Personal Information
Organization / Workplace
Columbus, Ohio Area United States
Occupation
Top Operations and Strategic Planning Executive
Industry
Retail
About
VALUE PROPOSITION
► I am highly effective in strategic planning and operations management, with extensive experience executing strategies for process improvement, business management, and the improvement of the customer experience across all contact channels.
► My success is driven by my ability to build highly effective strategies that deliver the highest levels of customer service and support across telephone, email, live chat, and social media.
SUMMARY
► Engaging Operations and Strategy Executive possessing a winning blend of team leadership, strategic talent, and communications acumen. Skilled in managing large, complex enterprise client experience services to produce exemplary re...
Tags
culture
haikudeck
customer experience
predictive analytics
customer journey
omni-channel
health
transform
vision
See more
Presentations
(4)Likes
(19)Messenger Wars: How Facebook lost its lead
On Device Research
•
10 years ago
Talkdesk Call Center KPI & Benchmarking Report
TalkdeskInc
•
8 years ago
Seminar Group Presentation Creating and Budgeting an Effective Marketing Plan
Ryan Neergaard
•
8 years ago
Digital Marketing Strategy - Success Guide
Binary Web Solutions (I) Pvt Ltd
•
10 years ago
The Metric: Are You Using the Right Metric to Measure Your Online Advertising?
ClearSaleing
•
15 years ago
Developing a quality culture presentation [autosaved]
Yomna Motea
•
11 years ago
10 Ridiculous Hacks to 5X Click-Through Rates
Internet Marketing Software - WordStream
•
8 years ago
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
•
10 years ago
Making Mobile Sites Faster
Andy Davies
•
8 years ago
Sales Promotions
prahladk
•
16 years ago
Our Startup Branding Journey - What Makes A Brand Memorable?
Customericare
•
8 years ago
PMO 101
shailsood
•
14 years ago
Mark Harrison SPC Implementation
Mark Harrison
•
11 years ago
No Ordinary Disruption: The four forces breaking all the trends
McKinsey & Company
•
9 years ago
Percolate's Company Values
Percolate
•
9 years ago
The core of innovation: Empathy and Experiment
伯方 蘇
•
9 years ago
Growth hacking UX: The journey to creating a kickass user experience.
Melissa Ng
•
9 years ago
Culture First - A Successful Organization's "Secret" Formula
Hostway|HOSTING
•
9 years ago
Personal Information
Organization / Workplace
Columbus, Ohio Area United States
Occupation
Top Operations and Strategic Planning Executive
Industry
Retail
About
VALUE PROPOSITION
► I am highly effective in strategic planning and operations management, with extensive experience executing strategies for process improvement, business management, and the improvement of the customer experience across all contact channels.
► My success is driven by my ability to build highly effective strategies that deliver the highest levels of customer service and support across telephone, email, live chat, and social media.
SUMMARY
► Engaging Operations and Strategy Executive possessing a winning blend of team leadership, strategic talent, and communications acumen. Skilled in managing large, complex enterprise client experience services to produce exemplary re...
Tags
culture
haikudeck
customer experience
predictive analytics
customer journey
omni-channel
health
transform
vision
See more