PENERANGAN FAILING

1. SOALAN/QUESTION
1. Berikan perkara yang perlu di beri perhatian ketika mencatat mesej.
a) __________________________________________________________
b) __________________________________________________________
c) __________________________________________________________
2. Nyatakan dua jenis panggilan telefon.
a) __________________________________________________________
b) __________________________________________________________
3. Huraikan prosedur menerima surat masuk.
a) __________________________________________________________
b) __________________________________________________________
c) __________________________________________________________
4. Huraikan cara penerima pesanan e-mail
a) _____________________________________________________
b) _____________________________________________________
c) _____________________________________________________
d) _____________________________________________________
e) _____________________________________________________
f) _____________________________________________________

2. 5. Nyatakan kelebihan penggunaan mesin faksimili.
a) ______________________________________________________________
b) ______________________________________________________________
c) ______________________________________________________________
6. Nyatakan langkah-langkah terima dokumen melalui mesin faksimili.
a) ______________________________________________________________
b) ______________________________________________________________
c) ______________________________________________________________
7. Huraikan prosedur etika menjawab telefon .
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
8. Jelaskan prosedur surat masuk .
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
9. Terangkan cara pengendalian surat masuk.
__________________________________________________________
__________________________________________________________
__________________________________________________________

3. 10.Huraikan prosedur etika menjawab telefon .
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
11.Jelaskan prosedur surat masuk .
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
12.Terangkan cara pengendalian surat masuk.
__________________________________________________________
__________________________________________________________
__________________________________________________________