EmployeeHandbook_online

Team Member 2016
Employee Guidelines and Requirements

2 3/10/2016
Team Member Handbook
Welcome
Welcome
Welcome to Riverfront Park and an exciting employment opportunity. Riverfront Park offers a challenging,
fast paced work environment staffed with friendly, hard-working people.
Being part of the Riverfront Park team includes many responsibilities. It gives you the opportunity to make
money, develop valuable job skills, and challenge yourself while representing the City of Spokane and
Riverfront Park with pride. It is also an obligation you must be prepared to accept. When you are scheduled
to work, it is critical that you be there ready to work.
As part of the entertainment business, we have the wonderful advantage of providing a safe, fun and
enjoyable atmosphere for our guests. Everyone is expected to share in the responsibility of creating and
maintaining this environment and exceeding our guest’s expectations. It is you who make the difference.
We are also a business and a government entity and must operate as both. You must decide if you are ready
to accept the scheduling demands as well as the guest service aspects, safety and standard operating
procedure requirements necessary to be a successful Team Member at Riverfront Park. You must also be
prepared to work when we are busiest including events, weekends, evenings and holidays. Most of you will
be assigned a specific area and given a great deal of responsibility with limited supervision. It is up to you to
make the most of the commitment and to fulfill this trust we bestow on you as a Team Member.
This manual is issued to inform Riverfront Park Team Members about the state and federal safety laws and
management policies that are the basis for our safety program and to establish uniform safety and operation
procedures. Additional training specific to your job function will be required. It is emphasized that all Team
Members will comply with established standard operating procedures.
Within 10 days of hire, you must have carefully read and understood the information presented. Complete
the Team Member Handbook Receipt form and return it to the Training Supervisor stating that you have
read and understood all sections of the manual. Daily operations will be discussed separately from this
manual.
It is exciting to have you as a Team Member in our challenging endeavor of creating happiness and
fulfillment in others.

Table of Contents
About This Manual....................................................................................................................6
Operating Statement ................................................................................................................7
Core Beliefs ...................................................................................................................................................7
Safety..............................................................................................................................................................7
Quality...........................................................................................................................................................7
uest Satisfaction..........................................................................................................................................7
Teamwork .....................................................................................................................................................7
Locations.............................................................................................................................8
Pavilion Rides...............................................................................................................................................9
IMAX Theater ...............................................................................................................................................9
Carrousel & Gift Shop .................................................................................................................................9
SkyRide..........................................................................................................................................................9
Food Service..................................................................................................................................................9
Rotary Fountain............................................................................................................................................9
Guest Services...............................................................................................................................................9
Restrooms....................................................................................................................................................10
Telephones ..................................................................................................................................................10
Lockers.........................................................................................................................................................10
ATM .............................................................................................................................................................10
Team Member Parking..............................................................................................................................10
Guest Parking ..............................................................................................................................................10
Pass Members .............................................................................................................................................10
Expectations ...........................................................................................................................11
General..............................................................................................................................11
Guests’ Expectations...................................................................................................................................11
Other Team Member’s Expectations .......................................................................................................11
Supervisor’s Expectations .........................................................................................................................11
Personal Electronics...................................................................................................................................11
Family & Friends........................................................................................................................................12
Appearance .......................................................................................................................12
General.........................................................................................................................................................12
Uniform .......................................................................................................................................................12
Simple Grooming.......................................................................................................................................13

Integrity..............................................................................................................................13
Computer Policy ........................................................................................................................................ 13
Radio/Stereo Use/MP3............................................................................................................................... 14
Visiting Attractions Off-duty:................................................................................................................... 14
Attendance ........................................................................................................................14
Schedule............................................................................................................................14
Guest Service ....................................................................................................................15
Guest Service Excellence........................................................................................................................... 16
What Guests Want...................................................................................................................................... 16
How to Calm an Angry Guest .................................................................................................................. 17
Telephone Expectations ............................................................................................................................ 17
Sexual Harassment.................................................................................................................18
Policy Statement................................................................................................................18
Definition of Sexual Harassment ............................................................................................................. 18
Definition of Other Harassment............................................................................................................... 18
Employee’s Responsibility........................................................................................................................ 18
Workplace Threats and Violence...........................................................................................20
Policy Statement................................................................................................................20
Definitions................................................................................................................................................... 20
Employee Responsibility .......................................................................................................................... 20
Disciplinary Rules & Regulations..........................................................................................22
Additional Operating Guidelines.........................................................................................23
Disciplinary Steps ..............................................................................................................23
Termination........................................................................................................................24
Safety.......................................................................................................................................25
General Safety Rules.........................................................................................................25
Lifting.................................................................................................................................26
Training and Job Safety Instruction....................................................................................27
Escort Policy......................................................................................................................27
After Dark ................................................................................................................................................... 27
Emergency Procedures .....................................................................................................27
Fire Prevention........................................................................................................................................... 28
Ladder Safety.............................................................................................................................................. 28
Bomb Threat Emergency Procedures................................................................................29
General First Aid & Injury...................................................................................................29
First Aid....................................................................................................................................................... 29

All Injuries...................................................................................................................................................30
Bloodborne Pathogens/HBV Exposure Procedures ...........................................................31
Equipment...............................................................................................................................32
Keys ..................................................................................................................................32
Radios ...............................................................................................................................32
Codes ...........................................................................................................................................................33
Vehicle and Utility Car Operating Procedures....................................................................33
When Parking .............................................................................................................................................34
When Operating.........................................................................................................................................34
Filling Tanks ...............................................................................................................................................35
Payroll .....................................................................................................................................36
Time Card Procedures.......................................................................................................36
Union Regulation Break Policy ................................................................................................................36
Breaks ...............................................................................................................................36
Union Shop Steward..................................................................................................................................37
Payday ..............................................................................................................................37
Benefits .............................................................................................................................37
Work Experience ........................................................................................................................................37
Additional Benefits ....................................................................................................................................37
Direct Deposit.............................................................................................................................................38
Parking Passes ............................................................................................................................................38
Bus Passes....................................................................................................................................................38
Resignation........................................................................................................................38

6 3/10/2016
About This Manual
About This Manual
This manual provides instruction on customer service, communication, ticket and ride information, and
cashiering and ride operation.
Team Member Message Boxes
Team Member message boxes are used throughout the manual to bring attention to important information,
requirements and safety measures.
Team Member message boxes include, but are not limited to, the following:
Note – Additional relevant information or comments.
IMPORTANT
Information important to cashiering and/or ride operation.
SAFETY
Information important to Team Member and guest safety.
REQUIRED
Indicates prohibited actions. Team Members who fail to comply may be subject to immediate termination.

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Welcome
7
Operating Statement
Our Team Members are boldly committed to serving our guests a quality experience of wholesome, affordable
fun in a beautiful, clean, safe Riverfront Park.
Our core beliefs are a set of basic values that became the foundation for our organization’s behavior and
expectations. Our mission statement was created with the following core beliefs:
Safety
The most important thing we do is to provide a safe experience for our guests and Team Members. This
requires everyone to have a safety sense attitude at all times and to maintain a constant vigil.
Quality
Take pride in everything you do. It is an important component that guests experience. It also builds
self-esteem.
guest Satisfaction
It is up to you to provide service, facilities and attractions that deliver more than what our guests expect.
Teamwork
Each individual has unique and valuable qualities to contribute to our organization and must be treated
with respect, honesty and fairness. You are encouraged to make sound decisions supported by appropriate
actions.
These are a start of a commitment to excellence and to fulfill our responsibilities to our guests, Team Members
and the community we serve. Every action you take should be with the consideration of exceeding our guests’
expectations and representing the City of Spokane.

8 3/10/2016
Welcome
Locations
Riverfront Park’s 100 acres was created from the 1974 World’s Fair.
1 Amusement Rides*
2 IMAX Theater*
3 Carrousel & Gift Shop*
4 SkyRide*
5 Pavilion Restaurant*
6 Fountain Café*
7 Rotary Fountain
8 Guest Services
9 Red Wagon
10 Garbage-eating Goat
11 Butterfly
12 Huntington Park
13 Upper Falls Dam
14 Howard Street
15 Locust Lane
16 Service Alley
17 CPM
18 SkyRide Evacuation
19 Pavilion Evacuation
20 Carrousel Evacuation
1, 5, 8
6, 20
*Restrooms at location
2
17
13
16
19
9
10
3
7
4
18
12
15
14
11

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Welcome
9
Pavilion Rides
15 family-oriented amusement rides such as the Berry-Go-Round, Sizzler, Dragon Coaster, Tilt A Whirl,
Mini Rockin’ Tug , Bumper Boats, Krazy Kars, Area 51 Inflatable, Ride Simulator, Red Baron, Ferris Wheel,
Spider. Also includes: Enchanted Forest Mini Golf and the Tour Train. Open Spring Break - Labor Day.
IMAX Theater
Five story high screen offering an entertaining experience. $6.50 for adults. Seniors, and military $5.50.
Children (ages 3 – 12) $5.50.
Carrousel & Gift Shop
The 1909 hand-carved Historic carrousel is a place every visitor should be encouraged to enjoy. $2.00 for
adults and children. Birthday parties and private parties are available. The Gift Shop features souvenirs,
shirts, postcards, etc. The concession area has hand scooped ice cream and other treats.
SkyRide
This world class attraction reopened September 2005. The 15 minute journey takes riders in front of the
scenic Spokane Falls, above Huntington Park and expansive river views. Enclosed cabins are fully
wheelchair accessible. $7.50 Adults and $5.00 Children (3-12).
Food Service
Restaurant in Pavilion and The Fountain Cafe serve a variety of food. Open Spring Break - Labor Day.
Carrousel and IMAX snack bars are also available. During the Winter Season the Restaurant in the Ice Palace
is open. Season hours may vary.
Rotary Fountain
Opened September 2005, this interactive fountain located by the Carrousel is a hit with guests of all ages.
Arcade Games, Red Wagon, Forestry, Northbank, Girl Scout and Boy Scout Shelters, Garbage Eating Goat,
Canada Island, Lilac Bowl, Central Meadow, Clocktower Meadow are additional areas of activity and
interest. Please be familiar with their location as guests will ask for directions.
Guest Services
Located in the Pavilion. Processes season passes and groups, lost and found, general information and is a
ticket outlet.

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Welcome
Restrooms
Pavilion attractions, Pavilion restaurant, IMAX Theater, Forestry Shelter, North Bank Shelter, SkyRide
Meadow, Carrousel and Fountain Meadow directly behind the Fountain Cafe.
Telephones
Pay phones are no longer available in the park.
Lockers
Available at the Pavilion Restaurant (Fee 50¢).
ATM
Located outside the Carrousel and in the Pavilion.
guest Parking
There is parking available north of the park in lots 1, 2, 3 & 5 and lot 6 by the SkyRide.
Team Member Parking
Team Member parking is available to all Team Members (either free or for a discount) with a valid parking
pass in lot 2 when working only. Parking passes are available at Guest Services during normal operating
hours. If you choose to park in any of the other lots, you will be required to pay the posted fee. Parking will
not be available in lot 2 for Team Members during Hoopfest weekend and possible other events. Personal
vehicles are not allowed on park property. Do not leave valuables exposed in your vehicle.
Pass Members
Season Pass Members have unlimited use of all Pavilion attractions, Carrousel, Tour Train, IMAX
features and Mini Golf. It does not include the SkyRide, unless they pay an extra $4 per ride. It does not
include other outside vendor offerings. It also includes: free parking every Monday (1 per family, some
restrictions apply), a 10% discount on food items in the Pavilion Restaurant and 10% off souvenirs at the
Carrousel Gift Shop. It is non-transferable. Regular price: $65.00. Discounted price: $45.00. Handling fee of
$3.50 per order.
Transferable Season Passes (no picture) are good for two Day Passes (per day) AND must be redeemed at
Guest Services. Cost is: $200.00.
Day Pass guests can purchase a one day pass for $22 (age 3+). On-line: $22. It includes unlimited rides and
one regular IMAX feature. The SkyRide is available for a $4 upgrade per ride. Check the Park Press to see
what the day pass colors are for the day.

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Expectations
11
Expectations
You are under constant observation and scrutiny from the public so your actions must reflect proudly upon the
City of Spokane and Riverfront Park. Your greatest contribution is your interaction with guests and fellow Team
Members. Understanding everyone’s expectations will assist you in becoming a valuable Team Member.
General
Guests’ Expectations
1. A safe environment
2. A clean environment
3. A friendly and knowledgeable Team Member
Other Team Members’ Expectations
1. Be prepared to do your job thoroughly with a positive attitude.
2. Assist other Team Members.
Supervisor’s Expectations
1. Be ready to work when scheduled.
2. Follow standard operating procedures.
3. Be knowledgeable, proficient and hard working.
4. Ask questions when you don’t understand assignments.
5. Be reliable and flexible.
6. Take appropriate initiative.
Personal Electronics
Personal electronic devices are not to be carried or used while on duty for any reason, including text
messages, clock function, music, reading, games, etc. Radios will be supplied in approved locations by
supervisors only. Printed reading material may be allowed in work locations with the express permission of
your supervisor. If you are in doubt please get clarification from a Shift Supervisor or your immediate
supervisor.

12 3/10/2016
Expectations
Family & Friends
Family and friends of Team Members are always welcome. However, you are expected to work while you
are on shift and will not be allowed to converse or socialize for extended periods with these guests or fellow
Team Members. Keep conversations to a minimum and ask your supervisor when it is convenient for a
break.
Appearance
Your general appearance and conduct, on and off duty while at the Park, is an important statement to our guests
about the type of establishment he or she is patronizing. Riverfront Park has established guidelines for uniform
and conduct requirements that must be strictly adhered to. This includes a positive attitude towards guests and
fellow Riverfront Park Team Members and vendors.
General
1. Make sure you are wearing a complete, clean uniform including name tag and it is worn professionally.
Keep sleeves rolled down.
2. While off duty on the premises, you will still be recognized by our guests as a Team Member.
Your conduct and dress should be in relationship with pride of Riverfront Park. Do not hang out or
make personal phone calls to RFP locations while not working.
Uniform
1. Uniform Shirts: Park issued shirts must be worn neatly. Only RFP sweatshirts are allowed to be worn. A
white or black t-shirt only may be worn underneath. If your uniform shirt, sweatshirt, etc. gets
damaged, see Training Supervisor to exchange it for a better one.
2. Name tag: All Team Members are required to wear their Riverfront Park issued name tag in designated
location (upper right corner) when working.
3. Shoes: Clean athletic shoes. Colored laces and colored trim are appropriate. Food service staff is
encouraged to wear clean slip resistant work shoes. Maintenance staff is highly encouraged to wear
work boots, hiking boots with ankle support or other supervisor approved footwear. Sandals or other
open toe shoes are not permitted in any location or at any time while working, including training.
4. Socks: Must be worn. Colored and fun socks are encouraged.
5. Pants or shorts for Spring/Summer Season: Must be khaki colored, not baggy or sagging. No Blue Jeans
to be worn by Team Members while on duty, with the storeroom and maintenance Team Members the
only exception. Winter uniform is black pants.
6. Hats: Park hats may be worn and are available from the Training Supervisor. Non-park hats are not
allowed.

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Expectations
13
7. Team Member uniform will be issued by the Training Supervisor once all payroll processing is
completed. Please take care of your uniform. Lost/misplaced/mistreated park issued uniform items will
be replaced with a $4.00 charge per item. You will be required to go to Guest Services during normal
business hours to pick up your name tag. Name tag replacement will be $2.50.
Simple Grooming
1. Gentlemen must be clean shaven. A mustache and beard are allowed, but they must be neat and
well-trimmed.
2. Conservative hair styles and colors; if in question, please ask your supervisor. Stripes of color are okay,
just not neon colors for the entire hairstyle. All Team Members working in any food service or attraction
location with long hair (shoulder length and below) must have it completely pulled back in a neat
fashion for safety and hygienic purposes whenever working.
3. Maintain clean hands and fingernails at all times.
4. Conservative make-up; no heavy eyeliner or dark eye shadow.
5. Jewelry; for safety purposes, no hoop or dangle earrings, or necklaces.
6. Visible tattoos must be tasteful and not offensive. Supervisors may request Team Members cover any or
all tattoos deemed in violation at their discretion.
7. Sunglasses are acceptable. However, when talking with a Park guest please remove them.
8. Facial piercings are limited to a maximum of 2 studded earrings per ear and 1 small studded nose ring.
No other facial piercing will be allowed including eye, tongue, lip, cheek, etc.
Integrity
Due to the nature of your position, you will have access to valuable property and inventory including supplies,
food, attractions, equipment and computers, tools and money. You are expected to maintain your integrity and
respect of City of Spokane property and employees.
As City employees, you do not have access to these resources for personal use. You are expected to follow all
rules regarding their use including payment for food or services or obtain the proper requirements for their use.
This also includes staying out of areas you do not have permission to be in and not using equipment that is not
required for performance of your duties. Any abuses of these privileges may result in termination.
Computer Policy
1. Computers are to be used for official City of Spokane business only.
2. Do not access programs you are not specifically required to use for work purposes. This includes the
downloading of any information or programs.

14 3/10/2016
Expectations
3. Internet services shall be used, whether during working hours or after hours, for official City business
only.
4. The Internet shall not be used to access or transmit obscene, profane, pornographic, abusive or
threatening information, pictures or representations. All emails will be kept on file for one year. Usage is
tracked.
5. Passwords are changed only with the permission of RFP administration.
For further information, please consult the City of Spokane’s Personnel Policy Manual available from the
Training Department.
Radio/Stereo Use/MP3
Certain areas in the Park are allowed to have a stereo playing authorized stations only. These are for
background music only. They should not be turned up so that guests cannot hear you. For safety purposes
and guest service issues, personal radios and MP3 players, including the use of headsets, will not be allowed
at any location without management authorization.
Visiting Attractions Off-duty:
When you plan to visit our facilities off duty, you must remember that you will be treated like any of our
guests and must abide by the rules and regulations of the Park. This includes purchasing the services and
products or having the proper documents to use them.
Attendance
Opening on time and operating efficiently requires all Team Members to be at work as scheduled. For
unexpected lateness or illnesses, you are required to call Riverfront Park at:
(509) 625-6621
(or a number given to you by your supervisor)
2 hours prior to your shift. If you call in under 2 hours prior to your shift, it will be considered an Unexcused
Absence or No Show and you will be subjected to disciplinary action including termination. As a reminder, your
absence affects your fellow Team Members who are relying on your effectiveness to do your job. There is no
makeup time for absence or tardiness.
Schedule
Your work schedule is your responsibility. When you receive your schedule, it is your total responsibility to see
that your shifts are covered. All schedule changes require the Shift Supervisor’s approval. It is the responsibility
of the Shift Supervisor to write the change on the posted schedule. Please do not ask your supervisor for time
off. It is your responsibility to find other trained Team Members within your Team to take or switch your shift.

3/10/2016
Expectations
15
Absence from a scheduled shift during holidays, major event days or scheduled group activities may result in
disciplinary action. A doctor’s note will be required if a major event day or scheduled group activity is missed.
Remember that you have accepted your position with the understanding you are available for all shifts and will
not be taking extended time off including holidays and vacations.
Please note:
1. It is inappropriate to call in sick when you are not. Your fellow Team Members, supervisor and guests
are the people you are adversely affecting. Morale and guest service will decline.
2. If you miss more than 1 shift in a 30 day period, a doctor’s note may be required to excuse the absence.
Unexcused absences can lead to termination.
The proper procedure for changing your assigned work schedule is as follows:
1. Post a trade request to the trade board on When to Work at least 24 hours prior to the shift.
2. Wait for another Team Member to pick up the shift or make a trade.
3. The trade must be picked up and approved by the Shift Supervisor at least 12 hours prior to the
scheduled shift. The shift will then be updated on the When to Work Schedule.
 Note: Trades not picked up and approved are still the responsibility of the person originally
 assigned to it.
4. Time off requests should be done through When to Work and will be approved by your Supervisor in
the order they are received so make request as soon as you know you will need time off.
All Team Members will be able to keep this information up to date in the HRMS system. There is a kiosk set up
in the employee break room that will allow you to access and change your personal information such as address,
phone number, W-4 information, etc. Please make sure to update any changes in the system ASAP.
This is a password expiration system. If yours does not work it could be that you aren’t logging in enough and
your password expired or your have never logged in. When this happens, you are to contact the number for IT
that is posted at the computer to reset your password. For security reasons, management is not authorized to do
this, only you can.
Guest Service
You are under constant observation from the public, so your actions must reflect upon the City of Spokane and
Riverfront Park. Every Team Member, from ride attendant to security officer to supervisor, is crucial to the
success and positive image of Riverfront Park. Your responsibilities include exceptional service to park guests
and fellow Team Members. It’s important to appreciate each guest and Team Member.
Great guest service is what we are about. Continually strive to obtain it with every contact.

16 3/10/2016
Expectations
Guest Service Excellence
1. Open and close your area on time and be prepared for guests. Explain to guests if something is not
opening on time.
2. Welcome each guest with eye contact, a smile and a pleasant greeting.
3. Always thank the guest.
4. Display friendly body language.
5. Ask questions such as “can I help you?” if someone looks lost.
6. Offer something more than the guest asks for. Exceed their expectations.
7. Know and demonstrate safety practices and cleanliness.
8. Try to resolve a situation to the best of your ability, but do not hesitate to contact a supervisor before a
guest gets upset. The supervisors have greater authority and experience in decision-making.
9. Know your job. Execute it efficiently and with great pride. This includes learning about Riverfront Park,
hours of operation, best values, events, group activities, etc.
10. Do not chew gum or tobacco, smoke, eat or drink while on duty.
11. Take off sunglasses when speaking with a guest.
12. Work as a team and be prepared for a variety of different responsibilities.
NEVER DO THE FOLLOWING:
1. Do not assume; always offer accurate information or ask knowledgeable team members until
you obtain it.
1. Do not say, “There’s nothing I can do about it.”
2. Do not say, “It’s not my job” to guests or supervisors. If you can’t help our guests, find out who can. Do
not send them to someone else unless you are sure that person is able to assist them and that
area is open.
What guests Want
1. Solutions to problems
2. A sense of commitment
3. Fast delivery

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Expectations
17
4. Personal assistance
5. Quality
The single most important thing your guests can give you: Repeat business. You can get it and keep it through
excellent guest service.
How to Calm An Angry guest
1. Remain calm yourself.
2. Let them vent.
3. Show empathy in your facial expression.
4. Restate content or feeling.
5. Find agreement or accept their point of view.
6. Do not promise anything to the guest.
7. Contact a supervisor if you are not able to resolve the issue.
Telephone Expectations
1. Answer the phone promptly, professionally and with a smile. It should not ring more than 3 times.
However, you should not interrupt a conversation with a guest to answer.
2. Speak clearly, slowly and pleasantly.
3. Answer by saying, “Good morning/afternoon/evening, [name of your location]. This is [your name].
How may I help you?”
4. If it is necessary to put a caller on hold, ask if you may do so and always allow the caller to respond and
then politely put the caller on hold. Never leave the caller on hold for longer than a minute without
acknowledging them. Always be courteous and respond with a helpful attitude. If you cannot assist the
caller, excuse yourself and have a supervisor assist.
5. If the caller wishes to leave a message, write it down and deliver it to the proper individual. Always end
the conversation with “Thank you for calling.” It takes a few seconds longer to respond courteously, but
the impression is a lasting one.
REQUIRED
Personal cell phones are not to be carried or used during business hours including text messages or using as a
clock. You must wait for your break to make personal calls.
RFP does not accept personal calls for Team Members at Park locations including other Team Members. Do not
give those numbers out to family or friends.

18 3/10/2016
Sexual Harassment
Sexual Harassment
Policy Statement
All employees, regardless of their status of employment, have a right to work in an environment free from
intimidation, ridicule, or harassment based on gender, race, color, age, religion or national origin, sexual
orientation, gender identity, marital status, veteran status or a disability.
Sexual or other harassment, including retaliation against employees who report harassment, constitutes illegal
employment discrimination, is unacceptable conduct in the workplace, and will not be tolerated. Where it is
found to exist, immediate corrective action will be taken to assure it is stopped and does not recur. Employees
who commit sexual or other harassment or retaliatory acts shall be subject to disciplinary action up to and
including dismissal.
Definition of Sexual Harassment
Unwelcome sexual advances, request for sexual favors and other verbal or physical conduct of a sexual nature
constitute sexual harassment when:
1. Submission to such conduct is made either explicitly or implicitly a term or condition of an individual’s
employment.
2. Submission to or rejection of such conduct by an individual is used as the basis for employment decision
affecting such an individual.
3. Such conduct has the purpose or effect of unreasonably interfering with an individual’s work
performance or creating an intimidating hostile or offensive working environment.
‘Unwelcome’ is determined by the recipient of the behavior, not the alleged perpetrator.
Definition of Other Harassment
Ethnic slurs, racial jokes, verbal or physical abuse or other offensive or persistently annoying conduct directed at
someone’s race, color, national origin, sexual orientation, gender identity, age, disability, religious beliefs or
ethnic background which:
1. Has the purpose or effect of creating an intimidating or hostile environment
2. Unreasonably interferes with an individual’s work performance
3. Otherwise adversely affects an individual’s employment opportunities
Employee’s Responsibility
If you feel you are being sexually or otherwise harassed, tell the individual to stop the offending behavior. If the
incidents continue, promptly report them to one or more of the following:
1. Your supervisor or the next appropriate level of supervision or management

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Sexual Harassment
19
2. Your department head
3. A collective bargaining unit representative
4. The Personnel and the Affirmative Action Department
Each employee is expected to take responsibility for her/his own behavior and to act in a professional manner
appropriate for a working environment.

20 3/10/2016
Workplace Threats & Violence
Workplace Threats and Violence
Policy Statement
2.1 The City of Spokane will not tolerate any acts of violence to persons whether they are employees or
customers of the City of Spokane, or to property. Any employee who commits or threatens an act of
workplace violence will be subject to investigation and discipline. It is the goal of the City of Spokane to
provide a workplace that is free from intimidation, threats or violence.
Definitions
3.1 Workplace Violence as used in this bulletin means acts of physical, verbal or written aggression against an
employee or customer of the City of Spokane, or threats to inflict physical harm, or damages to property,
family members of the employee, or any purposeful or knowing behavior which would cause a reasonable
person to feel threatened by an employee or non-employee in the workplace. Workplace Violence does not
include reasonable force in the defense of oneself or others. Workplace Violence also does not include the
appropriate use of force or weapons by law enforcement officers, duly assigned security guards, or others
acting lawfully to protect and defend life and property.
3.2 Weapon means any firearm, switchblade knife or knife with a blade longer than 4 inches, dangerous
chemical, explosives, blasting caps, chains and other objects intended to injure or intimidate others.
3.3 Threat is defined as an expression by word or conduct of intent to commit violence that places the listener or
reader in fear of imminent bodily harm, or is of such character that another individual could be placed in
fear of imminent bodily harm. The overall context of statement, including nonverbal communications will
be taken into account to determine if such an expression is a threat covered by this rule.
Employee Responsibility
4.1 RULES
a. Employees are expected to treat co-workers, citizens and property with respect. No employee is
permitted to commit or threaten violence against any other employee or customer of the City of
Spokane.
b. Employees are not permitted to bring a weapon into the City of Spokane workplace or onto any City
property.
4.2 PROCEDURES
a. Employees shall be alert to and immediately report suspicious or threatening behavior and incidents or
workplace violence to their supervisor, or contact law enforcement, fire and/or emergency personnel by
dialing 9-911 in the case of immediate serious threat or commission of a crime, and using the reporting
form available from the Shift Supervisor or the Training Supervisor. In the event of imminent danger to
persons or property, employees shall take action to safeguard persons or property before making the
formal report.
b. Even without an actual threat, employees shall report any behavior they have witnessed which they
regard as threatening or violent.

3/10/2016
Workplace Threats & Violence
21
Employees are responsible for making the report required in the two preceding paragraphs regardless of the
relationship between the individual who initiated the threat or threatening behavior and the person or persons
who were threatened or were the focus of threatening behavior.
Except as noted above, reports shall be made as soon as possible after a threat or act of workplace violence, but
no later than four hours afterwards. For purposes of this bulletin, hours shall be defined as the reporting
employee’s normal working hours. However, the employee is expected to provide earlier notice to the
department director if he/she is reasonably able to do so.
e. Employees are to retreat from situations when in fear of imminent physical harm.
f. Employees who identify City work locations as being protected areas for purposes of restraining or
protective orders shall immediately notify their department director or designee.
g. All individuals who apply for, or obtain a protective or restraining order which lists City work locations
as being protected areas, must notify the department director. The City of Spokane understands the
sensitivity of the information requested and will endeavor to handle the matter respectfully while also
providing necessary notification and advance warning to fellow employees.
Further information is available from the City of Spokane Employee Handbook located in the Training
Department.

22 3/10/2016
Disciplinary Rules & Regulations
Disciplinary Rules Regulations
The following set of guidelines is to ensure that you as a Team Member are delivering the best customer service
possible to our guests and to fellow Team Members.
1. Not following standard operating procedures.
2. Practicing unsafe procedures.
3. Violating City policy, breaking the law, etc.
4. Not reporting to work as scheduled without proper notification or for not properly completing a
schedule change.
5. Theft of any kind (Tickets, supplies, including giving away free food or beverage, long distance calls,
not punching out immediately when relieved or told to leave, etc.).
6. Working overtime without supervisor’s permission - Must be 18 and over.
7. Unbecoming conduct of a Team Member on or off duty on Park premises including fighting or
provoking a fight.
8. Use of profane language.
9. Use of inappropriate comments regarding sex, ethnic background, sexual orientation, gender identity,
race or religion.
10. Sleeping or the appearance of sleeping on duty.
11. Possession or possession through consumption of drugs or alcohol.
12. Use of your personal cell phone or other personal electronic devices for any purpose while working
without your supervisors pre-approved authorization.
13. Possession of firearms or other weapons.
14. Insubordination. Defying direct orders from your supervisor.
15. Falsification or destruction of any forms, records, files or other documents or of any information given
to a supervisor. This includes punching a time clock or signing a time sheet for anyone other than
yourself.
REQUIRED
Team Members may be subject to immediate termination for the following:

3/10/2016
23
16. Destruction of Park property or accidental damage without reporting it to your supervisor.
17. Theft or resale of Park tickets or property.
18. Using a bank or other accountable items other than your own.
19. Use of unauthorized computer access, including programs not directly related to your immediate work
responsibilities, is prohibited. Usage is tracked.
20. Allowing guests or Team Members free admission, extending rides, giving away product or property
whether damaged or not, or accepting of these items. This is theft.
21. Absence from a scheduled shift during major events and holidays. A doctor’s note may be required if a
holiday, major event or more than 1 day in a 30 day period is missed.
Additional Operating Guidelines
 Do not talk to ride operators while the attractions are in motion.
 If a child is 2 and under, they are free with a paid adult on all attractions.
 Storeroom area is for leads and storeroom Team Members only.
 Treat all Team Members, supervisors and Park property with respect.
 Be aware that you will be asked to perform other duties outside your normal responsibilities.
 When purchasing food or other items, you must be in front of the counter and other Team Member
must retrieve the item for you.
It is our expectation and your responsibility to respect Park guests, the property and equipment at all times. This
includes staff and co-workers, keys, uniforms, equipment, inventory, radios, etc. It is a privilege to be able to use
these items and any abuses may result in these privileges being revoked or termination.
Disciplinary Steps
All Team Members are considered on probation up until 90 accrued work days and can be terminated at any
time. You are responsible for the material in this manual. This is considered your first warning. The following
steps may occur if violations happen:
1. Verbal warning - no signature required by Team Member
2. Written warning - signature required by Team Member
3. Pre-disciplinary hearing with Union Representative, Human Resources and Park Management if
worked 90 accrued days or more
4. Suspension or demotion
5. Termination

24 3/10/2016
The following steps may occur if a violation of the cell phone/ electronic device policy is violated:
1. Written warning – signature required by Team Member
2. Termination
1. Horseplay in or around your work station.
2. Leaving assigned work area without supervisor’s permission.
3. Taking longer breaks than designated.
4. Taking a break in front of guests in uniform.
5. Not keeping work area free of debris and litter.
6. Not initiating work to remain busy.
7. Misinforming the public.
8. Not reporting necessary maintenance regarding safety and cleanliness (restroom, rides, etc.).
9. Allowing friends and other Team Members to hang around your work area when they are not
scheduled to work.
10. Accepting or making personal phone calls at work, including cell phone usage.
11. Not wearing complete uniform including name tag or wearing unacceptable accessories.
12. Smoking or chewing tobacco while on duty, or taking breaks in non-designated areas in uniform.
The designated smoking area is the service alley. Due to the state law, smoking is not permitted within
25 Feet of a doorway.
13. Eating at the work site. Beverages are allowed (preferably water) but must be in a sealed container.
Termination
Depending on the violation, any of the previous steps may be skipped and moved directly to termination unless
a pre-disciplinary hearing is necessary.
IMPORTANT
Disciplinary steps will be taken for the following:

3/10/2016
Safety
25
Safety
Safety is engineered into every area, but it is up to you as a Team Member to be responsible for safe operations.
You have the integral role in this process. Every Team Member is expected, as a condition of employment, to
concern themselves with their own safety, the safety of their fellow workers and the safety of the general public.
It is important that Team Members be constantly on the alert for potential hazards which are not referred to in
written form but which may result in injury or property damage. Where potential hazards are thought to exist,
Team Members shall use all known precautionary measures, and when in doubt as to the procedure to follow,
shall consult their supervisor before proceeding.
Accidents don’t just happen. They are caused because someone did something they shouldn’t have done, or
because someone failed to do something they should have done or because a hazard was not recognized.
Accident prevention can be the most important employment benefit any of us have.
Your safety captain is Dave Randolph. You are also continuously given safety briefings. Pay special attention
and follow this important information. A safety bulletin board is located in the employee break room.
General Safety Rules
1. Keep yourself in good mental and physical condition for the day’s work.
2. Follow Standard Operating Procedures.
3. Keep a safety sense attitude. Learn how to do the job right.
4. To report unsafe procedures, immediately contact your supervisor. There is also a Safety Hazard Form
located in the break room.
5. Properly wear appropriate personal protective gear including eye wear, hard hats, non-skid shoes,
leather work boots, gloves, disposable gloves, hearing protection, sun tan lotion, etc. Shoe traction
devices must be worn in winter if walking on ice.
6. Ask questions about anything that is unclear.
7. Never ignore a co-worker’s unsafe acts.
8. Look and listen for changes in your work environment.
9. Report any maintenance concerns to your supervisor.
10. Clean up spills immediately.
11. Never cut corners or take short cuts.
12. Fooling around or showing off on the job is not permitted.
13. Chemical or cleaning agents should never be mixed. Know what you are using.

26 3/10/2016
Expectations
14. Keep everything in its proper place.
15. Do not place items within 3 feet of electrical panels.
16. Closed circuit security cameras are in use for your protection and the protection of Riverfront Park
property.
Chemicals perform many jobs. However, if they are not handled properly, they can present hazards to your
health and safety.
 You must understand specific hazards.
 Have the information, knowledge and equipment to prevent safety and health problems.
 Safety Data Sheets (SDS) are located in the Maintenance Office and Maintenance Room. You may
also go to the manufacturer website. These provide important information regarding the chemicals
you may be using.
 All chemicals must be properly labeled.
Lifting
1. Do not try to lift or push an object that is too heavy for you. Lift or carry only what you can
safely handle.
2. Avoid the lift if you can by using other mechanical equipment when possible.
3. In lifting, the greatest source of strength is in your legs.
4. Never twist.
5. Carry the load close to your body to reduce the strain.
6. Work as a team with co-workers for oversize loads.
7. Keep a wide stance and solid footing. Feet should be parted with one foot alongside the object and one
foot behind.
8. Bend at the hips and knees to a squatting position keeping the back straight.
9. Lift steadily with the legs.
10. Point the feet in direction of movement knowing where your next step is going to be.
11. Stand on a firm work surface. Chairs, pallets, tables, boxes, etc. are not to be used to stand on. Use the
appropriate ladder or step stool.
12. Tuck your chin.
13. Use the palm of your hand instead of your fingers.

3/10/2016
Safety
27
Training and Job Safety Instruction
Supervisors are expected to conduct on-the-job training to help you learn how to adapt the skills you now have
and continue to develop. Supervisors are also expected to make frequent individual contacts and observe your
performance and correct you when necessary to ensure safe job procedures are followed. Respect their position,
their experience and always follow through with their instructions.
Escort Policy
With safety as our number one priority, we have established policies for escorting Team Members to the Park
boundaries:
Cashiers will always be escorted to any area outside of the Pavilion.
After Dark
It is mandatory for Team Members under the age of 18 leaving the Pavilion after dark to be escorted to the
parking lots or to the south end of the park by Security or designee or go out in groups of no less than 4.
Those 18 and over may request an escort. At times, our security guards may be able to escort Team
Members beyond these two locations. This will be solely at the discretion of the security guard on duty and
dependent upon other activities for which they are responsible.
Emergency Procedures
Emergency evacuations routes are posted in each location and are to be read before your first shift. Do not
remove or write on them. Understand the information and know the location of fire extinguishers. Emergency
exits must be clear of debris at all times. Crash bars must be off the doors when the area is occupied.
In case of fire:
1. Determine if the fire could be a danger to guests or Team Members.
2. If yes, activate the fire alarm system.
3. If the fire can be controlled with a fire extinguisher, locate the nearest properly rated one and extinguish
the flame.
4. If the fire is extinguished, contact Security. Do not risk your life in trying to extinguish a fire which may
get out of control.
5. If the fire is not extinguished call 9-9-1-1.
6. Calmly assist guests and Team Members to the designated rally area including any disabled guests.
7. Do not re-enter the area, and be available to help supervisors if necessary.

28 3/10/2016
Safety
Fire Prevention
1. Use of gasoline is prohibited for cleaning parts, floor or any part of buildings or
as an accelerator for fire.
1. When filling a gas tank, allow room for expansion.
2. Dark places must not be entered without proper light.
3. NO SMOKING shall be enforced in all areas where hazardous or flammable substances are stored or
used or in any other area where posted.
4. Properly maintain all exit signs and directional signs when they are required. Exit doors must be
unlocked when the building is occupied and free passage to and through these exits must be maintained
at all times. Do not store any items in these passage ways, even temporarily.
5. Store flammable liquids such as gasoline or acetone in approved safety cans, properly labeled.
6. Do not store any clothing or combustible material in close proximity to any open flame or electric heater
in such a manner as to permit ignition. Portable heaters should be turned off and unplugged at night.
7. Store oil and paint soaked rags in approved containers. Disposal of such rags shall be only in safe
receptacles placed outside the building daily or in approved safety containers.
8. Use the CO-2, ABC multipurpose or dry chemical type fire extinguisher on electrical fires. Do not use
foam, soda and acid and water type fire extinguishers to fight electrical fires as the steam conducts
electricity. Use hood range extinguisher for Pavilion kitchen fires.
9. Fire extinguishers should be checked on a regular basis to ensure they are charged.
Ladder Safety
1. Never use a substitute.
2. Know what kind of ladder to use.
3. Inspect your ladder.
4. Carry the ladder correctly.
SAFETY
Fire can be prevented by planning, good housekeeping and using good sense in relation to combustible
materials.
SAFETY
Age Restriction—Must be 18 or older to work more than 10 feet off of the ground or floor level

3/10/2016
Safety
29
5. Set up the ladder properly.
6. Climb the ladder properly.
7. Have someone heel an extension ladder.
8. Practice Safe work habits.
Bomb Threat Emergency Procedures
1. Record the exact language of the threat on a note pad.
2. If possible, ask these questions:
a. When will the bomb explode?
b. Where is the bomb?
c. What does it look like?
d. What kind of bomb is it?
e. Why did you place the bomb?
f. Will you identify yourself?
3. Describe the caller’s voice: sex, age, tone, inflection, accent, etc.
4. Describe any background sounds you heard during the call.
5. If the voice is familiar, identify who it sounded like.
6. Stay calm and contact the Shift Supervisor or Security. Do not use the radio, a cell phone or activate the
fire alarm. These signals can cause a bomb to detonate.
General First Aid & Injury
First Aid
Prompt, knowledgeable treatment of wounds may prevent minor injuries from becoming major ones and
possibly save a life. It is also a critical function of your job knowing how to resolve these issues.
Any accident or incident to you, guests or equipment, no matter how minor, must be reported to your
supervisor on the same day of the incident. Your supervisor is required to complete an incident report. If it
is a life threatening emergency, announce a CODE 10 on the radio and in a calm voice give a location and a
brief description of the incident. Only those responsible for incident management should respond.

30 3/10/2016
Safety
For minor injuries to Team Members and guests, first aid kits are available in the Maintenance Vehicles,
Central Ticketing Booth, SkyRide, Tour Train, The Fountain Cafe, Pavilion Restaurant, Carrousel, Guest
Services, IMAX, Security Office, and Ice Palace.
Security Officers are primarily responsible for responding to first aid incidents with the Shift Supervisor
secondary. Team Members should not attempt to bandage unless Bloodborne Pathogens/HBV training has
been completed through the Training Department. If you choose to perform first aid, be sure to use
universal precautions.
AED is located in the Pavilion Lobby.
For All Injuries
1. Team Member closest at hand will respond to the incident.
2. If the injured person cannot immediately get up on their own, Security and the Shift Supervisor must be
notified. Do not try to move the injured person. Tell them you are getting help.
3. Do not leave the injured person. If you do not have a radio, send another Team Member to get
assistance. Try not to use a guest, as you do not know how they will respond.
4. If there is bleeding or other bodily fluids, do not expose yourself. Use protective gloves or other
protective equipment. Diseases can be spread through contact.
5. While the person with the valid first aid card is rendering aid, Security or the Shift Supervisor will
complete the incident report. Do not make a diagnosis of the person’s injuries or make statements to
anyone.
For more serious injuries, Team Members may be transported to the hospital by city vehicle or ambulance.
guests are not to be transported in City vehicles. If there is any doubt as to the severity of the injury, call 9 911
for emergency response. The following conditions, among others, would indicate this response:
1. Unconscious or in shock.
2. Open or angulated fracture.
3. Any uncontrolled bleeding or large blood loss.
4. Severe abdominal cramps and/or vomiting.
5. Other symptoms of internal injury.
If you are injured on the job, no matter how minor, it must be reported to your supervisor on the same day of
the incident. Your supervisor will complete a RFP incident form.
If you are injured and think it may require treatment, the Supervisor will see that you complete Part 1 of the
Employee Accident/Incident Report. Your supervisor will complete the second part. These forms should be
completed prior to seeking medical treatment.

3/10/2016
Safety
31
If medical attention is sought, you, as a Team Member, must complete the City of Spokane’s Self Insured
Accident Report (SIF‑2) from the Shift Supervisor prior to seeking medical attention. These forms must be
completed and returned to RFP Training Department the same day. The Team Member keeps the pink copy and
uses the claim number for medical/prescription care. You must use the claim number when you are admitted for
treatment. Do not pay for any services You will not be reimbursed.
You must check with the Training Department prior to returning to work.
Bloodborne Pathogens/HBV Exposure Procedures
It is required that all Team Members use universal precautions, which includes latex gloves among other
Equipment, when potentially exposed to bodily fluids and rendering first aid.
Universal precautions are the key to avoid direct contact for exposure. Think before you act.
If a Team Member is exposed to bodily fluids, the following procedures must be completed for your protection:
1. Rinse the affected area with running water for 20 minutes.
2. Any Team Member exposed to bodily fluids must report it to the Shift Supervisor immediately.
3. All infected clothing as well as bandages, etc. must be placed in bio-hazardous waste bags distributed
by Security or Maintenance and disposed of properly.
4. A City Personnel Injury Report is completed the same day.
5. The Team Member who has been exposed must be medically evaluated. The Team Member must
complete the SIF‑2 Form prior to seeking medical attention. Their supervisor will contact the Shift
Supervisor for these forms.
6. A Team Member may choose to seek medical attention anywhere, however the City of Spokane
recommends visiting: US Health Works @ 29th & Grand.
7. Before working, the Team Member must present a doctor’s release note to return to work.

32 3/10/2016
Equipment
Equipment
It is your responsibility to respect Park property and equipment at all times. This includes vehicles, utility cars,
keys, uniforms, equipment, inventory, radios, etc. It is a privilege to be able to use these items and any abuses
may result in these privileges being revoked or termination.
It is the responsibility of each and every Team Member to ensure that any tool or equipment that is used is
returned thoroughly cleaned, in its proper storage place and any repairs noted on the equipment and reported
to your supervisor. Any damage must be reported to your supervisor immediately. At no time are tools to be
left unattended in the field.
Keys
You are responsible for taking care of the keys issued to you and for maintaining security of the buildings you
are assigned.
1. Do not loan your keys to other people or have them accessible to guests.
2. Lock doors and padlocks after each use. Do not leave them open for other people.
3. If you lose your keys, notify your supervisor immediately.
The keys and any additional City property must be returned immediately upon terminating employment
at Riverfront Park.
Radios
Radios are a vital communication link within the Parks Department. Radios must be signed out and in on a daily
basis. We also share our frequency with Central Park Maintenance. Be aware that our guests also may over hear
the conversations. Be sure to maintain professionalism at all times.
1. Be accurate - Depending on the circumstance, the receiver may require descriptions of people, ride
status, situations, etc. Use the letter codes to give Security a more accurate idea of a situation without
having to lengthen the transmission.
2. Be brief - Know what you need to communicate before using the radio. If your question is short, you
may ask over the radio (Ex. “where is the [item]”). If a transmission is taking too long, ask the receiver
for a CODE 1 or CODE 2.
3. Be clear - After pressing the talk button, always pause before speaking or the radio will cut out your
first words. Do not mumble or fail to respond when the receiver starts to call you. Do not interrupt other
transmissions.

3/10/2016
Equipment
33
Vehicle and Utility Car Operating Procedures
All Team Members will continue to behave in a professional manner when operating any equipment such as
vehicles and utility cars. Abuse or impropriety will result in loss of driving privileges and/or termination. Unless
otherwise specified, utility cars will be considered vehicles for this procedure.
1. Cell phones and radios will not be used when driving. Be attentive at all times.
2. Vehicles will be maintained in safe operating conditions through preventative maintenance.
3. The driver is responsible for the overall safe operations. Any operating defects or problems shall be
reported to the supervisor immediately.
4. Vehicle drivers must have a valid driver’s license even if driving only on RFP property. A driver’s
license is not required when driving a utility car.
5. Crew members are expected to assist and communicate with the driver.
CODE MESSAGE
1 Need to speak to you in person
2 Need to speak to you by phone
3 Call for change or money
4 Unruly park guest
5 Need an escort
7 On break
8 Leaving park property
9 Park security requested to investigate
10
Life threatening emergency - Accident, life
threatening injury, police or fire matter
CALLER “SkyRide to Security.”
RECEIVER “Go ahead.”
CALLER
“We need a CODE 9 at the
Theme Stream.”
RECEIVER
“What is the nature of the
problem?”
CALLER
“CODE M. Adult male, about 6
feet tall, wearing a red sweat‑
RECEIVER “Copy, on our way.”
EXAMPLE TRANSMISSION:
CODE MESSAGE
A Alcohol Possession
B Bicycle
D Dog
E Exposure
F Fighting, Assault
I Intoxication
M Marijuana/Drugs
CODE MESSAGE
N Noise
P Pandering
S Skateboards
T Theft
V Vehicle
W Weapon

34 3/10/2016
Equipment
6. Crew members will assist the driver in the daily check.
7. All loads must be secured before travel.
8. Only one driver and one passenger will be carried and on the seat only. Passengers will not be carried
on the front panel, in the bed of vehicles or hanging from the side.
9. Do not overload. Know the maximum capacity for the utility car you are using.
10. Driver will drive from the driver’s side of the vehicle only.
11. Utility cars and vehicles will not be used for taxi service. They are strictly to be used for official business
only. Personal use may result in termination.
12. Reckless driving will not be tolerated.
When Parking
1. Parked vehicles must have motor stopped, key removed, emergency brake set and left in park.
2. If on down grade, turn front wheels towards curb. If on an upgrade, turn away from curb. Set brakes
and leave transmission in park before leaving the driver’s seat.
3. Never leave the vehicle running or leave the keys in it.
When Operating
1. The 5 miles per hour speed limit is to be strictly adhered to. This is a fast walking pace.
2. Users will keep their feet on the floor in front of the seat. Their feet will not hang off the side or rest on
the dashboard.
3. A complete stop must be made prior to exiting.
4. Do not drive on grass.
5. Vehicles and utility cars will be driven and parked in the wheel paths portion of the asphalt unless
directed by supervisory crew for loading and unloading only.
6. Drivers must be particularly careful while driving near pedestrians.
7. There will be no eating, drinking or smoking while in vehicles.
8. Parking brake must be set when not occupied.
9. The vehicle must be turned off and the key removed whenever left unattended.
10. Watch for holes and hidden hazards.

3/10/2016
Equipment
35
11. Before backing up, look to the rear. Use spotters around blind corners, etc. Back up slowly.
12. Back up alarms must be used.
Filling Tanks
1. Shut off the motor.
2. Do not smoke near fuel pumps.
3. Keep the nozzle against the edge of the filler pipe.
4. Do not fill tank too full. Do not leave vehicle unattended while filling.
5. Report all fuel spills immediately to your supervisor.

36 3/10/2016
Payroll
Payroll
Each Team Member is issued a 2 week time card that records start and end times and non-paid lunch breaks on
a daily basis. It is very important time cards are clear and concise. Time is not compiled for days where you
have forgotten to punch in or out and you may not get paid for them. Time cards must be signed on your first
shift for the time period.
Do not ask the payroll clerk to total your hours to avoid overtime. This is your responsibility. No one works
overtime without prior management approval. Your time card must be signed by the Shift Supervisor to
approve overtime.
Time Card Procedures
1. Time cards will have your name on them. You will write down where you worked each shift. If you do
not have a time card, please notify the Shift Supervisor.
2. Time cards must be signed upon receipt. Do not wait until hours are compiled or until the last day of
the pay period. You are signing them to state your accurate hours and that you are punching in.
3. Shift Supervisor must initial time cards if your supervisor is requesting you to work earlier or stay later
than the written schedule. Shift Supervisors and Permanent Supervisors are the only ones allowed to
initial time cards. All time hand written in must be signed by a Shift Supervisor or Permanent
Supervisor.
4. Be sure you punch in and out, and under no circumstances are you allowed to punch in or out for
anyone other than yourself.
5. All Pavilion work areas must punch in and out for 30 minute non paid lunch breaks. Do not punch in
and out for 15 minute breaks. Leads need to write in 30 minute non-paid breaks for their area.
6. Do not remove your time cards from the break room.
7. The Shift Supervisor receives the time card at the end of the shift to initial.
Union Regulation Break Policy
You are allowed, by Union Local 270 Contract, one 15 minute paid break for every four hours worked. Two 15
minute paid breaks if worked an eight hour shift, and one 30 minute non-paid meal break, if working
5 or more hours.
The 30 minute non-paid meal break will be automatically deducted from shifts that are 5 hours or more unless
proper notation has been made explaining why a meal break was not taken, and it must be approved by a
supervisor.
Breaks
We encourage all Team Members to take their breaks, 30 minute meal breaks are mandatory if working 5 hours
or more. Those under 18 are required by law to take all breaks. If you are over 18 and choose not to take a break,

3/10/2016
PayrollTeam Member Handbook
37
you will be required to sign a Break Report Form indicating you have waived this right. Breaks are taken at
your supervisor’s direction, not when it is convenient for you.
 Note: Team Members are not allowed to wear logo uniform shirts, etc. while on break in front of
guests. Please bring a cover up shirt or another jacket to wear while on breaks. Otherwise, we
offer a break room area to sit in uniform. Also, do not hang around other areas (including your
own) during your break. Other Team Members will be busy working and that is a distraction and
a disservice to our guests.
Team Members are not allowed additional smoking breaks. The designated smoking area for Team Members is
the service alley. Team Members under the age of 18 may not smoke on RFP property even when on breaks.
Union Shop Steward
The Parks Department has a shop steward available to assist you. Please contact the department at
(509) 625-6200 for assistance.
Payday
Paydays are every two weeks (bi-weekly). Pay periods begin on a Sunday and end on a Saturday.
Any corrections to your hours worked must be turned in no later than the pay period ending at 5 p.m. Friday.
Any changes turned in after that will be reflected on the following pay period.
We highly encourage Direct Deposit. If you don’t participate in direct deposit your pay check can be picked up
in Guest Services on Friday morning. ID will be required. If not picked up on Friday, they will be mailed the
following Monday.
Paychecks are not to be cashed on Thursday.
Benefits
Riverfront Park will sponsor a variety of different events for Team Members throughout the season. Events will
include Team Member evening parties, contests, group outings and much more. Events and incentives will be
announced during Team meetings and encourage everyone to participate.
Work Experience
In addition to a fun job, Riverfront Park offers an excellent work environment to gain marketable
experience. There is also the opportunity of earning lead positions which increase responsibility and job
satisfaction.
Additional Benefits
Riverfront Park Familiarity Cards are earned by Team Members for personal use only. They are not to be
used for anyone other than the Team Member. They can be used for any attraction and used for food
discounts. You must present the card to participate. Team Members are eligible once all training
requirements are completed.

38 3/10/2016
Payroll
Direct Deposit
The City of Spokane can deposit your check directly into your account (highly encouraged). This
convenient service usually takes two weeks to implement. Please contact the Training Department.
Parking Passes
Free parking passes are available for lot 2 from Guest Services. Parking passes must be returned when no
longer employed by Riverfront Park.
Bus Passes
Currently City of Spokane Employees are eligible for a free bus pass. Please see the Training Department for
more details.
Resignation
Proper exiting procedures are outlined for all Team Members leaving their employment with Riverfront Park. It
is important that you complete the following steps:
1. Complete in writing a note or letter of resignation with a 2 week notice prior to last day worked.
2. Notify your supervisor immediately.
3. Complete the City of Spokane Termination Form available from the Shift Supervisor.
4. Attach your note or letter of resignation to the City of Spokane Termination Form and give them to the
Shift Supervisor.
5. Return your Park issued uniform, Familiarity Card, Name Tag and Bus/Parking Pass to Guest Services.
Return all other Riverfront Park property including keys to your supervisor.
Thank you for working at Riverfront Park and helping to make it special for our
guests and fellow team members. If you have any questions pertaining to this
handbook, please contact your direct supervisor or the Training Supervisor.

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