Today’s electronic physical security systems are complex: servers, workstations, network technologies and edge devices all working together to protect your facility. An undetected problem with a single component can compromise your security coverage. Unfortunately, many people discover a problem with the security system only after an incident has occurred. Join our webinar on May 24th, 1pm CST to learn how System Health Monitoring can help you avoid surprises and keep your facility secure. In this webinar hosted by Christopher Hugman - VP, Service Innovation, we cover: - What is System Health Monitoring? - Do I need System Health Monitoring for my Security Systems? - How does it work? - How is SecurePlan different than a standard maintenance program?

1. SecurePlanHealth Updates:
System Health Monitoring Webinar

2. Knight Security Systems at a Glance
• Award-winning physical security system integrator founded in 1983.
• More than 80 full-time employees across Texas.
• Enterprise class custom designed physical security solutions including projects
in excess of 4000 devices.
• Procurement contracts with GSA, Texas DIR and TXMAS.
• SecurePlanTM Service-Level Agreement includes a same-day response
guarantee.
• In 2010 introduced SecurePlanHealthTM system health monitoring to identify
and address system issues proactively.
• 2016 awarded a patent on KnightSentryTM system health monitoring appliance
concept developed specifically for electronic physical security systems.
O U R L O C AT I O N S

3. Mission and Core Values
Knight Security Systems’ mission is to assist clients in
improving and protecting their operational successes
through long-term relationships by focusing on:
Our Core Values represent
our commitment to treat our
customers, our vendors and
each other with respect and
honesty. These values are
meshed together to form our
company culture.
H I G H L I G H T S
Guided by our core values
HONOR – INTEGRITY – SERVICE
• Client-specific proven safety and security solutions
• Innovative and proactive service offerings
• Advanced technologies
• Experienced and Certified staff

4. Agenda
How to avoid downtime on your electronic
physical security system:
• What is System Health Monitoring?
• How does it work?
• Do I need System Health Monitoring for my
Security Systems?
• What is SecurePlan?
This webinar will be approximately 30 minutes.

5. What is System Health Monitoring?
• System Health Monitoring is a proactive
means for detecting and preventing
operational problems on your electronic
security system that could lead to system
degradation or failure.
• System Health Monitoring confirms that a
system is operating properly, but does
NOT monitor operational security events
or stream video.

6. Setting up System Health Monitoring
Preferred Method – Local Network
Appliance
• Utilizes independent appliance specifically
configured for PhySec networks & systems.
• Dual network ports allow segregation between
local network and Internet if necessary.
• Monitoring data logs stored locally on the
appliance vs Cloud minimizing network impact
and exposure.
• Alerts are reported via a Secure Encrypted
outbound channel (SSL) no VPN. Generally no
firewall configuration required by IT.

7. How does it work?
1. System issue detected by local monitoring
device
2. Signal is securely transferred (outbound) to a
centralized SHM system
3. Technician reviews the alert, determines
severity, and conducts preliminary investigation
via the connection established by the outbound
alert.
4. If issue cannot be resolved by remote
technician, a local service technician is
dispatched to site for further investigation and
issue resolution.

8. Top Issues detected with SHM
Camera connectivity issues – failure, errors, disconnect
Access Control System Node connectivity issues
Server Alerts:
• Hard Drive errors/predictive Failure
• Excessive CPU/RAM utilization
Sub-component alerts:
• Low Battery
• Temperature
• Traffic congestion
• Fan speed
Total System Failure
KnightSentryTM
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✓
✓
✓
✓
✓

9. Things to consider:
• What is the impact of unexpected disruption to business
operations?
• How are system issues detected today?
1. Camera failures
2. Access Control system issues
3. Server & sub-component alerts
• What is the cost of an emergency response to a system outage?

10. Benefits of System Health Monitoring
• Proactive notification of system issues
• Substantially reduces exposure to system
downtime
• Detects previously “undetectable” issues
• Helps to avoid expensive “quick fix” solutions
• Reduces long term costs of
maintenance and repairs
• Extends system life

11. SECUREPLAN

12. What is SecurePlan?™
SecurePlan™ is a Service Level Agreement program from Knight Security
Systems which includes priority service as well as maintenance.
Three tiers of SecurePlan™ offerings include:
• SecurePlanHealth
• SecurePlan™
• SecurePlan24
All tiers of SecurePlan™ include System Health Monitoring.

13. SecurePlanHealth™
Enabled by patented KnightSentryTM technology Knight
Security Systems provides System Health Monitoring
and remote support capabilities beyond standard off the
shelf SNMP systems.
System Monitoring includes:
• Server and workstation CPU performance
• System Component Failures - hard drives, power
supplies
• Power Back-up availability
• Network Traffic and Availability / Outages
• Alarm and event notification & management
• Centralized Customer Support Center to handle all
service requests M-F, 7am to 6pm
• Remote Support
• Activity Reports as required
System Health Monitoring designed for
Electronic Physical Security Systems

14. THE KNIGHT CLIENT SUPPORT
CENTER
For clients taking advantage of
System Health Monitoring, our
Client Support Center self-
generates over 60% of service
tickets logged for these clients
and respond proactive to
resolve any problems.

15. SecurePlan™
Complete System Coverage
• With SecurePlan, you get priority technician dispatch with
GUARANTEED same-day service response **(if the service
call is placed before noon on a regular business day)
• Labor and travel costs during normal business hours is
included
• Discount on labor rates
• Device repair or replacement SecurePlan for normal wear
and tear
• System software upgrades and license fees included
• Free loaner equipment to keep your system running
seamlessly
• Annual functionality tests
All the benefits of SecurePlan, plus:
• 4 hour response
• 24 hours x 365 days per year
SecurePlan24™

16. SHM & Remote Support

17. Onsite Support

18. SecurePlanHealth Success Stories
1. City of Conroe – Received a SHM alert of a hard drive failure within a
RAID-5 array on a Video Surveillance Server. The CSC ordered the
replacement hard drive and shipped it to the Houston office. The drive was
replaced within 3 business days preventing system downtime, a potential
loss of recorded video and emergency service.
2. DADS State Supported Living Center, Denton - The CSC received an
SHM alert that network switch 228B went offline isolating two cameras. The
CSC attempted remote resolution but was unable to access the switch or
power cycle cameras, thus a technician was dispatched. The technician
arrived the same day and was able to restore connection to the switch,
bringing the cameras back online within 6 hours of detecting the outage.
3. Big Spring State Hospital – During a quarterly system inspection, a CSC
technician identified a potentially critical problem with a Video Surveillance
Server. The CSC coordinated with manufacturer tech support and the on-
site KSS technician to resolve the issue. After creating a back-up of the
system data, recreating the RAID array and re-imaging the system, the
server was rebooted and restored with minimal downtime and avoiding
critical data loss and a future service call.

19. Final Thoughts
• Knight Security Systems has been providing System Health
Monitoring for clients since 2010 and this proactive approach has
proven to minimize system downtime, lower system costs and
extend the useful life of monitored systems.
• KnightSentry, a patented network monitoring appliance developed
by Knight Security Systems specifically to monitor electronic
physical security systems and provides capabilities beyond
standard IT monitoring software.
• Along with System Health Monitoring, the KSS Clients benefit
from the group of trained technicians in the Client Support Center
as well as local technicians to respond onsite as required.

20. QUESTIONS?

21. Thank you!
4509 Freidrich Ln.
Suite 110
Austin TX 78744
P: 512-892-8801
10105 Technology Blvd. West
Suite 100
Dallas, TX 75220
P: 214-350-1632
500 Century Plaza Blvd.
Suite 120
Houston, TX 77073
P: 281-681-3473
Phil Lake, President
plake@knightsecurity.com
Chris Hugman, VP – Service
Innovation
chugman@knightsecurity.com
Martin Krohn, VP Operations
mkrohn@knightsecurity.com
Trey West, VP North Texas
twest@knightsecurity.com
Mark Anderson, VP Gulf Coast
manderson@knightsecurity.com
For assistance Monday through Friday, 8:00AM - 5:00PM CST, call us toll
free at (800) 642-1632 or call us at our offices:
S T A F F C O N T A C T S
A U S T I N D A L L A S / F O R T W O R T H H O U S T O N