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Perception
Infrastructure
Store aspects
Customer Satisfaction
Oranjestad Main Street
Factors
Single Effect
Effect as group towards
satisfaction
Perception
Infrastructure
Customer Satisfaction
Oranjestad Main Street
Factors
R=
0.330
R=
0.177
R=
0.361
Male
43%
Femal
e
57%
Gender
0
20
40
60
80
100
120
18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 - 75 75 and
over
Age Group
0
20
40
60
80
100
120
140
Locations
 What is the level of satisfaction towards current functions provided in the Main
Street?
33%
27%
40%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
dissatisfied neither satisfied nor
dissatisfied
satisfied
Satisfaction towards new facilites and developments
56%
44%
0%
10%
20%
30%
40%
50%
60%
yes no
Has parking prevented you?
Has parking meters prevent you from visiting?
 What are the most important products & services according to local consumers?
0 20 40 60 80 100 120 140 160 180
Most important Product & Services for Main Street
Other
Restrooms
Security
Entertainment
Shaded Areas
Parking garage
More Lighting
More F&B
Free WiFi
Website
 How do local consumers perceive commerce (the action of buying and selling
goods and services) in the Main Street area?
yes
48%
no
52%
Do you believe you can find most things you
need?
74%
Reason for visiting Main Street
work
shopping
organized events
food & beverage
Banks and business
related matters
 What level of importance do local consumers give to quality of life (different
environmental, educational, wealth and safety-related) issues in Main Street?
32.8% 21.0% 23.2%
Homelessness Panhandling Other
 What are the most effective communication media to target local consumers?
0
50
100
150
200
250
300
350
Media Choice
Television
Radio
Newspaper
Facebook
Websites
Instagram
Snapchat
Twitter
Other
 Central research question: What changes are necessary in the Main Street in order to
respond to the desires of local consumers on Aruba ?
Short Term Long Term
- Improve restrooms - Free Wi-Fi
- Enhance parking experience - More entertainment
- Perception towards Main Street- Better parking spaces
- Online shopping
Consumer Survey Presentation adjusted
Consumer Survey Presentation adjusted

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Consumer Survey Presentation adjusted

  • 2.
  • 3.
  • 4.
  • 5. Perception Infrastructure Store aspects Customer Satisfaction Oranjestad Main Street Factors Single Effect Effect as group towards satisfaction
  • 6. Perception Infrastructure Customer Satisfaction Oranjestad Main Street Factors R= 0.330 R= 0.177 R= 0.361
  • 7.
  • 8. Male 43% Femal e 57% Gender 0 20 40 60 80 100 120 18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 - 75 75 and over Age Group 0 20 40 60 80 100 120 140 Locations
  • 9.
  • 10.  What is the level of satisfaction towards current functions provided in the Main Street? 33% 27% 40% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% dissatisfied neither satisfied nor dissatisfied satisfied Satisfaction towards new facilites and developments
  • 11. 56% 44% 0% 10% 20% 30% 40% 50% 60% yes no Has parking prevented you? Has parking meters prevent you from visiting?
  • 12.  What are the most important products & services according to local consumers? 0 20 40 60 80 100 120 140 160 180 Most important Product & Services for Main Street Other Restrooms Security Entertainment Shaded Areas Parking garage More Lighting More F&B Free WiFi Website
  • 13.  How do local consumers perceive commerce (the action of buying and selling goods and services) in the Main Street area? yes 48% no 52% Do you believe you can find most things you need? 74% Reason for visiting Main Street work shopping organized events food & beverage Banks and business related matters
  • 14.  What level of importance do local consumers give to quality of life (different environmental, educational, wealth and safety-related) issues in Main Street? 32.8% 21.0% 23.2% Homelessness Panhandling Other
  • 15.  What are the most effective communication media to target local consumers? 0 50 100 150 200 250 300 350 Media Choice Television Radio Newspaper Facebook Websites Instagram Snapchat Twitter Other
  • 16.  Central research question: What changes are necessary in the Main Street in order to respond to the desires of local consumers on Aruba ? Short Term Long Term - Improve restrooms - Free Wi-Fi - Enhance parking experience - More entertainment - Perception towards Main Street- Better parking spaces - Online shopping

Editor's Notes

  1. local Aruban consumers perceive Main Street as a difficult to reach shopping location with a uninviting parking experience where they can not find most things they need.
  2. local Aruban consumers perceive Main Street a difficult to reach shopping location with a uninviting parking experience where they can not find most things they need.