The document discusses changes in the healthcare industry. It notes that the industry and marketplace are changing rapidly as the complexity of the healthcare system increases. This is prompting healthcare organizations to focus on team building and succession planning. They are looking to develop leadership talent internally through coaching, feedback, and formal mentoring to help successfully manage changes. The document also questions how the industry will address issues like patients choosing lower-cost convenience care over visiting doctors and save millions through electronic health records.
2. Article Overview
★ The article begins by explaining the importance of
hiring trends when seeking out new managers to run
a company.
★ There is emphasis put on the drastic, continuous
and fast change that is going on in the HealthCare
industry.
3. Article Overview
★ They bring up that not just the industry itself,
but marketplace as a branch is changing too.
★ Because the marketplace is increasing in
complexity, they are putting a great deal of focus
on team-building and success planning.
4. Realization
★ The HealthCare industry is noticing a huge change
and learning how to deal with it.
★ They do not like what they see in terms of
leadership, so they are taking steps to making
their vision come true.
★ There are typical problems in organization change
process that we will look at that the HealthCare
industry could run into.
5. Typical Problems Identified in Organizational
Change Process
★ Lack of management
support
★ Top managers forcing
change
★ Inconsistent action by
key managers
★ Unrealistic
expectations
★ Lack of meaningful
participation
★ Poor communication
★ Purpose of program was
not clear
★ Responsibility for
change not properly
identified
6. Managerial Strategies for Communicating about
Change
★ There are five different ways in which management
can communicate change to its employees:
○ Spray and Pray
○ Tell and Sell
○ Underscore and Explore
○ Identify and Reply
○ Withhold and Uphold
7. Spray and Pray
★ This strategy focuses on showering employees with
all kinds of information hoping the employees can
sort out significant and insignificant information.
8. Tell and Sell
★ This strategy focusing on giving out information
that only managers see to be as relevant
9. Underscore and Explore
★ Management focuses more on fundamental issues
related to change and give their employees the
freedom to come up with various solutions.
10. Identify and Reply
★ Managers will wait for the workers to show their
concerns and deal with the problems appropriately.
11. Withhold and Uphold
★ Managers withhold information as much as possible,
until confronted with questions and rumors, then
they uphold the party line.
12. Issues
★ Patients no longer receive free-for service
medicine.
○ This causes patients to go to places of
convenience like WalMart of the nearest CVS
rather than to a doctor for quality care.
13. Solution???
★ Hospitals are trying to find ways to still bring patients
in and keep the costs low and affordable.
★ They are teaming up with competitors and building new
alliances and adapting to new technology, electronic
health records, in order to keep up with the evolving
needs.
14. Main Focus
★ Because the complexity of the healthcare market is
becoming so complex, they are focusing on team-
building and success planning.
15. The Survey
★ There was a survey given out to CEO’s to see how
they were doing their success planning; they opted
for a smooth transition by:
○ Coaching
○ Feedback
○ Formal mentoring
16. What They Really Want
★ When they consider success planning, they are
looking at talent development within the
organization, not just replacing the CEO.
★ Internal succession is becoming increasingly more
popular.
17. A Bonus
★ Some hospitals prefer CEO’s with a medical degree.
○ It is easier for a Doctor-CEO to understand the
physician's concerns.
★ More than half of the nation’s doctors have gone to
work for the healthcare systems.
18. Communicating Change
★ I believe CEO’s used Underscore and Explore. Rather
than bringing in the employees, they communicated
the fundamental issues with other CEO’s and
managers.
○ By doing that they came up with their solutions
to do feedback, coaching, and formal mentoring.
○ They also knew they needed to build internal
leaders to accommodate the change.
19. Thoughts
★ I did not know the healthcare industry was facing
issues with people showing up to see their doctor.
★ Whenever I go see my doctor I had a wait, so I
would have never seen this issue if I did not do my
research.
20. Questions
★ I really wonder, how does holding health records
electronically save millions of dollars?
★ Also, how do you go about getting people to see
their physicians? I know they are doing things to
make changes within their leaders, but are they
going to get people to not go to WalMart of CVS?
21. Works Cited
Sternberg, S. (2015, August 05). Health Care Industry Rethinks Leadership,
Delivery of Care. Retrieved March 28, 2017, from
http://health.usnews.com/health-news/hospital-of-tomorrow/articles/201
5/08/05/health-care-industry-rethinks-leadership-delivery-of-care
