The document discusses identifying and solving real problems at an appraisal company. It mentions issues with service level agreements, measuring performance accurately, managing risks, and ensuring capability, competency, data quality, and agility. The ideal solution is for the appraisal company to become the best through preventing recurring problems, continuous improvement, and exceeding expectations.
What are the real problems? Is fastest really matters? What = best? Measure-up to ???
What will be needed to achieve growth(passed these problems) and to sustain growth? What Technology-enabled edges will be required=?Loosing the edge? >Make “service” to be commodity, driven by cost (volume-advantage)?
What are the end-state expected? Surpassing who? Why must be best? Why must be Leader? What is expected “growth”? Capability & Capacity , Agility…. , Boundary pushing…. , Building “Trust” , becoming “De Facto” ??? (Using influence and Be Rules/Standards setter – UCD-based(a-la-FreddieMac/FannieMae) appraisal database/CAMA).