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A consumer education programme by:
Small and Medium Enterprises
YOUR LOANS
Small and Medium
Enterprises ā€“
Your Loan Application
and Financing Needs
Small and Medium Enterprises
contents
Disclaimer
This document is intended for your general information
only. It does not contain exhaustive advice or
information relating to the subject matter nor should
it be used as a substitute for legal advice.
Date: 1 December 2003
1 Introduction
2 Loan application process
Stage 1: Preparing the business plan
3 Stage 2: The application process
7 Stage 3: Assessment of the
loan application
9 Approval of the loan application
Diagram: Loan application process
10 Your responsibilities as a borrower
11 Your rights as a borrower
12 Cashļ¬‚ow management
13 Special funds for small and
medium enterprises
14 Frequently asked questions
23 Glossary
24 Appendix
Introduction
Financial institutions are the primary providers of funds for small and
medium enterprises in Malaysia.
This booklet aims to assist small and medium enterprises with their loan
application process by providing them with information on some of
the common requirements of ļ¬nancial institutions in granting loans.
Financial institutions are the
primary providers
of funds for small and medium
enterprises in Malaysia
What is a Business Plan?
It is a written plan outlining your vision
and how the business is to be managed to
achieve its objectives. A well-written and
structured business plan should cover and
provide information on the business that
the ļ¬nancial institution wants to know.
The business plan should be clear, simple
and concise.
What are the Key Areas of the
Business Plan?
The key areas of a business plan are:
ā€¢ Business model, product/services, vision and
goals
ā€¢ Current position of company, in relation
to ļ¬nancial, market and competitor
(if available)
ā€¢ Critical success factors for the business
ā€¢ Financing requirements
ā€¢ Speciļ¬c purpose(s) of the loan and in what
way the loan can help the business
LOAN APPLICATION PROCESS
Generally there are three broad stages
in the loan application process. These are
the preparation of a business plan, the
submission of the loan application and
the assessment of the loan application.
STAGE 1:
PREPARING THE BUSINESS PLAN
The ļ¬nancial institution will require
information about your company
before it can decide whether to grant
a loan to it. To facilitate the loan
processing procedure by the ļ¬nancial
institution, it is important that you
provide the ļ¬nancial institution
with full and complete information
on your company. This is to ensure a
fast and smooth processing of your
loan application. For a small and
medium enterprise, this would involve
the preparation of a business plan.
A good
business
plan
should have...
2
STAGE 2: THE APPLICATION PROCESS
To expedite the application process, you
should submit a duly completed loan
application form together with the
business plan and all relevant documents
as required by the ļ¬nancial institutions.
Each ļ¬nancial institution would have
different loan application forms and loan
application checklists. However, most
ļ¬nancial institutions require more or less
the same list of documents for veriļ¬cation
and evaluation. The following table lists
the documents required (depending on
the type of company established) for the
loan application.
A good business plan should incorporate
the following basic information:
ā€¢ Introduction to the business
ā€¢ Organization chart and structure of
the organization
ā€¢ Business objectives and vision
ā€¢ Description of product and services
ā€¢ Industry and competitor analysis
ā€¢ Business strategies
ā€¢ Operational requirements
ā€¢ Sales and marketing strategies
ā€¢ Financial forecast
A sample of a business plan is given in
the Appendix.
3
Documents for Corporation
Memorandum & articles of association
Certiļ¬cate of incorporation (Form 9)
Return of allotment of shares (Form 24)
Return giving particulars in register of
directors, etc. (Form 49)
Photocopies of directorsā€™/guarantorsā€™ IC
Form J of directors/guarantors
Documents for Partnership and Sole Proprietorship
Business registration
Business licence
Income tax returns of the business
Form J of partners/proprietor
Photocopy of IC of partners/proprietor
Statutory Documents
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
Financial & Management Documents
3 years audited (certiļ¬ed by auditors for non corporations) accounts
6 months current account statements of other ļ¬nancial institutions
Disclosure of all borrowings with other ļ¬nancial institutions together with letters of offer
Statement of loans repayment/trade facilities utilisation from other ļ¬nancial institutions
Business & cash ļ¬‚ow projection
Major suppliers and buyers list
Ageing lists of business creditors and debtors
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
4
Financial & Management Documents
Company proļ¬le/business plan/directorā€™s proļ¬le
Latest management accounts
Feasibility report (for project ļ¬nancing and new ventures)
ā€¢
ā€¢
ā€¢
Other Relevant Documents
Security Documents
Copy of relevant sale & purchase agreement
and relevant land title proposed as collateral
Documents showing proof of ownership of
other collateral proposed
Relevant valuation report
Other Documents
Contracts at hand/letter of awards
Documents to prove other sources of income
Information on related business entities
Invoices and commercial documents
Completed contracts and potential contracts
Bank borrowings of the group
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
5
Financial institutions need the
documents to verify/understand/
evaluate the following:
ā€¢ The existence of the company/business,
its directors/business owners and the
power to borrow and legality of borrowing
ā€¢ The business operations risks and
management depth, experience and
expertise of the owners and key
management team
ā€¢ The ļ¬nancial strength and repayment
capability (including the cash ļ¬‚ow)
of the borrower
ā€¢ The business net worth and gearing
of borrower
ā€¢ The ļ¬nancial standing of its directors/
business owners
ā€¢ The feasibility and viability of the business
in the prevailing economic conditions
ā€¢ The industry and market risk of the
business
ā€¢ The operating risks of the business
ā€¢ The strategies/contingency plans of
the borrower to mitigate such risks and
maximise proļ¬tability
ā€¢ The proposed facilities are in line with
the borrowing needs
ā€¢ The amount applied for reļ¬‚ects the
requirements of the business based
on existing or projected turnover
ā€¢ The overall risk associated with the
proposed borrowing
You should make full disclosure of all
ļ¬nancial information about yourself
and ensure that it is accurate at the time
of your application. Declaration of the
correct information will also ensure that
your loan application will be processed
in a timely manner.
You should make
full and
accurate
disclosure
of all ļ¬nancial
information
6
Visit and Interview by Financial Institutions
To understand the business and for the
purpose of clariļ¬cation, ļ¬nancial
institutions may carry out interviews as
well as conduct a site visit to your
business premises. This is to enable the
ļ¬nancial institution to verify and
assess your ļ¬nancial position better. The
questions posed during the interview
session and site visit relates to the nature
of business, management structure,
market positioning i.e. market share,
competitors, market outlook, future plans
and product life cycle.
STAGE 3: ASSESSMENT OF THE LOAN
APPLICATION
After you have submitted all the required
documents, the ļ¬nancial institution will
assess your loan application. You can refer
to the client charter displayed at the
banking hall to ļ¬nd out the duration
needed by the ļ¬nancial institution to
process your application. In assessing your
loan application, the ļ¬nancial institution
would look for certain basic requirements
which are summarised as follows:
ā€¢ The viability of your business
ā€¢ Whether the risks are acceptable based
on the lending guidelines of the ļ¬nancial
institution
ā€¢ Your capacity to repay the loan
ā€¢ Whether your loan is for business
development
ā€¢ Your credit history with the ļ¬nancial
institution
The broad principles that ļ¬nancial
institutions apply to assess your businessā€™s
credit risks can be summarised as the 5 Cs
which comprise of both qualitative and
quantitative assessment. The 5 Cs and their
characteristics are summarised as follows:
7
ā€¢ Character
ā€“ Your knowledge of the business,
experience and past projects
ā€“ Financial standing, past repayment
records, reputation and commitment
to business
ā€“ Your key management and business style
i.e. conservative, aggressive, prudent etc.
ā€“ Your succession plan, age and health
ā€¢ Capital
ā€“ Sources of capital e.g. from the
shareholders of the business
ā€“ Sufficiency of your ļ¬nancial
commitment in the business (in the
form of shareholders' funds, directors'
advances and third party collateral
provided by the owners themselves)
[You should ensure that you put in
adequate capital to support your business
and not rely solely on bank loans. This is
to ensure that your business has the
capacity to absorb any adverse shock to
its performance.]
ā€¢ Capacity
ā€“ Your capacity or ability of the business
to repay the loan as follows:
i. Primarily from the generation of
sufficient cashļ¬‚ow i.e. cash received
less cash disbursed for expenses
incurred is adequate to service the
loan. (Proļ¬ts cannot be relied upon
to service nor repay loans as it is a
derived ļ¬gure at the end of a period)
ii. Other sources of repayment
[The repayment programme will be structured
in a manner that will not impose undue strain
on the business.]
ā€¢ Conditions
ā€“ External inļ¬‚uences that will have both
direct and indirect effect on your business
performance such as technological
environment/developments, globalisation,
foreign currency markets, economies
of major trading partners, legislative and
regulatory framework and social trends
8
ā€¢ Collateral
ā€“ Security offered by you to
compensate/mitigate weaknesses in
the earlier mentioned 4 credit factors
Financial institutions do conduct
credit checks and study the conduct
of the business current accounts,
repayment records of their loans and
trade facilities. Some ļ¬nancial
institutions have already put in place
their loan evaluation matrix in the
form of scores as part of their credit
evaluation processes.
APPROVAL OF THE LOAN
APPLICATION
Once the ļ¬nancial institution approves
your loan, it will issue a letter of offer
which will state the terms and
conditions (T&C) under which the
facility will operate. You should read
and understand all the T&C therein.
Among the common T&C are:
DIAGRAM: LOAN APPLICATION PROCESS
Submission of
application form and
other required
documents
Assessment and
approval of facilities
requested
Customer to comply to
legal requirements
and pre-disbursement
conditions
Issuance of letter
of offer/rejection
to customer
Customer accepts offer Declines offer or
appeal against
facilities
DISBURSEMENT OF
CREDIT FACILITIES
9
Your responsibilities as a borrower
include the following:
ā€¢ Maintain good conduct of your accounts:
ā€“ For overdraft facilities, you should ensure
that you do not exceed the limit
ā€“ Ensure no incidence of returned cheques
due to insufficient funds
ā€“ Ensure all business collections are
credited to your bank account (to instil
accountability/corporate governance
and better cash ļ¬‚ow management)
ā€¢ Ensure that your monthly repayments
are paid promptly:
ā€“ Set aside sufficient funds to repay
monthly instalments and commitments
on time
ā€“ Avoid late payments by making
allowance for timely payment i.e. issue
cheques on time
ā€¢ Terms for repayment and payments in
default
ā€¢ The loan granted is subject to periodical
review and will be revised at the discretion
of the ļ¬nancial institution
ā€¢ Submission of accounts
ā€¢ Requirements of the borrower when there
are changes in the nature of business
YOUR RESPONSIBILITIES AS A
BORROWER
As a borrower, the ļ¬nancial institution
expects you to put in place steps to
manage your business so that your loan
can be repaid on time. Remember that
loans can be subject to periodic (e.g. yearly
or half yearly) reviews and that the
ļ¬nancial institution will request for the
latest ļ¬nancial position or business
performance and other relevant details.
10
ā€¢ Ensure that your business is efficiently
managed:
ā€“ Monitor and manage the cash ļ¬‚ow,
stocks, trade debtors' and creditors'
repayment period etc.
ā€¢ Ensure proper utilisation of the funds:
ā€“ Use the funds solely for business purposes
and not for your personal use
ā€“ Use the funds according to the purpose
as stated in the letter of offer e.g.:
i. Term loan for purchasing properties
or ļ¬xed assets
ii. Overdraft to meet working capital
requirement and not for the purchase
of ļ¬xed assets
ā€“ Funds are used by the intended business
and not channelled for related
companies' use etc.
ā€¢ Submit yearly audited ļ¬nancial statements
ā€¢ Update the ļ¬nancial institution on any
changes in business i.e.:
ā€“ Latest management structure
ā€“ Business direction
ā€“ Future plans
ā€“ Submission of documents required
by the ļ¬nancial institution i.e. progress
report etc.
YOUR RIGHTS AS A BORROWER
As a borrower, you would have the
following rights:
ā€¢ Right to have access to all information
that would affect your borrowing decision
ā€¢ Right to be treated professionally,
courteously and without prejudice
ā€¢ Right to have accurate information on
a regular basis on your loan account
ā€¢ Right to enforce legal action in the
event of a breach of contract
The ļ¬nancial
institution
expects
you to put in place
steps to manage
your business so
that your loan can
be repaid on time
11
CASHFLOW MANAGEMENT
Cash Budget
One of the mistakes that small and medium
enterprise entrepreneurs often make is
the assumption that net proļ¬t equals cash.
This is not true. The best way to ascertain
how much cash a company has and what
transactions make use of cash during a
certain business period is by looking at the
companyā€™s cash budget. This budget
reports events that resulted in cash inļ¬‚ows
and outļ¬‚ows for a ļ¬scal period.
There are ļ¬ve cash management roles
for the small and medium enterprise
entrepreneur which are listed below:
Role 1: Cash Finder
ā€¢ Ensure that you have sufficient funds
to pay all present and future bills
Role 2: Cash Planner
ā€¢ Make sure the companyā€™s cash is used
properly and efficiently
ā€¢ Keep track of cash used
ā€¢ Forecast inļ¬‚ow and outļ¬‚ows
Role 3: Cash Distributor
ā€¢ Control cash needed to pay supplier and
the priority and timing of the payments
ā€¢ Forecast cash disbursement
Role 4: Cash Collector
ā€¢ Make sure your debtors pay their bills
on time
Role 5: Cash Conserver
ā€¢ Make sure your company gets maximum
value for the money it has spent
There are ļ¬ve basic steps in completing
a cash budget:
ā€“ Determine an adequate minimum cash
balance
ā€“ Forecast sales
ā€“ Forecast cash receipts
ā€“ Forecast cash disbursements
ā€“ Determine the end-of-month
cash balance
12
The best way to
ascertain how
much cash a
company has...
is by looking
at the companyā€™s
cash
budget
SPECIAL FUNDS FOR SMALL AND
MEDIUM ENTERPRISES
The Government has also established a
number of special funds which are
available to small and medium enterprises.
The small and medium enterprise fund
was established by the Government in
1985 and was known as the New
Investment Fund (NIF). The purpose of
the NIF was to accelerate the economic
recovery process following the economic
recession in the mid-80s. Since then, the
Government has established many funds
through the various ministries and
agencies. To date, the Government has
established more than 40 funds for small
and medium enterprises to ļ¬nance their
various ļ¬elds of businesses.
Apart from stimulating economic growth,
the establishment of the small and
medium enterprises funds is also to ensure
that viable small and medium enterprises
continue to have access to ļ¬nancing at a
reasonable cost. As such, the loans granted
from the funds will be charged at a lower
rate.
How to Apply for Loans under the Special
Funds?
The special funds are administered by
different Government agencies or their
agents depending on the purpose of
the funds.
Bank Negara Malaysia also administers
a number of funds. Entrepreneurs can
apply for these loans with participating
ļ¬nancial institutions. Funds are channelled
via the participating ļ¬nancial institutions
as these ļ¬nancial institutions have a wide
network of branches, thus facilitating
access by borrowers. The participating
ļ¬nancial institutions will conduct the
credit evaluation process just like any
other loan application and successful loan
applications will be submitted to Bank
Negara Malaysia for endorsement.
For information on the list of funds
administered by Bank Negara Malaysia,
please refer to the Bank Negara Malaysiaā€™s
website at www.bnm.gov.my
13
Q&A
What information would I
have to provide to the
ļ¬nancial institution to
obtain a credit facility?
Most ļ¬nancial institutions would have an application checklist that lists out the
documents required. You should ask the ļ¬nancial institution for their checklist.
Would I be able to get
ļ¬nancing if I am going into a
business for the ļ¬rst time?
Financial institutions are in the business of providing ļ¬nancing and will consider
granting loans to any business which is viable even though it is a new business.
However, ļ¬nancial institutions will look at the track record of the company or the
applicantā€™s personal accounts when reviewing a loan application.
FREQUENTLY ASKED QUESTIONS
Why does a ļ¬nancial institution
need a business plan?
Who can assist me to prepare a
business plan?
In a business plan, the ļ¬nancial institution can obtain information regarding the
business of the borrower such as background of the borrower and the industry,
the ļ¬nancial position of the borrower, the business projection of the borrower,
business strategies and operational requirements of the borrower. You should ask
your ļ¬nancial institution for assistance in preparing the business plan if you have
difficulty in preparing one. Almost all commercial banks have a dedicated Small
and Medium Enterprises (SMEs) Unit which were established to attend to the needs
of the small and medium enterprises which can provide such advisory service.
14
Do I need to provide ļ¬nancial
institutions with a business plan
for small amount of loans such as
a loan of RM10,000?
The need for a business plan depends on the ļ¬nancial institution concerned.
You should consult your ļ¬nancial institution on the matter.
15
Will the chances of small and
medium enterprises obtaining
loans from ļ¬nancial institutions
diminish if there is no collateral?
No. The purpose of asking for collaterals is to ensure that borrowers are committed to
repay the loans taken. The main criteria ļ¬nancial institutions look into in assessing a
loan application is the viability of the business of the applicant.
What if ļ¬nancial institutions
insist on collateral?
To assist viable small and medium enterprises with insufficient collateral, the
Government has established the Credit Guarantee Corporation to provide guarantee
on loans taken from ļ¬nancial institutions. The guarantee will supplement the
collateral requirement which may differ from ļ¬nancial institution to ļ¬nancial
institution. Currently the Credit Guarantee Corporation manages six guarantee
schemes, details of which can be obtained at www.cgc.gov.my.
What are the reasons for a
ļ¬nancial institution to reject
a loan application?
Common grounds for declining credit applications include:
Applicant does not have ability to repay the facilities applied for
Purpose of borrowing not in line with facilities applied for
Unsatisfactory ļ¬nancial results of the applicant
Applicant has other substantial borrowings resulting in high gearing
(i.e. amount of loan is higher than capital)
Unsatisfactory conduct of current account by the applicant
Unsatisfactory repayment records with other lenders
Applicant has cases which are pending legal action
High business risk such as over dependence on single buyer or supplier
Lack of ļ¬nancial commitments from business owners (i.e. not willing to commit
additional working capital)
Weak management of the applicant
Sole proprietor/partners/directors/shareholders/guarantors etc. facing bankruptcy
actions from other parties
It is a requirement by Bank Negara Malaysia that ļ¬nancial institutions should inform
the borrowers formally in writing, clearly identifying the areas in which the borrower
failed to satisfy. This will ensure that the borrowers are aware of the reasons for the
rejection as well as assist the borrower to improve in the areas concerned for future
loan applications.
ā€¢
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ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
16
Can I apply for loans with more
than one ļ¬nancial institution?
Yes. However, you may be charged a processing fee if you do not accept the loan
when it is approved.
17
What can I do if the ļ¬nancial
institution rejects my loan
application?
Every ļ¬nancial institution has its own set of credit guidelines and credit evaluation
criteria. When a ļ¬nancial institution conveys its decision to you and the reason(s) for
the rejection, you should liaise with the institution to see what you can do in order
for them to reconsider your application and thereafter, take necessary action to meet
the ļ¬nancial institutionā€™s requirements. Alternatively, you can apply for a loan from
another ļ¬nancial institution.
Can a ļ¬nancial institution reduce
the amount of credit facility
(e.g. overdraft facility, trade lines)
granted to me earlier?
All ļ¬nancial institutions carry out periodical review of their credit portfolio and
based on their assessment, may decide to reduce the credit exposure to any
borrower. Financial institutions may do this for several reasons including non-
utilisation of the facility (overdraft and trade lines) or bad conduct of the account
(overdraft).
This right is normally provided for in the letter of offer or other loan documents.
However, ļ¬nancial institutions would normally convey their decisions to reduce the
credit facility to the borrower in advance to enable the borrower to make alternative
arrangements. Not withstanding that, a ļ¬nancial institution may consider any
appeal/request from borrower to reinstate the credit facility if the situation merits it.
Where can I lodge a complaint
against my ļ¬nancial institution?
All commercial banks and ļ¬nance companies have been required by Bank Negara
Malaysia to establish a complaints unit within their respective institution. You should
ļ¬rst try to resolve your complaint with your ļ¬nancial institution. However, if you
are still not satisļ¬ed with the reply, you can refer your problem to Bank Negara Malaysia.
For matters relating to Bumiputera business loans, you can also refer your problem to
ERF Sdn. Bhd. (a special-purpose vehicle established by Bank Negara Malaysia to
undertake the role of a one-stop centre on Bumiputera ļ¬nancing issues).
I have difficulty in meeting my
current repayment but I can
afford a lower repayment. What
should I do?
You can approach your ļ¬nancial institution and request to restructure or reschedule
your loan. This will usually be in the form of a lower monthly instalment and extending
the repayment period of the loan. However, you must provide your ļ¬nancial institution
with full facts of your ļ¬nancial position to enable them to assess your position.
18
Where can I get ļ¬nancial
advisory services relating
to my business needs?
Almost all commercial banks have established a dedicated Small and Medium Enterprise
(SME) Unit that provides ļ¬nancial advisory services to small and medium enterprises.
In addition, Bank Negara Malaysia has established a SME Special Unit to assist viable
small and medium enterprises through providing information on the various
sources of ļ¬nancing available, facilitating the loan application process, addressing
difficulties faced by small and medium enterprises in securing loans from
ļ¬nancial institutions and providing advisory services. The unit can be contacted at:
The SME Special Unit
Level 4C
Bank Negara Malaysia
Jalan Datoā€™ Onn
50480 Kuala Lumpur
19
20
What is the function of
ERF Sdn. Bhd.?
ERF Sdn. Bhd. is a one-stop center established by Bank Negara Malaysia to provide
ļ¬nancing and advisory services to Bumiputera small and medium enterprises.
What are the roles of the
participating ļ¬nancial
institutions with respect to
the special funds?
The roles of the participating ļ¬nancial institutions are to evaluate the loan applications
and determine the eligibility as well as the viability of the projects to be ļ¬nanced by the
applicants. Small and medium enterprises should submit their loan applications for the
special funds through the participating ļ¬nancial institutions.
Although the loans are fully funded by the Government/Bank Negara Malaysia, the
decision to approve or reject a loan application is at the discretion of the participating
ļ¬nancial institution concerned since the credit risks are borne by the participating
ļ¬nancial institution. In addition, the participating ļ¬nancial institutions also administer
the repayments from the borrowers.
How can I get access to special
funds provided by the Government/
Bank Negara Malaysia?
The special funds provided by the Government/Bank Negara Malaysia are channelled
to the public via ļ¬nancial institutions, collectively known as participating ļ¬nancial
institutions or the respective agencies appointed by the Government. The criteria and
objectives of the funds including the lending rates are set by the Government/Bank
Negara Malaysia who will monitor the utilization of the funds.
Since the funds are provided by
the Government/Bank Negara
Malaysia, are the customers
required to repay the loans?
Customers are contractually bound to repay their loans. This is especially important to
enable the Government/Bank Negara Malaysia to continue to assist deserving customers
as the size of funds will be depleted if borrowers fail to repay their loans. A borrower will
need to sign a loan agreement which will spell out the terms and conditions including
actions which the participating ļ¬nancial institution may take in the event of default.
What if the applicant does not
meet the collateral requirement
imposed by the participating
ļ¬nancial institutions?
The requirement for collateral is based on the credit assessment and the applicantā€™s
risk proļ¬le. The main criterion is project viability. Other factors, such as applicantā€™s
character and integrity, capacity to repay, capital commitment and condition of the
business, will also be considered. The participating ļ¬nancial institution may also reject
the application if it does not contain sufficient information for a credit assessment to
be made. To assist the small and medium enterprises, the Credit Guarantee Corporation
also provides several credit guarantee schemes for the beneļ¬t of applicants with little
or no collateral.
Are there speciļ¬c forms to
be completed when
applying for special funds?
No. There are no standard forms for these funds. Applicants should use the
application forms issued by the respective participating ļ¬nancial institutions.
21
Can I get a new loan if my
existing loan has been
classiļ¬ed as non-performing?
An adverse credit record would affect the credit evaluation of your loan application.
You should discuss the matter with the ļ¬nancial institution concerned and work
out a repayment scheme with the ļ¬nancial institution. Once your account has been
regularized, your credit record will reļ¬‚ect an improved position.
Why do ļ¬nancial institutions
require three years ļ¬nancial
statements?
Financial institutions usually request three years ļ¬nancial statements to enable them
to make comparisons in determining the trend of the business growth to assess the
borrowerā€™s repayment capability.
22
GLOSSARY
Collateral
Legal property, ļ¬xed deposits or other tangible securities charged to the ļ¬nancial institution
for loan granted.
Participating Financial Institution
Financial institutions appointed by Bank Negara Malaysia as intermediary for special funds.
Start-up Capital
Capital needed to start or bring the business into existence.
23
APPENDIX
SAMPLE BUSINESS PLAN
Introduction
Business Description
A brief description of your business; product type, industry and target market
and competitive position as compared to your rivals
Current Position of Company
Date of incorporation and at what stage the company is at now
For new businesses:
ā€“ How advanced is the business; has key staff been hired, production commenced,
sales made etc.?
For existing business:
ā€“ State the sales and proļ¬ts of the company for the last three years
Financing Request
State the type, amount, purpose, expected loan release date and expected loan
repayment period
New businesses should identify the sources of start-up capital of the company i.e.
from shares/paid-up capital, advances from directors, family, third parties, external
borrowings etc.
ā€¢
ā€¢
24
ā€¢
ā€¢
25
Examples:
Working Capital Financing
Types and limits
Overdraft, trade facilities (trust receipt, bankerā€™s acceptance)
Purpose
To ļ¬nance shortfall/gap in working capital (WC) requirement
Computation of RM Value of WC Requirement
Example:
If the forecasted sales turnover is RM5 million, then the Working Capital Requirement will be 90/365 x RM5.0 million
= RM1.23 million
Debtors credit terms
Stock turnover
Less
Creditors credit terms
Asset Conversion Cycle
Days
90
60
150
60
90
( )
26
Capital Expenditure Financing
Types and limits
Term loan, leasing, hire purchase, margin of ļ¬nancing required, source
of borrower's own contribution
Purpose
To ļ¬nance ļ¬xed assets acquisitions e.g. purchase of properties, machinery
To ļ¬nance cost of construction for factory/shophouse
Details
Type, brand/make and cost of ļ¬xed assets to be acquired and its economic
life span
Construction cost supported by relevant supporting documents
Repayment terms
Method
Amount (based on cashļ¬‚ow projections/income)
Period/tenure
Expected date for the ļ¬rst repayment to commence
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
27
Business Objectives and Vision
You should highlight your vision of what you would like
the business to evolve into and achieve in the future
Description of Product and Services
Provide a description on the type of product(s)
manufactured/service(s) provided
State which part of the supply chain i.e. as a service
provider, manufacturer (Original Equipment
Manufacturer (OEM) or a supporting industry),
marketing/sales agent, wholesaler, supply contractor,
construction etc
Volume of sales or production per annum
Nature of business cycle; regular or cyclical
Nature of products
Industry and Competitor Analysis
Provide a brief overview of the industry's structure and
characteristics; the degree of competition and entry
barriers
List out the company's key competitors, their market
share, strengths/weaknesses compared to the company's
own position
Identify the threats, risks and opportunities present
Business Strategy
The development of a right strategy is crucial for the eventual
success of the business
The strategy should be based on your company's strengths and
critical success factors in respect of competition and industry
Effective strategies should focus on the uniqueness or
distinctiveness of your product or service
Your company's strategy should be dynamic
(i.e. adapted to address a changing operating environment in
the long run)
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
28
Generic Strategies
Low cost producer
Differentiation; product offering is unique
Focus; serving a niche market, product line segment or
geographic market
Operational Requirements
Personnel
List down type and number of staff required for key management posts,
production, marketing and sales
Source and availability of labour; skilled, unskilled, technical
Training and incentives to retain these personnel
Production/Manufacturing Processes
Extent of automation of production processes; technology required and
technical agreements/support secured
Types/make of key machinery used
Production capacity/shift
Main raw materials/components
Customer Service and After Sales Support
Provide a brief outline on the company's programme for after sales
service and support to build customer loyalty, increase repeat buys and
the promotion of other products/services
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
29
Business Cycle, Buyers, Suppliers & Terms of Trade
Key buyers, sales volume, frequency and
collection terms
Key suppliers, purchase volume, frequency and
payment terms
Details of concessions/contracts with suppliers
and buyers
Business cycle (e.g. list of the key milestones,
period taken and terms)
Sales and Marketing Strategies
Provide a brief outline of the company's
marketing strategies for getting customers to
buy your products and services in respect of its
marketing mix i.e. product, pricing, channels
(sales) and promotions
Financial Forecast
3 forecasts are required:
ā€“ Proļ¬t and Loss
ā€“ Cash Flow
ā€“ Balance Sheet
These are to be projected on a monthly
basis for the next 12 months and on an
annual basis for the next 2 years
Assumptions Used
Provide the key assumptions used as follows:
ā€“ % costs of key expenses, raw materials,
labour, commissions
ā€“ % of credit and cash sales
ā€“ Credit period given and received
ā€“ Inventory period
ā€“ % growth per annum
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
ā€¢
30
Date
Sales
Cost
Less: Cost of Sales
Gross Proļ¬t
Gross Proļ¬t Margin (%)
Less: Total Operating Costs
Marketing & Sales Expenses
Admin & Overhead Expenses
Operating Proļ¬t
Operating Proļ¬t Margin (%)
Less: Non-Operating Costs
Bank Interests
Pretax Proļ¬t
Pretax Proļ¬t Margin (%)
Less: Income Tax
Net Proļ¬t after Tax
Net Proļ¬t Margin (%)
Jan Feb March
Total
Year 1
Total
Year 2
Total
Year 3
Proļ¬t & Loss Statement
Format of the proļ¬t and loss, cash ļ¬‚ow and balance sheet projections are as follows:
31
Date
Opening Cash
Revenue Sources
Cash Sales
Credit Sales
Overdraft
Term Loan
Equity Capital
Cash Expenses
Cost of Sales
Salaries & Related Expenses
Non-Salary Expenses
Interest
Repayment of Loan
Dividends
Purchase of Assets
Income Tax
Net Change in Cash
End Cash Portion
Jan Feb March
Total
Year 1
Total
Year 2
Total
Year 3
Cash Flow Projection
32
Date
Current Assets
Cash in Hand
Trade Debtors
Other Debtors, Deposits & Prepayments
Amount due by Co-subsidiaries
Stocks
Current Liabilities
Short-term Borrowings
Trade Creditors
Other Creditors and Accruals
Amount due to Co-subsidiary
Amount due to Holding Company
Amount due to Directors
Net Current (Liabilities)/Assets
Fixed Assets
Term Loan
Financed By:
Share Capital
Retained Earnings
Jan Feb March
Total
Year 1
Total
Year 2
Total
Year 3
Balance Sheet Projection
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Sme loans

  • 1. A consumer education programme by: Small and Medium Enterprises YOUR LOANS Small and Medium Enterprises ā€“ Your Loan Application and Financing Needs Small and Medium Enterprises
  • 2. contents Disclaimer This document is intended for your general information only. It does not contain exhaustive advice or information relating to the subject matter nor should it be used as a substitute for legal advice. Date: 1 December 2003 1 Introduction 2 Loan application process Stage 1: Preparing the business plan 3 Stage 2: The application process 7 Stage 3: Assessment of the loan application 9 Approval of the loan application Diagram: Loan application process 10 Your responsibilities as a borrower 11 Your rights as a borrower 12 Cashļ¬‚ow management 13 Special funds for small and medium enterprises 14 Frequently asked questions 23 Glossary 24 Appendix
  • 3. Introduction Financial institutions are the primary providers of funds for small and medium enterprises in Malaysia. This booklet aims to assist small and medium enterprises with their loan application process by providing them with information on some of the common requirements of ļ¬nancial institutions in granting loans. Financial institutions are the primary providers of funds for small and medium enterprises in Malaysia
  • 4. What is a Business Plan? It is a written plan outlining your vision and how the business is to be managed to achieve its objectives. A well-written and structured business plan should cover and provide information on the business that the ļ¬nancial institution wants to know. The business plan should be clear, simple and concise. What are the Key Areas of the Business Plan? The key areas of a business plan are: ā€¢ Business model, product/services, vision and goals ā€¢ Current position of company, in relation to ļ¬nancial, market and competitor (if available) ā€¢ Critical success factors for the business ā€¢ Financing requirements ā€¢ Speciļ¬c purpose(s) of the loan and in what way the loan can help the business LOAN APPLICATION PROCESS Generally there are three broad stages in the loan application process. These are the preparation of a business plan, the submission of the loan application and the assessment of the loan application. STAGE 1: PREPARING THE BUSINESS PLAN The ļ¬nancial institution will require information about your company before it can decide whether to grant a loan to it. To facilitate the loan processing procedure by the ļ¬nancial institution, it is important that you provide the ļ¬nancial institution with full and complete information on your company. This is to ensure a fast and smooth processing of your loan application. For a small and medium enterprise, this would involve the preparation of a business plan. A good business plan should have... 2
  • 5. STAGE 2: THE APPLICATION PROCESS To expedite the application process, you should submit a duly completed loan application form together with the business plan and all relevant documents as required by the ļ¬nancial institutions. Each ļ¬nancial institution would have different loan application forms and loan application checklists. However, most ļ¬nancial institutions require more or less the same list of documents for veriļ¬cation and evaluation. The following table lists the documents required (depending on the type of company established) for the loan application. A good business plan should incorporate the following basic information: ā€¢ Introduction to the business ā€¢ Organization chart and structure of the organization ā€¢ Business objectives and vision ā€¢ Description of product and services ā€¢ Industry and competitor analysis ā€¢ Business strategies ā€¢ Operational requirements ā€¢ Sales and marketing strategies ā€¢ Financial forecast A sample of a business plan is given in the Appendix. 3
  • 6. Documents for Corporation Memorandum & articles of association Certiļ¬cate of incorporation (Form 9) Return of allotment of shares (Form 24) Return giving particulars in register of directors, etc. (Form 49) Photocopies of directorsā€™/guarantorsā€™ IC Form J of directors/guarantors Documents for Partnership and Sole Proprietorship Business registration Business licence Income tax returns of the business Form J of partners/proprietor Photocopy of IC of partners/proprietor Statutory Documents ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ Financial & Management Documents 3 years audited (certiļ¬ed by auditors for non corporations) accounts 6 months current account statements of other ļ¬nancial institutions Disclosure of all borrowings with other ļ¬nancial institutions together with letters of offer Statement of loans repayment/trade facilities utilisation from other ļ¬nancial institutions Business & cash ļ¬‚ow projection Major suppliers and buyers list Ageing lists of business creditors and debtors ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ 4
  • 7. Financial & Management Documents Company proļ¬le/business plan/directorā€™s proļ¬le Latest management accounts Feasibility report (for project ļ¬nancing and new ventures) ā€¢ ā€¢ ā€¢ Other Relevant Documents Security Documents Copy of relevant sale & purchase agreement and relevant land title proposed as collateral Documents showing proof of ownership of other collateral proposed Relevant valuation report Other Documents Contracts at hand/letter of awards Documents to prove other sources of income Information on related business entities Invoices and commercial documents Completed contracts and potential contracts Bank borrowings of the group ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ 5
  • 8. Financial institutions need the documents to verify/understand/ evaluate the following: ā€¢ The existence of the company/business, its directors/business owners and the power to borrow and legality of borrowing ā€¢ The business operations risks and management depth, experience and expertise of the owners and key management team ā€¢ The ļ¬nancial strength and repayment capability (including the cash ļ¬‚ow) of the borrower ā€¢ The business net worth and gearing of borrower ā€¢ The ļ¬nancial standing of its directors/ business owners ā€¢ The feasibility and viability of the business in the prevailing economic conditions ā€¢ The industry and market risk of the business ā€¢ The operating risks of the business ā€¢ The strategies/contingency plans of the borrower to mitigate such risks and maximise proļ¬tability ā€¢ The proposed facilities are in line with the borrowing needs ā€¢ The amount applied for reļ¬‚ects the requirements of the business based on existing or projected turnover ā€¢ The overall risk associated with the proposed borrowing You should make full disclosure of all ļ¬nancial information about yourself and ensure that it is accurate at the time of your application. Declaration of the correct information will also ensure that your loan application will be processed in a timely manner. You should make full and accurate disclosure of all ļ¬nancial information 6
  • 9. Visit and Interview by Financial Institutions To understand the business and for the purpose of clariļ¬cation, ļ¬nancial institutions may carry out interviews as well as conduct a site visit to your business premises. This is to enable the ļ¬nancial institution to verify and assess your ļ¬nancial position better. The questions posed during the interview session and site visit relates to the nature of business, management structure, market positioning i.e. market share, competitors, market outlook, future plans and product life cycle. STAGE 3: ASSESSMENT OF THE LOAN APPLICATION After you have submitted all the required documents, the ļ¬nancial institution will assess your loan application. You can refer to the client charter displayed at the banking hall to ļ¬nd out the duration needed by the ļ¬nancial institution to process your application. In assessing your loan application, the ļ¬nancial institution would look for certain basic requirements which are summarised as follows: ā€¢ The viability of your business ā€¢ Whether the risks are acceptable based on the lending guidelines of the ļ¬nancial institution ā€¢ Your capacity to repay the loan ā€¢ Whether your loan is for business development ā€¢ Your credit history with the ļ¬nancial institution The broad principles that ļ¬nancial institutions apply to assess your businessā€™s credit risks can be summarised as the 5 Cs which comprise of both qualitative and quantitative assessment. The 5 Cs and their characteristics are summarised as follows: 7
  • 10. ā€¢ Character ā€“ Your knowledge of the business, experience and past projects ā€“ Financial standing, past repayment records, reputation and commitment to business ā€“ Your key management and business style i.e. conservative, aggressive, prudent etc. ā€“ Your succession plan, age and health ā€¢ Capital ā€“ Sources of capital e.g. from the shareholders of the business ā€“ Sufficiency of your ļ¬nancial commitment in the business (in the form of shareholders' funds, directors' advances and third party collateral provided by the owners themselves) [You should ensure that you put in adequate capital to support your business and not rely solely on bank loans. This is to ensure that your business has the capacity to absorb any adverse shock to its performance.] ā€¢ Capacity ā€“ Your capacity or ability of the business to repay the loan as follows: i. Primarily from the generation of sufficient cashļ¬‚ow i.e. cash received less cash disbursed for expenses incurred is adequate to service the loan. (Proļ¬ts cannot be relied upon to service nor repay loans as it is a derived ļ¬gure at the end of a period) ii. Other sources of repayment [The repayment programme will be structured in a manner that will not impose undue strain on the business.] ā€¢ Conditions ā€“ External inļ¬‚uences that will have both direct and indirect effect on your business performance such as technological environment/developments, globalisation, foreign currency markets, economies of major trading partners, legislative and regulatory framework and social trends 8
  • 11. ā€¢ Collateral ā€“ Security offered by you to compensate/mitigate weaknesses in the earlier mentioned 4 credit factors Financial institutions do conduct credit checks and study the conduct of the business current accounts, repayment records of their loans and trade facilities. Some ļ¬nancial institutions have already put in place their loan evaluation matrix in the form of scores as part of their credit evaluation processes. APPROVAL OF THE LOAN APPLICATION Once the ļ¬nancial institution approves your loan, it will issue a letter of offer which will state the terms and conditions (T&C) under which the facility will operate. You should read and understand all the T&C therein. Among the common T&C are: DIAGRAM: LOAN APPLICATION PROCESS Submission of application form and other required documents Assessment and approval of facilities requested Customer to comply to legal requirements and pre-disbursement conditions Issuance of letter of offer/rejection to customer Customer accepts offer Declines offer or appeal against facilities DISBURSEMENT OF CREDIT FACILITIES 9
  • 12. Your responsibilities as a borrower include the following: ā€¢ Maintain good conduct of your accounts: ā€“ For overdraft facilities, you should ensure that you do not exceed the limit ā€“ Ensure no incidence of returned cheques due to insufficient funds ā€“ Ensure all business collections are credited to your bank account (to instil accountability/corporate governance and better cash ļ¬‚ow management) ā€¢ Ensure that your monthly repayments are paid promptly: ā€“ Set aside sufficient funds to repay monthly instalments and commitments on time ā€“ Avoid late payments by making allowance for timely payment i.e. issue cheques on time ā€¢ Terms for repayment and payments in default ā€¢ The loan granted is subject to periodical review and will be revised at the discretion of the ļ¬nancial institution ā€¢ Submission of accounts ā€¢ Requirements of the borrower when there are changes in the nature of business YOUR RESPONSIBILITIES AS A BORROWER As a borrower, the ļ¬nancial institution expects you to put in place steps to manage your business so that your loan can be repaid on time. Remember that loans can be subject to periodic (e.g. yearly or half yearly) reviews and that the ļ¬nancial institution will request for the latest ļ¬nancial position or business performance and other relevant details. 10
  • 13. ā€¢ Ensure that your business is efficiently managed: ā€“ Monitor and manage the cash ļ¬‚ow, stocks, trade debtors' and creditors' repayment period etc. ā€¢ Ensure proper utilisation of the funds: ā€“ Use the funds solely for business purposes and not for your personal use ā€“ Use the funds according to the purpose as stated in the letter of offer e.g.: i. Term loan for purchasing properties or ļ¬xed assets ii. Overdraft to meet working capital requirement and not for the purchase of ļ¬xed assets ā€“ Funds are used by the intended business and not channelled for related companies' use etc. ā€¢ Submit yearly audited ļ¬nancial statements ā€¢ Update the ļ¬nancial institution on any changes in business i.e.: ā€“ Latest management structure ā€“ Business direction ā€“ Future plans ā€“ Submission of documents required by the ļ¬nancial institution i.e. progress report etc. YOUR RIGHTS AS A BORROWER As a borrower, you would have the following rights: ā€¢ Right to have access to all information that would affect your borrowing decision ā€¢ Right to be treated professionally, courteously and without prejudice ā€¢ Right to have accurate information on a regular basis on your loan account ā€¢ Right to enforce legal action in the event of a breach of contract The ļ¬nancial institution expects you to put in place steps to manage your business so that your loan can be repaid on time 11
  • 14. CASHFLOW MANAGEMENT Cash Budget One of the mistakes that small and medium enterprise entrepreneurs often make is the assumption that net proļ¬t equals cash. This is not true. The best way to ascertain how much cash a company has and what transactions make use of cash during a certain business period is by looking at the companyā€™s cash budget. This budget reports events that resulted in cash inļ¬‚ows and outļ¬‚ows for a ļ¬scal period. There are ļ¬ve cash management roles for the small and medium enterprise entrepreneur which are listed below: Role 1: Cash Finder ā€¢ Ensure that you have sufficient funds to pay all present and future bills Role 2: Cash Planner ā€¢ Make sure the companyā€™s cash is used properly and efficiently ā€¢ Keep track of cash used ā€¢ Forecast inļ¬‚ow and outļ¬‚ows Role 3: Cash Distributor ā€¢ Control cash needed to pay supplier and the priority and timing of the payments ā€¢ Forecast cash disbursement Role 4: Cash Collector ā€¢ Make sure your debtors pay their bills on time Role 5: Cash Conserver ā€¢ Make sure your company gets maximum value for the money it has spent There are ļ¬ve basic steps in completing a cash budget: ā€“ Determine an adequate minimum cash balance ā€“ Forecast sales ā€“ Forecast cash receipts ā€“ Forecast cash disbursements ā€“ Determine the end-of-month cash balance 12 The best way to ascertain how much cash a company has... is by looking at the companyā€™s cash budget
  • 15. SPECIAL FUNDS FOR SMALL AND MEDIUM ENTERPRISES The Government has also established a number of special funds which are available to small and medium enterprises. The small and medium enterprise fund was established by the Government in 1985 and was known as the New Investment Fund (NIF). The purpose of the NIF was to accelerate the economic recovery process following the economic recession in the mid-80s. Since then, the Government has established many funds through the various ministries and agencies. To date, the Government has established more than 40 funds for small and medium enterprises to ļ¬nance their various ļ¬elds of businesses. Apart from stimulating economic growth, the establishment of the small and medium enterprises funds is also to ensure that viable small and medium enterprises continue to have access to ļ¬nancing at a reasonable cost. As such, the loans granted from the funds will be charged at a lower rate. How to Apply for Loans under the Special Funds? The special funds are administered by different Government agencies or their agents depending on the purpose of the funds. Bank Negara Malaysia also administers a number of funds. Entrepreneurs can apply for these loans with participating ļ¬nancial institutions. Funds are channelled via the participating ļ¬nancial institutions as these ļ¬nancial institutions have a wide network of branches, thus facilitating access by borrowers. The participating ļ¬nancial institutions will conduct the credit evaluation process just like any other loan application and successful loan applications will be submitted to Bank Negara Malaysia for endorsement. For information on the list of funds administered by Bank Negara Malaysia, please refer to the Bank Negara Malaysiaā€™s website at www.bnm.gov.my 13
  • 16. Q&A What information would I have to provide to the ļ¬nancial institution to obtain a credit facility? Most ļ¬nancial institutions would have an application checklist that lists out the documents required. You should ask the ļ¬nancial institution for their checklist. Would I be able to get ļ¬nancing if I am going into a business for the ļ¬rst time? Financial institutions are in the business of providing ļ¬nancing and will consider granting loans to any business which is viable even though it is a new business. However, ļ¬nancial institutions will look at the track record of the company or the applicantā€™s personal accounts when reviewing a loan application. FREQUENTLY ASKED QUESTIONS Why does a ļ¬nancial institution need a business plan? Who can assist me to prepare a business plan? In a business plan, the ļ¬nancial institution can obtain information regarding the business of the borrower such as background of the borrower and the industry, the ļ¬nancial position of the borrower, the business projection of the borrower, business strategies and operational requirements of the borrower. You should ask your ļ¬nancial institution for assistance in preparing the business plan if you have difficulty in preparing one. Almost all commercial banks have a dedicated Small and Medium Enterprises (SMEs) Unit which were established to attend to the needs of the small and medium enterprises which can provide such advisory service. 14
  • 17. Do I need to provide ļ¬nancial institutions with a business plan for small amount of loans such as a loan of RM10,000? The need for a business plan depends on the ļ¬nancial institution concerned. You should consult your ļ¬nancial institution on the matter. 15 Will the chances of small and medium enterprises obtaining loans from ļ¬nancial institutions diminish if there is no collateral? No. The purpose of asking for collaterals is to ensure that borrowers are committed to repay the loans taken. The main criteria ļ¬nancial institutions look into in assessing a loan application is the viability of the business of the applicant. What if ļ¬nancial institutions insist on collateral? To assist viable small and medium enterprises with insufficient collateral, the Government has established the Credit Guarantee Corporation to provide guarantee on loans taken from ļ¬nancial institutions. The guarantee will supplement the collateral requirement which may differ from ļ¬nancial institution to ļ¬nancial institution. Currently the Credit Guarantee Corporation manages six guarantee schemes, details of which can be obtained at www.cgc.gov.my.
  • 18. What are the reasons for a ļ¬nancial institution to reject a loan application? Common grounds for declining credit applications include: Applicant does not have ability to repay the facilities applied for Purpose of borrowing not in line with facilities applied for Unsatisfactory ļ¬nancial results of the applicant Applicant has other substantial borrowings resulting in high gearing (i.e. amount of loan is higher than capital) Unsatisfactory conduct of current account by the applicant Unsatisfactory repayment records with other lenders Applicant has cases which are pending legal action High business risk such as over dependence on single buyer or supplier Lack of ļ¬nancial commitments from business owners (i.e. not willing to commit additional working capital) Weak management of the applicant Sole proprietor/partners/directors/shareholders/guarantors etc. facing bankruptcy actions from other parties It is a requirement by Bank Negara Malaysia that ļ¬nancial institutions should inform the borrowers formally in writing, clearly identifying the areas in which the borrower failed to satisfy. This will ensure that the borrowers are aware of the reasons for the rejection as well as assist the borrower to improve in the areas concerned for future loan applications. ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ 16
  • 19. Can I apply for loans with more than one ļ¬nancial institution? Yes. However, you may be charged a processing fee if you do not accept the loan when it is approved. 17 What can I do if the ļ¬nancial institution rejects my loan application? Every ļ¬nancial institution has its own set of credit guidelines and credit evaluation criteria. When a ļ¬nancial institution conveys its decision to you and the reason(s) for the rejection, you should liaise with the institution to see what you can do in order for them to reconsider your application and thereafter, take necessary action to meet the ļ¬nancial institutionā€™s requirements. Alternatively, you can apply for a loan from another ļ¬nancial institution. Can a ļ¬nancial institution reduce the amount of credit facility (e.g. overdraft facility, trade lines) granted to me earlier? All ļ¬nancial institutions carry out periodical review of their credit portfolio and based on their assessment, may decide to reduce the credit exposure to any borrower. Financial institutions may do this for several reasons including non- utilisation of the facility (overdraft and trade lines) or bad conduct of the account (overdraft). This right is normally provided for in the letter of offer or other loan documents. However, ļ¬nancial institutions would normally convey their decisions to reduce the credit facility to the borrower in advance to enable the borrower to make alternative arrangements. Not withstanding that, a ļ¬nancial institution may consider any appeal/request from borrower to reinstate the credit facility if the situation merits it.
  • 20. Where can I lodge a complaint against my ļ¬nancial institution? All commercial banks and ļ¬nance companies have been required by Bank Negara Malaysia to establish a complaints unit within their respective institution. You should ļ¬rst try to resolve your complaint with your ļ¬nancial institution. However, if you are still not satisļ¬ed with the reply, you can refer your problem to Bank Negara Malaysia. For matters relating to Bumiputera business loans, you can also refer your problem to ERF Sdn. Bhd. (a special-purpose vehicle established by Bank Negara Malaysia to undertake the role of a one-stop centre on Bumiputera ļ¬nancing issues). I have difficulty in meeting my current repayment but I can afford a lower repayment. What should I do? You can approach your ļ¬nancial institution and request to restructure or reschedule your loan. This will usually be in the form of a lower monthly instalment and extending the repayment period of the loan. However, you must provide your ļ¬nancial institution with full facts of your ļ¬nancial position to enable them to assess your position. 18
  • 21. Where can I get ļ¬nancial advisory services relating to my business needs? Almost all commercial banks have established a dedicated Small and Medium Enterprise (SME) Unit that provides ļ¬nancial advisory services to small and medium enterprises. In addition, Bank Negara Malaysia has established a SME Special Unit to assist viable small and medium enterprises through providing information on the various sources of ļ¬nancing available, facilitating the loan application process, addressing difficulties faced by small and medium enterprises in securing loans from ļ¬nancial institutions and providing advisory services. The unit can be contacted at: The SME Special Unit Level 4C Bank Negara Malaysia Jalan Datoā€™ Onn 50480 Kuala Lumpur 19
  • 22. 20 What is the function of ERF Sdn. Bhd.? ERF Sdn. Bhd. is a one-stop center established by Bank Negara Malaysia to provide ļ¬nancing and advisory services to Bumiputera small and medium enterprises. What are the roles of the participating ļ¬nancial institutions with respect to the special funds? The roles of the participating ļ¬nancial institutions are to evaluate the loan applications and determine the eligibility as well as the viability of the projects to be ļ¬nanced by the applicants. Small and medium enterprises should submit their loan applications for the special funds through the participating ļ¬nancial institutions. Although the loans are fully funded by the Government/Bank Negara Malaysia, the decision to approve or reject a loan application is at the discretion of the participating ļ¬nancial institution concerned since the credit risks are borne by the participating ļ¬nancial institution. In addition, the participating ļ¬nancial institutions also administer the repayments from the borrowers. How can I get access to special funds provided by the Government/ Bank Negara Malaysia? The special funds provided by the Government/Bank Negara Malaysia are channelled to the public via ļ¬nancial institutions, collectively known as participating ļ¬nancial institutions or the respective agencies appointed by the Government. The criteria and objectives of the funds including the lending rates are set by the Government/Bank Negara Malaysia who will monitor the utilization of the funds.
  • 23. Since the funds are provided by the Government/Bank Negara Malaysia, are the customers required to repay the loans? Customers are contractually bound to repay their loans. This is especially important to enable the Government/Bank Negara Malaysia to continue to assist deserving customers as the size of funds will be depleted if borrowers fail to repay their loans. A borrower will need to sign a loan agreement which will spell out the terms and conditions including actions which the participating ļ¬nancial institution may take in the event of default. What if the applicant does not meet the collateral requirement imposed by the participating ļ¬nancial institutions? The requirement for collateral is based on the credit assessment and the applicantā€™s risk proļ¬le. The main criterion is project viability. Other factors, such as applicantā€™s character and integrity, capacity to repay, capital commitment and condition of the business, will also be considered. The participating ļ¬nancial institution may also reject the application if it does not contain sufficient information for a credit assessment to be made. To assist the small and medium enterprises, the Credit Guarantee Corporation also provides several credit guarantee schemes for the beneļ¬t of applicants with little or no collateral. Are there speciļ¬c forms to be completed when applying for special funds? No. There are no standard forms for these funds. Applicants should use the application forms issued by the respective participating ļ¬nancial institutions. 21
  • 24. Can I get a new loan if my existing loan has been classiļ¬ed as non-performing? An adverse credit record would affect the credit evaluation of your loan application. You should discuss the matter with the ļ¬nancial institution concerned and work out a repayment scheme with the ļ¬nancial institution. Once your account has been regularized, your credit record will reļ¬‚ect an improved position. Why do ļ¬nancial institutions require three years ļ¬nancial statements? Financial institutions usually request three years ļ¬nancial statements to enable them to make comparisons in determining the trend of the business growth to assess the borrowerā€™s repayment capability. 22
  • 25. GLOSSARY Collateral Legal property, ļ¬xed deposits or other tangible securities charged to the ļ¬nancial institution for loan granted. Participating Financial Institution Financial institutions appointed by Bank Negara Malaysia as intermediary for special funds. Start-up Capital Capital needed to start or bring the business into existence. 23
  • 26. APPENDIX SAMPLE BUSINESS PLAN Introduction Business Description A brief description of your business; product type, industry and target market and competitive position as compared to your rivals Current Position of Company Date of incorporation and at what stage the company is at now For new businesses: ā€“ How advanced is the business; has key staff been hired, production commenced, sales made etc.? For existing business: ā€“ State the sales and proļ¬ts of the company for the last three years Financing Request State the type, amount, purpose, expected loan release date and expected loan repayment period New businesses should identify the sources of start-up capital of the company i.e. from shares/paid-up capital, advances from directors, family, third parties, external borrowings etc. ā€¢ ā€¢ 24 ā€¢ ā€¢
  • 27. 25 Examples: Working Capital Financing Types and limits Overdraft, trade facilities (trust receipt, bankerā€™s acceptance) Purpose To ļ¬nance shortfall/gap in working capital (WC) requirement Computation of RM Value of WC Requirement Example: If the forecasted sales turnover is RM5 million, then the Working Capital Requirement will be 90/365 x RM5.0 million = RM1.23 million Debtors credit terms Stock turnover Less Creditors credit terms Asset Conversion Cycle Days 90 60 150 60 90 ( )
  • 28. 26 Capital Expenditure Financing Types and limits Term loan, leasing, hire purchase, margin of ļ¬nancing required, source of borrower's own contribution Purpose To ļ¬nance ļ¬xed assets acquisitions e.g. purchase of properties, machinery To ļ¬nance cost of construction for factory/shophouse Details Type, brand/make and cost of ļ¬xed assets to be acquired and its economic life span Construction cost supported by relevant supporting documents Repayment terms Method Amount (based on cashļ¬‚ow projections/income) Period/tenure Expected date for the ļ¬rst repayment to commence ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢
  • 29. 27 Business Objectives and Vision You should highlight your vision of what you would like the business to evolve into and achieve in the future Description of Product and Services Provide a description on the type of product(s) manufactured/service(s) provided State which part of the supply chain i.e. as a service provider, manufacturer (Original Equipment Manufacturer (OEM) or a supporting industry), marketing/sales agent, wholesaler, supply contractor, construction etc Volume of sales or production per annum Nature of business cycle; regular or cyclical Nature of products Industry and Competitor Analysis Provide a brief overview of the industry's structure and characteristics; the degree of competition and entry barriers List out the company's key competitors, their market share, strengths/weaknesses compared to the company's own position Identify the threats, risks and opportunities present Business Strategy The development of a right strategy is crucial for the eventual success of the business The strategy should be based on your company's strengths and critical success factors in respect of competition and industry Effective strategies should focus on the uniqueness or distinctiveness of your product or service Your company's strategy should be dynamic (i.e. adapted to address a changing operating environment in the long run) ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢
  • 30. 28 Generic Strategies Low cost producer Differentiation; product offering is unique Focus; serving a niche market, product line segment or geographic market Operational Requirements Personnel List down type and number of staff required for key management posts, production, marketing and sales Source and availability of labour; skilled, unskilled, technical Training and incentives to retain these personnel Production/Manufacturing Processes Extent of automation of production processes; technology required and technical agreements/support secured Types/make of key machinery used Production capacity/shift Main raw materials/components Customer Service and After Sales Support Provide a brief outline on the company's programme for after sales service and support to build customer loyalty, increase repeat buys and the promotion of other products/services ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢
  • 31. 29 Business Cycle, Buyers, Suppliers & Terms of Trade Key buyers, sales volume, frequency and collection terms Key suppliers, purchase volume, frequency and payment terms Details of concessions/contracts with suppliers and buyers Business cycle (e.g. list of the key milestones, period taken and terms) Sales and Marketing Strategies Provide a brief outline of the company's marketing strategies for getting customers to buy your products and services in respect of its marketing mix i.e. product, pricing, channels (sales) and promotions Financial Forecast 3 forecasts are required: ā€“ Proļ¬t and Loss ā€“ Cash Flow ā€“ Balance Sheet These are to be projected on a monthly basis for the next 12 months and on an annual basis for the next 2 years Assumptions Used Provide the key assumptions used as follows: ā€“ % costs of key expenses, raw materials, labour, commissions ā€“ % of credit and cash sales ā€“ Credit period given and received ā€“ Inventory period ā€“ % growth per annum ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢ ā€¢
  • 32. 30 Date Sales Cost Less: Cost of Sales Gross Proļ¬t Gross Proļ¬t Margin (%) Less: Total Operating Costs Marketing & Sales Expenses Admin & Overhead Expenses Operating Proļ¬t Operating Proļ¬t Margin (%) Less: Non-Operating Costs Bank Interests Pretax Proļ¬t Pretax Proļ¬t Margin (%) Less: Income Tax Net Proļ¬t after Tax Net Proļ¬t Margin (%) Jan Feb March Total Year 1 Total Year 2 Total Year 3 Proļ¬t & Loss Statement Format of the proļ¬t and loss, cash ļ¬‚ow and balance sheet projections are as follows:
  • 33. 31 Date Opening Cash Revenue Sources Cash Sales Credit Sales Overdraft Term Loan Equity Capital Cash Expenses Cost of Sales Salaries & Related Expenses Non-Salary Expenses Interest Repayment of Loan Dividends Purchase of Assets Income Tax Net Change in Cash End Cash Portion Jan Feb March Total Year 1 Total Year 2 Total Year 3 Cash Flow Projection
  • 34. 32 Date Current Assets Cash in Hand Trade Debtors Other Debtors, Deposits & Prepayments Amount due by Co-subsidiaries Stocks Current Liabilities Short-term Borrowings Trade Creditors Other Creditors and Accruals Amount due to Co-subsidiary Amount due to Holding Company Amount due to Directors Net Current (Liabilities)/Assets Fixed Assets Term Loan Financed By: Share Capital Retained Earnings Jan Feb March Total Year 1 Total Year 2 Total Year 3 Balance Sheet Projection
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