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The UK’s European university
BREAKING THE MOULD/
STAKEHOLDER ENGAGEMENT TO BUILD
A CASE FOR, AND THEN DELIVER THE
TRANSFORMATION OF A 1960s LIBRARY
INTO A 21ST
CENTURY LIBRARY AND
LEARNING SPACE
John Sotillo & Suzi Winstanley
IFLA WORLD LIBRARY AND INFORMATION CONGRESS
SATELITE MEETING
10 August 2016
University origins
Established in 1965 at
Canterbury
The library at the heart of the
University
Architect’s vision for a
30,000m2
facility developed
in four stages
Breaking the mould - the transformation of a 1960s library
University origins
Two blocks built by 1996 by
which time the student body
had grown to c. 8,000
In 2005 the student body had
increased to 13,000 with no
further growth in library
facilities
By 2005 the needs of our
undergraduate and research
communities had changed
Despite much innovation
over the intervening
decades, the 1960s library
could not fully satisfy these
needs
Breaking the mould - the transformation of a 1960s library
Our response – the first transformation
Breaking the mould - the transformation of a 1960s library
Kent’s problems mirrored
similar challenges across the
sector
Newly converged Library and
IT service in 2004/5
A programme of service
review and development
Many changes introduced
leading to a first significant
transformation of the library
New spaces, new services,
much excitement and
increased use followed
Our response – the first transformation
Breaking the mould - the transformation of a 1960s library
The growth of digital services generally
Further changes to library services resulting in considerable
increase in book circulation and library footfall
By 2008 the successful initiative was starting to present new
challenges
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
20000
0
200
400
600
800
1000
1200
1400
1600
1993-1994
1994-1995
1995-1996
1996-1997
1997-1998
1998-1999
1999-2000
2000-2001
2001-2002
2002-2003
2003-2004
2004-2005
2005-2006
2006-2007
2007-2008
2008-2009
2009-2010
2010-2011
2011-2012
2012-2013
2013-2014
Studentnumbers(FTE)
Libraryoccupants
Academic session
Average occupancy
Average
occupancy
FTE
students
Partnership working
Breaking the mould - the transformation of a 1960s library
Information Services has good
existing engagement with the
university academic and
professional service
community
External environment changing
relationship with students
University focus on increased
investment
New Library vision developed
Detailed options developed for
an expanded library providing
a range of library and IT
services alongside services
from other student service
departments
Breaking the mould
Breaking the mould - the transformation of a 1960s library
Co-locating services that
operate in the same space and
at the same time is challenging
and expensive.
Expanding the range of
services still further might help
us gain increased benefit from
the investment.
Stakeholders needed to share
the vision.
We needed to be mindful of 40
years of existing practice.
Collaboration and co-design
Breaking the mould - the transformation of a 1960s library
An immersive process
involving all stakeholders
Working with stakeholders to
develop the vision and agree
how issues should be
addressed
Using many different
techniques and tools to help
explore elements of the design
Collaboration and co-design
Breaking the mould - the transformation of a 1960s library
Engaging with all the
short-listed design teams
during the competition
phase
Collaboration and co-design
Breaking the mould - the transformation of a 1960s library
Use of the digital model
as a collaborative tool
Collaboration and co-design
Breaking the mould - the transformation of a 1960s library
Game-playing as an
engagement tool
Collaboration and co-design
Breaking the mould - the transformation of a 1960s library
Observation as a tool for
better understanding user
activity
MAKING DO LOLLING
SPATIALISING SPACE HOPPING
Collaboration and co-design
Breaking the mould - the transformation of a 1960s library
Prototyping spaces and
elements to affordably
test thinking
Collaboration and survival
Breaking the mould - the transformation of a 1960s library
Keeping things going and
maintaining satisfaction levels
Ensuring regular
communication
Being honest about anticipated
disruption as well as the
hoped-for transformation
Resourcing the existing
service and its continued
improvement
Helping Information Services
staff deliver the service they
would like to
THE UK’S
EUROPEAN
UNIVERSITY
www.kent.ac.uk

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Sotillo Winstanley Breaking the Mould IFLA LBES 2016

  • 1. The UK’s European university BREAKING THE MOULD/ STAKEHOLDER ENGAGEMENT TO BUILD A CASE FOR, AND THEN DELIVER THE TRANSFORMATION OF A 1960s LIBRARY INTO A 21ST CENTURY LIBRARY AND LEARNING SPACE John Sotillo & Suzi Winstanley IFLA WORLD LIBRARY AND INFORMATION CONGRESS SATELITE MEETING 10 August 2016
  • 2. University origins Established in 1965 at Canterbury The library at the heart of the University Architect’s vision for a 30,000m2 facility developed in four stages Breaking the mould - the transformation of a 1960s library
  • 3. University origins Two blocks built by 1996 by which time the student body had grown to c. 8,000 In 2005 the student body had increased to 13,000 with no further growth in library facilities By 2005 the needs of our undergraduate and research communities had changed Despite much innovation over the intervening decades, the 1960s library could not fully satisfy these needs Breaking the mould - the transformation of a 1960s library
  • 4. Our response – the first transformation Breaking the mould - the transformation of a 1960s library Kent’s problems mirrored similar challenges across the sector Newly converged Library and IT service in 2004/5 A programme of service review and development Many changes introduced leading to a first significant transformation of the library New spaces, new services, much excitement and increased use followed
  • 5. Our response – the first transformation Breaking the mould - the transformation of a 1960s library The growth of digital services generally Further changes to library services resulting in considerable increase in book circulation and library footfall By 2008 the successful initiative was starting to present new challenges 0 2000 4000 6000 8000 10000 12000 14000 16000 18000 20000 0 200 400 600 800 1000 1200 1400 1600 1993-1994 1994-1995 1995-1996 1996-1997 1997-1998 1998-1999 1999-2000 2000-2001 2001-2002 2002-2003 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012 2012-2013 2013-2014 Studentnumbers(FTE) Libraryoccupants Academic session Average occupancy Average occupancy FTE students
  • 6. Partnership working Breaking the mould - the transformation of a 1960s library Information Services has good existing engagement with the university academic and professional service community External environment changing relationship with students University focus on increased investment New Library vision developed Detailed options developed for an expanded library providing a range of library and IT services alongside services from other student service departments
  • 7. Breaking the mould Breaking the mould - the transformation of a 1960s library Co-locating services that operate in the same space and at the same time is challenging and expensive. Expanding the range of services still further might help us gain increased benefit from the investment. Stakeholders needed to share the vision. We needed to be mindful of 40 years of existing practice.
  • 8. Collaboration and co-design Breaking the mould - the transformation of a 1960s library An immersive process involving all stakeholders Working with stakeholders to develop the vision and agree how issues should be addressed Using many different techniques and tools to help explore elements of the design
  • 9. Collaboration and co-design Breaking the mould - the transformation of a 1960s library Engaging with all the short-listed design teams during the competition phase
  • 10. Collaboration and co-design Breaking the mould - the transformation of a 1960s library Use of the digital model as a collaborative tool
  • 11. Collaboration and co-design Breaking the mould - the transformation of a 1960s library Game-playing as an engagement tool
  • 12. Collaboration and co-design Breaking the mould - the transformation of a 1960s library Observation as a tool for better understanding user activity MAKING DO LOLLING SPATIALISING SPACE HOPPING
  • 13. Collaboration and co-design Breaking the mould - the transformation of a 1960s library Prototyping spaces and elements to affordably test thinking
  • 14. Collaboration and survival Breaking the mould - the transformation of a 1960s library Keeping things going and maintaining satisfaction levels Ensuring regular communication Being honest about anticipated disruption as well as the hoped-for transformation Resourcing the existing service and its continued improvement Helping Information Services staff deliver the service they would like to