1. Come explore Mexico’s proven customer
support services for the US market at Ideal
Contact Center in Chihuahua, Mexico.
Experience that moves the needle
With over
million
inhabitants
college students
enrolled
120
and nearly
3 million
Mexico graduates
130,000
engineers and technicians
every year from universities
and specialized high schools
making it a top producer of
engineering graduates
worldwide, many of which
pursue careers in the
contact center industry
Mexico is the largest Contact Center/BPO
outsourcing market in Latin America servicing the
US largely due to its well educated, bilingual labor
force.
“…We weren’t concerned
that the English was bad
[in Mexico] we just didn’t
have the experience…I
got the opportunity to
see … groups that are
actually doing high
volume scale of English…
The other thing that I
picked up was this cultural
affinity …there is a lot of
potential [in Mexico].”
- Doug Castor,
Sourcing Manager,
Intercontinental Hotel Group.
FutureSource Summit, 2014

2. Bilingual & Experienced!
Chihuahua City has a population of nearly 1 million
people and draws many students from Chihuahua state
and it’s surroundings, many with strong English speaking
capabilities.
60% of the enrolled college student population in Chihuahua City has either a conversational, proficient, near
native or above English speaking ability, making Chihuahua a preferred location for English & Bilingual support
for the US market.
Nearly 60% of the enrolled student population also has a TOEFL (Test of English as a Foreign Language)
equivalent of 500 points (out of 677).
CHIHUAHUA CITY
Major Field of Study Students
Enrolled
Conversational Proficient
English Level
Near Native
Social sciences, business administration
and law
17,611 2,550 4,223 3,793
Engineering, manufacturing & construction 13,385 1,938 3,210 2,883
Health 3,869 560 928 833
Education 3,498 507 839 753
Natural sciences, computer science 3,189 462 765 687
Art 1,870 271 448 403
Agriculture and Vetenerary sciences 1,239 179 297 267
Services 632 92 152 136
45,293 6,559 10,861 9,756
!"#$
LABOR POOL ENGLISH LEVEL
in the college
population alone!!
Basic
english level
Conversational
english level
Proficient
english level
Near Native
english level
40%
14%
24%
22%
Experience that moves the needle

3. years
In the contact
center industry
For more information please contact us:
sales@idealccs.com · 954-529-2075 · 2200 North Commerce Parkway · Suite #200 · Fort Lauderdale, FL 33326
WHY IDEAL IN CHIHUAHUA?
Over 30% more cost effective than US
domestic support.
US Mountain Standard Time Zone.
Strong cultural alignment with the US.
Travel is made easy through multiple flight
route options to the US and in Mexico.
Experienced management
team with an avarage of Culture of excellence Client first focused
Founded on process
engineering and experience
Ensures that our clients receive
the attention they need and deserve
10
vivaaerobus
Hermosillo
Juárez
Chihuahua
Dallas
Houston
Monterrey
Torreón
México City
Cancún
Guadalajara
Torreón
Denver
Tijuana
Expanding to other Mexican cities in 2015
Bus routes facilitate access to
the contact center.5
miles
From Technological Institute of
Chihuahua II
3
miles
From the University of Chihuahua,
with a student population of
5
miles
From Technological Institute of
Chihuahua
2
30,000
mile
From Tec de Monterrey
Chihuahua campus
1
WHY IDEAL CONTACT CENTER?