Mti Am Cham 2009 Best Practices For Effective Training

Passion to Perform
Best Practices
defined for
EFFECTIVE TRAINING
MACHWÜRTH TEAM
INTERNATIONAL
Training & Consultancy
Management & Leadership
Marketing & Sales
Customer Service
Project Management
Teambuilding & Outdoor
E-Learning Programs

MACHWUERTH TEAM INTERNATIONAL (MTI) Asia
Landmark Tower 2 • Unit 2106 • 8 North Dongsanhuan Road • 100004 Beijing
Phone: +86 10 65900207 • Fax: +86 10 65900250
E-mail: info-asia@mwteam.com • Internet: www.mticonsultancy.com

Best Practices defined for Effective Training
Part One- Define Effective or Effectiveness

Effectiveness means the capability of producing an effect.

In management, effectiveness relates to getting the right things
done.

A way to distinguish among efficiency and effectiveness:
1. Efficiency: doing the “right” things in the most sensible way
(i.e. in the “right” way)

2. EFFECTIVENESS: doing the “RIGHT" things to achieve a goal
(i.e. produce the effect)

MACHWÜRTH TEAM International (MTI), Phone +86 6590 0207 • Fax +86 10 6590 0250 • e-mail: info-asia@mwteam.de • Internet: www.mticonsultancy.com 2

Define Effective Training

Training Effectiveness is an indication that (the)
training efforts are making a visible difference and a
positive impact in those areas of application after
the training is completed.

i.e. the “RIGHT” things get trained.

What are “RIGHT” things?
Discuss


RIGHT Competency- RIGHT Goal- RIGHT Delivery Model
The Whats’ The Hows’
Vision
Mission
Strategic
Values
Priorities
G C
BU G C Competencies
Goals
G C
Dept G C Job
Goals
G C Profile

Future C
Performance Personal
Management RESULTS Development
Questions?

What Affects the “RIGHT” Things?

Discuss


Part Two- Action Learning is a Procedural Journey

Learning &
Effect Recollection
curve
Measuring
point

Knowledge Ability Action

Informed KNOWLEDGE and Skills Transfer

Continuous Engagement and COACHING

INDIVIDUAL Performance


Transfer-oriented Training
Reachable “long-time”
Quantity of the Transfer-
Knowledge transfer remembering rate by
orientation using activating
100 %
learning systems:
70% to 80 % !

70 %

50 %

~ Success
Factors
20 % Discuss

3-day- 48h 72h 1 week 6 weeks time
training
(3 * 8h)


Effective Training & “Effective Results”
• Clarification of target and task with consultant and client
Transfer -– Success Factors

• Transfer planning 3 days before
training
• Target agreement with manager and employee
• Transfer-concept
• Training
• Training-Feedback of employee 3 days after
training
• Feedback-interview with manager and employee
4 weeks after
• Documentation and review of learning success training
• Transfer-interview with manager and employee
2 to 5 months after
• Development of the “Months-PDP” by the employee training
• Discussion of the “Months-PDP” with the manager
• Review of realization and behaviour change 6 month after
training
• Final interview with consultant
• Measurement of solutions and effects 12 month after
(“hard & soft facts”) training


Effective Results

the
Effectiveness .. intended
is all about getting results
the best
possible


Common Barriers hindering Success and Ownership
Does the MANAGER have a clear idea about reason and purpose as well as
the target of the training measure?
Does the MANAGER support actively with the implementation? (Target
interview before and feedback interview after the seminar, transfer
interview)
Is the PARTICIPANT open for new things and ready to test new things?
What does the motivation structure of the PARTICIPANT look like? How strong
is the motivation to change established things with new learnt methods?
Does the PARTICIPANT have enough time to work on his transfer, tasks and to
orientate on his personal development plan?
Does the PARTICIPANT have enough situations and possibilities to apply
learnt things?
Are the COLLEAGUES interested in getting to know what the participant has
learnt so that they too can “learn something quickly and work as a team”?
More
MACHWÜRTH TEAM International (MTI), Phone +86 6590 0207 • Fax +86 10 6590 0250 • e-mail: info-asia@mwteam.de • Internet: www.mticonsultancy.com serious ones? 10

More Questions to review

How do I correctly identify the right priorities for training?
What training outcome is expected to support the
business?
What support do I need from managers to ensure training
is effective? But how much support can I get from them?
Do I have enough management support? If not how?
How do I intervene to correct training efforts that are not
effective?
How to sustain the training results moving forward?

Discuss


Group Activity:
1. Each table group to brainstorm on best practices
of training effectiveness. Come up with a list of 5, or
maximum 10, best practices. Challenge your friend’s
answer and be convinced - 15 minutes

2. Each table group to identify the best 3 best
practices from your list and be prepared to share with
the class - 10 minutes


Passion to Perform
We Make
Your Strategy
Executable!
MACHWÜRTH TEAM
INTERNATIONAL
Thank You Training & Consultancy
Management & Leadership
Marketing & Sales
Customer Service
Project Management
Teambuilding & Outdoor
E-Learning Programs

MACHWUERTH TEAM INTERNATIONAL (MTI) Asia
Landmark Tower 2 • Unit 2106 • 8 North Dongsanhuan Road • 100004 Beijing
Phone: +86 10 65900207 • Fax: +86 10 65900250
E-mail: info-asia@mwteam.com • Internet: www.mticonsultancy.com

More Information about MTI

MTI China can be your Strategic Business Partner
Machwurth Team (Germany) International specializes in training and
organizational development by introducing global principles and global
standards but applying these international practices and skills locally.
The MTI company has over 20 years of experience and is active in 80
countries.

MTI is focused on helping our customers to successfully implement their
business strategies and to measurably contribute to their objectives; whether this
is at corporate level or individual contribution.

We offer solutions:
 Management development and People-leadership skills transfer
 Change Management and Coaching
 Sales and Customer Service training
 Team Development
 Assessments – in leadership or personality profile or task-oriented

In Asia, MTI has 70 consultants and we are able to implement workshops and
coaching in English, Mandarin, Cantonese and other Asian languages.


MTI helps you to reach your targets to increase the
competency and commitment of your employees and leaders.

Founded in 1989
=> 20 years of experiencs and success
More than 2700 projects
=> more than 1 million participants
About 80 countries worldwide
=> More than 300 international
consultants
Excellent References from companies of
Europe Asia
all sizes and branches of business
Strategy-oriented tailored-solutions for
customers including result review
In-house Consulting, Training,
Coaching & Process Development
15
MACHWÜRTH TEAM International (MTI), Phone +86 6590 0207 • Fax +86 10 6590 0250 • e-mail: info-asia@mwteam.de • Internet: www.mticonsultancy.com

M T I – Portfolio
Method Toolbox from A to Z
Audio Training, Action Learning, Continuous Improvement (Kaizen), E-Learning, Experiential Learning, FISH!, Leadership Toolbox,
Large Group Events, Management Performance Letters, Mouse Strategy, Outdoor, Penguin Strategy, Process Improvement,
Six Sigma, Talent Management, Team Development, Training on the Job, Workshops

Corporate Company Development
HR Development Organisational Development
Leadership & Management

Sales Strategy & Training

Continous Improvement
Change Management &

Process Management &

Quality Management &
Customer Relationship
Strategy & Training

Company Culture

Service Level
Development

Process
IT Tools

Diagnosis Toolbox from A to Z
360⁰ Feedback, Appraisal Systems, Assessment Centers, Conflict Profiles, Competence Management, Conversation profiles, Decision
Profiles, Employee or Customer Satisfaction Surveys, Manager Assessment, Meeting Profiles, Mystery Shopping, Organizational
diagnosis, Performance Management Systems, Personality Profiles, Project Profiles, Process Feedback, Team Diagnosis

Some of our customers in CHINA


Mti Am Cham 2009 Best Practices For Effective Training

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