This document provides dos and don'ts for dealing with bad service at a restaurant. It advises that if service is poor, customers should speak to management calmly rather than taking it out on servers. Specifically, it recommends not stiffing servers on tips, as they earn very low wages and rely on tips, and stiffing them is like wasting their time. It also says customers should sit where seated by the host to avoid upsetting servers. The tips are meant to help servers provide better service and keep customers happy.