This document provides dos and don'ts for dealing with bad service at a restaurant. It advises that if service is poor, customers should speak to management calmly rather than taking it out on servers. Specifically, it recommends not stiffing servers on tips, as they earn very low wages and rely on tips, and stiffing them is like wasting their time. It also says customers should sit where seated by the host to avoid upsetting servers. The tips are meant to help servers provide better service and keep customers happy.
1. Do's and Don’tsof DealingWithBadService
You showup at a restauranthappyto get that meal youalwaysgetand love.The Caesarsaladandfor
the entree,anice ribeye cookedmediumwell.There'sonlyone catch,yourservice washorrible.The
steakwasn'tcookedright,the serverwasonlyat your table twice,andyourdrinkisempty.What do you
do? There are plentyof people whowouldjustgooff onthe serveror go off ona managerbutas an
adultthisis noway to handle yourself.You're atodds.Here'sa few do's anddont's of properrestaurant
etiquette.
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DO: From the getgo, sitwhere the hostseatsyou.
Unlessphysicallyyouare notable tosit there because of ahandicapor your too coldso sitclose to the
door,the hostoperatesona systemwhere theyrotate the tablessotheycan evenlygiveserverstables.
It iswidelyunderstoodthatsome peoplemaynotfitinboothsand that isperfectlyfine.If you're
noticeablyupsetforlittlereason,ninetimesoutof tenthe message willimmediatelygetrelayedbackto
the assignedserver,whoincertainsituationsmightnotwanttospendtoo muchtime at your table.
DON'T: Stiff yourserver.
In otherwords,don'tleave a tipof zero dollars.Althoughsome serviceisterriblyawful,the staff is
workingtokeepyouhappyand bellyfull whiletryingtofeedtheirown.The average servermakesclose
to 5 dollarsanhour,whichin hindsight,isabout40 dollarsaweekif itweren'tfortips.Theymake their
moneyoff the tipsthat the customersleave.Whentheygetstiffed,it'salmostlike thatentire tableand
all that energywasa waste of time.If you're a regularthatdoesn'ttip,you probablynotice thatyou're
receivingmediocre service nightinandnight out.That'sbecause inthe serversmindyouaren't worth
theirtime if you're notgoingto tip.Theyrather have the couple inthe corner thatare first-timersthat
are goingto leave anice couple bucksforthe server.
These are justtwo tipsfor a currentserverthat doesn'twantto see people comingorleavingupset.In
the worldof servingtablesthe tipsare everythingandahappycustomermeansa happyserver.If a
problemsoccurstalklike anadultto management,andbe calm.
https://www5.cob.ilstu.edu/mdeason/how-to-deal-with-shy-restaurant-service-the-dos-and-donts/
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