1. AskLive Text Reference:Expanding Virtual Services Kelly Barrick SCOPA Forum, Mobile Technologies at YUL 12/1/09

4. Worked seamlessly with existing virtual reference serviceText Reference

5. How does it work?

7. What the Patron Does

8. What the Librarian Sees

9. Results So Far 147 text questions since 4/14/09 – 11/30/09 Repeat users Some technical glitches with notifications

10. Types of Questions Types of questions: Hours Access to journals VPN and proxy questions Interpreting OPAC records

11. Why It’s Working Marketing Classes Business cards YDN article Ease of use for patrons & staff