This document describes our businesses modified processes for processing tax returns during the COVID-19 crisis.

1. COVID-19 RESPONSE – MODIFIED BUSINESS PROCESSES
We are monitoring directives by the Federal and Ontario governments. As a result, we are
instituting the following changes to our business practices for the 2019 tax filing season
(Mar – Jun 2020):
1. No outside visitors will enter the premise until further notice. This measure is
designed to ensure the health of our team, clients and community;
2. Please complete the Contact Information sheet to ensure we’re able to communicate
with you promptly;
3. A secured lockbox will be available to drop your tax documents, which we will
check every 3 hours. Please insert them in a sealed envelope;
4. Alternatively, you request a secure Client Portal to upload scanned documents by
emailing nancy@farmgate.net;
5. We will contact you within 24 business hours to confirm receipt of your documents,
obtain any missing data and finalize an action plan for delivery, payment and filing;
6. At this time, we request that all clients avail themselves of a personalized email
address for paperless delivery during social distancing;
7. For those that find an email impractical, we can make arrangements for a delivery
to your home by Mr. Rick Moore;
8. Our fee can be paid by email/telephone using a credit card, or a cheque can be
placed in the dropbox.
We appreciate your repeat business and believe that we have designed processes to help
mitigate the spread of the coronavirus and help protect our elderly clients.