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ProblemTruth Search
7/31/2013 1
What is the real problem ?
7/31/2013 2
• Under SLA
• Is fastest really matters?
• Measure method?
• Benchmark?Competitor ?
• Quality
• Performance?
• DataAccuracy?
• Risk? 7/31/2013 3
• Capability
• Competency
• Standards
• Agility
• IT
• Data
• AEC Support
• Etc.
7/31/2013 4
 Chance of these problems recurring
 Preventive measure can be deployed
 Restricted growth
 End-state expected
 Surpassing person
 Kaizen
7/31/2013 5
“
”
7/31/2013 6
Ideal Solution
7/31/2013 7
A&MCtobe Best
Appraisal Reference
Corporate of Thailand
SLA
Quality
Competency
Standards
IT
Data
Agility
Capability
AEC Support
7/31/2013 8
…
7/31/2013 9

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Truth search

Editor's Notes

  1. What are the real problems? Is fastest really matters? What = best? Measure-up to ???
  2. What will be needed to achieve growth(passed these problems) and to sustain growth? What Technology-enabled edges will be required=?Loosing the edge? >Make “service” to be commodity, driven by cost (volume-advantage)?
  3. What are the end-state expected? Surpassing who? Why must be best? Why must be Leader? What is expected “growth”? Capability & Capacity , Agility…. , Boundary pushing…. , Building “Trust” , becoming “De Facto” ??? (Using influence and Be Rules/Standards setter – UCD-based(a-la-FreddieMac/FannieMae) appraisal database/CAMA).