Unleashing your potential - providing a 21st century library service

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Unleashing your potential - providing a 21st century library service

  1. 1. Unleashing your potential<br />Providing a 21st century enquiry service<br />Emma Illingworth<br />Sarah Ison<br />University of Brighton<br />
  2. 2. What we’re going to look at today<br /><ul><li>The 21st century library user
  3. 3. The 21st century librarian/information professional
  4. 4. What we’re doing at the University of Brighton
  5. 5. The future</li></li></ul><li>The 21st century library user<br />‘The role of libraries in facilitating access to information remains central. In order to be effective however, there is a need for understanding of the ways in which users seek, acquire and utilise information.’<br />Brophy, 2007<br />
  6. 6. Defining the 21st Century library user<br />University of Brighton library users<br />
  7. 7. The 21st century library user - students<br />‘An essential component of facilitating learning is understanding learners.’<br />Oblinger, 2003<br />
  8. 8. The 21st century library user - students<br />Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll.<br />
  9. 9.
  10. 10. The 21st century librarian - skills<br />“Professional boundaries are continually evolving and (that) our professional competency needs continue to be multifaceted, with demand for both breadth and depth of expertise.”<br />Law in Mcknight (2010) p10<br />
  11. 11. The 21st century librarian - skills<br />“just as we are experts in information...we need to become expert anthropologists of our user communities.”<br />Rettig quoted in Gibbons (2007) p97<br />
  12. 12. The 21st century librarian - skills<br />Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll.<br />
  13. 13.
  14. 14. Promoting yourself to library users<br />Get out of the library!<br />Offer library tours and welcome talks to new members of staff<br />Brush up on your presentation skills<br />Follow up after events with an email or letter<br />Participate in library promotion events<br />Share good practice with colleagues<br />
  15. 15. Promoting yourself to library users<br />Peer to peer networking – use online tools<br />Twitter<br />Subscribe to blogs<br />New Professionals Network: www.lisnpn.spruz.com<br />Send a welcome pack to new members of staff<br />Regular reading of professional articles and books<br />Get to know colleagues outside of library, in your workplace<br />
  16. 16. A 21st century enquiry service at the University of Brighton – the story so far…<br />Our vision<br />Many libraries = one service<br />Consistency<br />Equality<br />Unified<br />
  17. 17. Providing a 21st century library service at the UoB: realising the vision<br />Customer Service Strategy<br />Communic- ation Strategy<br />Information<br /> Services<br /> Strategy<br />Library Strategy<br />3-tier <br />delivery model<br />Integrated service delivery<br />One-stop- shop<br />Self service<br />
  18. 18. Transforming the space<br />‘We are seeing a huge resurgence of interest in creating these new ‘places’ designed to enhance learning, teaching and research and to ‘inspire’ succeeding generations of scholars.’<br />Information Commons, University of Sheffield, UK<br />
  19. 19. ‘Poor space can constrain the development of the service.’<br />McDonald in McKnight (2010), p33<br />
  20. 20. Transforming the physical environment: joined up spaces<br /><ul><li>Introducing self service
  21. 21. Remodelling of library entrance area - eventually</li></li></ul><li>Transforming the space<br />‘Good, well-planned space enables the library to fulfill its mission and underpins the development of all other library resources.’<br />McDonald in McKnight (2010), p33<br />
  22. 22. Transforming the electronic environment:joined up systems<br />
  23. 23. What are the challenges?<br />Money<br />Time<br />Implementation : multi-site issues<br />Expectations <br />Managing change<br />
  24. 24. The future<br />Exciting times<br />Scary times<br />Uncertainty<br />An improved service for all<br />Will we be fit for purpose in 5 years time?<br />
  25. 25.
  26. 26. Recap…<br /><ul><li>The 21st century library user
  27. 27. The 21st century librarian/information professional
  28. 28. What we’re doing at the University of Brighton
  29. 29. The future</li></li></ul><li>References and Reading<br />Alvite, L. (2011) Libraries for users : services in academic libraries . Oxford: Chandos<br />Brophy, P. (2007a) Communicating the library: librarians and faculty in dialogue. Library Management Vol 28 (8/9)<br /> <br />Brophy, P. (2007b) The library in the twenty-first century. London: Facet<br />Farkas, M. (2006) Riding the Shift: On Being a Successful 21st Century Librarian. Accessed February 2011.http://meredithfarkas.wetpaint.com/<br /> <br />Farkas, M. (2008) Beyond 2018: Transformation and Future of Academic Libraries. Accessed February 2011.http://meredithfarkas.wetpaint.com/<br />Garfield, D and Rule, R. (2009) Bringing it all together: working in partnership across our university. SCONUL Focus 46, p35-37<br /> <br />Garcia, J. (2000) Dispelling the myths: Quantifying what librarians really do. Business Information Alert 12(6): 1-3, 6. Cited in Siess, J.A. (2003) The Visible Librarian: Asserting your value with marketing and advocacy. Chicago: American Library Association. <br />Gibbons, S. (2007) The academic library and the net gen student : making the connections . Chicago : American Library Association<br />Mcknight, S. (ed) (2010) Envisioning future academic library services: initiatives, ideas and challenges. London: Facet<br />Mi, J and Nesta, F. (2006) Marketing library services to the Net Generation. Library Management. Vol 27 (6/7) p411-422<br />Moffat, L.. (2010) Marketing Libraries. Panlibus18, Autumn 2010, p6-7<br />Oblinger, D. (2003) Boomers, Gen-Xers and Millenials: understanding the new students. Educase review, July/August 2003, 37-47<br />Researchers’ Use of Academic Libraries and their Services. A report commissioned by the Research Information Network and the Consortium of Research Libraries. Accessed February 2011 http://www.rin.ac.uk/files/libraries-report-2007.pdf<br />Sharp, K. (2001) Internet Librarianship: traditional roles in a new environment. IFLA Journal 27(2):78-81<br />Sykes, J. (2007) Improving the Student Experience – how can the library help? New Review of Information NetworkingVol 13 (1) p23-30<br />Venkatraman, A. (2010) Getting to the source. Information World Review, September/October 2010, p4<br />

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