SlideShare a Scribd company logo
1 of 38
Download to read offline
TOUR TRAIN 2016
Standard Operating Procedures
2 3/9/2016
Table of Contents
About This Manual....................................................................................................................5
Ticket Information.....................................................................................................................6
Season Pass........................................................................................................................6
Transferable Pass ...................................................................................................................6
Daypasses...........................................................................................................................6
Premium Pass......................................................................................................................7
SkyRide & Tour Train Combo ..............................................................................................7
Pavilion Rides ......................................................................................................................7
IMAX Theatre.......................................................................................................................7
Mini Golf...............................................................................................................................7
Spokane Falls SkyRide........................................................................................................7
Looff Carrousel ....................................................................................................................7
Tour Train ............................................................................................................................7
Coupons & Discounts...........................................................................................................8
Ride Restrictions ......................................................................................................................9
General and Safety Guidelines ..............................................................................................11
Before Operation................................................................................................................11
During Normal Operation ...................................................................................................11
Passengers...................................................................................................................................................11
Safety ................................................................................................................................12
Communication..................................................................................................................13
Using the Radio..........................................................................................................................................13
Guest Service ....................................................................................................................14
Blue Card.................................................................................................................................15
Emergency Procedures..........................................................................................................17
Opening Procedures...............................................................................................................18
At Location.........................................................................................................................18
Operating Procedures ............................................................................................................19
Loading Passengers ..........................................................................................................19
Starting the Tour Train .......................................................................................................20
Cold Start.....................................................................................................................................................22
Operating the Tour Train....................................................................................................23
Tour Speech ................................................................................................................................................23
3/9/2016
3
Stopping the Train ............................................................................................................. 23
Interruption in Normal Operation........................................................................................ 24
Malfunctions............................................................................................................................................... 24
Closing Procedures................................................................................................................ 25
Locations & Facts .................................................................................................................. 26
South Bank........................................................................................................................ 26
SkyRide ....................................................................................................................................................... 26
Avista Powerhouse.................................................................................................................................... 26
Thomas R. Adkinson Theme Stream....................................................................................................... 26
Interactive Rotary Fountain...................................................................................................................... 26
Antique Looff Carrousel ........................................................................................................................... 26
Garbage Eating Goat ................................................................................................................................. 27
Big Red Radio Flyer Wagon ..................................................................................................................... 27
The Convention Center/AG Trade Center/INB Performing Arts Center........................................... 27
Michael P. Anderson Memorial Statue ................................................................................................... 27
Floating Stage ............................................................................................................................................. 28
Centennial Trail.......................................................................................................................................... 28
Havermale Island .............................................................................................................. 29
Conservation Area..................................................................................................................................... 29
IMAX Theatre............................................................................................................................................. 29
Avista Upper Falls Powerhouse .............................................................................................................. 29
Howard Street ............................................................................................................................................ 29
Suspension Bridges.................................................................................................................................... 29
Spokane River............................................................................................................................................. 30
Plaza of Nations Plaque ............................................................................................................................ 30
Lewis and Clark High School Bench....................................................................................................... 30
Five Corners Crossing............................................................................................................................... 30
Pavilion........................................................................................................................................................ 30
Vietnam Veterans Memorial .................................................................................................................... 31
Washington Street...................................................................................................................................... 31
Forestry Picnic Shelter............................................................................................................................... 31
Havermale Point ........................................................................................................................................ 31
Lilac Bowl.................................................................................................................................................... 31
Washington Street Bridge......................................................................................................................... 31
4 3/9/2016
The Centennial Sculpture..........................................................................................................................32
Great Northern Railroad Clock Tower....................................................................................................32
Canada Island....................................................................................................................33
Willie Willey Rock......................................................................................................................................33
Inspiration Point.........................................................................................................................................33
North Bank.........................................................................................................................34
Flour Mill.....................................................................................................................................................34
The Butterfly ...............................................................................................................................................34
North Bank Picnic Shelter.........................................................................................................................34
Spokane Veterans Memorial Arena.........................................................................................................34
Health District Building ............................................................................................................................34
Spokane County Courthouse ...................................................................................................................35
EXPO ‘74...........................................................................................................................35
3/9/2016
About This Manual
Tour Train SOP
5
About This Manual
This manual provides instruction on guest service, communication, ticket information, ride restrictions and ride
operation.
Team member Message Boxes
Team member message boxes are used throughout the manual to bring attention to important information,
requirements and safety measures.
Team member message boxes include, but are not limited to, the following:
Required – Indicates a required action. Failure to comply may result in a write-up. Continued failure to
comply may result in termination.
Note – Additional relevant information or comments.
Ride Operator Message Boxes
Ride operator message boxes are used throughout the manual to bring attention to important safety and
emergency information.
Ride operator message boxes include, but are not limited to, the following:
IMPORTANT
Information important to cashiering and/or ride operation
DANGER!
An imminently hazardous situation which, if not avoided, will result in death or serious injury.
EMERGENCY!
A situation where the ride operator must immediately start emergency procedures and evacuate the ride.
WARNING!
A potentially hazardous situation which, if not avoided, could result in death .
CAUTION!
A potentially hazardous situation which, if not avoided, may result in property damage.
SAFETY
Relates to a safety issue or concern directly connected to ride operation.
6 3/9/2016
Tour Train SOP
Ride Restrictions
Ticket Information
For all rides, children 2 and under are free per paid adult that accompanies them. Tickets include admission tax.
Season Pass
Season Pass - $55
Early discount through May 30 - $45
SkyRide upgrade - $4 per ride
Handling fee - $3.50 per order (walk in, online or by phone)
Valid MARCH 7, 2016 to SEPTEMBER 5, 2016
Includes:
 Free Parking every Monday (1 per family)
 10% off food items in the Pavilion restaurant, souvenirs at the Carrousel gift shop and MOBIUS Chil-
dren’s Museum
Unlimited Admission:
 IMAX
 Carrousel
 Tour Train
 Mini Golf
 Pavilion Rides
Transferable Pass
Transferable Pass - $200
Good for two Daypasses per day and is fully transferable
SkyRide upgrade - $4 per person
Daypasses
Daypasses - $22, all ages
Season Pass holder discount for Daypass - $19
Military, Senior, Disabled discount - $3
MOBIUS discount - $1 (children only)
SkyRide upgrade - $4 (1 ride only)
Includes:
 1 Regular IMAX Feature
Unlimited Admission:
 Carrousel
 Tour Train
 Mini Golf
 Pavilion Rides
3/9/2016
Ride Restrictions
Tour Train SOP
7
Premium Pass
Premium Pass - $18, all ages
Includes:
 1 regular IMAX Feature
 1 SkyRide Ride
 1 Tour Train Ride
 1 Carrousel Ride
Skyride and Tour Train Combo
All ages - $10
Pavilion Rides
Thrill Rides - $4 each
Kiddie Rides - $2 each
See Ride Restrictions for rides
IMAX Theatre
Adults - $6.50
Child (3-12)/Senior (55+)/Military/AAA/Disabled - $5.50
Tuesdays - $5, all ages (no additional discounts)
Mini Golf
9 Holes - $6, all ages
18 Holes - $9, all ages
AAA discount - $1 off (up to 6 people)
Spokane Falls SkyRide
Adults - $7.50
Children (3-12) - $5
Senior (55+)/Military/Disabled - $1 off
AAA discount - $1 (up to 6 people)
Season Pass and Daypass holders - $4
Looff Carrousel
Adults/Children (3-12)/Senior (55+)/Military - $2
AAA discount - $1 (up to 6 people)
8 Rides Punch card - $10
20 Rides Punch card - $20
Tour Train
3 and up - $6
8 3/9/2016
Tour Train SOP
Ticket Information
Coupons and Discounts
Only one type of discount per person per transaction. All discounts listed are valid until the end of the season on
SEPTEMBER 5, 2016.
PROGRAM ATTRACTION DISCOUNT
PROOF OF
DISCOUNT
AAA
Carrousel
IMAX
Mini golf
SkyRide
$1 off (up to 10)
$1 off (up to 6)
$1 off (up to 6)
$1 off (up to 6)
AAA Card
Disabled
Daypass
IMAX
SkyRide
$3 off
$1 off
$1 off
Medicare
Health Card
Military
Daypass
IMAX
SkyRide
$3 off (up to 6)
$1 off (up to 6)
$1 off (up to 6)
Military ID
Senior 55+
Daypass
IMAX
SkyRide
$3 off
$1 off
$1 off
Picture ID
Aid to Carrousel Free N/A
MOBIUS Daypass $1 off (kids only) Member Card
Season Pass Holder
Daypass
SkyRide
Restaurant
$3 off (unlimited)
$4 admission
10% off
Season Pass
Day Pass Holder SkyRide $4 admission
Daypass
Wristband
Familiarity Discount Employees
40% Food Discount
10% Carrousel Gift Store
Free Ride Admission
Familiarity
Card
3/9/2016
Ride Restrictions
Tour Train SOP
9
Ride Restrictions
All riders must be able to hold themselves upright while an attraction is running. Riders with severe disabilities
should have a caretaker ride with them.
Service Animals
‘Service animal’ means any dog that is individually trained to do work or perform tasks for the benefit of an
individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability...
other species of animals, whether wild or domestic, trained or untrained, are not service animals. The work or
tasks performed by a service animal must be directly related to the individual's disability. Examples of work or
tasks include, but are not limited to:
 Assisting individuals who are blind or have low vision with navigation and other tasks.
 Alerting individuals who are deaf or hard of hearing to the presence of people or sounds.
 Providing nonviolent protection or rescue work.
 Pulling a wheelchair.
 Assisting an individual during a seizure.
 Alerting individuals to the presence of allergens.
 Retrieving items such as medicine or the telephone.
 Providing physical support and assistance with balance and stability to individuals with mobility
disabilities/
 Helping persons with psychiatric and neurological disabilities by preventing or interrupting impulsive
or destructive behaviors.
The crime deterrent effects of an animal's presence and the provision of emotional support, well-being, comfort
or companionship do not constitute work or tasks (i.e. Therapy animals are not service animals).
Breastfeeding
2001: Breastfeeding in public is not considered indecent exposure. (RCW 43.70, 9A.88.010)
2009: Breastfeeding mothers are protected under state anti-discrimination law, and can breastfeed their children
in places of public accommodation such as restaurants, pools, theaters, government buildings, museums,
libraries, busses or parks. (RCW 49.60.030 and 49.60.215)
The owner, manager or employee of a place of public accommodation cannot request that a mother stop
breastfeeding, cover her child, move to a different room or area or leave. If someone complains to you, as an
employee or owner of a business, about a mother breastfeeding her child, politely explain that the law protects
the right of the mother to stay where she is to breastfeed. If they are offended, the only suggestion that you can
make is that they avert their eyes or move away.
If you choose to provide a space for breastfeeding, place signs prominently in your business but know it is the
breastfeeding woman’s right to stay where she is. She does not have to use a designated area.
The law does not apply to employees. However, Washington Law encourages employers to support
breastfeeding employees. To learn more visit the Breastfeeding Coalition of Washington website
breastfeedingwa.org. To contact the Washington Human Rights Commission with questions about the law
protecting a mother’s right to breastfeed in places of public accommodation, call 800-233-3247 or visit
hum.wa.gov.
10 3/9/2016
Tour Train SOP
Ride Restrictions
RESTRICTION SKYRIDE CARROUSEL TOUR TRAIN
Age
15 years and under must
ride with an adult (18+).
N/A
15 years and under must
ride with an adult (18+).
Height N/A
Children shorter than 42
inches must be accompanied
by an adult (18+).
N/A
Weight
1058 lbs./6 adults
per 1 cabin.**
250 lbs. per person N/A
Animals No Pets* No Pets* No Pets*
Other
Shirt, pants and
shoes required.
Food and non-alcoholic
beverages allowed dur-
ing normal operation.
Shirt, pants and
shoes required. All attire
must be dry.
Shirt, pants and
shoes required.
Food and non-alcoholic
beverages allowed dur-
ing normal operation.
RIDE TICKET MINIMUM W/O ADULT MAXIMUM
Area 51 Inflatable Kiddie 36 Inches/3 Feet 60 Inches/5 Feet
Berry-Go-Round Thrill 36 Inches/3 Feet N/A
Bumper Boats Kiddie 30 Inches/2.5 Feet 36 Inches/3 Feet
Caterpillar Kiddie 36 Inches/3 Feet 54 Inches/4.5 Feet
Dragon Coaster Thrill 42 Inches/3.5 Feet N/A
Ferris Wheel Thrill 48 Inches/4 Feet N/A
Krazy Kars Thrill 42 Inches/3.5 Feet N/A
Red Baron Kiddie 36 Inches/3 Feet 54 Inches/4.5 Feet
Rockin’ Tug Kiddie 42 Inches/3.5 Feet N/A
Spider Thrill 42 Inches/3.5 Feet N/A
Sizzler Thrill 52 Inches/4.3 Feet* N/A
SR2 Simulator Thrill 42 Inches/3.5 Feet N/A
Tilt-A-Whirl Thrill 42 Inches/3.5 Feet N/A
*Children shorter than 36 Inches/3 Feet are prohibited from riding the Sizzler.
*Operators are required to admit service animals as previously defined.
**Up to two children 2 years old or under may ride with 6 adults in 1 cabin
3/9/2016
General & Safety Guidelines
Tour Train SOP
11
General and Safety Guidelines
Before Operation
1. Make sure all shoulder-length or longer hair, and clothing, is tied back and secure.
2. Be 100% physically and mentally ready to operate your ride or attraction.
3. Inspect your area for slippery spots and foreign objects (tools, mops, buckets, safety equipment, etc.).
4. Your ride or attraction must be thoroughly cleaned prior to opening.
5. Do not perform any type of repairs on your ride or attraction. Make an entry on the Blue Card and
notify the shift lead or technician/maintenance immediately.
6. Ensure the opening procedures have been completed. Do not allow passengers on your ride or
attraction until the procedures have been completed.
During Normal Operation
1. Absolutely no cell phone use for any reason.
2. Always be at the designated operator position while the ride or attraction is in motion.
3. Always watch your ride or attraction while it is in operation, monitoring for unsafe conditions. Remain
focused on the ride.
Passengers
1. Know the limitations of your ride. Never deviate from established limits of height, weight or number of
passengers.
2. Load and unload your ride or attraction safely. Do not allow running. Immediately prior to operating,
clear the area and secure all gates. Maintain proper traffic flow.
3. When a child must be accompanied by an adult due to height or age restrictions, the adult and child
must sit in the same seat unless otherwise specified.
4. Shoes and shirt are required for all attractions unless otherwise specified.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties.
WARNING!
Required - Never operate the ride if someone is inside the fenced area, unless they are on the ride.
12 3/9/2016
Tour Train SOP
General & Safety Guidelines
5. No eating, smoking or drinking on rides or attractions.
Note: Eating and drinking non-alcoholic beverages is permitted on the Skyride and Tour Train.
6. Do not allow intoxicated or uncontrollably rowdy guests on your ride or attraction. Contact Shift
Supervisor if a problem arises with a guest.
7. Do not allow passengers’ unsafe belongings or pets on the ride or attraction. No loose articles are
allowed to be brought onto the following attractions:
a. Area 51 Inflatable
b. Dragon Coaster
c. Ferris Wheel
d. Krazy Kars
e. Rockin’ Tug
f. Sizzler
g. Spider
h. Tilt-a-Whirl
8. Do not allow guests to leave personal items inside the ride perimeter. Do not take responsibility for
items left behind in any way while the guest is on your ride.
Note: Wheelchairs and strollers only are allowed in the Skyride perimeter.
9. Never lift riders; you are not trained to lift them.
10. Always check all safety restraints. Usage is mandatory.
11. After each ride cycle, check for items left behind. If an item looks suspicious, follow bomb threat
emergency procedures as found in the Employee Handbook.
Safety
1. You are in charge of your ride or attraction. Never let anyone talk you into disregarding Standard
Operating Procedures. Everyone, from park guests to management, relies on you to follow safety rules
without exception.
2. Never operate a ride or attraction if there is a red tag on it. Never remove a red tag or lockout device.
3. Know the location of the main power switch for your ride or attraction in order to cut power off from
the ride in cased of emergency.
4. Know the location of your safety equipment (fire extinguisher, rope, ladder, etc.) and how to use them.
5. Always secure the perimeter (gate, fence, etc.) while the ride is in operation.
6. Become familiar with your ride or attraction. Listen to the operational sounds. Pay close attention, and
be able to notice anything unusual.
7. If you hear an unusual noise or see something unusual, stop the ride and remove riders. Report it
immediately to the Technician and Shift Supervisor and follow the SOPs. Make an entry on the Blue
Card for any and all malfunctions. Do not reopen until qualified Technician has evaluated, repaired and
released ride for operation.
3/9/2016
General & Safety Guidelines
Tour Train SOP
13
Communication
Using the Radio
Radios are a vital communication link within the Parks Department. Radios must be signed out and in on a daily
basis. We also share our frequency with Central Park Maintenance. Be aware that our guests also may over hear
the conversations. Be sure to maintain professionalism at all times.
1. Be accurate - Depending on the circumstance, the receiver may require descriptions of people, ride
status, situations, etc. Use the letter codes to give Security a more accurate idea of a situation without
having to lengthen the transmission.
2. Be brief - Know what you need to communicate before using the radio. If your question is short, you
may ask over the radio (Ex. “where is the [item]”). If a transmission is taking too long, ask the receiver
for a CODE 1 or CODE 2.
3. Be clear - After pressing the talk button, always pause before speaking or the radio will cut out your
first words. Do not mumble or fail to respond when the receiver starts to call you. Do not interrupt other
transmissions.
CODE MESSAGE
1 Need to speak to you in person
2 Need to speak to you by phone
3 Call for change or money
4 Unruly park guest
5 Need an escort
7 On break
8 Leaving park property
9 Park security requested to investigate
10
Life threatening emergency - Accident, life
threatening injury, police or fire matter
CALLER “SkyRide to Security.”
RECEIVER “Go ahead.”
CALLER
“We need a CODE 9 at the
Theme Stream.”
RECEIVER
“What is the nature of the
problem?”
CALLER
“CODE M. Adult male, about 6
feet tall, wearing a red sweat-
shirt.”
RECEIVER “Copy, on our way.”
EXAMPLE TRANSMISSION:
CODE MESSAGE
A Alcohol Possession
B Bicycle
D Dog
E Exposure
F Fighting, Assault
I Intoxication
M Marijuana/Drugs
CODE MESSAGE
N Noise
P Pandering
S Skateboards
T Theft
V Vehicle
W Weapon
14 3/9/2016
Tour Train SOP
General & Safety Guidelines
Guest Service
1. Open and close your area on time and prepared for guests. Explain to guests if something is not opening
on time.
2. Welcome each guest with eye contact, a smile and a pleasant greeting.
3. Always thank the guest.
4. Display friendly body language.
5. Ask questions such as “Can I help you?” if someone looks lost.
6. Offer something more than the guest asks for. Exceed their expectations.
7. Know and demonstrate safety practices and cleanliness.
8. Try to resolve a situation to the best of your ability but do not hesitate to contact a supervisor before a
guest gets upset. The supervisors have greater authority and experience in decision-making.
9. Know your job. Execute it efficiently and with great pride. This includes learning about Riverfront Park,
hours of operation, best values, events, group activities, etc.
10. Do not chew gum or tobacco, smoke, eat or drink while on duty.
11. Take off sunglasses when speaking with a guest.
12. Work as a team and be prepared for a variety of different responsibilities.
NEVER DO THE FOLLOWING:
1. Do not assume; always offer accurate information or ask knowledgeable team members until
you obtain it.
2. Do not say, “There’s nothing I can do about it.”
3. Do not say, “It’s not my job” to guests or supervisors. If you can’t help our guests, find out who can. Do
not send them to someone else unless you are sure that person is able to assist them and that area is
open.
3/9/2016
Blue Card
Tour Train SOP
15
Blue Card
Figure 1 - Blue Card Front
Technician’s Section
Except for the SkyRide, this section
should be complete when the
operator arrives at their location.
Maintenance’s Section
This section should be complete
when the operator arrives at their
location.
Operator’s Section
After completing opening
procedures for your ride, fill out this
section and have Shift Lead sign off.
For Shift Supervisors only
IMPORTANT
The Blue Card must be filled out and present during ride operation daily.
16 3/9/2016
Tour Train SOP
Blue Card
Malfunctions
Each and every time there is a ride
malfunction, the operator must fill out a
malfunction section (A).
In the description, be as specific as
possible and/or follow the SOP for a
particular ride malfunction.
Figure 2 - Blue Card Back
A
3/9/2016
Emergency ProceduresTour Train SOP
17
Emergency Procedures
General Guidelines
1. Remain calm and in control.
2. Continue to follow all SOPs.
3. Contact your Shift Lead and follow their instructions.
4. Do not make general statements in front of the public or give a definitive answer to speculation in
sensitive situations.
In Case of Power Loss
1. Safely evacuate riders if possible. See individual ride SOPs for evacuation guidelines.
Note: Technicians will respond to rides that require assistance to unload.
2. Turn off main power switch.
3. Inform your Shift Lead of the situation. Follow closing procedures when instructed.
In Case of Fire
1. Safely evacuate riders.
2. Stop the ride.
3. Secure main power if at control station.
4. Have Shift Lead contact Technician, Shift Supervisor and Security if there are injuries.
5. Once riders are clear, if fire can be put out safely, do so in accordance with your safety training.
Weather Emergencies
For heavy rain, strong winds and lightning, outside rides must be shut down.
Contact Shift Lead for specific instructions.
In Case of Catastrophic Failure
1. If possible, safely evacuate riders.
2. Stop the ride.
3. Secure main power.
4. Inform Shift Lead to contact Technician, Shift Supervisor and Security if there are injuries.
WARNING!
NEVER move an injured person unless they are in danger. Comfort them until qualified personnel arrive.
18 3/9/2016
Tour Train SOP
Opening Procedures
Opening Procedures
1. Clock in and gather SOP clipboard, ride count sheet and keys.
2. At the Tour Train, check Blue Card for ride operation authorization from technician and maintenance.
3. Inspect the Tour Train:
a. Check for damage.
b. Check connection points. Make sure hitches are connected, audio cords are plugged and master
locks are locked.
c. Check tires for inflation. The tires must not be filled too much, or they will burst.
d. Check to make sure fire extinguisher and supplies are in place.
e. Check for any maintenance concerns.
4. Turn on radio and speaker system and test both.
5. Put down Cow Catcher and put up chock.
6. Proceed to Operating Procedures to finish opening safety checks.
At Location
1. Have Shift Supervisor sign Blue Card.
2. Verify route with Shift Supervisor, including temporary closures and events that may block the route
during your shift.
3. Put out Tour Train signs and check ticket queue line.
4. Check with cashier to see if any tickets have already been sold.
SAFETY
Required – If there are any problems with the ride, immediately call technician or maintenance, depending
on the nature of the problem.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
3/9/2016
Operating Procedures
Tour Train SOP
19
Operating Procedures
Loading Passengers
1. Greet guests, collect tickets and record information on ride count sheet.
Note: Use stepstool for guests who have difficulties getting on the Tour Train.
2. Fasten all seating entrance chains, check caboose chain and make sure stepstool and any strollers or
wheelchairs are correctly stowed and secure before leaving.
Note: Never let anyone ride on the back platform of the Tour Train.
3. Put on headset and turn on speaker system. Adjust volume if necessary.
4. Give the safety speech to the passengers:
“Good [morning, afternoon, evening] and welcome aboard the Riverfront Park Tour Train! My
name is [your name] and I will be your engineer and tour guide today. Our tour will take about 40
minutes as we travel through the 100 acres of the park.
Required: “For your safety please keep your arms, legs and head inside the car at all times,
remain seated and keep the gates locked while the train is moving. Let’s get going!”
SAFETY
Age Restriction – Guests 15 years of age or under must be accompanied by an adult (18+) in the same car.
20 3/9/2016
Tour Train SOP
Operating Procedures
Starting the Tour Train
1. Make sure Parking Brake (A) is in upright position and Transmission Lever (B) is in
NEUTRAL position (C).
2. Turn Ignition Starter switch (A) to IGNITION position. Make sure Voltmeter (B) is at
appropriate level.
3. Turn Ignition Starter Switch to START position to engage the starter.
Note: Do not depress accelerator pedal during warm starts. If the engine does not start within 30
seconds, release the start switch and wait 2 minutes.
IMPORTANT
Required – all ready to operate checkmarks and signatures, including the operator’s, must be on the Blue
Card before the ride can be operated.
Safety – Never operate the ride if you question the operational safety until a technician can verify safety.
Figure 1—Parking Brake & Transmission Lever
A
B
C
3/9/2016
Operating Procedures
Tour Train SOP
21
4. After the engine starts, idle engine until Oil Pressure gauge (A) indicates normal oil pressure, which is
between 35-60 psi. The gauge indicator should rise within 3 seconds.
5. Check all instruments and gauges for normal indication and proper function.
6. When engine is at normal operating temperature (120°F-240°F), ride may operate under load.
WARNING!
Caution – If the Oil Pressure Gauge does not reach needed pressure, or the Low Oil indicator (B) stays on,
shut down ride immediately and call technician.
Figure 2 - Operator’s Panel
A
B
Figure 3 - Oil Pressure Gauge
A
B
22 3/9/2016
Tour Train SOP
Operating Procedures
Cold Start
1. Perform steps 1-3 from ‘Starting the Tour Train.’
2. Pull Choke (A) all the way out and depress accelerator pedal 2-3 times.
3. Turn Ignition Starter switch to ON position to engage the starter.
4. After the engine starts, idle engine and slowly push Choke (A) back to its original position.
5. Check all instruments and gauges for normal indication and proper function.
Operating the Tour Train
1. Write down when the next tour will depart on the whiteboard sign before leaving.
2. Test brakes to make sure you will stop and stay stopped.
3. Check to see that intended path of vehicle is clear of obstacles and any safety hazards. Check mirrors
and use head check before moving.
4. Apply Foot Brake with your right foot and hold firmly.
WARNING!
Safety – while driving, be alert for people running in front, alongside and behind the ride. Also be alert for
people attempting to get off or board the train while it is moving. If that happens, stop the train immediately.
Always look to make sure the intended path is clear of obstacles and any safety hazards. If not, stop the Tour
Train.
Never exceed 5 mph. Slow down on hills, bumpy areas and curves, and watch the sway of the train cars. Speed
up only after all cars have cleared the area that requires a reduction of speed.
Figure 4 - Choke
A
3/9/2016
Operating Procedures
Tour Train SOP
23
5. With the engine at idle speed, place Transmission Shift lever into FORWARD
position (Figure 1).
6. Release the Parking Brake.
7. Release Foot Brake gently and then depress the accelerator smoothly and evenly until you reach 5 mph.
8. Follow Tour Route as directed by Shift Supervisor.
Tour Speech
As part of normal operation, act as a tour guide for the passengers, pointing out park attractions and historical
landmarks (go to page 26 for specific details). The general structure for each point is as follows:
1. Point out the landmark just before you go by, saying the name and location in relation to the passengers
(Ex: “On your right is Looff Carrousel.”).
2. Give a short history of the landmark; how it was created, important dates for the landmark and any
other important or interesting details about it.
3. Say how the landmark is used now and how it may change in the future.
At the Butterfly, you must make a stop to let passengers off the train if they want to depart the train. Only
Guests with Season Passes or Daypasses may board the train at the Butterfly. During that time, spend about 5
minutes speaking about the park. The specific subject is left up to you to decide.
Stopping the Train
1. Decrease acceleration by letting off the accelerator.
2. Use moderate pressure on Foot Brake, place Transmission Shift lever into neutral position and bring the
vehicle to a gradual stop.
3. With the Train completely stopped, pull the Parking Brake lever upright.
4. Release Foot Brake, allowing the engine to idle for approximately 15-30 seconds.
5. Turn the Ignition Starter switch to the OFF position (A).
Note: Always remove keys from ignition and take with you.
6. Exit operator position and insert chock by wheel.
SAFETY
Make sure all passengers are seated and all gates are secure before continuing the tour.
CAUTION!
The Parking Brake is designed to hold the Tour Train in place and should not be used to stop the ride except
when the service brakes fail.
CAUTION!
Never put the Tour Train in reverse.
24 3/9/2016
Tour Train SOP
Operating Procedures
Interruption in Normal Operation
Malfunctions
1. Stop the Tour Train if there is a connection failure, a burst tire or the Red Light indicator turns on.
2. Call technician and ask for a CODE 1 at your current location. Follow their instructions.
3. Fill out the Malfunctions section of the Blue Card.
4. Call the Shift Supervisor and inform them on the status of the train after the technician arrives and
analyzes the problem.
5. Ask Shift Supervisor for further instructions.
3/9/2016
Closing Procedures
Tour Train SOP
25
Closing Procedures
1. The last tour leaves your location within 30 minutes of Tour Train closing time. Make sure to announce
the last tour as you are leaving over the radio. Also make sure cashier is aware when the last tour will
take place.
2. Put Tour Train signs away. Secure all gates.
3. Pull into Pavilion and park at marker and 2 feet away from the rock wall.
4. Turn off radio and speaker system and stow both in cabinet.
5. Put Cow Catcher up and put down chock behind tractor wheel.
6. Check Tour Train for items left behind, dispose of any trash.
7. Turn in Lost/Found items at Guest Services or Cashroom.
8. Complete ride count sheet accurately. Turn the ride count sheet in to Cashroom and the clipboard and
keys to the Shift Supervisor.
26 3/9/2016
Tour Train SOP
Locations & Facts
Locations & Facts
South Bank
SkyRide
Opened: September 2005
Cost: 2.5 Million dollars
History: Prior to 2005, the SkyRide was known as the Gondola. It had small, open air cabins that could
only seat 4. The original SkyRide opened and ran during EXPO ‘74. One of the original cabins is on display
by the upper falls dam.
Other Facts: The SkyRide was designed by a company in Switzerland. There are 15 total cabins; each
cabin holds up to 6 guests. In 2014, the cabins were retrofitted with vented windows to help air flow during
the hot summer months.
Avista Powerhouse
The small building by the theme stream is part of Avista. The Lower Falls is the site of a second diversion
dam, the Monroe Street Dam. Completed in 1890, it was the first dam built on the Spokane River and is
currently the longest-running hydroelectric generation facility in Washington state. Its Kaplan turbine has a
generating capacity of 14.82 MW.
Thomas R. Adkison Theme Stream
Dedicated: May 12, 1988
What: The Theme Stream is a symbolic re-creation of Havermale Island.
Who: Thomas R. Adkison was an executive architect for EXPO ’74.
Interactive Rotary Fountain
Opened: September 1, 2005
Cost: 1.5 million dollar project.
Created By: Harold Balaze.
Other Facts: The fountain will use about as much water as a single family residence, because the water is
recycled and filtered. It circulates quickly through the fountain's nearly 120 jets, some spraying up to four
stories high.
Antique Looff Carrousel
Opened: July 18, 1909 in Spokane’s Natatorium Amusement Park, located on the West side of Spokane
on the banks of the Spokane River. Placed in Riverfront Park in 1975.
3/9/2016
Locations & FactsTour Train SOP
27
Created By: Charles Looff as a gift for his daughter Emma Vogel and her husband Louis Vogel, who
owned Natatorium Park. The Riverfront Park Carrousel is one of a few Looff Carrousels that are still
original and intact.
The Building: During EXPO ‘74, the Carrousel building was used as a Bavarian Beer Garden. Bill Oliver, a
longtime National Park employee, was the driving force behind the reconstruction of the Carrousel into its
current building. A week after the Carrousel was opened in 1975, Bill Oliver died of a heart attack. Due to
Bill’s love for the Carrousel, his funeral service was held inside the building. The number one horse, the
black warrior, is named Oliver’s Pride in his honor.
Other Facts: The Carrousel has 54 horses, 2 Chinese style dragon chairs, a tiger, a giraffe and a goat. Each
horse is different in detail, but all have the same number of teeth and nails in their shoes. The two chariots
are carved from Chinese Elm and balsam. All of the other figures are carved from poplar. The outside (right
side on the Carrousel) of the horse is known as the ‘romance’ side. The left side of the horse is known as
the ‘money’ side. The romance side has more jewels and more detailed, ornate carving.
Garbage Eating Goat
Created By: Sister Paula Turnbull, Catholic Nun
Opened: June 1974
Other Facts: The goat was created for EXPO ’74 as a recycling/environmental statement. It is made of steel
and will eat anything you feed it.
Big Red Radio Flyer Wagon
Title: The Childhood Express
Created By: Ken Spiering
Opened: 1989
Other Facts: The wagon commemorates the Washington State Centennial and honors the children of
Spokane - past, present, and future.
The Convention Center/AG Trade Center/INB Performing Arts Center
History: In 1974 the World's Fair (EXPO '74) opened in Spokane, WA. The Washington State Pavilion
and Opera House were used to host events/exhibits. At the conclusion of the Fair, the two buildings were
transferred to the City of Spokane. In 1976 the newly remodeled Spokane Convention Center and Opera
House opened.
Other Facts: The Convention Center has 40,000 square feet and six meeting rooms. In 1989 the first
expansion added a 17,000 square foot ballroom, seven meeting rooms and a 270 seat conference theater. The
added space allows the Center to bring in larger conventions and meetings.
28 3/9/2016
Tour Train SOP
Locations & Facts
Michael P. Anderson Memorial Statue
Opened: 2005
Created By: Dorothy Fowler
Who: Michael P. Anderson was an astronaut on the Columbia Space Shuttle, and graduated high school
from nearby Cheney, WA.
Floating Stage
Opened: May 4, 1974
Who: President Richard Nixon held his speech for the World’s Fair opening ceremonies on the stage (he
resigned by the end of the summer and was not available for the closing ceremonies).
Other Facts: The original floating stage began sinking and was rebuilt to the current stage.
Centennial Trail
What: A trail for pedestrians and bicyclists running 39 miles from the northwest part of the city through
the park, and all the way to the Washington-Idaho border. There it connects to another trail, running 13.5
miles to Coeur d’ Alene, Idaho.
History: In 1979, Spokane County Parks proposed a bicycle/pedestrian pathway along the river from
Argonne Road to the Idaho state line. This idea was nurtured by the Parks and Recreation Committee of the
Spokane Valley Chamber of Commerce in 1984 as they explored recreational opportunities along the river.
In 1986, they proposed a 10.5 mile trail to be built in conjunction with the Washington Centennial in 1989.
Creative thinking quickly expanded this idea into a coordinated effort with our neighbors in Coeur d’Alene,
Idaho. The concept was to build a two-state recreational trail from the Spokane House at the confluence of
the Spokane and Little Spokane Rivers to the east side of Coeur d’Alene Lake, some 60 miles in length.
Many generous deals were cut to make the Centennial Trail a reality. The Washington State Parks and
Recreation Commission recently had declared a significant part of its Spokane County land holdings as
surplus for park purposes. This land was received in trade by the Inland Empire Paper Company for their
valley riverfront property. Then, of course, there was the matter of how to pay for miles of Trail
construction. A $7.5 million federal matching grant was quickly appropriated. Other mutually beneficial
arrangements were made, such as AT&T’s laying of fiber-optic cable along portions of the Trail’s desired
path. This coordinated approach provided much-needed land preparation for the Centennial Trail. With the
cooperation of the entire community, roughly 30 miles of safely separated trail were completed by 1992.
Other Facts: The path is 12 feet wide and paved the entire way. The portion of the trail throughout
Riverfront Park is known as the Art Walk, which starts with the runners by the Gondola and continues past
the Doubletree Hotel.
3/9/2016
Locations & FactsTour Train SOP
29
Havermale Island
Who: Reverend Samuel Havermale, Methodist minister and pioneer of Spokane. He was the first
Spokane Falls city council president.
History: The island and Reverend Havermale’s home were used as a pioneer stronghold during the Nez
Pierce war of 1877. Ultimately the Nez Pierce never came close to the town.
Riverfront Park Conservation Area
History: The Parks Department purchased the old YMCA building that was previously here in 2006. The
building was purchased with money from the conservation futures fund. This area of land has been set
aside to remain a natural area forever preserving the breathtaking views of the river below.
IMAX Theater
History: The first IMAX theater made its world debut for the 1974 World’s Fair, and was built underneath
the main Pavilion structure. It had a 90 x 65 foot screen, completely covering the front wall of the pavilion.
After the fair, the current IMAX theatre was built.
Other Facts: The theater has one of the largest screens in the area. The screen is about 60 feet high and 67
feet wide.
Avista Upper Falls Powerhouse
History: Completed in 1922, the Upper Falls Hydroelectric Development was instrumental in meeting the
growing demands of Spokane's industrial and residential developments. Upper Falls also helped power
Spokane’s early electric streetcar system.
Upper Falls is constructed on two separate river channels in the heart of downtown Spokane. The last
development built on the Spokane River includes both a diversion dam and a powerhouse.
The diversion dam (also known as the Division Street Control Works) is located on the river's main channel.
It diverts water through the south river channel, past the Spokane Convention Center and Red Wagon, and
into the development's intake structure. Here, via an eighteen-foot diameter underground pipe called a
penstock, the water is directed downhill to the powerhouse where it is used to generate electricity. This
water is then returned, unaffected, back into the main river channel.
Other Facts: The upper falls powerhouse was once the city jail of Spokane before the 1974 World’s Fair.
Howard Street
What: The path which runs all the way from the South Bank to the North bank of the park and includes
several bridges. It was once a major city street before the land was made into a park.
Suspension Bridges
History: The bridges were developed for the 1974 World’s Fair to connect Havermale Island and the
North bank to Canada Island.
30 3/9/2016
Tour Train SOP
Locations & Facts
Other Facts: When the falls are at their highest, you can stand on the 100 foot high suspension bridge and
be cooled off by the spray.
Spokane River
What: The Spokane River begins at Lake Coeur d’Alene and empties into the Columbia River.
History: Archaeological research reveals the presence of human life along the Spokane River corridor dating
back some 11,400 years. The river has served as a vital source of food, transport, power, irrigation, and
religious significance to people representing numerous American Indian tribes and generations of western
pioneers. In the early 1900’s the Olmstead Brothers, who were among the nation’s leading park and
recreation planners, advised the City of Spokane to make the Spokane River the centerpiece of their
comprehensive park development plan.
The role of the Spokane River has been chronicled in every historic account of the region because of its
significance to those who called the Inland Northwest home. From its bountiful salmon fisheries came food,
from its cataracts came power, and from its shores near State Line came infamy at Horse Slaughter Camp.
The 1920s saw the acquisition of virtually all of the river basin from Argonne Road to the Idaho state line by
the Inland Empire Paper Company. In the ensuing years, much of what is now Riverside State Park was
acquired for preservation by Washington State Parks and Recreation Commission. The riverfront properties
inside the Spokane City limits were developed primarily as railyards and manufacturing. Much of the
natural beauty of the downtown river section was either inaccessible or devalued.
Finally, the EXPO ’74 World’s Fair became the event that transformed downtown Spokane. EXPO restored
the riverfront’s openness and public access. The legacy of Riverfront Park became the demonstration of our
ability to protect one of our most valuable and eternal resources.
Other Facts: The Spokane River is one of Spokane’s official symbols and is pictured on the city’s seal.
Plaza of Nations Plaque
Around the outside ring you will see a list of all the countries who were exhibitors at EXPO ’74.
The plaque on the front was placed there in 1999 honoring the 25th anniversary of the World’s Fair.
Lewis and Clark High School Bench
Made from the rubble of the Lewis and Clark High School remodeling project, the bench is located just
north and east of the South Howard Bridge.
Five Corners Crossing
From this point guests can go in any direction in the park.
Pavilion
What: The main location of the USA’s exhibits during the 1974 World’s Fair EXPO.
History: It had a white thick vinyl covering. In 1978 the covering started to tear so much that it was taken
down and replaced with the permanent roof underneath. This ‘floating roof’ protects from rain and snow
but leaves the outdoor, open air feel. Chunks of the vinyl were sold off as souvenirs.
3/9/2016
Locations & FactsTour Train SOP
31
Other Facts: There is about 4.5 miles of cable in the structure and it is held in place by a steel frame that
weighs about 200 tons. October through March the Pavilion floor is turned into a regulation size ice rink. It
was voted one of the top 10 outdoor skating rinks in the nation.
Vietnam Veterans Memorial
Created By: Deborah Copenhaver, a Spokane artist
What: This sculpture honors all of the military personnel from the Inland Northwest that had a part in
the Vietnam War. Their names are located on the black marble base right below where the soldier is resting.
Other Facts: Deborah Copenhaver has another piece of artwork at Gonzaga University. It is a statue of
Bing Crosby, a former resident of Spokane.
Washington Street
What: This is the only street to intersect the park, and it is located in the tunnel underneath the park.
Other Facts: The plaques show the location of the Philippine and German exhibits. The USSR Pavilion
was the second largest exhibit on the grounds during the World’s Fair.
Forestry Picnic Shelter
History: The Korean Pavilion was also in this location.
Other Facts: It contains a BBQ pit and grill as well as running water. It is available to all guests of the
park for their enjoyment. The shelter may be reserved by calling our office. We can cater large or small
groups for your convenience.
The plaque showing the location of the Australian Pavilion is down the path. The sundial was placed there
by the Australian Government after the fair ended.
Havermale Point
What: This area was recently reconstructed in cooperation with Avista and the Parks Department.
Other Facts: The area is used as a mini event venue for weddings/group picnics, etc. This is where
fireworks are shot off from during the annual 4th of July Firework show. Each summer, Riverfront Park
Gardeners plant 22,000 flowers in 108 planters, 88 hanging baskets, and 6 display flower beds. It takes 20
hours each week to mow 17 acres of turf grass.
Lilac Bowl
What: An amphitheater created for the World’s Fair that overlooks the opera house. It is used throughout
the year for seasonal events.
Other Facts: Some events include the 4th of July Fireworks celebration, the Northwest Indian Pow Wow
and Encampment, outdoor movies and Shakespeare in the Park.
Washington Street Bridge
On the south end of the tunnel, Washington splits and the northbound traffic uses Washington Street, while
the southbound traffic enters downtown on Stevens Street.
32 3/9/2016
Tour Train SOP
Locations & Facts
The Centennial Sculpture
Created By: Harold Balaze
Opened: Presented to Spokane in 1981 for its 100th birthday.
Other Facts: This sculpture is floating on four pontoons on each corner, but it is anchored to the bed of
the river. The large building blocks by the wagon were placed here by students of the Associated General
Contractors as a part of the playground area.
Great Northern Railroad Clock Tower
History: The Clocktower on Havermale Island was originally part of the Great Northern Railroad Depot.
Construction began in 1901 and finished in 1902. The depot was an impressive brick building 3 stories tall,
with the monumental Clocktower standing in at 155 feet.
The Clocktower's South wall was part of the depot's exterior, while the lower portions of the North, East,
and West walls resided in the building. If you look closely at the East and West walls (about halfway up)
you will see a sloping line where the roof was originally located.
During 1972 and 1973, long after the glory days of train travel, the Great Northern Railroad Depot was
demolished as Spokane made preparations for EXPO '74. The Clocktower was able to be preserved and
serves as a reminder of Spokane's railroad history.
Other Facts: This 110 year-old ‘giant grandfather clock’ is wound by hand once a week. The clockworks are
housed in a small room behind the 4 clock faces. Each week, a technician climbs 5 stories to reach the
clockworks. It takes 99 turns of the crank to rewind the clock.
The pendulum weighs about 200 pounds and is suspended from a thin strip of metal. The counterweights
hang from cables and descend approximately 40 feet between windings. If the time needs to be adjusted, it is
done from inside the clockworks room.
The clock hands on each face are attached to a shaft which connects to a U-joint in the clockworks. Each
clock face measures 9 feet in diameter. At the top of every hour, the Clocktower can be heard throughout the
park. The sound of the electronic chimes is amplified through speakers in the top of the tower. It chimes
every quarter hour, and plays a song every hour. The change in color of bricks is where the Clocktower was
rebuilt after the railway station was torn down.
3/9/2016
Locations & FactsTour Train SOP
33
Canada Island
History: Prior to the World’s Fair this was known as Crystal Island. The main occupant of the island was
the Crystal Laundry and Water Works. This was the location of the first water pumping plant in 1884. You
can see the brick remains from the southern suspension bridge. After the fair the island was renamed
Canada Island.
During EXPO 74 this area housed the Canadian Pavilion. The main part of their exhibit was in the brown
building. A group of Canadian Indians were a part of the group who came from Canada to participate in the
EXPO. They also performed their native dances throughout the day in the dirt circle on my left, called
Alberta Amphitheater. Other small group performances would also use this small stage.
Other Facts: There are two Totem poles on the island—one is by the brown building, and the other is on
the West end of the island.
Willie Willey Rock
Who: Willie Willey was born in Mt. Ayr, Iowa September 15th, 1884, and settled in Spokane. Willie was
known as Wild Willie the nature boy or wild man.
History: He traveled all over the country selling post cards of himself to pay his way. Over the years he
raised dogs, rabbits, mice, guinea pigs, raccoons, parrots, shrews, coyotes, skunks, turtles and even a
monkey. Due to his uniqueness, the media gave him much publicity. Because of all the good publicity we
received from his travels, Willie was known as Spokane’s unofficial Ambassador of Good Will.
Inspiration Point
History: Inspiration Point, located on the southeast side of the then North Howard Bridge, was finished
in 1974 and dedicated to the first pioneers of Spokane. It overlooks Willie Willey Rock and the Upper Falls
dam.
34 3/9/2016
Tour Train SOP
Locations & Facts
North Bank
Flour Mill
History: The mill was built in 1895 but was not put into operation until 1900. The delay was caused by
lawsuits over the ownership of the mill. The mill operated regularly from 1900-1972 when it closed. In 1973
the building was renovated into retail and office space in preparation for the World’s Fair.
Other Facts: Old Joe Clarks Photography and Tobacco World have been there since it opened.
Clinkerdagger’s restaurant is also in the Flour Mill. The patio you see from the North Howard Bridge is part
of the restaurant.
The Butterfly
History: This is one of six butterflies that were used to mark the entrances and exists to the World’s Fair
Sites back in 1974. During EXPO ‘74, a vinyl-coated fabric covered the butterflies’ metal frames the fabric
later was changed to a mesh material. The 40-foot sculptures twirled and the wings would flutter in the
wind.
Other Facts: Two butterflies were saved. The other one was located at the Gondola but was removed in
2004. It was at this gate that the one-millionth guest came through the turnstile into the fairgrounds.
North Bank Picnic Shelter
The shelter was built after the 1974 EXPO. Today it can reserved for group gathering and events.
Spokane Veterans Memorial Arena
History: The arena was finished in 1995 to replace the old Coliseum.
Other Facts: It was the home of the Spokane Chiefs, Spokane’s Western Hockey League team, State ‘B’
Basketball Tournament, and Spokane’s Arena Football League team the Spokane Shock. Many concerts and
other large events are also held here.
Health District
What: The building with the round corners, located on College Avenue.
History: The Spokane Regional Health District is one of 34 local public health agencies serving
Washington state's 39 counties. The agency was originally established as the Spokane County Health
District in January 1970, when the City of Spokane and Spokane County merged their health departments.
In 1994, the official name was changed to the Spokane Regional Health District to reflect the increased scope
of public health services and geographic coverage. Approximately 250 employees serve a population of
more than 400,000 in Spokane County.
The Spokane Regional Health District’s Board of Health is the governing body of the Health District, uniting
the cities and county in a cooperative effort to oversee all matters pertaining to public health.
3/9/2016
Locations & FactsTour Train SOP
35
County Courthouse
History: Although it looks like an old, romantic European castle, it is actually the place where the
county's first public hanging took place. On March 30, 1900 George Webster was hung in the courthouse
courtyard for the murder of a woman in 1897.
In 1893, ground was broken to build the new courthouse, hoping to stimulate the economy after the
financial panic of that year. The Board of County Commissioners opened a design competition, and a prize
would be awarded for the best plan.
The winning architect was a 29-year-old named W. A. Ritchie. In spring of 1894, building began, using
locally manufactured brick for the walls and imported slate shingles for the roof. However, it wasn't all
smooth building from then. In March 1895, construction was suspended due to a disagreement between
Richie and the superintendent of construction. Despite this hiccup, the building was finally finished and all
officials moved in my November 20, 1895.
Many say that the courthouse closely resembles two 16th century chateaux in France, the Chateau de
Chambord and Chateau d'Azay Le Rideau. French Renaissance design is obvious with its grand towers and
beautiful craftsmanship in the iron and brickwork. The center tower is now lit at night, and the entire
building is considered a masterpiece.
In 2006, the center tower was renovated and the roof was replaced. The total cost of renovation was about
$2,000,000 with half of the money coming from a state grant from the Department of Archeology and
Historic Preservation. Today, the courthouse houses the offices of the Board of County Commissioners,
Assessor, Treasurer, Auditor, Clerk, and Superior Court Courtrooms, offices and support services.
EXPO ‘74
What: EXPO '74 was the first environmentally themed World’s Fair. It was held in Spokane and ran from
May 4 to November 3, 1974. The heart of the fair park grounds was located on Canada Island, Havermale
Island, and the adjacent south bank of the Spokane River in the center of the city. With the exception of two
pavilions, all of the major buildings were modular structures assembled on the site. The fair had 5.2 million
visitors and was considered a success, nearly breaking even, revitalizing the blighted urban core, and
pumping an estimated $150 million into the local economy and surrounding region.
In proclaiming itself the first exposition on an environmental theme, EXPO '74 distanced itself from the
more techno-centric World’s Fairs of the 1960s. The environmental theme was promoted in several high-
profile events, such as a symposium on United Nations World Environment Day (June 5) attended by more
than 1,200 people including many international representatives, and ECAFE Day for the United Nations
Economic Council for Asia and the Far East (June 14) that discussed regional environment issues.
History: Spokane was the smallest city to host a World’s Fair recognized by the Bureau of International
Expositions until Knoxville, Tennessee held the 1982 World's Fair eight years later. World's Fairs began at
the beginning of the Industrial Revolution as public showcases. EXPO '74 was the first fair in decades that
did not focus on the space age, futuristic themes or utopian ideas of living. An environmental theme was
36 3/9/2016
Tour Train SOP
Locations & Facts
decided upon by the organizing committee, however there was some uncertainty about it because it had
never been used previously by a World's Fair to that time. After considering several other slogans, such as
How Man Can Live, Work and Play in Harmony With His Environment, EXPO '74 settledon Celebrating
Tomorrow's Fresh New Environment.
Uncertainty about the ability of a city the modest size of Spokane to create a successful event caused many
nations and corporations to hesitate about making major investments in the fair. Kodak, General Motors
and Ford hosted pavilions at this fair but they were scaled down in size and presence compared to the
exhibits constructed for the New York Worlds Fair ten years earlier. For the first time since the company's
beginning, General Electric did not have a fair pavilion but it sponsored the musical group Up with
People that performed during the summer at the fair. Pacific Northwest Bell had a pavilion that eliminated
the use of air conditioning by using louvered panels on the roof. They demonstrated the use of TTY
equipment and discussed the use of 911 for emergency telephone services. EXPO '74 was the last time that
the Bell system would exhibit at a World’s Fair before its breakup ten years later.
Nations with an official presence at the fair included Australia, Canada, West
Germany, Iran, Japan, Republic of China (Taiwan), Republic of Korea, USA and the USSR. Architectural
critics were intrigued by the Australian Pavilion with its 36 screen revolving audio visual platform and a
model of the newly completed Sydney Opera House. (The artistic director for the project was film
director Jonathan Dawson). However, writer Calvin Trillin commented that the exhibits of several other
countries seemed designed to demonstrate their nation's lack of environmental care. "While other World’s
Fairs had introduced the telephone, the escalator, and the Belgian waffle, Spokane's EXPO '74 would be
associated forever with the 'institutionalized mea culpa,'" Trillin wrote in The New Yorker.
President Richard M. Nixon presided over the fair's opening ceremony where he addressed a crowd of some
85,000, including a few hecklers who shouted "Jail to the Chief!". However, by the time the fair closed, Nixon
had already resigned in shame due to the Watergate Scandal.
Sources: Wikipedia.com, spokanehistorical.org, my.spokanecity.org, americantrails.org
TourTrain_online
TourTrain_online

More Related Content

What's hot

Phrasalverb
PhrasalverbPhrasalverb
Phrasalverbitu
 
Jsc 2 application for employement form non public servants
Jsc 2 application for employement form   non public servantsJsc 2 application for employement form   non public servants
Jsc 2 application for employement form non public servantsTish Makone
 
Brazil Scientific Mobility Program guide 2013/2014
Brazil Scientific Mobility Program guide 2013/2014Brazil Scientific Mobility Program guide 2013/2014
Brazil Scientific Mobility Program guide 2013/2014Cesar Augusto Nogueira
 
City of Salina Parks and Recreation Draft Master Plan-Section 1
City of Salina Parks and Recreation Draft Master Plan-Section 1City of Salina Parks and Recreation Draft Master Plan-Section 1
City of Salina Parks and Recreation Draft Master Plan-Section 1City of Salina
 
2015-JULY-31-DORCH-TIFFANIE-MBA THESIS
2015-JULY-31-DORCH-TIFFANIE-MBA THESIS2015-JULY-31-DORCH-TIFFANIE-MBA THESIS
2015-JULY-31-DORCH-TIFFANIE-MBA THESISTiffanie Dorch
 
Brochure Inspiration: Spring 2016 Community Colleges & Universities
Brochure Inspiration: Spring 2016 Community Colleges & UniversitiesBrochure Inspiration: Spring 2016 Community Colleges & Universities
Brochure Inspiration: Spring 2016 Community Colleges & UniversitiesKathryn Lynch-Morin
 
2014 - Pearson Dogwood Policy Statement excerpts
2014 - Pearson Dogwood Policy Statement excerpts2014 - Pearson Dogwood Policy Statement excerpts
2014 - Pearson Dogwood Policy Statement excerptsBen Johnson
 
Survey on corporate governance | Excellence Enablers
Survey on corporate governance | Excellence EnablersSurvey on corporate governance | Excellence Enablers
Survey on corporate governance | Excellence EnablersSwatiDobriyal
 
Allied American University Online Course Catalogue
Allied American University Online Course CatalogueAllied American University Online Course Catalogue
Allied American University Online Course CatalogueAllied American University
 
Giấy viết tiểu luận
Giấy viết tiểu luậnGiấy viết tiểu luận
Giấy viết tiểu luậnNgọc Hưng
 
gem-south-africa-2014-report-1431707163
gem-south-africa-2014-report-1431707163gem-south-africa-2014-report-1431707163
gem-south-africa-2014-report-1431707163Nigel Engelbrecht
 
Hr 120503110409-phpapp02
Hr 120503110409-phpapp02Hr 120503110409-phpapp02
Hr 120503110409-phpapp02samizaman
 
International american university catalogue
International american university catalogueInternational american university catalogue
International american university catalogueAbhishek Bajaj
 
Plano de estudos - intercâmbio na Universidade do Algarve
Plano de estudos - intercâmbio na Universidade do AlgarvePlano de estudos - intercâmbio na Universidade do Algarve
Plano de estudos - intercâmbio na Universidade do Algarvelauravieira
 
T. Davison - ESS Honours Thesis
T. Davison - ESS Honours ThesisT. Davison - ESS Honours Thesis
T. Davison - ESS Honours ThesisTom Davison
 
Manual t.o.w. ford 300 tc (tig) tractor 2004.01
Manual t.o.w.  ford 300 tc (tig) tractor 2004.01Manual t.o.w.  ford 300 tc (tig) tractor 2004.01
Manual t.o.w. ford 300 tc (tig) tractor 2004.01Aldo Alcantara
 

What's hot (20)

Fed lib 2011 competencies
Fed lib 2011 competenciesFed lib 2011 competencies
Fed lib 2011 competencies
 
Phrasalverb
PhrasalverbPhrasalverb
Phrasalverb
 
Jsc 2 application for employement form non public servants
Jsc 2 application for employement form   non public servantsJsc 2 application for employement form   non public servants
Jsc 2 application for employement form non public servants
 
Brazil Scientific Mobility Program guide 2013/2014
Brazil Scientific Mobility Program guide 2013/2014Brazil Scientific Mobility Program guide 2013/2014
Brazil Scientific Mobility Program guide 2013/2014
 
City of Salina Parks and Recreation Draft Master Plan-Section 1
City of Salina Parks and Recreation Draft Master Plan-Section 1City of Salina Parks and Recreation Draft Master Plan-Section 1
City of Salina Parks and Recreation Draft Master Plan-Section 1
 
2015-JULY-31-DORCH-TIFFANIE-MBA THESIS
2015-JULY-31-DORCH-TIFFANIE-MBA THESIS2015-JULY-31-DORCH-TIFFANIE-MBA THESIS
2015-JULY-31-DORCH-TIFFANIE-MBA THESIS
 
Brochure Inspiration: Spring 2016 Community Colleges & Universities
Brochure Inspiration: Spring 2016 Community Colleges & UniversitiesBrochure Inspiration: Spring 2016 Community Colleges & Universities
Brochure Inspiration: Spring 2016 Community Colleges & Universities
 
2014 - Pearson Dogwood Policy Statement excerpts
2014 - Pearson Dogwood Policy Statement excerpts2014 - Pearson Dogwood Policy Statement excerpts
2014 - Pearson Dogwood Policy Statement excerpts
 
Survey on corporate governance | Excellence Enablers
Survey on corporate governance | Excellence EnablersSurvey on corporate governance | Excellence Enablers
Survey on corporate governance | Excellence Enablers
 
Allied American University Online Course Catalogue
Allied American University Online Course CatalogueAllied American University Online Course Catalogue
Allied American University Online Course Catalogue
 
Giấy viết tiểu luận
Giấy viết tiểu luậnGiấy viết tiểu luận
Giấy viết tiểu luận
 
Federal Handbook 2010
Federal Handbook 2010Federal Handbook 2010
Federal Handbook 2010
 
Mission Commitee Guidelines
Mission Commitee GuidelinesMission Commitee Guidelines
Mission Commitee Guidelines
 
HC Compilation F3
HC Compilation F3HC Compilation F3
HC Compilation F3
 
gem-south-africa-2014-report-1431707163
gem-south-africa-2014-report-1431707163gem-south-africa-2014-report-1431707163
gem-south-africa-2014-report-1431707163
 
Hr 120503110409-phpapp02
Hr 120503110409-phpapp02Hr 120503110409-phpapp02
Hr 120503110409-phpapp02
 
International american university catalogue
International american university catalogueInternational american university catalogue
International american university catalogue
 
Plano de estudos - intercâmbio na Universidade do Algarve
Plano de estudos - intercâmbio na Universidade do AlgarvePlano de estudos - intercâmbio na Universidade do Algarve
Plano de estudos - intercâmbio na Universidade do Algarve
 
T. Davison - ESS Honours Thesis
T. Davison - ESS Honours ThesisT. Davison - ESS Honours Thesis
T. Davison - ESS Honours Thesis
 
Manual t.o.w. ford 300 tc (tig) tractor 2004.01
Manual t.o.w.  ford 300 tc (tig) tractor 2004.01Manual t.o.w.  ford 300 tc (tig) tractor 2004.01
Manual t.o.w. ford 300 tc (tig) tractor 2004.01
 

Similar to TourTrain_online

OnRoad Website Final documentation
OnRoad Website Final documentation OnRoad Website Final documentation
OnRoad Website Final documentation Jiahui Wang
 
Kinze 3700 parts mechanical catalog
Kinze 3700 parts mechanical catalogKinze 3700 parts mechanical catalog
Kinze 3700 parts mechanical catalogPartCatalogs Net
 
MTM certification - Candidate handbook - BCMTMS - 2018
MTM certification - Candidate handbook - BCMTMS - 2018MTM certification - Candidate handbook - BCMTMS - 2018
MTM certification - Candidate handbook - BCMTMS - 2018SteveMcCarthy42
 
Mazda 2013-2014 Navigation Owners Manual
Mazda 2013-2014 Navigation Owners ManualMazda 2013-2014 Navigation Owners Manual
Mazda 2013-2014 Navigation Owners ManualNaples Mazda
 
Cub cadet 8354 tractor service repair manual
Cub cadet 8354 tractor service repair manualCub cadet 8354 tractor service repair manual
Cub cadet 8354 tractor service repair manualfjsekkdmeik
 
Cub cadet 8404 tractor service repair manual
Cub cadet 8404 tractor service repair manualCub cadet 8404 tractor service repair manual
Cub cadet 8404 tractor service repair manualfjsekkdmeik
 

Similar to TourTrain_online (10)

Pavilion_online
Pavilion_onlinePavilion_online
Pavilion_online
 
Cashier_online
Cashier_onlineCashier_online
Cashier_online
 
Table Of Contents
Table Of ContentsTable Of Contents
Table Of Contents
 
OnRoad Website Final documentation
OnRoad Website Final documentation OnRoad Website Final documentation
OnRoad Website Final documentation
 
Kinze 3700 parts mechanical catalog
Kinze 3700 parts mechanical catalogKinze 3700 parts mechanical catalog
Kinze 3700 parts mechanical catalog
 
MTM certification - Candidate handbook - BCMTMS - 2018
MTM certification - Candidate handbook - BCMTMS - 2018MTM certification - Candidate handbook - BCMTMS - 2018
MTM certification - Candidate handbook - BCMTMS - 2018
 
Mazda 2013-2014 Navigation Owners Manual
Mazda 2013-2014 Navigation Owners ManualMazda 2013-2014 Navigation Owners Manual
Mazda 2013-2014 Navigation Owners Manual
 
Sga Model
Sga ModelSga Model
Sga Model
 
Cub cadet 8354 tractor service repair manual
Cub cadet 8354 tractor service repair manualCub cadet 8354 tractor service repair manual
Cub cadet 8354 tractor service repair manual
 
Cub cadet 8404 tractor service repair manual
Cub cadet 8404 tractor service repair manualCub cadet 8404 tractor service repair manual
Cub cadet 8404 tractor service repair manual
 

TourTrain_online

  • 1. TOUR TRAIN 2016 Standard Operating Procedures
  • 2. 2 3/9/2016 Table of Contents About This Manual....................................................................................................................5 Ticket Information.....................................................................................................................6 Season Pass........................................................................................................................6 Transferable Pass ...................................................................................................................6 Daypasses...........................................................................................................................6 Premium Pass......................................................................................................................7 SkyRide & Tour Train Combo ..............................................................................................7 Pavilion Rides ......................................................................................................................7 IMAX Theatre.......................................................................................................................7 Mini Golf...............................................................................................................................7 Spokane Falls SkyRide........................................................................................................7 Looff Carrousel ....................................................................................................................7 Tour Train ............................................................................................................................7 Coupons & Discounts...........................................................................................................8 Ride Restrictions ......................................................................................................................9 General and Safety Guidelines ..............................................................................................11 Before Operation................................................................................................................11 During Normal Operation ...................................................................................................11 Passengers...................................................................................................................................................11 Safety ................................................................................................................................12 Communication..................................................................................................................13 Using the Radio..........................................................................................................................................13 Guest Service ....................................................................................................................14 Blue Card.................................................................................................................................15 Emergency Procedures..........................................................................................................17 Opening Procedures...............................................................................................................18 At Location.........................................................................................................................18 Operating Procedures ............................................................................................................19 Loading Passengers ..........................................................................................................19 Starting the Tour Train .......................................................................................................20 Cold Start.....................................................................................................................................................22 Operating the Tour Train....................................................................................................23 Tour Speech ................................................................................................................................................23
  • 3. 3/9/2016 3 Stopping the Train ............................................................................................................. 23 Interruption in Normal Operation........................................................................................ 24 Malfunctions............................................................................................................................................... 24 Closing Procedures................................................................................................................ 25 Locations & Facts .................................................................................................................. 26 South Bank........................................................................................................................ 26 SkyRide ....................................................................................................................................................... 26 Avista Powerhouse.................................................................................................................................... 26 Thomas R. Adkinson Theme Stream....................................................................................................... 26 Interactive Rotary Fountain...................................................................................................................... 26 Antique Looff Carrousel ........................................................................................................................... 26 Garbage Eating Goat ................................................................................................................................. 27 Big Red Radio Flyer Wagon ..................................................................................................................... 27 The Convention Center/AG Trade Center/INB Performing Arts Center........................................... 27 Michael P. Anderson Memorial Statue ................................................................................................... 27 Floating Stage ............................................................................................................................................. 28 Centennial Trail.......................................................................................................................................... 28 Havermale Island .............................................................................................................. 29 Conservation Area..................................................................................................................................... 29 IMAX Theatre............................................................................................................................................. 29 Avista Upper Falls Powerhouse .............................................................................................................. 29 Howard Street ............................................................................................................................................ 29 Suspension Bridges.................................................................................................................................... 29 Spokane River............................................................................................................................................. 30 Plaza of Nations Plaque ............................................................................................................................ 30 Lewis and Clark High School Bench....................................................................................................... 30 Five Corners Crossing............................................................................................................................... 30 Pavilion........................................................................................................................................................ 30 Vietnam Veterans Memorial .................................................................................................................... 31 Washington Street...................................................................................................................................... 31 Forestry Picnic Shelter............................................................................................................................... 31 Havermale Point ........................................................................................................................................ 31 Lilac Bowl.................................................................................................................................................... 31 Washington Street Bridge......................................................................................................................... 31
  • 4. 4 3/9/2016 The Centennial Sculpture..........................................................................................................................32 Great Northern Railroad Clock Tower....................................................................................................32 Canada Island....................................................................................................................33 Willie Willey Rock......................................................................................................................................33 Inspiration Point.........................................................................................................................................33 North Bank.........................................................................................................................34 Flour Mill.....................................................................................................................................................34 The Butterfly ...............................................................................................................................................34 North Bank Picnic Shelter.........................................................................................................................34 Spokane Veterans Memorial Arena.........................................................................................................34 Health District Building ............................................................................................................................34 Spokane County Courthouse ...................................................................................................................35 EXPO ‘74...........................................................................................................................35
  • 5. 3/9/2016 About This Manual Tour Train SOP 5 About This Manual This manual provides instruction on guest service, communication, ticket information, ride restrictions and ride operation. Team member Message Boxes Team member message boxes are used throughout the manual to bring attention to important information, requirements and safety measures. Team member message boxes include, but are not limited to, the following: Required – Indicates a required action. Failure to comply may result in a write-up. Continued failure to comply may result in termination. Note – Additional relevant information or comments. Ride Operator Message Boxes Ride operator message boxes are used throughout the manual to bring attention to important safety and emergency information. Ride operator message boxes include, but are not limited to, the following: IMPORTANT Information important to cashiering and/or ride operation DANGER! An imminently hazardous situation which, if not avoided, will result in death or serious injury. EMERGENCY! A situation where the ride operator must immediately start emergency procedures and evacuate the ride. WARNING! A potentially hazardous situation which, if not avoided, could result in death . CAUTION! A potentially hazardous situation which, if not avoided, may result in property damage. SAFETY Relates to a safety issue or concern directly connected to ride operation.
  • 6. 6 3/9/2016 Tour Train SOP Ride Restrictions Ticket Information For all rides, children 2 and under are free per paid adult that accompanies them. Tickets include admission tax. Season Pass Season Pass - $55 Early discount through May 30 - $45 SkyRide upgrade - $4 per ride Handling fee - $3.50 per order (walk in, online or by phone) Valid MARCH 7, 2016 to SEPTEMBER 5, 2016 Includes:  Free Parking every Monday (1 per family)  10% off food items in the Pavilion restaurant, souvenirs at the Carrousel gift shop and MOBIUS Chil- dren’s Museum Unlimited Admission:  IMAX  Carrousel  Tour Train  Mini Golf  Pavilion Rides Transferable Pass Transferable Pass - $200 Good for two Daypasses per day and is fully transferable SkyRide upgrade - $4 per person Daypasses Daypasses - $22, all ages Season Pass holder discount for Daypass - $19 Military, Senior, Disabled discount - $3 MOBIUS discount - $1 (children only) SkyRide upgrade - $4 (1 ride only) Includes:  1 Regular IMAX Feature Unlimited Admission:  Carrousel  Tour Train  Mini Golf  Pavilion Rides
  • 7. 3/9/2016 Ride Restrictions Tour Train SOP 7 Premium Pass Premium Pass - $18, all ages Includes:  1 regular IMAX Feature  1 SkyRide Ride  1 Tour Train Ride  1 Carrousel Ride Skyride and Tour Train Combo All ages - $10 Pavilion Rides Thrill Rides - $4 each Kiddie Rides - $2 each See Ride Restrictions for rides IMAX Theatre Adults - $6.50 Child (3-12)/Senior (55+)/Military/AAA/Disabled - $5.50 Tuesdays - $5, all ages (no additional discounts) Mini Golf 9 Holes - $6, all ages 18 Holes - $9, all ages AAA discount - $1 off (up to 6 people) Spokane Falls SkyRide Adults - $7.50 Children (3-12) - $5 Senior (55+)/Military/Disabled - $1 off AAA discount - $1 (up to 6 people) Season Pass and Daypass holders - $4 Looff Carrousel Adults/Children (3-12)/Senior (55+)/Military - $2 AAA discount - $1 (up to 6 people) 8 Rides Punch card - $10 20 Rides Punch card - $20 Tour Train 3 and up - $6
  • 8. 8 3/9/2016 Tour Train SOP Ticket Information Coupons and Discounts Only one type of discount per person per transaction. All discounts listed are valid until the end of the season on SEPTEMBER 5, 2016. PROGRAM ATTRACTION DISCOUNT PROOF OF DISCOUNT AAA Carrousel IMAX Mini golf SkyRide $1 off (up to 10) $1 off (up to 6) $1 off (up to 6) $1 off (up to 6) AAA Card Disabled Daypass IMAX SkyRide $3 off $1 off $1 off Medicare Health Card Military Daypass IMAX SkyRide $3 off (up to 6) $1 off (up to 6) $1 off (up to 6) Military ID Senior 55+ Daypass IMAX SkyRide $3 off $1 off $1 off Picture ID Aid to Carrousel Free N/A MOBIUS Daypass $1 off (kids only) Member Card Season Pass Holder Daypass SkyRide Restaurant $3 off (unlimited) $4 admission 10% off Season Pass Day Pass Holder SkyRide $4 admission Daypass Wristband Familiarity Discount Employees 40% Food Discount 10% Carrousel Gift Store Free Ride Admission Familiarity Card
  • 9. 3/9/2016 Ride Restrictions Tour Train SOP 9 Ride Restrictions All riders must be able to hold themselves upright while an attraction is running. Riders with severe disabilities should have a caretaker ride with them. Service Animals ‘Service animal’ means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability... other species of animals, whether wild or domestic, trained or untrained, are not service animals. The work or tasks performed by a service animal must be directly related to the individual's disability. Examples of work or tasks include, but are not limited to:  Assisting individuals who are blind or have low vision with navigation and other tasks.  Alerting individuals who are deaf or hard of hearing to the presence of people or sounds.  Providing nonviolent protection or rescue work.  Pulling a wheelchair.  Assisting an individual during a seizure.  Alerting individuals to the presence of allergens.  Retrieving items such as medicine or the telephone.  Providing physical support and assistance with balance and stability to individuals with mobility disabilities/  Helping persons with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors. The crime deterrent effects of an animal's presence and the provision of emotional support, well-being, comfort or companionship do not constitute work or tasks (i.e. Therapy animals are not service animals). Breastfeeding 2001: Breastfeeding in public is not considered indecent exposure. (RCW 43.70, 9A.88.010) 2009: Breastfeeding mothers are protected under state anti-discrimination law, and can breastfeed their children in places of public accommodation such as restaurants, pools, theaters, government buildings, museums, libraries, busses or parks. (RCW 49.60.030 and 49.60.215) The owner, manager or employee of a place of public accommodation cannot request that a mother stop breastfeeding, cover her child, move to a different room or area or leave. If someone complains to you, as an employee or owner of a business, about a mother breastfeeding her child, politely explain that the law protects the right of the mother to stay where she is to breastfeed. If they are offended, the only suggestion that you can make is that they avert their eyes or move away. If you choose to provide a space for breastfeeding, place signs prominently in your business but know it is the breastfeeding woman’s right to stay where she is. She does not have to use a designated area. The law does not apply to employees. However, Washington Law encourages employers to support breastfeeding employees. To learn more visit the Breastfeeding Coalition of Washington website breastfeedingwa.org. To contact the Washington Human Rights Commission with questions about the law protecting a mother’s right to breastfeed in places of public accommodation, call 800-233-3247 or visit hum.wa.gov.
  • 10. 10 3/9/2016 Tour Train SOP Ride Restrictions RESTRICTION SKYRIDE CARROUSEL TOUR TRAIN Age 15 years and under must ride with an adult (18+). N/A 15 years and under must ride with an adult (18+). Height N/A Children shorter than 42 inches must be accompanied by an adult (18+). N/A Weight 1058 lbs./6 adults per 1 cabin.** 250 lbs. per person N/A Animals No Pets* No Pets* No Pets* Other Shirt, pants and shoes required. Food and non-alcoholic beverages allowed dur- ing normal operation. Shirt, pants and shoes required. All attire must be dry. Shirt, pants and shoes required. Food and non-alcoholic beverages allowed dur- ing normal operation. RIDE TICKET MINIMUM W/O ADULT MAXIMUM Area 51 Inflatable Kiddie 36 Inches/3 Feet 60 Inches/5 Feet Berry-Go-Round Thrill 36 Inches/3 Feet N/A Bumper Boats Kiddie 30 Inches/2.5 Feet 36 Inches/3 Feet Caterpillar Kiddie 36 Inches/3 Feet 54 Inches/4.5 Feet Dragon Coaster Thrill 42 Inches/3.5 Feet N/A Ferris Wheel Thrill 48 Inches/4 Feet N/A Krazy Kars Thrill 42 Inches/3.5 Feet N/A Red Baron Kiddie 36 Inches/3 Feet 54 Inches/4.5 Feet Rockin’ Tug Kiddie 42 Inches/3.5 Feet N/A Spider Thrill 42 Inches/3.5 Feet N/A Sizzler Thrill 52 Inches/4.3 Feet* N/A SR2 Simulator Thrill 42 Inches/3.5 Feet N/A Tilt-A-Whirl Thrill 42 Inches/3.5 Feet N/A *Children shorter than 36 Inches/3 Feet are prohibited from riding the Sizzler. *Operators are required to admit service animals as previously defined. **Up to two children 2 years old or under may ride with 6 adults in 1 cabin
  • 11. 3/9/2016 General & Safety Guidelines Tour Train SOP 11 General and Safety Guidelines Before Operation 1. Make sure all shoulder-length or longer hair, and clothing, is tied back and secure. 2. Be 100% physically and mentally ready to operate your ride or attraction. 3. Inspect your area for slippery spots and foreign objects (tools, mops, buckets, safety equipment, etc.). 4. Your ride or attraction must be thoroughly cleaned prior to opening. 5. Do not perform any type of repairs on your ride or attraction. Make an entry on the Blue Card and notify the shift lead or technician/maintenance immediately. 6. Ensure the opening procedures have been completed. Do not allow passengers on your ride or attraction until the procedures have been completed. During Normal Operation 1. Absolutely no cell phone use for any reason. 2. Always be at the designated operator position while the ride or attraction is in motion. 3. Always watch your ride or attraction while it is in operation, monitoring for unsafe conditions. Remain focused on the ride. Passengers 1. Know the limitations of your ride. Never deviate from established limits of height, weight or number of passengers. 2. Load and unload your ride or attraction safely. Do not allow running. Immediately prior to operating, clear the area and secure all gates. Maintain proper traffic flow. 3. When a child must be accompanied by an adult due to height or age restrictions, the adult and child must sit in the same seat unless otherwise specified. 4. Shoes and shirt are required for all attractions unless otherwise specified. IMPORTANT Required – Never operate a ride or attraction unless you have received all of the required training, and the Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. WARNING! Required - Never operate the ride if someone is inside the fenced area, unless they are on the ride.
  • 12. 12 3/9/2016 Tour Train SOP General & Safety Guidelines 5. No eating, smoking or drinking on rides or attractions. Note: Eating and drinking non-alcoholic beverages is permitted on the Skyride and Tour Train. 6. Do not allow intoxicated or uncontrollably rowdy guests on your ride or attraction. Contact Shift Supervisor if a problem arises with a guest. 7. Do not allow passengers’ unsafe belongings or pets on the ride or attraction. No loose articles are allowed to be brought onto the following attractions: a. Area 51 Inflatable b. Dragon Coaster c. Ferris Wheel d. Krazy Kars e. Rockin’ Tug f. Sizzler g. Spider h. Tilt-a-Whirl 8. Do not allow guests to leave personal items inside the ride perimeter. Do not take responsibility for items left behind in any way while the guest is on your ride. Note: Wheelchairs and strollers only are allowed in the Skyride perimeter. 9. Never lift riders; you are not trained to lift them. 10. Always check all safety restraints. Usage is mandatory. 11. After each ride cycle, check for items left behind. If an item looks suspicious, follow bomb threat emergency procedures as found in the Employee Handbook. Safety 1. You are in charge of your ride or attraction. Never let anyone talk you into disregarding Standard Operating Procedures. Everyone, from park guests to management, relies on you to follow safety rules without exception. 2. Never operate a ride or attraction if there is a red tag on it. Never remove a red tag or lockout device. 3. Know the location of the main power switch for your ride or attraction in order to cut power off from the ride in cased of emergency. 4. Know the location of your safety equipment (fire extinguisher, rope, ladder, etc.) and how to use them. 5. Always secure the perimeter (gate, fence, etc.) while the ride is in operation. 6. Become familiar with your ride or attraction. Listen to the operational sounds. Pay close attention, and be able to notice anything unusual. 7. If you hear an unusual noise or see something unusual, stop the ride and remove riders. Report it immediately to the Technician and Shift Supervisor and follow the SOPs. Make an entry on the Blue Card for any and all malfunctions. Do not reopen until qualified Technician has evaluated, repaired and released ride for operation.
  • 13. 3/9/2016 General & Safety Guidelines Tour Train SOP 13 Communication Using the Radio Radios are a vital communication link within the Parks Department. Radios must be signed out and in on a daily basis. We also share our frequency with Central Park Maintenance. Be aware that our guests also may over hear the conversations. Be sure to maintain professionalism at all times. 1. Be accurate - Depending on the circumstance, the receiver may require descriptions of people, ride status, situations, etc. Use the letter codes to give Security a more accurate idea of a situation without having to lengthen the transmission. 2. Be brief - Know what you need to communicate before using the radio. If your question is short, you may ask over the radio (Ex. “where is the [item]”). If a transmission is taking too long, ask the receiver for a CODE 1 or CODE 2. 3. Be clear - After pressing the talk button, always pause before speaking or the radio will cut out your first words. Do not mumble or fail to respond when the receiver starts to call you. Do not interrupt other transmissions. CODE MESSAGE 1 Need to speak to you in person 2 Need to speak to you by phone 3 Call for change or money 4 Unruly park guest 5 Need an escort 7 On break 8 Leaving park property 9 Park security requested to investigate 10 Life threatening emergency - Accident, life threatening injury, police or fire matter CALLER “SkyRide to Security.” RECEIVER “Go ahead.” CALLER “We need a CODE 9 at the Theme Stream.” RECEIVER “What is the nature of the problem?” CALLER “CODE M. Adult male, about 6 feet tall, wearing a red sweat- shirt.” RECEIVER “Copy, on our way.” EXAMPLE TRANSMISSION: CODE MESSAGE A Alcohol Possession B Bicycle D Dog E Exposure F Fighting, Assault I Intoxication M Marijuana/Drugs CODE MESSAGE N Noise P Pandering S Skateboards T Theft V Vehicle W Weapon
  • 14. 14 3/9/2016 Tour Train SOP General & Safety Guidelines Guest Service 1. Open and close your area on time and prepared for guests. Explain to guests if something is not opening on time. 2. Welcome each guest with eye contact, a smile and a pleasant greeting. 3. Always thank the guest. 4. Display friendly body language. 5. Ask questions such as “Can I help you?” if someone looks lost. 6. Offer something more than the guest asks for. Exceed their expectations. 7. Know and demonstrate safety practices and cleanliness. 8. Try to resolve a situation to the best of your ability but do not hesitate to contact a supervisor before a guest gets upset. The supervisors have greater authority and experience in decision-making. 9. Know your job. Execute it efficiently and with great pride. This includes learning about Riverfront Park, hours of operation, best values, events, group activities, etc. 10. Do not chew gum or tobacco, smoke, eat or drink while on duty. 11. Take off sunglasses when speaking with a guest. 12. Work as a team and be prepared for a variety of different responsibilities. NEVER DO THE FOLLOWING: 1. Do not assume; always offer accurate information or ask knowledgeable team members until you obtain it. 2. Do not say, “There’s nothing I can do about it.” 3. Do not say, “It’s not my job” to guests or supervisors. If you can’t help our guests, find out who can. Do not send them to someone else unless you are sure that person is able to assist them and that area is open.
  • 15. 3/9/2016 Blue Card Tour Train SOP 15 Blue Card Figure 1 - Blue Card Front Technician’s Section Except for the SkyRide, this section should be complete when the operator arrives at their location. Maintenance’s Section This section should be complete when the operator arrives at their location. Operator’s Section After completing opening procedures for your ride, fill out this section and have Shift Lead sign off. For Shift Supervisors only IMPORTANT The Blue Card must be filled out and present during ride operation daily.
  • 16. 16 3/9/2016 Tour Train SOP Blue Card Malfunctions Each and every time there is a ride malfunction, the operator must fill out a malfunction section (A). In the description, be as specific as possible and/or follow the SOP for a particular ride malfunction. Figure 2 - Blue Card Back A
  • 17. 3/9/2016 Emergency ProceduresTour Train SOP 17 Emergency Procedures General Guidelines 1. Remain calm and in control. 2. Continue to follow all SOPs. 3. Contact your Shift Lead and follow their instructions. 4. Do not make general statements in front of the public or give a definitive answer to speculation in sensitive situations. In Case of Power Loss 1. Safely evacuate riders if possible. See individual ride SOPs for evacuation guidelines. Note: Technicians will respond to rides that require assistance to unload. 2. Turn off main power switch. 3. Inform your Shift Lead of the situation. Follow closing procedures when instructed. In Case of Fire 1. Safely evacuate riders. 2. Stop the ride. 3. Secure main power if at control station. 4. Have Shift Lead contact Technician, Shift Supervisor and Security if there are injuries. 5. Once riders are clear, if fire can be put out safely, do so in accordance with your safety training. Weather Emergencies For heavy rain, strong winds and lightning, outside rides must be shut down. Contact Shift Lead for specific instructions. In Case of Catastrophic Failure 1. If possible, safely evacuate riders. 2. Stop the ride. 3. Secure main power. 4. Inform Shift Lead to contact Technician, Shift Supervisor and Security if there are injuries. WARNING! NEVER move an injured person unless they are in danger. Comfort them until qualified personnel arrive.
  • 18. 18 3/9/2016 Tour Train SOP Opening Procedures Opening Procedures 1. Clock in and gather SOP clipboard, ride count sheet and keys. 2. At the Tour Train, check Blue Card for ride operation authorization from technician and maintenance. 3. Inspect the Tour Train: a. Check for damage. b. Check connection points. Make sure hitches are connected, audio cords are plugged and master locks are locked. c. Check tires for inflation. The tires must not be filled too much, or they will burst. d. Check to make sure fire extinguisher and supplies are in place. e. Check for any maintenance concerns. 4. Turn on radio and speaker system and test both. 5. Put down Cow Catcher and put up chock. 6. Proceed to Operating Procedures to finish opening safety checks. At Location 1. Have Shift Supervisor sign Blue Card. 2. Verify route with Shift Supervisor, including temporary closures and events that may block the route during your shift. 3. Put out Tour Train signs and check ticket queue line. 4. Check with cashier to see if any tickets have already been sold. SAFETY Required – If there are any problems with the ride, immediately call technician or maintenance, depending on the nature of the problem. IMPORTANT Required – Never operate a ride or attraction unless you have received all of the required training, and the Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you question the operational safety until a Technician can verify safety.
  • 19. 3/9/2016 Operating Procedures Tour Train SOP 19 Operating Procedures Loading Passengers 1. Greet guests, collect tickets and record information on ride count sheet. Note: Use stepstool for guests who have difficulties getting on the Tour Train. 2. Fasten all seating entrance chains, check caboose chain and make sure stepstool and any strollers or wheelchairs are correctly stowed and secure before leaving. Note: Never let anyone ride on the back platform of the Tour Train. 3. Put on headset and turn on speaker system. Adjust volume if necessary. 4. Give the safety speech to the passengers: “Good [morning, afternoon, evening] and welcome aboard the Riverfront Park Tour Train! My name is [your name] and I will be your engineer and tour guide today. Our tour will take about 40 minutes as we travel through the 100 acres of the park. Required: “For your safety please keep your arms, legs and head inside the car at all times, remain seated and keep the gates locked while the train is moving. Let’s get going!” SAFETY Age Restriction – Guests 15 years of age or under must be accompanied by an adult (18+) in the same car.
  • 20. 20 3/9/2016 Tour Train SOP Operating Procedures Starting the Tour Train 1. Make sure Parking Brake (A) is in upright position and Transmission Lever (B) is in NEUTRAL position (C). 2. Turn Ignition Starter switch (A) to IGNITION position. Make sure Voltmeter (B) is at appropriate level. 3. Turn Ignition Starter Switch to START position to engage the starter. Note: Do not depress accelerator pedal during warm starts. If the engine does not start within 30 seconds, release the start switch and wait 2 minutes. IMPORTANT Required – all ready to operate checkmarks and signatures, including the operator’s, must be on the Blue Card before the ride can be operated. Safety – Never operate the ride if you question the operational safety until a technician can verify safety. Figure 1—Parking Brake & Transmission Lever A B C
  • 21. 3/9/2016 Operating Procedures Tour Train SOP 21 4. After the engine starts, idle engine until Oil Pressure gauge (A) indicates normal oil pressure, which is between 35-60 psi. The gauge indicator should rise within 3 seconds. 5. Check all instruments and gauges for normal indication and proper function. 6. When engine is at normal operating temperature (120°F-240°F), ride may operate under load. WARNING! Caution – If the Oil Pressure Gauge does not reach needed pressure, or the Low Oil indicator (B) stays on, shut down ride immediately and call technician. Figure 2 - Operator’s Panel A B Figure 3 - Oil Pressure Gauge A B
  • 22. 22 3/9/2016 Tour Train SOP Operating Procedures Cold Start 1. Perform steps 1-3 from ‘Starting the Tour Train.’ 2. Pull Choke (A) all the way out and depress accelerator pedal 2-3 times. 3. Turn Ignition Starter switch to ON position to engage the starter. 4. After the engine starts, idle engine and slowly push Choke (A) back to its original position. 5. Check all instruments and gauges for normal indication and proper function. Operating the Tour Train 1. Write down when the next tour will depart on the whiteboard sign before leaving. 2. Test brakes to make sure you will stop and stay stopped. 3. Check to see that intended path of vehicle is clear of obstacles and any safety hazards. Check mirrors and use head check before moving. 4. Apply Foot Brake with your right foot and hold firmly. WARNING! Safety – while driving, be alert for people running in front, alongside and behind the ride. Also be alert for people attempting to get off or board the train while it is moving. If that happens, stop the train immediately. Always look to make sure the intended path is clear of obstacles and any safety hazards. If not, stop the Tour Train. Never exceed 5 mph. Slow down on hills, bumpy areas and curves, and watch the sway of the train cars. Speed up only after all cars have cleared the area that requires a reduction of speed. Figure 4 - Choke A
  • 23. 3/9/2016 Operating Procedures Tour Train SOP 23 5. With the engine at idle speed, place Transmission Shift lever into FORWARD position (Figure 1). 6. Release the Parking Brake. 7. Release Foot Brake gently and then depress the accelerator smoothly and evenly until you reach 5 mph. 8. Follow Tour Route as directed by Shift Supervisor. Tour Speech As part of normal operation, act as a tour guide for the passengers, pointing out park attractions and historical landmarks (go to page 26 for specific details). The general structure for each point is as follows: 1. Point out the landmark just before you go by, saying the name and location in relation to the passengers (Ex: “On your right is Looff Carrousel.”). 2. Give a short history of the landmark; how it was created, important dates for the landmark and any other important or interesting details about it. 3. Say how the landmark is used now and how it may change in the future. At the Butterfly, you must make a stop to let passengers off the train if they want to depart the train. Only Guests with Season Passes or Daypasses may board the train at the Butterfly. During that time, spend about 5 minutes speaking about the park. The specific subject is left up to you to decide. Stopping the Train 1. Decrease acceleration by letting off the accelerator. 2. Use moderate pressure on Foot Brake, place Transmission Shift lever into neutral position and bring the vehicle to a gradual stop. 3. With the Train completely stopped, pull the Parking Brake lever upright. 4. Release Foot Brake, allowing the engine to idle for approximately 15-30 seconds. 5. Turn the Ignition Starter switch to the OFF position (A). Note: Always remove keys from ignition and take with you. 6. Exit operator position and insert chock by wheel. SAFETY Make sure all passengers are seated and all gates are secure before continuing the tour. CAUTION! The Parking Brake is designed to hold the Tour Train in place and should not be used to stop the ride except when the service brakes fail. CAUTION! Never put the Tour Train in reverse.
  • 24. 24 3/9/2016 Tour Train SOP Operating Procedures Interruption in Normal Operation Malfunctions 1. Stop the Tour Train if there is a connection failure, a burst tire or the Red Light indicator turns on. 2. Call technician and ask for a CODE 1 at your current location. Follow their instructions. 3. Fill out the Malfunctions section of the Blue Card. 4. Call the Shift Supervisor and inform them on the status of the train after the technician arrives and analyzes the problem. 5. Ask Shift Supervisor for further instructions.
  • 25. 3/9/2016 Closing Procedures Tour Train SOP 25 Closing Procedures 1. The last tour leaves your location within 30 minutes of Tour Train closing time. Make sure to announce the last tour as you are leaving over the radio. Also make sure cashier is aware when the last tour will take place. 2. Put Tour Train signs away. Secure all gates. 3. Pull into Pavilion and park at marker and 2 feet away from the rock wall. 4. Turn off radio and speaker system and stow both in cabinet. 5. Put Cow Catcher up and put down chock behind tractor wheel. 6. Check Tour Train for items left behind, dispose of any trash. 7. Turn in Lost/Found items at Guest Services or Cashroom. 8. Complete ride count sheet accurately. Turn the ride count sheet in to Cashroom and the clipboard and keys to the Shift Supervisor.
  • 26. 26 3/9/2016 Tour Train SOP Locations & Facts Locations & Facts South Bank SkyRide Opened: September 2005 Cost: 2.5 Million dollars History: Prior to 2005, the SkyRide was known as the Gondola. It had small, open air cabins that could only seat 4. The original SkyRide opened and ran during EXPO ‘74. One of the original cabins is on display by the upper falls dam. Other Facts: The SkyRide was designed by a company in Switzerland. There are 15 total cabins; each cabin holds up to 6 guests. In 2014, the cabins were retrofitted with vented windows to help air flow during the hot summer months. Avista Powerhouse The small building by the theme stream is part of Avista. The Lower Falls is the site of a second diversion dam, the Monroe Street Dam. Completed in 1890, it was the first dam built on the Spokane River and is currently the longest-running hydroelectric generation facility in Washington state. Its Kaplan turbine has a generating capacity of 14.82 MW. Thomas R. Adkison Theme Stream Dedicated: May 12, 1988 What: The Theme Stream is a symbolic re-creation of Havermale Island. Who: Thomas R. Adkison was an executive architect for EXPO ’74. Interactive Rotary Fountain Opened: September 1, 2005 Cost: 1.5 million dollar project. Created By: Harold Balaze. Other Facts: The fountain will use about as much water as a single family residence, because the water is recycled and filtered. It circulates quickly through the fountain's nearly 120 jets, some spraying up to four stories high. Antique Looff Carrousel Opened: July 18, 1909 in Spokane’s Natatorium Amusement Park, located on the West side of Spokane on the banks of the Spokane River. Placed in Riverfront Park in 1975.
  • 27. 3/9/2016 Locations & FactsTour Train SOP 27 Created By: Charles Looff as a gift for his daughter Emma Vogel and her husband Louis Vogel, who owned Natatorium Park. The Riverfront Park Carrousel is one of a few Looff Carrousels that are still original and intact. The Building: During EXPO ‘74, the Carrousel building was used as a Bavarian Beer Garden. Bill Oliver, a longtime National Park employee, was the driving force behind the reconstruction of the Carrousel into its current building. A week after the Carrousel was opened in 1975, Bill Oliver died of a heart attack. Due to Bill’s love for the Carrousel, his funeral service was held inside the building. The number one horse, the black warrior, is named Oliver’s Pride in his honor. Other Facts: The Carrousel has 54 horses, 2 Chinese style dragon chairs, a tiger, a giraffe and a goat. Each horse is different in detail, but all have the same number of teeth and nails in their shoes. The two chariots are carved from Chinese Elm and balsam. All of the other figures are carved from poplar. The outside (right side on the Carrousel) of the horse is known as the ‘romance’ side. The left side of the horse is known as the ‘money’ side. The romance side has more jewels and more detailed, ornate carving. Garbage Eating Goat Created By: Sister Paula Turnbull, Catholic Nun Opened: June 1974 Other Facts: The goat was created for EXPO ’74 as a recycling/environmental statement. It is made of steel and will eat anything you feed it. Big Red Radio Flyer Wagon Title: The Childhood Express Created By: Ken Spiering Opened: 1989 Other Facts: The wagon commemorates the Washington State Centennial and honors the children of Spokane - past, present, and future. The Convention Center/AG Trade Center/INB Performing Arts Center History: In 1974 the World's Fair (EXPO '74) opened in Spokane, WA. The Washington State Pavilion and Opera House were used to host events/exhibits. At the conclusion of the Fair, the two buildings were transferred to the City of Spokane. In 1976 the newly remodeled Spokane Convention Center and Opera House opened. Other Facts: The Convention Center has 40,000 square feet and six meeting rooms. In 1989 the first expansion added a 17,000 square foot ballroom, seven meeting rooms and a 270 seat conference theater. The added space allows the Center to bring in larger conventions and meetings.
  • 28. 28 3/9/2016 Tour Train SOP Locations & Facts Michael P. Anderson Memorial Statue Opened: 2005 Created By: Dorothy Fowler Who: Michael P. Anderson was an astronaut on the Columbia Space Shuttle, and graduated high school from nearby Cheney, WA. Floating Stage Opened: May 4, 1974 Who: President Richard Nixon held his speech for the World’s Fair opening ceremonies on the stage (he resigned by the end of the summer and was not available for the closing ceremonies). Other Facts: The original floating stage began sinking and was rebuilt to the current stage. Centennial Trail What: A trail for pedestrians and bicyclists running 39 miles from the northwest part of the city through the park, and all the way to the Washington-Idaho border. There it connects to another trail, running 13.5 miles to Coeur d’ Alene, Idaho. History: In 1979, Spokane County Parks proposed a bicycle/pedestrian pathway along the river from Argonne Road to the Idaho state line. This idea was nurtured by the Parks and Recreation Committee of the Spokane Valley Chamber of Commerce in 1984 as they explored recreational opportunities along the river. In 1986, they proposed a 10.5 mile trail to be built in conjunction with the Washington Centennial in 1989. Creative thinking quickly expanded this idea into a coordinated effort with our neighbors in Coeur d’Alene, Idaho. The concept was to build a two-state recreational trail from the Spokane House at the confluence of the Spokane and Little Spokane Rivers to the east side of Coeur d’Alene Lake, some 60 miles in length. Many generous deals were cut to make the Centennial Trail a reality. The Washington State Parks and Recreation Commission recently had declared a significant part of its Spokane County land holdings as surplus for park purposes. This land was received in trade by the Inland Empire Paper Company for their valley riverfront property. Then, of course, there was the matter of how to pay for miles of Trail construction. A $7.5 million federal matching grant was quickly appropriated. Other mutually beneficial arrangements were made, such as AT&T’s laying of fiber-optic cable along portions of the Trail’s desired path. This coordinated approach provided much-needed land preparation for the Centennial Trail. With the cooperation of the entire community, roughly 30 miles of safely separated trail were completed by 1992. Other Facts: The path is 12 feet wide and paved the entire way. The portion of the trail throughout Riverfront Park is known as the Art Walk, which starts with the runners by the Gondola and continues past the Doubletree Hotel.
  • 29. 3/9/2016 Locations & FactsTour Train SOP 29 Havermale Island Who: Reverend Samuel Havermale, Methodist minister and pioneer of Spokane. He was the first Spokane Falls city council president. History: The island and Reverend Havermale’s home were used as a pioneer stronghold during the Nez Pierce war of 1877. Ultimately the Nez Pierce never came close to the town. Riverfront Park Conservation Area History: The Parks Department purchased the old YMCA building that was previously here in 2006. The building was purchased with money from the conservation futures fund. This area of land has been set aside to remain a natural area forever preserving the breathtaking views of the river below. IMAX Theater History: The first IMAX theater made its world debut for the 1974 World’s Fair, and was built underneath the main Pavilion structure. It had a 90 x 65 foot screen, completely covering the front wall of the pavilion. After the fair, the current IMAX theatre was built. Other Facts: The theater has one of the largest screens in the area. The screen is about 60 feet high and 67 feet wide. Avista Upper Falls Powerhouse History: Completed in 1922, the Upper Falls Hydroelectric Development was instrumental in meeting the growing demands of Spokane's industrial and residential developments. Upper Falls also helped power Spokane’s early electric streetcar system. Upper Falls is constructed on two separate river channels in the heart of downtown Spokane. The last development built on the Spokane River includes both a diversion dam and a powerhouse. The diversion dam (also known as the Division Street Control Works) is located on the river's main channel. It diverts water through the south river channel, past the Spokane Convention Center and Red Wagon, and into the development's intake structure. Here, via an eighteen-foot diameter underground pipe called a penstock, the water is directed downhill to the powerhouse where it is used to generate electricity. This water is then returned, unaffected, back into the main river channel. Other Facts: The upper falls powerhouse was once the city jail of Spokane before the 1974 World’s Fair. Howard Street What: The path which runs all the way from the South Bank to the North bank of the park and includes several bridges. It was once a major city street before the land was made into a park. Suspension Bridges History: The bridges were developed for the 1974 World’s Fair to connect Havermale Island and the North bank to Canada Island.
  • 30. 30 3/9/2016 Tour Train SOP Locations & Facts Other Facts: When the falls are at their highest, you can stand on the 100 foot high suspension bridge and be cooled off by the spray. Spokane River What: The Spokane River begins at Lake Coeur d’Alene and empties into the Columbia River. History: Archaeological research reveals the presence of human life along the Spokane River corridor dating back some 11,400 years. The river has served as a vital source of food, transport, power, irrigation, and religious significance to people representing numerous American Indian tribes and generations of western pioneers. In the early 1900’s the Olmstead Brothers, who were among the nation’s leading park and recreation planners, advised the City of Spokane to make the Spokane River the centerpiece of their comprehensive park development plan. The role of the Spokane River has been chronicled in every historic account of the region because of its significance to those who called the Inland Northwest home. From its bountiful salmon fisheries came food, from its cataracts came power, and from its shores near State Line came infamy at Horse Slaughter Camp. The 1920s saw the acquisition of virtually all of the river basin from Argonne Road to the Idaho state line by the Inland Empire Paper Company. In the ensuing years, much of what is now Riverside State Park was acquired for preservation by Washington State Parks and Recreation Commission. The riverfront properties inside the Spokane City limits were developed primarily as railyards and manufacturing. Much of the natural beauty of the downtown river section was either inaccessible or devalued. Finally, the EXPO ’74 World’s Fair became the event that transformed downtown Spokane. EXPO restored the riverfront’s openness and public access. The legacy of Riverfront Park became the demonstration of our ability to protect one of our most valuable and eternal resources. Other Facts: The Spokane River is one of Spokane’s official symbols and is pictured on the city’s seal. Plaza of Nations Plaque Around the outside ring you will see a list of all the countries who were exhibitors at EXPO ’74. The plaque on the front was placed there in 1999 honoring the 25th anniversary of the World’s Fair. Lewis and Clark High School Bench Made from the rubble of the Lewis and Clark High School remodeling project, the bench is located just north and east of the South Howard Bridge. Five Corners Crossing From this point guests can go in any direction in the park. Pavilion What: The main location of the USA’s exhibits during the 1974 World’s Fair EXPO. History: It had a white thick vinyl covering. In 1978 the covering started to tear so much that it was taken down and replaced with the permanent roof underneath. This ‘floating roof’ protects from rain and snow but leaves the outdoor, open air feel. Chunks of the vinyl were sold off as souvenirs.
  • 31. 3/9/2016 Locations & FactsTour Train SOP 31 Other Facts: There is about 4.5 miles of cable in the structure and it is held in place by a steel frame that weighs about 200 tons. October through March the Pavilion floor is turned into a regulation size ice rink. It was voted one of the top 10 outdoor skating rinks in the nation. Vietnam Veterans Memorial Created By: Deborah Copenhaver, a Spokane artist What: This sculpture honors all of the military personnel from the Inland Northwest that had a part in the Vietnam War. Their names are located on the black marble base right below where the soldier is resting. Other Facts: Deborah Copenhaver has another piece of artwork at Gonzaga University. It is a statue of Bing Crosby, a former resident of Spokane. Washington Street What: This is the only street to intersect the park, and it is located in the tunnel underneath the park. Other Facts: The plaques show the location of the Philippine and German exhibits. The USSR Pavilion was the second largest exhibit on the grounds during the World’s Fair. Forestry Picnic Shelter History: The Korean Pavilion was also in this location. Other Facts: It contains a BBQ pit and grill as well as running water. It is available to all guests of the park for their enjoyment. The shelter may be reserved by calling our office. We can cater large or small groups for your convenience. The plaque showing the location of the Australian Pavilion is down the path. The sundial was placed there by the Australian Government after the fair ended. Havermale Point What: This area was recently reconstructed in cooperation with Avista and the Parks Department. Other Facts: The area is used as a mini event venue for weddings/group picnics, etc. This is where fireworks are shot off from during the annual 4th of July Firework show. Each summer, Riverfront Park Gardeners plant 22,000 flowers in 108 planters, 88 hanging baskets, and 6 display flower beds. It takes 20 hours each week to mow 17 acres of turf grass. Lilac Bowl What: An amphitheater created for the World’s Fair that overlooks the opera house. It is used throughout the year for seasonal events. Other Facts: Some events include the 4th of July Fireworks celebration, the Northwest Indian Pow Wow and Encampment, outdoor movies and Shakespeare in the Park. Washington Street Bridge On the south end of the tunnel, Washington splits and the northbound traffic uses Washington Street, while the southbound traffic enters downtown on Stevens Street.
  • 32. 32 3/9/2016 Tour Train SOP Locations & Facts The Centennial Sculpture Created By: Harold Balaze Opened: Presented to Spokane in 1981 for its 100th birthday. Other Facts: This sculpture is floating on four pontoons on each corner, but it is anchored to the bed of the river. The large building blocks by the wagon were placed here by students of the Associated General Contractors as a part of the playground area. Great Northern Railroad Clock Tower History: The Clocktower on Havermale Island was originally part of the Great Northern Railroad Depot. Construction began in 1901 and finished in 1902. The depot was an impressive brick building 3 stories tall, with the monumental Clocktower standing in at 155 feet. The Clocktower's South wall was part of the depot's exterior, while the lower portions of the North, East, and West walls resided in the building. If you look closely at the East and West walls (about halfway up) you will see a sloping line where the roof was originally located. During 1972 and 1973, long after the glory days of train travel, the Great Northern Railroad Depot was demolished as Spokane made preparations for EXPO '74. The Clocktower was able to be preserved and serves as a reminder of Spokane's railroad history. Other Facts: This 110 year-old ‘giant grandfather clock’ is wound by hand once a week. The clockworks are housed in a small room behind the 4 clock faces. Each week, a technician climbs 5 stories to reach the clockworks. It takes 99 turns of the crank to rewind the clock. The pendulum weighs about 200 pounds and is suspended from a thin strip of metal. The counterweights hang from cables and descend approximately 40 feet between windings. If the time needs to be adjusted, it is done from inside the clockworks room. The clock hands on each face are attached to a shaft which connects to a U-joint in the clockworks. Each clock face measures 9 feet in diameter. At the top of every hour, the Clocktower can be heard throughout the park. The sound of the electronic chimes is amplified through speakers in the top of the tower. It chimes every quarter hour, and plays a song every hour. The change in color of bricks is where the Clocktower was rebuilt after the railway station was torn down.
  • 33. 3/9/2016 Locations & FactsTour Train SOP 33 Canada Island History: Prior to the World’s Fair this was known as Crystal Island. The main occupant of the island was the Crystal Laundry and Water Works. This was the location of the first water pumping plant in 1884. You can see the brick remains from the southern suspension bridge. After the fair the island was renamed Canada Island. During EXPO 74 this area housed the Canadian Pavilion. The main part of their exhibit was in the brown building. A group of Canadian Indians were a part of the group who came from Canada to participate in the EXPO. They also performed their native dances throughout the day in the dirt circle on my left, called Alberta Amphitheater. Other small group performances would also use this small stage. Other Facts: There are two Totem poles on the island—one is by the brown building, and the other is on the West end of the island. Willie Willey Rock Who: Willie Willey was born in Mt. Ayr, Iowa September 15th, 1884, and settled in Spokane. Willie was known as Wild Willie the nature boy or wild man. History: He traveled all over the country selling post cards of himself to pay his way. Over the years he raised dogs, rabbits, mice, guinea pigs, raccoons, parrots, shrews, coyotes, skunks, turtles and even a monkey. Due to his uniqueness, the media gave him much publicity. Because of all the good publicity we received from his travels, Willie was known as Spokane’s unofficial Ambassador of Good Will. Inspiration Point History: Inspiration Point, located on the southeast side of the then North Howard Bridge, was finished in 1974 and dedicated to the first pioneers of Spokane. It overlooks Willie Willey Rock and the Upper Falls dam.
  • 34. 34 3/9/2016 Tour Train SOP Locations & Facts North Bank Flour Mill History: The mill was built in 1895 but was not put into operation until 1900. The delay was caused by lawsuits over the ownership of the mill. The mill operated regularly from 1900-1972 when it closed. In 1973 the building was renovated into retail and office space in preparation for the World’s Fair. Other Facts: Old Joe Clarks Photography and Tobacco World have been there since it opened. Clinkerdagger’s restaurant is also in the Flour Mill. The patio you see from the North Howard Bridge is part of the restaurant. The Butterfly History: This is one of six butterflies that were used to mark the entrances and exists to the World’s Fair Sites back in 1974. During EXPO ‘74, a vinyl-coated fabric covered the butterflies’ metal frames the fabric later was changed to a mesh material. The 40-foot sculptures twirled and the wings would flutter in the wind. Other Facts: Two butterflies were saved. The other one was located at the Gondola but was removed in 2004. It was at this gate that the one-millionth guest came through the turnstile into the fairgrounds. North Bank Picnic Shelter The shelter was built after the 1974 EXPO. Today it can reserved for group gathering and events. Spokane Veterans Memorial Arena History: The arena was finished in 1995 to replace the old Coliseum. Other Facts: It was the home of the Spokane Chiefs, Spokane’s Western Hockey League team, State ‘B’ Basketball Tournament, and Spokane’s Arena Football League team the Spokane Shock. Many concerts and other large events are also held here. Health District What: The building with the round corners, located on College Avenue. History: The Spokane Regional Health District is one of 34 local public health agencies serving Washington state's 39 counties. The agency was originally established as the Spokane County Health District in January 1970, when the City of Spokane and Spokane County merged their health departments. In 1994, the official name was changed to the Spokane Regional Health District to reflect the increased scope of public health services and geographic coverage. Approximately 250 employees serve a population of more than 400,000 in Spokane County. The Spokane Regional Health District’s Board of Health is the governing body of the Health District, uniting the cities and county in a cooperative effort to oversee all matters pertaining to public health.
  • 35. 3/9/2016 Locations & FactsTour Train SOP 35 County Courthouse History: Although it looks like an old, romantic European castle, it is actually the place where the county's first public hanging took place. On March 30, 1900 George Webster was hung in the courthouse courtyard for the murder of a woman in 1897. In 1893, ground was broken to build the new courthouse, hoping to stimulate the economy after the financial panic of that year. The Board of County Commissioners opened a design competition, and a prize would be awarded for the best plan. The winning architect was a 29-year-old named W. A. Ritchie. In spring of 1894, building began, using locally manufactured brick for the walls and imported slate shingles for the roof. However, it wasn't all smooth building from then. In March 1895, construction was suspended due to a disagreement between Richie and the superintendent of construction. Despite this hiccup, the building was finally finished and all officials moved in my November 20, 1895. Many say that the courthouse closely resembles two 16th century chateaux in France, the Chateau de Chambord and Chateau d'Azay Le Rideau. French Renaissance design is obvious with its grand towers and beautiful craftsmanship in the iron and brickwork. The center tower is now lit at night, and the entire building is considered a masterpiece. In 2006, the center tower was renovated and the roof was replaced. The total cost of renovation was about $2,000,000 with half of the money coming from a state grant from the Department of Archeology and Historic Preservation. Today, the courthouse houses the offices of the Board of County Commissioners, Assessor, Treasurer, Auditor, Clerk, and Superior Court Courtrooms, offices and support services. EXPO ‘74 What: EXPO '74 was the first environmentally themed World’s Fair. It was held in Spokane and ran from May 4 to November 3, 1974. The heart of the fair park grounds was located on Canada Island, Havermale Island, and the adjacent south bank of the Spokane River in the center of the city. With the exception of two pavilions, all of the major buildings were modular structures assembled on the site. The fair had 5.2 million visitors and was considered a success, nearly breaking even, revitalizing the blighted urban core, and pumping an estimated $150 million into the local economy and surrounding region. In proclaiming itself the first exposition on an environmental theme, EXPO '74 distanced itself from the more techno-centric World’s Fairs of the 1960s. The environmental theme was promoted in several high- profile events, such as a symposium on United Nations World Environment Day (June 5) attended by more than 1,200 people including many international representatives, and ECAFE Day for the United Nations Economic Council for Asia and the Far East (June 14) that discussed regional environment issues. History: Spokane was the smallest city to host a World’s Fair recognized by the Bureau of International Expositions until Knoxville, Tennessee held the 1982 World's Fair eight years later. World's Fairs began at the beginning of the Industrial Revolution as public showcases. EXPO '74 was the first fair in decades that did not focus on the space age, futuristic themes or utopian ideas of living. An environmental theme was
  • 36. 36 3/9/2016 Tour Train SOP Locations & Facts decided upon by the organizing committee, however there was some uncertainty about it because it had never been used previously by a World's Fair to that time. After considering several other slogans, such as How Man Can Live, Work and Play in Harmony With His Environment, EXPO '74 settledon Celebrating Tomorrow's Fresh New Environment. Uncertainty about the ability of a city the modest size of Spokane to create a successful event caused many nations and corporations to hesitate about making major investments in the fair. Kodak, General Motors and Ford hosted pavilions at this fair but they were scaled down in size and presence compared to the exhibits constructed for the New York Worlds Fair ten years earlier. For the first time since the company's beginning, General Electric did not have a fair pavilion but it sponsored the musical group Up with People that performed during the summer at the fair. Pacific Northwest Bell had a pavilion that eliminated the use of air conditioning by using louvered panels on the roof. They demonstrated the use of TTY equipment and discussed the use of 911 for emergency telephone services. EXPO '74 was the last time that the Bell system would exhibit at a World’s Fair before its breakup ten years later. Nations with an official presence at the fair included Australia, Canada, West Germany, Iran, Japan, Republic of China (Taiwan), Republic of Korea, USA and the USSR. Architectural critics were intrigued by the Australian Pavilion with its 36 screen revolving audio visual platform and a model of the newly completed Sydney Opera House. (The artistic director for the project was film director Jonathan Dawson). However, writer Calvin Trillin commented that the exhibits of several other countries seemed designed to demonstrate their nation's lack of environmental care. "While other World’s Fairs had introduced the telephone, the escalator, and the Belgian waffle, Spokane's EXPO '74 would be associated forever with the 'institutionalized mea culpa,'" Trillin wrote in The New Yorker. President Richard M. Nixon presided over the fair's opening ceremony where he addressed a crowd of some 85,000, including a few hecklers who shouted "Jail to the Chief!". However, by the time the fair closed, Nixon had already resigned in shame due to the Watergate Scandal. Sources: Wikipedia.com, spokanehistorical.org, my.spokanecity.org, americantrails.org