From Gemalto experience, helping major companies in the private and public sector implement successful Trusted Digital Identity solutions and mobile services, we have found 10 best practices common to successful deployments.

1. 10
Best Practices
for Seamless &
Multichannel
Trusted Digital
Identities
@Juana_Catalina

2. Digitization offers Telecom operators an opportunity to
rebuild their positioning, reimagine new business models,
and create innovative offerings for customers.
Customer enrolment and identity management represent a
big milestone for this process.
2

3. 3
Gemalto Trusted Digital Identities can
enable more companies to add layers of
identity assurance and fraud detection
with minimal friction.
But, a strategic approach is required to
find the right partner to answer MNO’s
requirements

4. 4
best practices
common to
successful
Trusted Digital ID
deployments…..
10

5. 5
It’s crucial to make things as simple and
convenient for customers.
For both in store and remote use cases,
solutions must be user-friendly, right
from the start.
1 A user-centric
strategy
Gemalto Copyright - June 2018

6. 6
A Trusted Digital Identity project
involves many challenges: user
experience, regulations, IT integration,
and adapting to an environment which
is constantly changing.
Working with a trusted partner, a partner
that’s flexible enough to implement
these changes, with the capacity to
answer new requirements is a MUST.
Flexibility &
Communication
Gemalto Copyright - June 2018
2

7. 7
We recommend progressively deploying a solution through the different onboarding
channels (in shops, remote …) to identify the best approach for the specific context.
The first stages are crucial to understand the different dynamics, before expanding it
across all the channels.
A systematic approach
across all channels
Gemalto Copyright - June 2018
3

8. 8
The feedback coming from the field
(from store managers and end
users) is key to build a successful
approach.
Strong &
Continuous
Feedback
Gemalto Copyright - June 2018
4

9. 9
Digital Identity solutions are best when
they plug into existing IT systems and
equipment, and can be used with
different devices: scanners, tablets and
smartphones.
This seamless and flexible integration
into existing environments ensures
faster deployment.
Integrating with
legacy
infrastructure
Gemalto Copyright - June 2018
5

10. 10
Telecom business is all about offering
value-added services for consumers,
such as mobile banking, peer-to-peer
payment solutions and many other
As such, our customers need a
consistent and unique Digital Identity
solution to cover all those services,
rationalizing and streamlining sales
processes remotely and in stores.
Addressing consumer
acquisition strategy
Gemalto Copyright - June 2018
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11. 11
Automatic data filling implementation
saves times and allows simplified user
experience.
Speeding up the end user’s enrolment
avoiding manual paper work and typing
mistakes.
Data
Automation
Gemalto Copyright - June 2018
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12. 12
Gemalto’s Trusted Digital ID helps
MNOs develop an advanced
customer retention strategy
Digital ID could be used across all
channels for further customers’
authentication in other value-added
services.
Addressing customer
retention strategies
Gemalto Copyright - June 2018
8

13. 13
It is fundamental to anticipate
new regulations and to extend
trusted digital identity processes
to all use cases, including
purchase of prepaid and
postpaid SIMs, renewals and
enrolment to specific value-
added services.
Anticipating
new regulations
Gemalto Copyright - June 2018
9

14. 14
It will be key for the MNOs to get ready
with a Digital Identity solution in order to
allow the onboarding of its customers
through online channels offering a full
digital and remote experience from the
enrollment up to the connectivity
service.
Keeping the pace with new
technologies arrival
Gemalto Copyright - June 2018
10

15. Rather than simply being a security imperative, digital IDs constitute a
great monetization opportunity and an exciting future for MNOs.
We look forward to providing the tools and expertise called for in a
time of transformation. .
For more information
https://www.gemalto.com/mobile/id-security