Welcome to the 12th edition of the British Water Handbook in the 30th anniversary year of England’s privatised water industry. We have made considerable progress after decades of underinvestment and neglect, but as always there is much more to do.

1. HANDBOOK
SPONSORS
MEMBERS’
HANDBOOK 2019

2. A world leader
in treated water
Products
Water treatment plants
Wastewater treatment plants
Desalination and membrane treatment plants
Distribution and collector networks
Dams, reservoirs and pumping stations
Package plants and products
Capabilities
Project finance
Engineering, procurement and construction (EPC)
Operation and maintenance (O&M)
Water asset management / non-revenue water
Management contracting
Water company ownership
Consultancy services
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4. The British Water Members’ Handbook has been published by Publications
UK Ltd. Specialist publishers to trade associations across the UK.
Whilst every care has been taken in compiling this publication, and the statements contained herein are
believed to be correct, the publishers and the promoters will not accept responsibility for any inaccuracies.
Reproduction of any part of this publication without permission is strictly forbidden. © Publications UK
Limited 2018. British Water and the publishers make no recommendation in respect of any of the
advertisers, and no recommendation may be implied by way of the presence of their advertisements.
Publications UK
Tel: 020 8238 5000
E: info@publicationsuk.co.uk
www.publicationsuk.co.uk
HANDBOOK
SPONSORS
MEMBERS’
HANDBOOK 2019
Contents
4
Foreword 05
British Water Rebranding 08
Benefits of Membership 10
A World Leader in Treated Water 12
British Water Structure 14
Message from the Technical Forum Chairman 16
Technical Forum 20
Technical Guides and Codes of Practice 23
Real-Time Monitoring Focus Group 24
Wastewater Treatment Plant Focus Group 26
Data & Analytics Focus Group 28
Sustainable Water Management Focus Group 30
Innovation Focus Group 32
Message from the International Forum Chairman 34
International Forum 38
Message from the UK Forum Chairman 42
UK Forum 46
UK Regulatory Structure 48
BIM4Water Development and Achievements 50
Innovation Exchange 57
Events 58
Membership Listings 66

5. 5
Welcome to the 12th edition of the British
Water Handbook in the 30th anniversary year
of England’s privatised water industry. We have
made considerable progress after decades of
underinvestment and neglect, but as always
there is much more to do.
Over the years this Handbook has become an
indispensable guide to the skills and expertise of
British Water member companies and the crucial
role you play in providing essential services,
efficiently and effectively, for the water sector
at home and abroad.
A hallmark of the membership is its collective
power to innovate and transform the way
services are delivered in a changing and more
demanding world, sharing best practice and
adopting a can-do approach to solving previously
intractable problems. The growing challenge of
more extreme and volatile weather conditions
and a rising population cannot be under-estimated,
so we need to continue to develop and deliver
long-term sustainable solutions.
At the time of writing, our industry faces a
tougher regulatory settlement and a very
uncertain outcome to Brexit. Tackling these
and other issues, and meeting the growing
expectations of customers and society, requires
an industry that is both responsive and resilient,
with a strong supply chain at its core.
Having proudly marked British Water’s 25th
anniversary last year, our expertise and
experience has never been more important as
we move towards a new decade of opportunity.
Together we must carve out a new future for
the customers and communities we serve and
the environment we protect and enhance.
I am confident that British Water will continue
to thrive and become an ever-more relevant
and influential advocate for the industry under
the leadership of Lila Thompson as our new
Chief Executive, who will be known to many of
you in her former role as International Director.
In welcoming Lila, I would also like to pay tribute
to Lloyd Martin who has stepped down as Chief
Executive after three years of outstanding service.
I wish Lila every success and look forward to
working with her and the wider membership
as we make the most of the opportunities that
lie ahead.
Chris Loughlin
Chairman
Foreword
The collective power to innovate
and transform – for customers,
communities and the environment

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A proud member of British Water, Premier Tech
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8. 8
an exciting communications strategy more
closely aligned to our members’ and industry
needs. This will include ‘Thought Leadership’
videos and podcasts and greater and more
strategic use of social media platforms.
Members can obtain enamel lapel badges
featuring the new BW monogram at any British
Water event or by emailing Marie Tierney at
marie.tierney@britishwater.co.uk
Lila Thompson
Chief Executive
This exercise is being rolled out across the
company (e.g. mailings, emails, website) and
will be completed in early 2019. This Handbook
itself is one of the final pieces of our rebranding
jigsaw, and we hope you agree that our new
style and image are impressive.
Our rebranding programme began in 2017 as
a detailed internal assessment of the Water
Industry as a whole; British Water’s position
within it; and how British Water could improve
its effectiveness for its members by reshaping
its profile, image and external communications.
The outcome was far more than merely a new
logo and a new monogram: it embodies an
updated statement of our personality and
our vision for the future.
The rebranding itself coincided with the 25th
Anniversary of British Water. Last October, as
we unveiled the new logo at our anniversary
celebration at the Gherkin, it was rewarding to
receive so many positive complements from
those who have been associated with BW
over the last quarter-century.
As British Water’s new Chief Executive, I and
my dedicated team, will continue to oversee
the roll out of the brand and the delivery of
Alert British Water members will have noticed that their organisation
has rebranded itself in recent months.
British Water Rebranding

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• Wastewater
• Rainwater Harvesting
• Stormwater
• Storage
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Specialists in the design and manufacture
of innovative products for the commercial,
industrial and domestic markets.
Caring for
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For further information or to find out more call:
+44 (0) 8702 640004 or visit www.premiertechaqua.co.uk

10. Benefits of
Membership
• Governments/government departments
• Regulations (EA, DWI, Ofwat, WICS, SEPA,
and EHS)
• Major customers
• Standards bodies
• EU Commission
• UK, EU and international standards
preparation
• Other sector representative bodies, including
those that represent other areas of the water
industry, promote education and professional
qualifications, formulate training needs, etc.
• Technical press
Market Awareness
British Water provides market information on
home and overseas water and wastewater
markets. British Water promotes contact
between British Water members and prospective
customers, partners, and suppliers through
a series of inward and outward international
visits and regular liaison meetings with UK water
utilities and major industrial users.
British Water’s vision is to be THE
voice for UK organisations involved
in the global water industry.
Our mission is to support our
members’ businesses, to represent
our members’ interests, to promote
best practice and to enhance the
value of British Water membership
British Water has a wide and varied membership
covering all areas of the water industry including
amongst others: water companies, consultants,
contractors, service providers, equipment
manufacturers and suppliers. British Water
works, in partnership, to bring efficiency,
resilience and value for customers. British
Water aims to ensure each member company
has access to services that will enhance their
development potential and provide added
value to the way they do business.
British Water provides opportunities for
member companies to participate in a wide
range of activities across our three main areas
of operation:
• UK Forum (municipal and industrial sectors)
• Technical Forum (technical innovation, best
practice and consistency in key areas)
• International Forum (providing expert
support and market assistance)
Representation
British Water represents the industry, collectively,
to decision makers where often the views of a
single commercial enterprise will not register.
British Water is able to assist our members in
shaping the future of our industry and influencing
technical and commercial policies.
British water is able to manage and debate
on issues that affect the industry and to
communicate our members’ views credibly and
appropriately to decision makers including:
10

11. British Water provides information on:
• Markets (players, size, characteristics,
needs, etc.)
• Technology trends and sources of funding
• Projects and potential business opportunities
• Advance knowledge of legislation changes
• Knowledge of new and changing standards
Technical Best Practice
British Water contributes to the development of
British technical standards, the harmonisation
of European standards and the shift towards
international standards on an ongoing basis.
British Water represents the interests of the
UK water and wastewater industry in all areas
where important decisions are being made and
provides members a direct conduit and input
into the process.
British Water promotes the use of best practice,
technical, commercial and operational expertise,
to increase knowledge, understanding and
awareness, to foster commonality, improve
performance, advance knowledge of legislation
changes, and disseminate knowledge of new
and changing technical standards.
Membership Value
British Water seeks to enhance the value of
membership through:
• Offering members discounted rates
• Access to exclusive industry meetings
and events
• Networking opportunities
• Brand and Marketing support
British Water welcomes companies in
membership which:
• Enhance the standing of the British water
industry in the UK and overseas
• Are willing to collaborate with colleagues to
meet the challenges of changing regulatory
demands
• Have a desire to develop their own business
potential to its maximum and promote best
practice to enhance the industry as a whole
11

12. A World Leader in Treated Water
Biwater is in the business of bringing water
to life, making sure clean water gets to the
people who need it and wastewater is treated
responsibly. It’s a crucial business, meeting
a fundamental human need and protecting
a vital natural resource, and it’s one Biwater
undertakes unlike any other organisation.
Biwater incorporates expertise drawn from
50 years of operation across 30 companies.
The Group provides specialist knowledge and
international experience to deliver
clean, safe drinking water to
millions of people worldwide,
completing over 25,000 projects
in over 90 countries.
Biwater brings a competitive
combination of technical
excellence, project
management expertise and
independent financial strength to a
project. Biwater engineers evaluate the
need, design an optimal solution, and ensure
construction to globally-recognised standards
of excellence.
Biwater’s holistic approach combines the very
best of British engineering with a modern,
unique and flexible template for solving the
world’s water challenges. Biwater’s highly
successful track record spans the complete
range of water and wastewater products and
services: water and wastewater treatment;
water asset management and consultancy;
infrastructure ownership, investment and
operation; packaged plants and products; and
membrane technology and desalination.
Biwater built its first major reverse osmosis plant
in Riyadh, Saudi Arabia in 1971 (after many years
equipping Royal Navy Ships). This first major
desalination plant constituted 10% of the world’s
entire reverse osmosis capacity at the time. Over
the subsequent decades, Biwater has built up an
extensive track-record in membrane systems
– designing, procuring, manufacturing
and constructing large-scale plants
to treat seawater, brackish water
and municipal wastewater.
It is Biwater’s unique forty-year
relationship with the British
Government’s Export Finance
Department, and other large
multi-lateral lending agencies,
that allows it to provide finance for
projects that are currently unavailable
or unaffordable to Governments, by spreading
the cost of these large infrastructure works over
up to 20 years, in affordable yearly repayments.
Biwater is proud to have provided sustainable
treated water solutions for communities for the
past 50 years. With the world’s water resources
diminishing and facing increased pollution,
we look forward to continuing our service to
communities around the world that both will
protect the environment and foster economic
development for generations to come.
Biwater, having celebrated its 50th anniversary last year, was established in
1968. Throughout its history, the company has grown to meet the demands
of many water-stressed countries and their burgeoning populations. Today,
Biwater is a world leader in treated water, providing large-scale water and
wastewater solutions for clients across the world.
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• Adoptable Pump station (SFA)
• Inline Muncher / Grinder Sewage units
Services
• Supply / Installation / Commissioning
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• Factory witness testing
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• Established UK business privately owned
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• Coverage of the whole of the UK
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14. British Water Structure
Chief Executive
Lila Thompson
Finance Director
Bence Ketler
UK Director
Paul Mullord
International
Forum
UK Forum
Technical Forum
Technical Manager
Mar Batista
Commercial
Events Manager
Katie Moore
Finance & Admin
Officer
Marie Tierney
Programme
Support Officer
Ken Ogura
International
Manager
Karolina Perét
Technical Focus
Groups
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16. After setting up my own business just over 2
years ago, one of the first things I did was to join
British Water for exactly the same reasons, and I
would always recommend any business involved
in the water or wastewater industries to do the
same, as long as you make sure you put the
effort in to get the best out of membership.
I’ve always been a strong believer that the
more effort you put in, the more you and your
organisation will gain. This doesn’t necessarily
mean that you always need to have someone
available to attend every meeting or go to all the
events throughout the year, but sometimes it
just needs the right person to be able to feed
in concerns or issues and respond to requests
for information or feedback.
If I could make one request starting my tenure
as Technical Forum Chairman, it would be
for member companies to make sure they
get involved as much as
possible. There’s always
the opportunity to raise
any aspect for discussion
at, or prior to, any of the
bi-annual Technical Forum
meetings, but why wait for up
to 6 months? I know Dr Mar
Batista would be happy to
receive any input at any time and likewise, I would
be happy to hear from any member who has an
issue or topic that needs consideration.
Just to explain a little more about the Technical
Forum, we try and work as closely as possible
with the UK and International Forums within
British Water (and you can read about them in
this publication separately) to monitor industry
regulations, standards and technical issues to
make sure we can inform members as much
as possible and coordinate their views, acting
as a focus for discussion within the industry.
I am looking forward to helping and supporting
Dr Mar Batista, British Water’s Technical
manager, wherever I can and seeking to
ensure that we provide a suitable forum for
the discussion of all technical
issues relating to the water
and wastewater industry. I’d be
particularly keen to encourage
members to feed in their
current most pressing technical
issues and concerns to help
us decide on how best we can
support their businesses.
Having been convenor of the Sustainable Water
Management (SuWM) Focus Group for many
years, I am more than aware of how important
these groups can be to members. In my previous
company, there was never any resistance to
me spending time attending group meetings or
carrying out the duties as the convenor as they
understood how much could be gained through
influencing legislation and guidance, keeping
abreast of current or emerging issues, and using
the various events as perfect networking or
exhibiting opportunities.
This will be
my first year
as Technical
Forum
Chairman
after having
been involved
with British
Water in one
way or another for over 15 years now,
mainly through regular focus group
attendance representing my previous
employer who have remained a
member company during that period
Message from the Technical Forum Chairman
IF I COULD MAKE ONE
REQUEST STARTING MY
TENURE AS TECHNICAL
FORUM CHAIRMAN, IT
WOULD BE FOR MEMBER
COMPANIES TO MAKE SURE
THEY GET INVOLVED AS
MUCH AS POSSIBLE
16

17. Production of relevant technical publications
and guidance notes is another key aspect, and
this is one area where the previously mentioned
Focus Groups are very important.
Currently there are several groups active within
British Water and, again, you will be able to read
more about them within this publication but in
summary they consist of:
• The Data and Analytics Focus Group
• The Extractive Industries Focus Group
• The Innovation Focus Group
• The Real Time Monitoring (RTM) Focus Group
• The Sustainable Water Management (SuWM)
Focus Group
• The Wastewater Treatment Plant (WWTP)
Focus Group
These groups typically meet every 3 months
or so, or as often as required to deal with
any particular issue, and past minutes and
documents are always available via the British
Water website.
As mentioned earlier, any suggestions for
potential focus groups can always be raised with
Mar or myself at any time, please don’t feel that
you have to wait until the next meeting to bring
it up. The next meeting is not due to take place
until May 2019 so flagging things up beforehand
will at least allow it to be considered at or before
that time.
It was great to have the involvement of one of
the big water companies at our last Technical
Forum meeting and really exciting to hear about
their initiatives to not only complete the current
AMP program but what they have submitted
in their PR19 business plans and beyond. It’s
great to see that we are now getting the water
utilities and retail operators joining British Water
and taking such an active role. I’m sure we are
entering a period where we will see a much
more joined up approach to dealing with water,
not only from the perspective of delivering clean
drinking water and disposing or recycling our
wastewater, but also in dealing with rainwater
from the point at which it falls on our buildings,
landscape and infrastructure.
I’ve looked through most of the PR19 business
plan submissions and it’s great to see so
many mentions of topics such as integrated
catchment management, sustainable drainage
and improving ecological quality. Only time will
tell if they all deliver on these fronts, but I would
say that the signs are looking positive. The
more that industry can engage with the water
companies through organisations like British
Water and encourage them to attend relevant
focus group and forum meetings, the more
likely we are to fully understand the best way
to protect our environment, our businesses
and our futures through better collaboration
and innovation.
I look forward to what I’m sure will be an
interesting and hopefully exciting, couple
of years.
Alex Stephenson
Chair of British Water’s Technical Forum /
H2O Intelligence
IT’S GREAT TO SEE THAT WE ARE
NOW GETTING THE WATER UTILITIES
AND RETAIL OPERATORS JOINING
BRITISH WATER AND TAKING SUCH
AN ACTIVE ROLE
17

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20. The role of the Technical Forum is to
coordinate all activities on technical
and technological developments
affecting the industry. This entails
holding Focus Group meetings,
monitoring technical development,
regular dialogue with local and
national authorities, regulators
across the UK, standardisation
bodies, and also academia
It acts as the portal for responses to
consultations on technical issues, and
coordinates inputs to standards and
regulatory development. The Forum also
prepares technical guidance, codes of practice
documents and factsheets which are freely
downloadable from the British Water website.
British Water has widened its strategy to include
water-related environmental and sustainability
issues in other industry sectors in its area of
influence. This has expanded the Technical
Forum’s range of activities considerably,
requiring challenging realignments of focus
with members’ needs within the wider remit.
The objectives of the Technical Forum are:
• To promote collaboration, innovation and
communication amongst our members
and third parties
• To publicise our members experience
on technical issues affecting the water
industry through focus groups,
publications and conferences
• To facilitate our members success and
growth by assisting with technology
transfer within the global water sector
• To raise industry standards through
the development of nationally recognised
codes of practice
Technical Forum
Focus Groups
The day-to-day work of the Technical Forum is
carried out by Focus Groups, each formed to
deal with a particular technical issue, or range
of issues. The Focus Groups are established
according to members’ needs and changes in
pressures from the drivers or regulations.
The Focus Groups currently operating are
• Data and Analytics
• Innovation
• Real-Time Monitoring
• Surface Water Management
• Wastewater Treatment Plant
20

21. Technology Transfer
The Technical Forum coordinates technology
transfer within a global water sector for the
benefit of member companies, assimilating
and processing innovative ideas, products
and services from all over the world. It also
organises outward and inward technology
transfer and study tours to countries which
have innovative technologies applicable to
the UK.
The Technical Forum facilitates the dialog
between academia and industry, through visits,
workshops and periodic communications.
Commercial Activities
The Technical Forum highlights, to an ever-
widening audience, the technical experience
of the British Water membership through
conferences, seminars and other networking
events, training courses and publications.
Raising Industry Standards
The Technical Forum aims to raise industry
standards through the development of codes
of practice that become nationally recognised
standards. Our members have a key role in
providing inputs based on their expertise to
those documents.
The Technical Forum has worked closely in
recent years with stakeholders across the UK to
collaborate and find a common approach to the
problems caused by Fats, Oils and Grease (FOG)
in the sewers. Under the British Water umbrella,
the FOG Forum was created, and lately
invigorated, facilitating a co-operative dialog
across all the parties involved and affected by
FOG. To raise industry standards and help raise
awareness, the Grease Contractors‘ Association
has been supported from the beginning by
British Water, contributing to its growth in
membership and independent governance.
THE TECHNICAL FORUM HIGHLIGHTS,
TO AN EVER-WIDENING AUDIENCE,
THE TECHNICAL EXPERIENCE OF THE
BRITISH WATER MEMBERSHIP THROUGH
CONFERENCES, SEMINARS AND OTHER
NETWORKING EVENTS, TRAINING
COURSES AND PUBLICATIONS
21

22. Fats, Oils and Grease
Code of Practice – food service industry fats oils and grease
Sustainable Urban Drainage
Technical Guidance – SuDS guidance for proprietary sustainable drainage systems and components
Code of Practice – assessment of manufactured treatment devices designed to treat
surface water runoff
Small Wastewater Treatment Plants
Code of Practice – drainage fields for the disposal of septic tank and small wastewater treatment
systems effluent
Code of Practice – flows and loads – 4 sizing criteria, treatment capacity for sewage
treatment systems
Code of Practice – maintenance and servicing of small wastewater treatment systems (package
plants) up to 50 population equivalents (pe) and larger systems up to 1,000 pe
Code of Practice – guide to the installation of small wastewater treatment systems (package plants)
Code of Practice – guide to desludging of small wastewater treatment systems (package plants)
Code of Practice – guide for Users of Sewage Treatment Systems
Technical Guides and Codes of Practice
Guide to Sustainable
Drainage Products and
Services
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FORUM
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technology. Real-time monitoring gives water
companies immediate information about how their
assets are performing and what’s happening in the
network or at the treatment works. Through real
time monitoring assets can be made more resilient
to heavy rainfall and climate change, for example.
As lower cost real-time sensors and monitors
become routinely available, there is a recognition
that the industry needs to work together to get
a broad view of what the needs of the water
companies are and how they can be best met.
This makes it an exciting time for the sector and
the perfect time for the end-user utilities,
consultancies and technology developers to
come together to share knowledge. Our goal is
to connect experts and end users, and share
that specialist information.
The Real Time Monitoring Focus
Group focuses on key challenges
to the delivery of reliable asset/
process monitor data and factors
that influence how this data can
be used to make timely, informed
operational decisions
Joanna Kelsey
Principal Modeller, Stantec UK
24

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26. In 2018 along with
a name change the
group broadened
its remit and
expanded to
encompass
treatment plants
up to 1,000
population
equivalent, as
British Water Flows and Loads can be used to
design to this level. Not only has this broadened
the groups appeal to larger plant manufacturers
but extended out to those in the supply chain
who offer pre and post treatment equipment
not normally found on domestic plant.
The group is responsible for the upkeep of
British Water Flows and Loads, a document
referenced by SEPA, E.A., Northern Ireland
and Natural Resources Wales. The regulators
regularly attend our quarterly meetings and
refer to the group for specialist advice, keeping
us updated on legislative changes that may
impact our industry.
The group has also revamped and raised
the standard of the British Water approved
service engineer training course, to be launch
in April 2019.
The group has regular guest speakers attending,
offering industry relevant updates, information
or just the topic of the day. Whilst the subjects
covered are serious we try and operate in an
informal friendly way encouraging open debate
and valuing all input.
Andrew Baird
Technical Director, WPL Ltd
Historically the WTP Focus Group represented small packaged treatment plant
manufacturers within British Water covering plant up to 50 population equivalent
26
Wastewater Treatment Plant Focus Group

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MN^

28. A forum by which best practice use
of analytics across the water industry
and its supply chain can be shared,
discussed and evolved to provide
better outcomes to customers and
bring efficiencies to water companies
Data & Analytics Focus Group
The specific goals of the group are:
• To share, discuss and evolve best practice
analytics at a strategic, tactical and operational
level of water companies and across the
supply chain
• To provide guidance on appropriate analytical
tools and methodologies specific to the
challenges of the water sector
• To review and understand best practice
analytics in other infrastructure sectors and its
application to the water sector
• To learn and understand how best practice
analytics from other countries can be utilised
here in the UK and how best practice in the UK
can be sold out to the world
• To allow companies and individuals with a
common interest in analytics an opportunity
to communicate and interact with each other.
Joe Roebuck, SEAMS – An Arcadis Company
28

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30. Sustainable Water
Management
Focus Group
The sustainable water management
(SuWM) focus group is one of the
longer running and well supported
groups in British Water and was
formerly known as the sustainable
drainage (SuDS) group and as that
name would suggest concentrated
most of its effort on representing
member’s interests in the SuDS
sector. That has continued to a
certain extent but since the name
change several years ago, we have
included the consideration of topics
such as flooding and sustainable
water supply. Meetings are generally
very well attended but we are
always keen to encourage as many
members as possible to get involved.
We have produced some very useful
guidance documents in the past and
helped drive legislation and industry
guidance through active participation
with other organisations and relevant
consultations.
Alex Stephenson,
H2O Intelligence
THE SUSTAINABLE WATER
MANAGEMENT (SUWM)
FOCUS GROUP IS ONE OF
THE LONGER RUNNING AND
WELL SUPPORTED GROUPS
IN BRITISH WATER
30

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32. Innovation is a broad field and this new group has a range of dimensions
Innovation is a
broad field and
this new group
has a range of
dimensions.
It enables the
sharing of the
experiences of
members in bringing
innovative products and services to the water
sector. Examples arise from the spectrum
of member interests from new science,
technology prototypes and existing technologies
seeking new applications and markets. It is
forward looking in anticipating technological
change and the challenges of climate change,
decarbonisation and circular economies. It
also acts as a knowledge exchange hub in
highlighting government initiatives within the UK
innovation ecosystem, funding opportunities and
the evolving policy landscape. The group attracts
and benefits from a wide variety of participants
allowing networking and learning across British
Water’s membership.
A working group has been established to evaluate
British Waters Innovation Exchange and to
explore the inertia currently within the existing
utilities in their adoption of innovations. Future
plans include a conference and good practice
guidance for innovation and its management.
Nicholas Corker
Innovation Manager, Centre for Ecology & Hydrology
Innovation Focus Group
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34. As the
Chairman of the
International
Forum, I am
honoured to
introduce this
section of our
Members’
Handbook
British Water’s International Forum provides
information and networking opportunities for
our member companies involved in exporting
and international trade development. It
links into other trade associations, business
development groups and the UK Government’s
trade promotion teams. As such it provides
a unique platform for companies wishing to
expand their business overseas by entering
new markets or introducing new technologies.
The International Forum enables our members
to: engage with potential clients or partners;
understand new markets better; and gain access
to the UK Government’s team of experts in the
Department for International Trade (DIT), within
the UK and in our Embassies, High Commissions
and Consulates abroad. The Forum provides
a networking conduit for best practices and
knowledge, and as such can help your company
achieve greater export successes.
The Forum normally meets 4 times a year, with
guest speakers on a range of export-related
topics. Member companies and associated
organisations are encouraged to host these
meetings to provide attendees with a closer
understanding of that host’s international
business focus and successes. Please note:
we are always looking for volunteers to
provide venues!
Message from the International Forum Chairman
This year, I am delighted to report a wide
engagement across the supply chain at our
events. Our sponsor for the International
forum – Trant Engineering Ltd – have been one
of a number of contractors who have been
involved with us. Alongside that, participation
across consultants, suppliers and clients has
increased. Our recent forum had a roundtable
which was led by our international mentors, it
was incredible to see the knowledge that was in
the room and gained by participants in such a
condensed timeframe.
UK Stand at Singapore International Water Week 2018
34

35. During the autumn we hosted our annual
International Reception and conference.
Attracting around 100 attendees. New this
year was a collaboration with DIT to bring in
international contractors in a meet the buyer
forum, providing direct access to international
buyers. The conference, the following day,
included presentations and roundtables to
Guests at the International Reception, 2018
increase knowledge of markets. The conference
was considered a great success. At the 2018
International Reception, Peter Simpson, Chief
Executive, Anglian Water, spoke around the
fantastic work that the UK supply chain does for
Anglian Water. As the supply chain, we can use
this UK based work to promote our interests
internationally.
THE INTERNATIONAL FORUM ENABLES OUR MEMBERS TO: ENGAGE WITH
POTENTIAL CLIENTS OR PARTNERS; UNDERSTAND NEW MARKETS BETTER;
AND GAIN ACCESS TO THE UK GOVERNMENT’S TEAM OF EXPERTS
35

36. We have expanded our team of experts from
our membership who have agreed to share their
specialist business knowledge and experience
for several key countries. Members who require
specific assistance can see the mentor listed
on the British Water website. The mentors now
cover areas including Australia, Middle East,
China, Ireland, Americas and the Caribbean.
The International Forum has continued to
partner with external organisations through the
year where we see benefits for our members.
These include Enterprise Ireland, DIT and UK
Export Finance. To learn more about these
partnerships please speak with the British Water
team or myself and come to our forum meetings.
I do hope you will be able to participate in some
of the forthcoming activities being organised
by our International Team. I invite you to attend
our future meetings and see how participating
in British Water’s International Forum can help
your company grow internationally.
Andy Wallace
Chair of British Water’s International Forum
International Conference, 2018
WE HAVE EXPANDED OUR TEAM OF EXPERTS FROM OUR MEMBERSHIP
WHO HAVE AGREED TO SHARE THEIR SPECIALIST BUSINESS KNOWLEDGE
AND EXPERIENCE FOR SEVERAL KEY COUNTRIES
36

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38. International Forum
British Water’s international services provide UK supply chain companies
with information on global water and wastewater opportunities and access
to international clients and potential business partners.
These services include introductions to
local contacts; the organisation of business
development visits; UK pavilions at leading
overseas exhibitions and conferences; UK
based networking meetings and an annual
conference and reception.
All of these initiatives facilitate introductions
to municipal and industrial clients in markets
where British Water believes it can add
value. The markets/projects tracked have
traditionally been in the Middle East and
Europe and British Water is currently exploring
further opportunities in Africa, Asia and
Latin America.
We attract significant interest in our
international services from members and
non-members and are delighted to have the
continued support of Trant and Wood, as
principal sponsors of our International Forum.
Our seven International Business Mentors
(IBMs), who are expert exporters, continue
to provide members with specific country-
assistance at no cost:
1. Australia – Phil Tomlinson, Metasphere
2. Bahrain, Iran, Iraq, Kuwait, Oman,
Saudi Arabia, and the UAE – Bill Mitcheson,
Export Assist International
3. Europe & USA – Tom Williams, Enebio
4. Caribbean – Andy Wallace, Wood PLC
5. China – David Wilson, Partech Instruments
6. Middle East, Africa and India – Ian Barrett,
Black & Veatch
7. Ireland, Jordan & Oman – Shaun Stevens,
EPS Water Ltd
If you are a member of British Water and are
interested in becoming an IBM do contact the
British Water team.
In the past year we have organised pavilions at
3 leading international exhibitions/conferences
helping 21 UK companies gain access to UK
government grant support totalling £60,500.
• Oman Energy & Water Exhibition &
Conference, Muscat, May 2018
• Singapore International Water Week,
July 2018
• Vietwater, Ho Chi Min, November 2018
We also supported the following events helping
UK companies attend or participate in:
• IFAT Munich, May 2018
• Circular Economy Conference, Liverpool,
June 2018
• Industrial Diversification Conference &
Exhibition in collaboration with Northern
Offshore Federation, September 2018
• Latin America Water and Wastewater
Conference in collaboration with Canning
House, November 2018
We continue to hold our International Forum
networking meetings in the UK for supply
chain companies to learn about international
opportunities. These meetings have
included presentations on global aid funded
opportunities; the Department for International
Development’s (DFID) WASH Policy; water
opportunities in mining and market overviews
on India, Saudi Arabia, Latin America as well as
38

39. WOOD PLC
regular updates on UK government support for
international trade.
For the first time we held three events over
two days in October 2018 to help UK supply
chain companies meet as broad a range
of international contacts as possible. The
first of these events was a Meet the Buyer
Workshop (held at the Institute of Directors)
in collaboration with the Department for
International Trade and Enterprise Europe
Network. At this event leading international
contractors operating in Africa, Asia, Europe,
the Middle East, and the USA gave an overview
of their companies and then held one-to-one
meetings with UK suppliers. These companies
and other guests participated in the International
Reception on 20 October where our keynote
speaker was Peter Simpson, Chief Executive,
Anglian Water Group. Our International
Conference was held the following day and
hosted by Turner & Townsend. This event gave
companies access to market intelligence and
thought leaders to help review their export
strategies. The speakers included Atkins, Arup,
Black & Veatch, Hydro Nation, Jacobs, Saur
International, UK Export Finance and Wood
and gave attendees opportunities to attend
roundtable discussions with international
contractors and consultants.
As a result of our initiatives companies continue to
secure contracts and international pilot projects:
‘In the last year Wood has been awarded work
directly through contacts made at British Water.
We would not be delivering the work if we had
not become members of British Water.’ Andy
Wallace, Water Sector Director, Wood plc
We have Business Development Visits and UK
based Water Opportunity Workshops planned
for 2019. For further details please refer to the
British Water website.
IN THE LAST YEAR WOOD HAS BEEN AWARDED WORK DIRECTLY THROUGH
CONTACTS MADE AT BRITISH WATER. WE WOULD NOT BE DELIVERING THE
WORK IF WE HAD NOT BECOME MEMBERS OF BRITISH WATER
ANDY WALLACE, WATER SECTOR DIRECTOR, WOOD PLC
39

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42. Change, in British Water; Lila Thompson’s
appointment as chief executive marks the
start of a new era for the organisation, I look
forward to seeing her lead us into an exciting,
challenging future. At the same time, I must
thank Lloyd Martin for his sterling work over
many years, helping the organisation grow and
establishing the basis for extending the reach
of the organisation and the services offered
to us the members.
In November the new British Water branding
was launched, this will flow into all the
publications that we produce and will be a
fundamental part of the higher profile that is
planned for all our activities. Please keep an
eye on our website and watch your emails
for updates.
Outside our organisation we have seen
the UK water industry become a focus for
comment, from both sides of the political divide.
Background rumblings about the monopoly
position of the water companies has extended
into demands for re-nationalisation and for
greater scrutiny.
I will not attempt to mediate on the relative
virtues of these points of view, but the focus
this brings on our industry creates challenges
and opportunities for us, the supply chain.
British Water creates an ideal environment
for constructive discussion and cooperation,
fostering an environment for innovative
development of our combined skills. It is
signficant that we have a growing number of
water companies as fellow members, they can
benefit from the huge pool of expert knowledge
that resides in the member companies, whilst
providing ever greater insight into the impact
of regulatory governance and economic forces
from their perspective. ›
Message from the UK Forum Chairman
BRITISH WATER CREATES AN IDEAL
ENVIRONMENT FOR CONSTRUCTIVE
DISCUSSION AND COOPERATION,
FOSTERING AN ENVIRONMENT FOR
INNOVATIVE DEVELOPMENT OF OUR
COMBINED SKILLS
My tenure as chair of the UK Forum has come at a time of change for the
water industry and for British Water, and of course the country in general
but I have no intention of making any comments on Brexit. I am relishing
the opportunity to be part of the leadership of British Water and look
forward to making further contributions over the next 18 months
42

44. › Unfortunately, the political and economic
pressures being brought to bear raise the risk
of an awkward transition from AMP6 to 7, it
remains to be seen whether we see a step
back towards more conservative, risk averse
decision making or some bold moves forward
that embrace TOTEX and some of the excellent
innovative ideas that the supply chain is
providing. Perhaps now is a good time to reflect
on the move from outputs to outcomes – has
this impacted on the supply chain or perhaps
more importantly have we grasped the change
and improved the way we offer our products
and services?
The introduction of competition through
OFWAT’s Water 2020 reforms, the introduction
of competition to the commercial market
and the opening of the sewage sludge have
yet to be fully felt, things are changing but at
the equipment supplier level it is difficult to
find any tangible differences. I’m sure we will
be able to identify the impact with the aid of
hindsight, at the moment we need to be looking
for opportunities to add value to the change
process.
British Water, in common with most
membership organisations relies on members
being truly involved in the activities that are
arranged, the old adage of you get out what you
put in is as true as ever. I would encourage every
member to participate whenever possible, with
as much enthusiasm as possible. This will allow
you and your fellow members to benefit from
the influence that our trade association can
deliver.
Angus Fosten
Chair of British Water’s UK Forum

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46. The UK Forum holds two main meetings each
year, which address issues that are relevant
to the supply chain, such as the client’s capital
programmes, spend patterns, workload, skills
requirements and innovation. The meetings,
which usually include a visit to a member’s
facilities or to a water industry project, include
presentations from new members and
presentations and/or workshops focussing
on topical issues. They also offer an excellent
opportunity to network. Meetings in 2018 were
hosted by ABB at their new Visitor Centre at
Stonehouse, Gloucester with presentations
and a tour of the manufacturing, testing and
dispatch facilities. In the summer the meeting
was hosted by Stantec Treatment and Severn
Trent Water, with a tour of the newly completed
Sludge Thermal Hydrolysis plant at Minworth.
The success of the UK Forum is built on its
regular liaison meetings with major players in
the sector. Delegations of between 10 and 12
members represent the group at meetings with
the ten water service companies in England
and Wales plus Scottish Water and Northern
Ireland Water, where discussions are held with
senior procurement and engineering staff on a
range of relevant topics including structure and
contacts, expenditure, procurement, Innovation,
regulation, supply chain performance and skills
and resources.
There are also liaison meetings with the
economic and environmental regulators in both
England and Wales and in Scotland.
The UK Forum conducts a client performance
survey on a yearly basis. This involves members
and non-members ranking clients’ performance
on a number of criteria, such as communication,
contractual approach, procurement practice,
business practice and health and safety. The
outputs of the survey are used to provide
valuable feedback to the companies on how
they are viewed by the people that work with
them, and the results are published on the
British Water website.
British Water membership is now open to all UK
water companies and several WaSCs and WOCs
are now members. It Is Intended that suppliers
and water companies will be able to develop a
better understanding and working relationships
through more regular networking and contact.
UK Forum
The role of the UK Forum is to provide focus for British Water
activities in the UK marketplace
46

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48. England and Wales
Water Service
Provider
10 Water service
companies and 7 water
– only companies
Privately owned
Dwr Cymru Welsh Water
is managed by GlasCymru
which has no shareholders
Economic
Regulator
Ofwat (The Water Service
Regulation Authority)
Non-ministerial
government department
www.ofwat.gov.uk
Environmental
Regulator
The Environment Agency
Dwr Cymru Welsh Water
is regulated by Natural
Resources Wales
Non-department
public body
Welsh Government
Sponsored Body
www.enviroment-agency.gov.uk
www.naturalresources.wales
Water Quality
Regulator
DWI (The Drinking
Water Inspectorate)
Defra and The National
Assembly for Wales
www.dwi.gov.uk
Current Asset
Management Cycle
AMP6 2015-2020
Scotland
Water Service
Provider
Scottish Water Publicly owned company www.scottishwater.co.uk
Economic
Regulator
WICS (Water Industry
Commission for Scotland)
Non-departmental
Public body
www.watercommissioner.co.uk
Environmental
Regulator
SEPA (Scottish
Environment Protection
Agency)
Non-departmental
public body of the
Scottish Government
www.sepa.org
Water Quality
Regulator
DWQR (Drinking Water
Quality Regulator for
Scotland)
Independent Regulator
appointed by Scottish
Ministers
tp://dwqr.scot
Current Asset
Management Cycle
SR15 2015-2021
Northern Ireland
Water Service
Provider
NIW (Northern
Ireland Water)
Government-owned
company through DRD
(Dept for Regional
Development)
www.niwater.com
Economic
Regulator
NIAUR (Northern
Ireland Authority for
Utility Regulation)
Department of
Enterprise Trade
and Investment
www.ofreg.nics.gov.uk
Environmental
Regulator
(EHS) Environment
and Heritage Servcie
DOE www.ehsni.gov.uk
Water Quality
Regulator
(DWI) Drinking
Water Inspectorate
DOE www.doeni.gov.uk
Current Asset
Management Cycle
PC15 2015-2021
UK Regulatory Structure
48

49. Wastewater Management
Surface Water Management
Wastewater Treatment
Clean Water Management
Sludge Treatment
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Sludge Treatment Wastewater Treatment
LysoTherm® thermal hydrolysis plant (THP without steam)
EloPhos® controlled struvite precipitation and removal
EloDry® low temperature sludge drier
PYREG® dried sludge pyrolysis
PEARL® P-removal fertilizer production
Liquor treatment plants
Coarse bubble diffusers for sludge mixing
Preliminary stage treatment
Primary stage treatment
Secondary stage treatment
Aeration, tertiary stage filtration and treatment,
integrated fixed-film activated sludge (IFAS), MBR
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50. BIM4Water Development and Achievements
BIM4Water was established in 2013 as part of the UK Government BIM Task
Group initiative. BIM4Water is the BIM4 Community to promote BIM across the
water sector.
British Water contributes to the development of
British technical standards, the harmonisation
of European standards and the shift towards
international standards on an ongoing basis.
British Water represents the interests of the
UK water and wastewater industry in all areas
where important decisions are being made and
provides members a direct conduit and input
into the process.
British Water promotes the use of best practice,
technical, commercial and operational expertise,
to increase knowledge, understanding and
awareness, to foster commonality, improve
performance, advance knowledge of legislation
changes, and disseminate knowledge of new
and changing technical standards.
BIM is a concept understood in different ways ›
2013
• Formation of BIM4Water
• Ad hoc meetings
2014
• Terms of Reference established
• Standard Libraries Group, Case
Studies Group, Business Case Group,
Communications Group established
• BIM4Water webpage established
• Ad hoc meetings
• 1st British Water BIM conference held,
established as an annual event in
conjunction with BIM4Water since 2017
2015
• Quarterly meeting programme established
2016
• BIM4Water Owner Operator Group
established replacing the Business
Case Group
• Engagement with UK BIM Alliance
• CDE meeting held
2017
• BIM4Water BIM guide published
• BIM4Water Value and Benefits
Group established
• Software Vendors Day meeting
• PDT development process developed
2018
• Software Vendors Day meeting
• 5th British Water BIM Conference
• 4D BIM working group established
Timeline of major milestones
BIM4Water Owner Operator Guidance Document – Issue No.1 V5.2.1 July 2017



BIM4Water
BIM Guidance for the Water Industry
BIM4Water Owner Operator Guidance Document – Issue No.1 V5.2.1 July 2017



BIM4Water
BIM Guidance for the Water Industry
http://www.britishwater.co.uk/bimdocs.aspx
50

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52. › by different people. BIM4Water recognises
that the core outcomes from BIM are Better
Information Management and better built and
operated assets.
In 2016 the BIM4 Communities became a part
of the UK BIM Alliance.
The England and Wales water sector although
regulated by Ofwat did not fall under the UK
Government April 2016 BIM Level 2 mandate.
The Scottish and Northern Ireland water sectors
are covered by their Government mandates to
implement BIM Level 2. BIM4Water is the group
which provides focus and a lead to encourage
those in the water sector to implement BIM and
to consider the benefits and implications of BIM.
The lack of a Government mandate meant that
BIM was initially introduced to the sector by
the supply community which was bringing in
experience from other sectors. In 2016 following
demand from the supply community for more
client engagement BIM4Water established an
Owner Operator (OO) Group to enable Owner
Operators to share experiences and develop
industry wide principles. In 2017 the OO Group
published a BIM guide for the water sector.
The OO Group has actively supported other
BIM4Water sub-groups such as the Standard
Libraries group in the development of Product
Data Templates and also considered asset
hierarchies with a view to rationalisation.
The next priorities for the OO Group are the
development of a water sector Employer’s
Information Requirements handbook to bring
some consistency to the water sector; secondly
the development of a culture change maturity
matrix to stimulate and guide the industry to
make the behavioural changes demanded by a
digital strategy.
BIM4Water is governed by a Steering Group; the
Steering Group is elected by the members on an
annual basis. A Chair serves for two years, and
Secretariat services and independent scrutiny
are provided by British Water. BIM4Water is not
a legal entity and has no funds.
BIM4Water has created a Terms of Reference
which are available on the BIM4Water webpage:
www.britishwater.co.uk/media/download.
aspx?MediaId=1327 ›
BIM4WATER’S MISSION IS TO LEAD
AND SUPPORT ORGANISATIONS IN
THE DIGITAL TRANSFORMATION OF
THE WATER SECTOR
Andrew Cowell,
Past-chair of Bim4Water
BIM4Water Development and Achievements
Simon Kerr,
Chair of BIM4Water
52

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54. › The group launched a 3-year roadmap at
the start of 2018, focussing its efforts into
four streams, whilst maintaining a clear view
of its overall mission “to lead and support
organisations in the digital transformation
of the water sector”.
Full version available: www.britishwater.co.uk/bim
In 2018, BIM4Water strengthened its connections
with other BIM4 groups and the wider UK BIM
Alliance through working groups and guest
presenters. We grew to our highest audience
numbers, with over 400 people cumulatively
attending our quarterly meetings, vendor
demonstration day and task group workshops.
BIM4Water recognises the importance of BIM in
facilitating a wider digital transformation of the
water sector, which is reflected in our mission.
Without well-structured, digital information
delivered efficiently and collaboratively
through capital projects, the promise of Smart
Infrastructure will remain a distant dream, while
the industry continues to grapple with a legacy of
under-valued information. Illustrating the group’s
commitment to the digital transformation of the
water industry, five members of BIM4Water’s
Steering Group, Owner Operator Group
and Benefits and Case Studies Group were
contributors to the ICE’s Project 13 Digital
Transformation Workstream report: Ripe for
transformation: ready for change?
BIM4Water Working Groups
The Steering Group led by the chair governs the
activities of BIM4Water. There is representation
from owner operators, contractors, consultants
and equipment suppliers. The regular meeting
programme has been key in engaging the
BIM4Water community.
The Standard Libraries Group is a focus for
standards discussions. The primary activity has
been developing an approach for Product Data
Templates (PDTs). PDTs have been a struggle for
many sectors, the approach by BIM4Water has
contributed to the UK BIM Alliance product data
working group.
The Benefits and Case Studies Group is
looking at various ways to encourage the take
up of BIM. Case studies have been difficult to
get written but are now gathering momentum,
however some good presentations have been
sourced for meetings programme. Scottish
Futures Trust and UK BIM Task Group resources
have been highlighted to members.
The Communications Group has set up
a webpage on the British Water website.
www.britishwater.co.uk/bim
In 2018 it also established a presence
on LinkedIn and Twitter, which are steadily
gaining a following:
www.linkedin.com/groups/8124210
BIM4Water has moved from a start-up
group in 2013 raising awareness of BIM in
the Water Sector to become a leadership
group with over 250 members who are
taking practical steps to implement BIM
in this sector and are sharing experiences
more widely through UK BIM Alliance.
BIM4Water Development and Achievements
54

55. www.crl.eu.com
▪ asset condition surveys
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▪ concrete & masonry repairs
▪ specialist coatings & tank linings
▪ roof membranes
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CRL has been providing structural refurbishment services to water
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Email: admin@wardenbiomedia.com
mel.bellingham@wardenbiomedia.com
Web: www.wardenbiomedia.com
Shaping the next generation of wastewater treatment solutions

56. British Water’s Programme of Innovation Exchanges continues to bring together
clients and suppliers to improve two-way communication between them
Suppliers are able to better understand the
innovation needs of their clients, allowing them
to respond and develop future innovation to
meet those needs. Clients are able to hear,
first-hand, about new and innovative products
and processes that are either available or being
developed. Innovation Exchanges have become
established as the most successful way for the
supply chain to meet decision makers within
client organisations and win business through
innovation.
By the end of 2018, British Water had completed
35 successful Innovation Exchanges with a wide
range of client organisations including water and
sewerage companies, water only companies,
tier 1 contractor/consultants and other bodies.
The success of these events has allowed British
Water to extend the format into new areas such
as government departments and independent
cross-sector organisations.
The first 35 Innovation Exchanges have
delivered 1028 10-minute presentations in 109
workshops, putting 1614 individuals from 283
different suppliers In front of 1272 people from
32 client organisations.
Some years ago British Water introduced time
for the client to give ‘traffic-light’ feedback at the
end of each event. The client is invited to give
each innovation they hear about either a ‘green
light’, to indicate that they like it; an ‘amber
light’ if they are unsure and require further
information; or a red light to say it is not for
them. Since asking for feedback in this way, well
over 80% of companies presenting receive either
an amber or a green signal.
British Water are committed to the Innovation
Exchange programme of events and have
ensured that these are continually developed
to ensure optimum success for both client and
supply chain.
Upcoming events can be found by visiting the
British Water event page.
BWinnovate is British Water’s web-based,
water sector-specific innovation search engine.
Accessible through britishwater.co.uk, it allows
British Water members to upload details of
their innovative products, processes, systems
and methodologies to the internet. Anyone
anywhere in the world is then able to search
for and find the innovation using the same
criteria identified as applying to that innovation
by the member when it is uploaded. British
Water members can also upload details of their
innovation needs into BWinnovate in much the
same way. BWinnovate is free for British Water
members to upload details of their innovation
solutions and free for anyone to search for
innovation solutions. It is free for British Water
members to upload details of their innovation
needs and free for British Water members to
search for innovation needs
BWinnovate is now live on
www.britishwater.co.uk/bwinnovate
56

57. www.neutralac.co.uk
Xavier Mear
Product Manager
T: 01298 768 641
M: 07968 755590
Lhoist UK, Hindlow
Buxton, Derbyshire
xavier.mear@lhoist.com
Heavy metals leach into our rivers dailyHave you done all you can to ensure your effluent treatment processes
meet the highest standards or are you possibly breaking EU regulations?
Neutralac SLS45 is the solution:
• High strength 45% concentration liquid lime
• Developed especially for the treatment of wastewater
• Outstanding heavy metals removal efficiencies
• Exceptional phosphate precipitation properties
• Reduces costs through lower reagent consumption
Test the water with a no risk FREE trial.
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“Anua Clean Air UK offer proven, patented
clean air bio-technologies, which provide
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MÓNASHELL – MÓNAFIL – CRUMRUBBER – MÓNASORB
MEDIA REPLACEMENTS – OCU HEALTH CHECKS
Tel: +44 1450 420017 www.anuacleanair.co.uk
• N.S.A.
Represents the interests of
companies associated with
the survey, operation,
maintenance and
renovation of sewers, drains
and pipelines.
• N.S.A.
Acts as a forum for its
members to ensure that
technological
developments go hand in
hand with improved
operational efficiency.
Working to Raise
Industry Standards
Members
Our members range from sole proprietors to divisions
of public companies providing services such as:
• CCTV Inspections
• Sewer Flow Surveys
• Systems survey and Mapping
• Drain and Sewer Cleaning
• Equipment Manufacture
• Training
For more information visit our website: www.sewerage.org
or call Val Gibbens on 020 8330 0123
Standards
Pro-active in setting and
maintaining training
standards within the industry.
Representation on standards
and parliamentary
committees and regular
consultees on a broad range
of Legislative and Regulatory
matters.
NSA A4.qxp_Layout 1 15/01/2016 15:58 Page 1

58. Winter Reception
For over 10 years, British Water has hosted an
exclusive networking Reception for our members.
In 2018 a wonderful evening was had by over
230 guests at the prestigious House of Lords
over-looking the River Thames. Attendance at
this event is an exclusive benefit of being a British
Water member. It is an occasion to meet new
contacts and old friends, welcome new member
companies and (with the help of our sponsorship
opportunities) promote our members’ businesses
to key industry figures. As in previous years,
British Water member companies will be invited
to bring two representatives (complimentary) to
the 2019 Winter Reception to raise the profile
of the UK water industry and in particular,
the industry supply chain, which British Water
represents.
Annual Lunch
In 2018, we had the pleasure of welcoming over
200 British Water Members to our Annual Lunch,
which on this occasion was held at Stamford
Bridge Football Stadium. Guests gathered for
plenty of networking opportunities, interesting
speeches and truly delicious food at the home
of Chelsea FC. We welcomed WaterAid’s Chief
Executive, Tim Wainwright, as our Keynote
Speaker and were delighted to have raised
over £1,400 to support the work of WaterAid.
Attendance at this event is an exclusive benefit
of being a British Water member. For the chance
to raise your company’s profile, maximise your
networking or shout about your latest innovation
or successes, then this is the event for you. Look
out for further details of our next Annual Lunch
taking place in the summer of 2019.
Women in Water
We are leading the way in progressing the
careers of women in the water industry and were
delighted to kick-start this initiative by hosting our
first Women in Water event at the end of 2018.
This event enabled attendees to hear from Heidi
Mottram, CBE (Chief Executive, Northumbrian
Water); Angela Smith, MP (Co-Chair of the All
Party Parliamentary Water Group) and other high
profile women and men on how they entered the
industry and progressed so that attendees could
identify areas in which they could develop their
own careers.
It is well-known that the UK water industry has
an increasing skills and recruitment gap and the
visible gender imbalance in the sector may be a
contributory factor. More women are taking up a
wider range of careers in water and wastewater
than ever before and the nature of the jobs
available in the sector is changing. However, there
is still plenty to do to make water an attractive
career option for a diverse workforce and we
pledge to continue to shape the future for
women in our industry. Watch this space...
Events
58

59. ‘Dinner’s with….’
British Water hosts a series of ‘Dinner’s with…’
which offer an exclusive dining and networking
opportunity with key industry figures and a
very small group of British Water Members.
These unique opportunities which take place
throughout the year are a chance to meet
and discuss topical issues with influential
individuals in the water industry and British
Water representatives. Previous Dinner’s have
been with Jimmy Carter (Water Sector Specialist
– Department for International Trade), Sarah
Hendry (Director – Defra), Angela Smith, MP (All
Party Parliamentary Water Group), Nick Ellins
(Chief Executive – Energy & Utility Skills), Rachel
Fletcher (CEO – Ofwat).
Conferences
Working to ensure each member company
has access to services that will enhance their
development potential and provide an added
value factor to the way they do business, we
host a number of conferences during the
year. Conference themes are dependent on
what is current for the industry although the
demand is often there for the recurrence of our
conferences such as FOG (Fats, Oils and Grease),
BIM 4 Water, International and Data. Our
conferences are all intended for learning and
development, knowledge sharing, networking
and helping the industry to progress and help
your business grow. As well as attending as a
delegate most of our conferences also offer
speaking and sponsorship opportunities. Our
conferences are CPD certified, showing our
commitment to helping attendees develop
and enhance their abilities. Our confirmed
conferences for 2019 so far include Fighting
the Fatberg and Doing More with Digital.
International Reception
British Water’s International Reception is held
in collaboration with overseas partners to
help increase international partnerships and
the sharing of best practice. In 2018 guests
were welcomed to the impressive Institute of
Directors for a networking reception where
speeches included our Keynote Speaker
Peter Simpson, Chief Executive, Anglian Water
Group. Peter delivered an insightful speech
highlighting the range of innovative solutions
water companies are delivering for customers
and the key challenges and opportunities for
the supply chain as we move into AMP 7. The
event was supported by the Department for
International Trade, Enterprise Europe Network
and UK Export Finance and we were delighted to
bring together a range of companies involved in
developing and delivering global water projects.
Free attendance at this event is a benefit of
being a British Water member and we welcome
non-members to attend for a fee.
59

60. • Potable water disinfection
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• Systems manufactured in house in the UK
• Over 30 years design and manufacture of UV systems
• Knowledgeable and experienced staff available for any backup and
aftersales service that you require
• Many thousands of systems installed in the UK and the rest of the world.
T: 01787 370187 I E: info@darouv.co.uk I W: www.darouv.co.uk
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61. SALES
RENTAL
MAINTENANCE
REFURBISHMENT
SPARE PARTS
SUPPLIERS OF LIQUID
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TECHNOLOGIES TO
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QUALITY
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SERVICES
Flottweg centrifuge technology
including XELLETOR
Craft beer
clarifier
Mobile/contract
dewatering
Filter press
technology and spares
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F - 01903 69 44 77
E - sales@euroby.com
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Wrexham - 01978 720720
Truro - 01872 243500
Email: sales@fwb.co.uk www.fwb.co.uk
Unrivalled service,
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offering
FWB stocks an extensive product
range covering eight core
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l
Pipeline & Fittings l
Electrical
l
Fasteners & Ironmongery
l
Tools l
PPE & Workwear
l
Site Safety & Janitorial
l
Pneumatics, Fluid Power
& Instrumentation
l
Metals, Rubber & Plastics
Service support for the
water industry
FWB is a leading distributor of:
l
Steel, Copper & Plastic
Pipe & Fittings
l
Couplings & Flange Adaptors
l Ductile Iron l Valves
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Flange, Bolt & Gasket Sets
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Soil, Rainwater & Drainage
Whatever your
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Reactive fluid.
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Reg 31 drinking water approved.
Safer than caustic with 30% cost savings and lower carbon emissions.
Technical support for product trials with flexible delivery options.
Lime solutions made easy
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63. MANAGING
ENERGY
EFFICIENTLY
Our patented and proven technologies combined with our knowledge make it
possible to offer best in class solutions in various sectors including environmental
applications such as wastewater, digestate and sludge. Using our corrugation
technology, heat transfer and efficiency are increased over smooth tube heat
exchangers. In addition, potential fouling is minimised.
HRS corrugated tube heat exchangers for heating and cooling:
HRS DTI SERIES
Tube in tube heat exchangers for fluids with large particles in suspension
HRS DTR SERIES
Tube in tube heat exchangers with removable inner tubes. For direct heat
recovery processes involving liquids with large particles in suspension
TURNKEY SYSTEMS
- Supply and installation of turnkey systems for pasteurisation (DPS) and
concentration (DCS) of sludge
- Biogas Dehumidification Systems
HRS Heat Exchangers
+441923 232 335
info@uk.hrs-he.com
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65. Radar sensor
£470*
VEGAPULS WL S 61
▪ Measuring range up to 8 m
▪ Use outdoors without restriction
▪ Flood-proof IP68 housing
▪ Operation via Bluetooth with Smartphone, Tablet or PC
*Scaled pricing:
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Further information: www.vega.com/wls61
Call +44 1444 870055
Low-cost radar sensor for
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measurement, open water and flood level monitoring.
Successfully delivering Nereda®
process solutions across
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W www.epswater.co.uk E info@epswater.co.uk T +44 (0)1420 481482
› Process Technologies
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WATER WASTEWATER
TREATMENT SPECIALISTS

66. Membership listings
66
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
ABB LTD
Howard Road, St Neots, Cambridgeshire, PE19 8EU, UK
T: 01453 826 661
E: info@abb.com W: www.abb.co.uk
ABB Limited is a leading manufacturer of on-line analytical instrumentation. Equipment for monitoring pH, dissolved oxygen,
conductivity, ammonia, nitrate, fluoride, phosphate, silica, sodium, turbidity and colour can be supplied as single loops or
multi-parameter water quality monitoring packages. ABB also offer one of the world’s largest ranges of flow measurement
products, unsurpassed in the number of measurement techniques, variety of models, and scope of applications.
ADVANCE BIOFERMENTATION SERVICES (ABS) INC.
Royston Cottage, Low Street, Beckingham, DN10 4JA, UK
T: 07504 150 955
E: admin@onsiteferm.com W: www.onsiteferm.com
ABS’s parent company is an incubator for environmental technologies holding 60+ worldwide patents. These technologies
encompass the rotary engine, Roton; a solvent-free bioremediation parts washer called ZYMO and a method and process of
growing microbes on-site called Biofermentation. ABS using the patented Biofermentation Process, targets point source reduction
of biosolids in the activated sludge or trickling filter systems. The result yields net operating savings of about 20, lower carbon
footprint and 50-70 less biosolids. At present, ABS charges no capital and provides a full turnkey to ensure that the client
obtains the full benefits of the process.
ACO TECHNOLOGIES PLC
ACO Business Park, Hitchin Road, Shefford, Bedfordshire, SG17 5TE, UK
T: 01462 816 666
E: technologies@aco.co.uk W: www.aco.co.uk
ACO Technologies is recognised as a global leader in the development and manufacture of high performance SUDS and surface
water management systems. Twice winner of the Queen’s Award for Innovation, ACO’s range of fully integrated products offers
tailored solutions across a broad spectrum of applications and processes including channels to convey flow near the surace, flow
control, storage and attenuation, infiltration and treatment. ACO is dedicated to upholding the highest levels of environmental
responsibility across every aspect of its organisation. Accredited with ISO 14001, the company works in partnership with both
suppliers and customers to improve energy efficiency and minimise the environmental impact of its products and services.
ACWA SERVICES LTD
ACWA House, Keighley Road, Skipton, North Yorkshire, BD23 2UE, UK
T: 01756 794 794
E: bhastings@acwa.co.uk W: www.acwa.co.uk
ACWA Services is a company solving tomorrow’s water and wastewater problems today. All across the world, ACWA are delivering
innovative and sustainable solutions which benefit both industries and individuals, ensuring economic growth and protecting
the health of communities. The Company is dedicated to the daily challenge of providing cost-effective, carbon reducing, water
and wastewater treatment solutions. And, with a team which includes some of the industry’s most respected minds, our RD,
design and build services span a diverse range of treatment platforms delivering optimum results for even the most demanding
of projects. Established in 1986, ACWA is a subsidiary of CONSOLIDATED CONTRACTORS COMPANY, a world-class player in the
international contracting arena.

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AGGREKO UK LIMITED
Aggreko House, Orbital 2, Voyager Drive, Cannock, Staffordshire, WS11 8XP, UK
T: 08458 247 365
W: www.aggreko.co.uk
Aggreko is the leading provider of rental power and temperature control solutions. We have over 40 years’ experience supplying
water companies and their contractors so we understand the complexity and critical demands required to complete projects
on time and to specification. With our 24/7 365 operation and 18 service centres across the UK, we provide a fast and reliable
service when you need it most. Our team is always available to support you with both planned and emergency requirements.
Aggreko delivers hassle-free, end-to-end power packages – from site survey, through to installation, servicing, refuelling and
extraction, we take care of the entire project.
AFFINITY WATER
Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ, UK
T: 01707 268 111
W: www.affinitywater.co.uk
We provide on average 900 million litres of water each day to a population of more than 3.6 million people in parts of
Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, the London Boroughs of Harrow and Hillingdon
and parts of the London Boroughs of Barnet, Brent, Ealing and Enfield. We also supply water to the Tendring peninsula
in Essex and the Folkestone and Dover areas of Kent.
ADVANCE TRS
Stamford House, 91 Woodbridge Road, Guildford, Surrey, GU1 4QD, UK
T: 01483 361 061
E: pd@advance-trs.com W: www.advance-trs.com
Advance Training Recruitment Services are recognised as expert recruiters within the engineering management sector,
specialising in sourcing scarce, highly skilled candidates for infrastructure projects in the UK and further overseas.
As a trusted adviser to our clients, we draw upon decades of experience to deliver end-to-end quality driven recruitment services.
We proudly embed our 5 core values into our service offering, promising to deliver quality, commitment, integrity, loyalty
and honesty in all that we do.
Within the water sector, our recruitment capability includes Water Wastewater Treatment, Desalination, Coastal,
Waterways, Hydrogeology, Tunnelling and Pipelines.
AJ TENSILE FABRICATIONS LIMITED
4 Castle Way, Severnbridge Industrial Estate, Portskewett, Monmouthshire, NP26 5PR, UK
T: 01291 425 099
E: office@ajtensile.co.uk W: www.ajtensile.co.uk
The AJ Tensile Group Ltd is a company comprising three subsidiaries: A J Tensile Fabrications Ltd, A J Tensile Biogas Ltd and
A J Tensile Tension Structures Ltd. AJ Tensile Biogas Systems Ltd specialises in the design, project management, fabrication,
installation and commissioning of membrane biogas storage vessels throughout the world. All functions are carried out in one
location in South East Wales. Our Technical Director has twenty years’ experience of biogas systems and in the general area
of anaerobic digestion of municipal sludges. Our sister company, A J Tensile Tension Structures Ltd, specialises in membrane
structures. Our other sister company, A J Tensile Fabrications Ltd, specialises in manufacturing membrane structures to the
design of A J Tensile Tension Structure and A J Tensile Biogas Systems; as well as many other clients.

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AMEY OW LIMITED
The Sherard Building, Edmund Halley Road, Oxford, OX4 4DQ, UK
T: +44 (0) 800 521 660
W: www.amey.co.uk
Amey works with public and private sector clients, supporting them to deliver services to the public more effectively. We increase
the quality of services by introducing efficiencies and improvements to the processes and principles that underpin their delivery.
ANALYTICAL TECHNOLOGY UK
Unit 1 2, Gatehead Business Park, Delph New Road, Delph, OL3 5DE, UK
T: 01457 873 318
E: info@atiuk.com W: www.atiuk.com
Analytical Technology is an innovative manufacturer of on-line monitoring equipment for both water quality and toxic gas
detection. Specialising in electrochemical sensor technology ATi lead the way in pioneering monitors which enhance process
performance and greatly reduce operational costs by eliminating and reducing expensive environmentally damaging chemical
reagents. ATi was the first company to successfully introduce the use of on-line pH corrected chlorine monitors without the
need of reagents into the UK water industry. Focusing on customer feedback and a commitment to simplify and reduce
and monitor whole life costs ensures ATi works closely with the world’s leading water companies.
ANDRITZ
Speedwell House, Parkhouse East, Newcastle under Lyme, Staffordshire, ST5 7RG, UK
T: 01782 56 56 56
E: paul.baggaley@andritz.com W: www.andritz.com
ANDRITZ is a major supplier of solids/liquids separation equipment to the Water Industry. The range of equipment offered
includes, decanter centrifuges, filter presses, screw presses, gravity belt and drum thickeners, dynamic sand filters and inlet
screens. ANDRITZ equipment can be supplied either on its own or as part of a comprehensive separation solution which
includes all of the ancillary equipment and services. ANDRITZ provides a comprehensive aftercare service for both its
own and other manufacturers’ equipment. All of this is backed by the skills and financial backing of one of the largest
equipment suppliers, worldwide.
ALUMASC WATER MANAGEMENT SOLUTIONS
Station Road, Burton Latimer, Kettering, NN15 5JP, UK
T: 01536 383810
E: info@alumascwms.co.uk W: www.alumascwms.co.uk
Alumasc Water Management Solutions (AWMS), part of Alumasc Group, is the first joined-up brand in integrated
water management. Alumasc Group – the leading UK supplier of premium building products, systems and solutions –
has been promoting the efficient use, retention, recycling and disposal of water for almost 90 years.
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