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Mini Rough Guide to Neo


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Pearson used this Mini Rough Guide to launch our Jive community Neo in 2011. It can not be reproduced using the Rough Guide brand but the definitions used to describe the tool are generic.

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Mini Rough Guide to Neo

  1. 1. 1 2 3 4 5 6 7 8 9 10 11 12 Before you go: map 1 2 3 4 5 6 7 8 9 10 11 12 Your profile Today’s learning News feed Talk to Neo Places Directory search Featured content Groups Idea sharing Search Neo Filter Neophytes
  2. 2. The Mini Rough Guide to Neo. Credits Design and layout by Diana Jarvis at Rough Guides Publishing Information This edition published 2011 by Rough Guides Ltd, 80 Strand, London WC2R 0RL Email: Printed in the USA by Lake Books and in the UK by Ashford Colour Press © Pearson Plc 48 pages ISBN 9781405389884 Working as One
  3. 3. Contents 1. Before you go Introduction 4 Context 6 Where to look 7 2. Getting around Top ten tips 10 Glossary 23 3. Local colour Neo In-Sites 30 Competition 40 4. Useful information FAQs 42 Any questions? 46 Key phrases 48 1Before you go Introduction Context Where to look
  4. 4. Before you go: introduction What is Neo? Neo is a space where you can connect with people across Pearson, share ideas, expertise and information. It’s also a glo- bal directory that you can use to search for people in all sorts of ways – by job type, experience, region and many more. Why do we need it? Because ideas multiply when you share them. George Bernard Shaw said: “If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.” Pearson is made up of 33,000 experts in 62 countries around the world. We are experts in all sorts of fields – we are educators, designers, programmers, journalists, editors, technologists,  marketers, software experts, writers and scientists, to name a few. If you could catalogue our collec- tive expertise and share it across the company, we’d have a whole library (or several orchards) full of ideas. If you’re  developing a new  piece of software, wrestling with a tricky copyright issue, trying to approach an author, looking for an office address, or  searching for  someone who speaks Mandarin, chances are there’s someone else at Pearson who can help you. You may not know they exist, but if you had a system you could use to search for them, and a place to talk to them, you’d be half way there. That place is Neo. You can go to Neo to find information, ask questions and give answers. It’s a place where we can have conversations and learn from each other. It’s also a place where you can find people from anywhere across Pearson. Neo is online, so you can access it any- where, any time. How will it help me? • Rather than having access to one part of the company, Neo will give you access to everyone across Pearson globally. • You’ll be able to find people and contact them quickly and easily. • You’ll be able to share your ideas and expertise with colleagues. • You’ll be able to ask questions and get answers from around the company. • Unlike other platforms, such as Yammer, Facebook and Ning, Neo is secure, so anything you post on it will be protected. • If we all use it properly, you should receive and send less email. 4 5The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  5. 5. Before you go: context Some background on Neo You’ve heard the noise about the “social media revolution” being bigger than the industrial revolution, and the stats that say that if Facebook were a country, it would be the third largest in the world. It’s easy to see how social media has taken off in this age of instant messaging, YouTube and smart phones. But what does it all mean in the context of our company and should we take any notice? For several years, many people in Pearson have been look- ing for ways to work better with colleagues from other parts of the company. We pride ourselves on the way we meet the digital needs of our customers and we need to do the same for our people. We’ve had occasions where 10 people from different parts of the company went to the same conference, none of whom knew each other or knew that anyone else from Pearson was attending. And then there were the two peo- ple who struggled with the same challenges over creating a particular app, but didn’t have the tools they needed to be able to find each other because they were on different sides of the world. Being part of such a big organization should allow us to pool our expertise and experiences. But we can only do that if we have a system to find people and talk to each other about what we’re up to. If we use it in the right way, Neo will help us do just that. But it will only be as good as the content we put on it and the people who use it. So please visit Neo, start using it and tell your colleagues to do the same. Before you go: where to look You can get to Neo by visiting and entering your usual computer username and password. • Don’t forget your profile – you’ll want to start with that to make sure everything is up-to-date. • Check out our Top ten tips (page 10) for different ways to make the most of Neo. 6 7The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  6. 6. Top ten tips Glossary 2Getting around
  7. 7. 1. First steps You can access Neo via using your usual computer username and password. 2. Update your profile Completing your profile is the best way to start in Neo. Try to include as much information as you can. There are some fields (like name, job title and contact details) that are com- pulsory, but there’s also space for you to include a biogra- phy, your skills and interests. Your profile will help people get to know you so don’t be afraid to have some fun with it. You can upload images to your profile, too. If everyone up- loads a recent picture, we’ll all know who we’re talking to online. You can also select a symbol or picture for your avatar. Your avatar appears next to any posts you make on Neo – you can choose to use your photo as your avatar if you want to, or to have them separate. (Also see Glossary, page 23.) Getting around: top ten tips 10 11The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  8. 8. 3. Find, join or create a group Once your profile is complete you can start having a look through the rest of Neo. Why not join some groups? You can find a group by entering a word into the search function. As you begin to type, some options will start to appear. For example, if you type in the word “digital” you see the following: Groups relating to your search will appear at the bottom under “Places” and you can see from this search that there is a group called “Pearson Digital Showcase”. Click on the group and you can choose to join it by se- lecting “Join This Group” under “Actions” on the right hand side. When you join a group, you can choose to receive notifications about any conversations within that group. The group will also be added to your personal profile along with any other groups you join, or ones that you cre- ate yourself. To create a group, go to the homepage and select “Cre- ate a Group” in the “What Can I Do?” Section, or click on “New” in the top bar of the homepage and the drop-down box will give you a number of options, including “Group”. A few things to remember when setting up a group: • Give it a good name – being specific will help people find your group more easily. It will also help people know if it’s a group they may be interested in. • Complete the Group Description as clearly as possible– again this helps people understand what your group is about and distinguishes it from other groups. 12 13The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  9. 9. • Tag it well – tags (see page 27) are great for helping people search for content easily, so the more specific you can be, the better. • Give it an image that is topical but also engaging – if you are stuck for inspiration, have a look at other groups to see what they’ve used. • Select the type of group you would like it to be (see below). Where possible, you should allow the group to be open so that other people can join your group or see what’s going on. Of course there will be a few occasions where you’ll need to use the other options. Remember that you can change the type of a group at any time. • Select the features you would like your group to have (e.g. blogs, discussions, videos). Leaving them all selected gives your group the most flexibility. • If you plan to share documents in your group you’ll also want people to be able to sort and search documents the way you would on a shared network drive or folder. To do this, go to the documents tab of your group and click on “Manage Categories”. Create some categories and then the option to “Filter by Categories & Tags” will appear in your documents sections. 4. Start a discussion, create a document or create a blog post You can start conversations or comment on existing con- versations in Neo. As with groups, the best place to start is through the search box. Type in a word or series of words to find the topic or person you’re looking for, for example “tablets” or “recommended reading”. 14 15The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  10. 10. For instance, this topic was posted in the Penguin Place: You can choose to reply to the original post by clicking “Re- ply”, or you can choose to reply to any of the posts in re- sponse to the discussion. You can also “Like” someone else’s post. This indicates that you think their content is useful. A handy tip – especially if you are following a discussion and you would like to share it with people outside of Neo, or use the information for a presentation, for example – is to select one of the options on the right hand side. These in- clude “Send as Email”, “Convert Discussion to Document”, “View as PDF” and “View Print Preview”. Remember that all conversations can be seen by everyone in Neo, unless they’re taking place in a private group (see top tip 3). If you want to contact a single person, use the Private Messages tab in your Profile. (Also see Glossary, page 26.) You may wish to post a document to a place or group. You can do so by clicking “Create a Document” in the “What Can I Do?” section on the homepage. Or you can click on “New” in the top bar of the homepage and the drop down box will give you a number of options including “Document”. Once you’ve posted a document, you can make changes and add comments like you would in a Word document. 16 17The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  11. 11. Your comments can be seen by your colleagues and you can use the tools on the left hand side to manage the com- ments and edits. Once you’re happy with the document, you can choose to download the final version or email it to others. 5. Tell people what you’re working on It’s simple to tell people what you are working on, how the weather is in your part of the world or even shout out for some help or advice. You can do this by updating your status. Either click on “Update” in your profile box on the left hand side of the homepage. Or, in the centre of the homepage, click on the box under “What’s Going on Around Neo?”, a pop-up box will appear and you can type in your chosen update – you can even attach a link or a picture if you like. 6. “Like”, comment and respond to questions You’ll see that there are a number of ways people can comment on your stuff and talk to you – and vice versa. You can also choose to like, comment and rate other people’s content. It is particularly important to tell people when you find someone’s answer or comment helpful. By liking a response or marking it a “Correct Answer” or “Helpful Answer” you’ll help others identify the correct response and you’ll give the person who made the comment points for submit- ting useful content. 7. Collect points – what’s that all about? When you start in Neo everyone is at level 1 with 0 points. As you begin to use Neo regularly, you’ll receive points. The success of Neo depends on your contributions, so you’re awarded points for getting involved. Over time, you’ll be able to develop a reputation for reliability and authority in your favourite areas. Colleagues with high points and higher levels are good people to go to if you have a question or would like some advice about Neo. 8. Find a colleague and follow them Finding each other in Pear- son can often be a challenging task; finding the right person with the information you need is even harder. Especially if you don’t actually know their name, team, job title or even the country they are based in. Neo should make this a lot easier for everyone. 18 19The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  12. 12. Use the “Find Each Other” box to search for someone by enter- ing a name, location, title, skill, language or other tag. The search will retrieve a number of people for you and will display them as you type. This might be quite a lot of people to search through – for example “John” will retrieve over 200 results. You can then select “Filter this List” on the right hand side, to narrow down who you are searching for. Once you have found someone, you may wish to “follow” them. This means they appear in your connections. Con- nections are useful if you are working on projects with peo- ple or you’d like to follow them because they have similar skills or are involved in content that is relevant to you. You can choose to follow anyone across Pearson, regardless of business unit, location or position within the company. 9. Personalizing Neo: email updates and preferences Everyone is different and while some people are happy han- dling hundreds of email notifications, others would prefer to get a summary or nothing at all. Neo has lots of ways for you to personalize how you receive updates and notifica- tions. Firstly, when you join a group, create or add content to Neo you can opt in or out of receiving an update in the future about that group or content. If you decide to receive updates, you’ll get an email every time there’s activity in that area. You can change these settings at any time by selecting “Change Profile”. Once you are in your profile, select “Edit Preferences” on the right hand side. Here you can change your General Preferences and your Email Notification preferences. 20 21The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  13. 13. You can update these at any time if you decide you would like to amend how you receive updates and notifications from Neo. 10. Seek out more tips or help Unfortunately we’ve only got space for ten top tips, but if you have any questions or you need assistance, there are lots of places to find help: • Take a look at our FAQs on page 42, and the Getting Around section of this guide on page 10. • Try typing a keyword into the search box on Neo and you may find that someone has already asked the same question. • You can also visit the “Help” section on Neo (on the left hand side of the homepage) to ask Neo for help or see the questions and answers that other people have posted. If you keep the box checked to receive notifications about your post, then you’ll receive an email when someone in the know comes back with an answer. • If you’d like to ask a person, see our Any questions? section on page 46. Getting around: glossary Having trouble getting the hang of Neo? Don’t know your tags from your togs? Our jargon-busting glossary is here to explain. Avatar An avatar is a picture, real or pretend, that represents you and your personality. It’s different from your photo, which should be real. Your avatar appears next to any posts you make on Neo – you can choose to use your photo as your avatar if you want to, or to keep them separate. Blog Having a blog is a great way to interact with other visitors in Neo. You can post your thoughts, reactions and com- mentary without any need for stamps. Use it to reflect on something that is happening in your work – either a positive or negative experience, or even just an observation. A blog is not a polished article, and doesn’t even have to be a fully formed thought – it can just be the beginnings of an idea. Think of it as talking to a colleague. Behaviour The experts say that it’s useful to have guidelines on how to behave in a space like Neo, so here are three really simple ones: be decent (treat others as you want them to treat you and if you’re unsure, err on the side of generosity); be brave – don’t be afraid to say what you think or take a different point of view; be imaginative – share ideas that 22 23The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  14. 14. will engage and inspire others. Oh, and only post things that you’d be comfortable sharing with your mother or the local gossip. Colleagues Neo is clever enough to put together an organization chart for you based on who your manager is. You can see what people who share your manager are up to in “What’s Going on Around Neo?” on the homepage by selecting the “Col- leagues” tab. Connections Connections are people you’ve chosen to follow on Neo. It’s pretty straightforward (see top tip 8, page 19) and a terrific start to site-seeing. You can see what your connec- tions are up to on the homepage ”What’s Going on Around Neo?” feed by selecting the “Connections” tab. (Also see “Everyone”, “Colleagues” and “Mentions”.) Featured content You’ll see news from around the company and around Neo in the box at the top of the homepage, a.k.a. “Featured Content”. If you’ve got news that you’d like to shout about here, let Neo know by posting your suggestion in the “Talk to Neo” section under “Talk About Anything”. Or, if you’d like people to vote on your suggestion, post it in the “Ideas” place (see below). Everyone If you select the “Everyone” tab on the “What’s Going on Around Neo?” feed, it’s exactly what it sounds like: you will be able to see what everyone in Neo is up to. (Also see “Connections”, “Colleagues” and “Mentions”.) Groups Working in Groups is highly recommended, and will like- ly get you the best results from your experience. Finding Groups is easy – see “Browse” at the top of the homepage – you can search for key interests or even start your own. (Also see top ten tips, page 10.) Ideas Under “Talk to Neo” on the homepage, you’ll see that you can “Share Your Idea”. Use this to tell people about an orig- inal idea or product that you’d like them to vote on. Or just visit the Ideas Place (via “Browse” at the top of the homepage) and vote on other people’s ideas. If we all vote on the ideas we like, the best ones will come to the top. Mentions Choosing the “Mentions” tab in “What’s Going on Around Neo?” will give you the buzz on who has mentioned you. If you want to mention someone else, use the @ symbol before you type their name. 24 25The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  15. 15. Neophyte Someone new to Neo. If you feel like a Neo- phyte in Neo, don’t fret. Because of the newness of the place, you’ll find Neophytes everywhere. The more time you spend here, however, the more you’ll feel like a native. Soon enough, you’ll be giving directions instead of asking for them. (Also see Neo In-Sites, page 30.) Post Posting in Neo is generally simple. You can do it pretty much anywhere and it is a good way to network with the locals, discover the lay of the land and get the most out of your time there. Private messages Most things in Neo are available for everyone to see, but if you’d like to send someone a private message, you can use the “Private Messages” tab on your Profile page. The mes- sages work like email and you may find them useful for con- tacting people about specific Neo-related things, for exam- ple activity in a group that you’re a member of. (P.S. In case you’re getting excited at the prospect of private messages replacing email for ever, please note that they’re pretty basic in the way they function and only have a small, hundred- item storage capacity.) Place A place is an area that is similar to a group except that places can contain sub-places, whereas a group cannot contain an- other group. For example, the Pearson International place contains the Southern Africa sub-place. Browse the “Plac- es” Directory at the top of the homepage or use the Neo Places widget (see 5 on map) to go to specific places. This will make your journey around Neo more efficient. Tags A tag is a way to label stuff so that it’s easier for people (and Neo’s search system) to find. Be sure to tag yourself and your content with identifying words, for example “digital” and “senior vice president”. Neo will suggest some com- mon tags you might want to use but feel free to make up your own. No punctuation required, but you’ll want to leave one character space in between words to avoid your tags getting broken. If your tag has multiple parts, drop an un- derscore in between words to ensure that nothing is lost. Widget You won’t be able to turn around in Neo without running into a widget, which is a good thing. A widget is a kind of digital signpost or a doorway to some of the most useful parts of Neo. Widgets are extremely friendly and are happy to transport you to new places and ideas. 26 27The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  16. 16. Neo In-Sites Competition 3Local colour
  17. 17. Local colour: Neo In-Sites We asked a few Neophytes what they hope Neo will do for them. Pat Gallagher Vice President, Human Resources, Financial Times Americas Member since: Jan 3, 2011 Last logged in: Now Location: New York, NY Languages – Fluent: English Groups: Diversity Inclusion, FT Senior Management Group I think the best way for everyone to learn about Neo and its many uses is to change “Neo” from a proper noun to a verb. We can Neo business questions and ideas; source Arabic- speaking employees to help out in a pinch; Neo new employees and poll them about how things are going. If you’re working on a big project full of documents and just itching to call people and ask, “Did you get my email?”... Problem solved... Neo it. It’s going to change the way we work in really great ways. Mark Poon Senior Editor, ELT (Secondary), Pearson Longman Member since: Nov 25, 2010 Last logged in: Now Location: China Business: Pearson International – PE Asia Pacific Languages – Fluent: English My time zone: (UTC+8:00) Beijing, Chongqing, Hong Kong, Urumqi Groups: Innovation, InDesign, Green Minded My current plan is to see if I can tap into the knowledge base within the whole of Pearson now made available by Neo. I've set up an open group called “InDesign Forum” to see if I can get a techy question answered. As well as making it easier to find people, it's nice to put a face to a name. Which reminds me, I need to add a new profile photo. 30 31The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  18. 18. Daniel Ruffino Penguin Group Digital Director Member since: Nov 27, 2010 Last logged in: Now Expertise: Branding; publicity; marketing; social media; digital; apps; eBooks; direct to consumer communication Location: US Business: Penguin Group Languages – Fluent: English Groups: Neo Ideas, Consumer Technology Trends, The Bird, Editorial Board, Social Media Pearson, Mobile & Tablets Product Development What I hope Neo delivers is less reliance on email and greater collaboration with and discoverability of who is who and what they do across Pearson. I love that Neo can be accessed from anywhere and on any device with an Internet connection. Pat Duffy Vice President, Financial Reporting & Systems Pearson North America Member since: Jan 5, 2011 Last logged in: Now Location: Upper Saddle River, NJ Business: Pearson Education Languages – Fluent: English As Pearson continues to define itself more and more as a technology company to our external customers and markets, it seems only natural that we do the same internally, and Neo is another great example of how we are doing that. What’s really exciting about a tool like Neo is that in a year or two if we’re asked what the best part of it is, our answers will likely be to describe uses which we can’t even envision today. By sharing ideas across Pearson like this, we will be able to accelerate our innovation. 32 33The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  19. 19. Karen Harbrow Talent & Mobility Manager, Pearson plc Member since: Nov 25, 2010 Last logged in: Now Expertise: Talent, newdirections, Forum, mentoring Location: UK Business: Pearson plc/inc – People Languages – Fluent: English Groups: Learning and Development, Plc people team UK Tags: talent In Neo, I’m going to be searching for the people I always talk to but have never met so I can see what they look like! I also plan on uploading videos too large for me to send directly to people, and posting my newsletter so that everyone in the world can see it! It really opens up the scope of what we can do in terms of collaboration and just being aware of what we’re all up to. Karen Lapidos HR Manager, Pearson/FT Member since: Nov 27, 2010 Last logged in: Now Location: US Groups: Neo Evangelists Neo encourages us to stay in closer contact with work colleagues, and more frequently. Often times, we’re so busy that we only contact each other when we need something. I plan on sending messages to people I want to stay in touch with more often and look at their postings more. Learning! There are many smart people across Pearson and I’d love to learn from them. I hope people are open to sharing ideas and experiences (even their failures). I will look at different discussion groups and blogs, and I’m particularly interested in what cool green initiatives people are doing throughout the company. 34 35The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  20. 20. Sean Stowers Director, Learning Services Member since: Jan 6, 2011 Last logged in: Now Location: Chicago, IL Business: Pearson Learning Services I love the global aspect of Neo. I travel quite a bit in my sales role, and it will be great to be able to go onto Neo and feel connected with everyone and also see what’s going on all across Pearson. Often I’ll hit upon a sales tactic that is extremely effective (and sometimes hit upon one that is absolutely not). Idea sharing on a platform like Neo will help more of us to learn what’s working and what’s not – which fits in well with Pearson’s evolving role as a company that’s “always learning”. Stephany Perez Associate Director, Penguin Satellite Media Tours Member since: January 5, 2011 Last logged in: Now Location: US Groups: Food Lovers All Over the World, Diversity Inclusion I really like that you can add pictures. It’s always good to be able to put a face to the name. Plus it gives Pearson a more global feel since you can see what other colleagues look like, what they are saying, and what they are doing when you view their profiles. The groups are a really fun way to instantly connect with employees across the globe with a shared interest (already joined two groups!). The organizational chart is also really cool! I love seeing the chain of command. 36 37The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  21. 21. Jennifer Del Sole Director, Direct Marketing The Americas Member since: Jan 7, 2011 Last logged in: Now Location: New York, NY Business: Financial Times Americas I like that Neo will stop the long trains of email that sometimes happen; now we can form a group and have discussions in a more orderly and productive environment, rather than weeding through an exhausting trail of email replies. With Pearson having such a major global presence, it makes sense to have one site where we can feel a sense of community and collaboration. Tom Glover Deputy Director of Communications & Head of Digital Communications Member since: Nov 27, 2010 Business: FT Group – Financial Times Location: Dublin, Edinburgh, Lisbon, London Groups: Social Media, FT Communications Neo solves two major needs for a truly global and digital organization. The global directory will be one of the most powerful elements – the ability to search for contacts and expertise across all of Pearson. Groups will give us the ability to globally collaborate, share information and work together in networks of all sizes. 38 39The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  22. 22. FAQs Any questions? Key phrases What will Neo do for YOU? This space is blank for you to complete with your hopes for Neo. Competition: Tell us what Neo will do for you! How do you plan to use it and what difference will it make to your life? Post your com- ment on the Neo In-Site group before 31 March 2011 and you could win a Neo branded Flip camera. Only one post per person, please. Winners will be se- lected by the Neo team based on originality, inspiration and humour. We reserve the right to pick the ones we like best. Useful information 4Useful information 4Useful information
  23. 23. Useful information: FAQs We’ve put together a selection of some of the big questions and a few helpful answers. If you’re of a techy persuasion, you might want to take a look at our technical FAQs which are on Neo under “Help”. What do I have to do? Fill in your profile, invite your friends and colleagues to join, participate in groups – or start your own. Is it easy to use? Yes. You shouldn’t need any formal training to use Neo. “How to” videos will be available and Neo has a “Help” function which you can find on the left hand side of the homepage. What’s in it for me? You’ll be able to find the information and people you need more easily – in one place. It will help you share files and information, you should receive less email and it will save you time. You can join conversations with people across the company, engage with new people and help transform the way we work together. What’s the business benefit? Neo will help us adopt more efficient ways of working. We will be able to share expertise with other parts of Pearson. It will mean less email, faster collaboration and faster in- novation. “Digital” is changing the way people use content – that goes for our customers and our people. It’s a change that we need to embrace from the inside out: we pride ourselves on the way we meet the digital needs of our cus- tomers and we need to do the same for our people. Can I customize Neo for me? We decided to keep everything as simple as possible to start with but as Neo grows up a bit, we’ll be making updates that will allow you to you personalize the way things look. Is it an intranet? Neo is a collaboration tool to help you connect with people around Pearson. It has the capability to host the content on your intranet but for the moment it won’t replace your intranet. Why do we need a new platform when we have so many already? Our current platforms are disparate and operate on an individual company basis. Neo is a Pearson-wide platform. It’s also secure, unlike some of the other platforms we use. And, most important of all, Neo is an evolving place that is kept up-to-date by all of us. How is this different from Yammer/SharePoint/Mysite etc? It’s Pearson-wide, secure and accessible from anywhere. Will it replace Yammer/Facebook/SharePoint/Mysite? Not immediately. Over time, all our other internal social media platforms will migrate over to Neo and we’re work- ing on ways to collaborate in SharePoint. 42 43The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  24. 24. Is it a document repository? Neo can handle most document requirements easily. It can also access and search documents in other repositories, like SharePoint. It’s a place to share documents rather than a place to store them. What won’t it do? It won’t replace Outlook, FTP servers, SAP, shared drives or other essential business systems. It won’t buy you lunch or help you get fit. What will happen to email? We’ll still use emails, but hopefully we’ll receive fewer of them. Over time, group emails, general communications and newsletters will be available on Neo instead of via email. If you’re part of a group or a conversation on Neo, you can choose to receive email alerts updating you on ac- tivity for those groups or conversations. Is it secure? Yes. Our IT security and legal teams have vetted the archi- tecture and settings behind Neo to make sure that it is just as safe as our other applications. Who has access? All 33,000 Pearson people have access. If you don’t use a computer in your job, or you aren’t based at a Pearson office, you can access Neo on any device that has Internet access. Will people outside the company – e.g. contractors – have access? Only people who have a Pearson company email address (e.g., will have access. Can I access it remotely? Yes. You can access Neo from anywhere you have an Inter- net connection, including smart phones, iPads, etc. If you don’t use a computer in your job, or you aren’t based at a Pearson office, you can access Neo on any device that has internet access. Will everyone be able to see my stuff? You can choose to keep your documents and conversations private. Everyone will be able to see the main elements of your profile (e.g. job title, contact details) but you can keep parts of it private to yourself or just your colleagues. What happens if I leave the company? If you leave the company you will no longer have access to Neo. Your documents will remain on Neo but your contact details and any personal information will be removed. Can I use Neo for personal stuff? Yes. Although Neo is meant to help us work together, we also need to be able to chat to each other and “meet” col- leagues. So, if you want to create a book club or discuss your favourite band, you can. (Also see Behaviour, page 23.) 44 45The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  25. 25. Useful information: any questions? If you’ve got any questions, try the Help section of Neo (you can find it on the left hand side on the home page). You can use it to ask for advice or see the questions others have posted. If you’d like to ask a person, we’ve lined up a few Neo experts who’d be happy to help. Pick someone from the list below and use the Find Each Other search box to find them on Neo. Neo team: Penguin UK: Kim England Jim Lewis Financial Times Group: Emily Gibbs Penguin Group (USA): Meredith Rees Lorna Broomfield Pearson International: Rebecca SamsRebecca Sams Pearson North America: Anne FahlgrenAnne Fahlgren Rob WatsonRob Watson Jarin SchmidtJarin Schmidt Pearson plc: Thomasina Coombe Karen GettmanKaren Gettman If you’d like to share a PDF version of this guide with others, you’ll find it under the “Neo Help” section. 46 47The Mini Rough Guide to Neo The Mini Rough Guide to Neo
  26. 26. Useful information: Key phrases Always Learning ol-wēz lɚnɪŋ A customary phrase used within Neo and one useful to learn quickly as you’ll likely hear it everywhere. Neo is a land of learning, and the Neophytes themselves are discovering new things every day. Like most popular destinations, visitors to Neo will no- tice the landscape evolving over time in exciting ways. Collaboration kə-ˈla-bə-ˌrāton Like a homonym, collaboration can mean different things depending on the context. But the bottom line is that Neo is all about collabo- ration and soon collaboration will be all about Neo. Talk to Neo tok tü nēō Don’t be afraid to ask ques- tions in Neo, or post your thoughts here if you don’t want to put it in a group. Newcomers are often afraid to speak up, but you’ll find the Neo natives extremely open and re- ceptive to questions, thoughts and ideas. So if you’re feeling lost, need further direction, have feedback, or just want to talk, go to the “Talk to Neo” section on the left hand side of the homepage. Today’s Learning tə-dāz lɚnɪŋ Most visitors will find this an interesting place to start their time in Neo. You will find this at the top of the Neo home page (see 2 on map) and it’s a perfect place to have a cup of coffee and begin your day. Working as One wər-kiŋ az wən Commonly heard catchphrase in Neo, indicating the general sense of unity and collaboration of the place. 48 The Mini Rough Guide to Neo
  27. 27. Top ten things to do on Neo 1. Go to 2. Update your profile 3. Find, join or create a group 4. Start a discussion, create a document or create a blog post 5. Tell people what you’re working on 6. “Like”, comment and respond to questions 7. Collect points – what’s that all about? 8. Find a colleague and follow them 9. Personalizing Neo 10. Places to find help
  28. 28. Working as one Neo is a space where you can connect with people across Pearson, share ideas, expertise and information. It’s also a global directory that you can use to search for people in all sorts of ways - by job type, experience, region and many more. A beginner’s guide to Neo, this is a must–read for anyone who’s wondering what it’s all about. How do you use Neo and why would you want to? What’s a tag? Why do we need another platform? With top ten tips on using Neo, a competition and a jargon–busting glossary, it’s all here...