In this digital world, every industry is switching towards cloud technology. Cloud telephony offers a wide range of benefits to meet the growing demands of the businesses. Cloud telephony refers to the technology where communication devices are hosted over the service provider's premises and are made accessible to the customers through the cloud. A web interface is also provided to the customers to connect with this cloud-hosted system. In this presentation , we will take a look at how does cloud telephony work.

1. How Does
Cloud
Telephony
Work?

2. Cloud Telephony
Cloud telephony refers to the
technology where communication
devices are hosted over the service
providers' premises and are made
accessible to the customers
through the cloud.

3. Let's See How
Does Cloud
Telephony Work

5. 1.
When a customer
dials a call, it is first
redirected to the
cloud hosted PBX.
1.

6. 2.
This transfer of
data is made
through a Primary
Rate Interface (PRI)
line. It is connected
to the telephony
server with a PRI
card.

7. 3.
The hosted PBX
(provided by the
service provider)
stores the important
phone numbers and
information to
decide the routing
structure for every
call.

8. 4.
All the office phone
extensions are
connected to the
hosted PBX.

9. 5.
Thus, every phone
call landing on PBX
decides its best
suitable agent after
browsing through
the set priorities in
the system.

10. 6.
Once the server
decides the best-
suited agent for that
request, it connects
the customer and the
agent over the phone
line.

11. Experience The Wide Range Of Benefits Of Cloud
Telephony For Your Business
Try CallCenterHosting's Free Cloud Hosted
Solutions Trial For 7 Days !

12. ABOUT US
CallCenterHosting (CCH) is a leading and globally
recognized provider of
Cloud Telephony Solutions
We offer a complete software-based call center set
up for start-ups, SMBs, and enterprise, which
includes call center solutions such as cloud PBX,
VoIP solutions, call center dialers, toll free numbers
and virtual numbers.
For more information, call us at
+1-800-346-4974
or visit,
www.callcenterhosting.com

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