023 ENG
Mstar Corp•30 views
Steve Cunningham - AI Innovation Summit.pdfSteve Cunningham - AI Innovation Summit.pdf
Steve Cunningham - AI Innovation Summit.pdf
SOLTUIONSpeople, THINKubators, THINKathons•160 views
FMS ECR Tonto.AI Negotiating Core & Fintech Contracts with AI v.attendee (red...FMS ECR Tonto.AI Negotiating Core & Fintech Contracts with AI v.attendee (red...
FMS ECR Tonto.AI Negotiating Core & Fintech Contracts with AI v.attendee (red...
katlynplummer1•77 views

Featured

Introduction to Data ScienceIntroduction to Data Science
Introduction to Data ScienceChristy Abraham Joy46.1K views•51 slides
Time Management & Productivity - Best PracticesTime Management & Productivity - Best Practices
Time Management & Productivity - Best PracticesVit Horky159.3K views•42 slides
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project managementMindGenius28.8K views•27 slides
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...RachelPearson368.9K views•21 slides
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools53.7K views•138 slides
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at WorkGetSmarter400.5K views•64 slides

Featured(20)

Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
Christy Abraham Joy•46.1K views
Time Management & Productivity - Best PracticesTime Management & Productivity - Best Practices
Time Management & Productivity - Best Practices
Vit Horky•159.3K views
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
MindGenius•28.8K views
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
RachelPearson36•8.9K views
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Applitools•53.7K views
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
GetSmarter•400.5K views
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
Alireza Esmikhani•27.9K views
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
Project for Public Spaces & National Center for Biking and Walking•6.2K views
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
DevGAMM Conference•3.1K views
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy Presentation
Erica Santiago•23.8K views
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellGood Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Saba Software•25K views
Introduction to C Programming LanguageIntroduction to C Programming Language
Introduction to C Programming Language
Simplilearn•8.1K views
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
Palo Alto Software•88K views
9 Tips for a Work-free Vacation9 Tips for a Work-free Vacation
9 Tips for a Work-free Vacation
Weekdone.com•7K views
I Rock Therefore I Am. 20 Legendary Quotes from PrinceI Rock Therefore I Am. 20 Legendary Quotes from Prince
I Rock Therefore I Am. 20 Legendary Quotes from Prince
Empowered Presentations•142.6K views
How to Map Your FutureHow to Map Your Future
How to Map Your Future
SlideShop.com•274.8K views
Beyond Pride: Making Digital Marketing & SEO Authentically LGBTQ+ Inclusive -...Beyond Pride: Making Digital Marketing & SEO Authentically LGBTQ+ Inclusive -...
Beyond Pride: Making Digital Marketing & SEO Authentically LGBTQ+ Inclusive -...
AccuraCast•3.3K views
Read with Pride | LGBTQ+ ReadsRead with Pride | LGBTQ+ Reads
Read with Pride | LGBTQ+ Reads
Kayla Martin-Gant•1K views
Exploring ChatGPT for Effective Teaching and Learning.pptxExploring ChatGPT for Effective Teaching and Learning.pptx
Exploring ChatGPT for Effective Teaching and Learning.pptx
Stan Skrabut, Ed.D.•56.2K views
How to train your robot (with Deep Reinforcement Learning)How to train your robot (with Deep Reinforcement Learning)
How to train your robot (with Deep Reinforcement Learning)
Lucas García, PhD•42.2K views

Kano Model - How to delight your customers