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Reining in free range documents-proposal

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Reining in Free-Range Documents Karen Lowe – proposed case study for Lavacon 2015
CORPORATE DOCUMENT SITUATION attribute www.volganet.ru IDEAL END STATE
SESSION OBJECTIVES In this session, attendees will learn: • How a document-centric company used a SharePoint intranet to simplify access to corporate documents • How a user-centric approach to search helped users to find standards, processes and procedures documents quicker • How this project realized: • Quicker access to documents • Increased confidence that it was the right document • Reduced frustration SESSION METAPHOR: Taming/Training Horses
ISSUES & RESOLUTIONS • Content overload • Silos creating information • Status Quo – culture, paradigms • Findability • Exposing information in a different way • Applying Information Architecture principles • Faceted Search results • Increase usage Source: https://www.flickr.com/photos/valenciacaballo /8615351127/in/set-72157633157478992 Author: ValenciaCaballo
SPEAKER INFO • Karen Lowe • President, Lowe Technical Solutions Ltd • Technical writer/information developer/DITA proponent & blogger • Past Presentations: • Society of Technical Communications (STC) Calgary chapter, 2008 • STC International Conference, 2009 • Business Analysis World, Calgary 2010

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Reining in free range documents-proposal

  • 1. Reining in Free-Range Documents Karen Lowe – proposed case study for Lavacon 2015
  • 3. SESSION OBJECTIVES In this session, attendees will learn: • How a document-centric company used a SharePoint intranet to simplify access to corporate documents • How a user-centric approach to search helped users to find standards, processes and procedures documents quicker • How this project realized: • Quicker access to documents • Increased confidence that it was the right document • Reduced frustration SESSION METAPHOR: Taming/Training Horses
  • 4. ISSUES & RESOLUTIONS • Content overload • Silos creating information • Status Quo – culture, paradigms • Findability • Exposing information in a different way • Applying Information Architecture principles • Faceted Search results • Increase usage Source: https://www.flickr.com/photos/valenciacaballo /8615351127/in/set-72157633157478992 Author: ValenciaCaballo
  • 5. SPEAKER INFO • Karen Lowe • President, Lowe Technical Solutions Ltd • Technical writer/information developer/DITA proponent & blogger • Past Presentations: • Society of Technical Communications (STC) Calgary chapter, 2008 • STC International Conference, 2009 • Business Analysis World, Calgary 2010