1. DELL ARCHOS
DELL ARCHOS
DELL ARCHOS
• Intelligent
• Highly capable
• Manages people
•
I can make this
work
THINK
SAY
• Intelligent and usually right
•
Sometimes people are difficult to
work with
•
Really needs this job
FEEL
Sorry she has issues
when working with peo-
ple, they can be difficult
1. Highly intelligent
2. Rarely wrong
3.
Prior issues on jobs with
people
4.
Invested in making this
work
INSIGHTS!
INSIGHTS!
INSIGHTS!

2. PROBLEM STATEMENT
PROBLEM STATEMENT
DELL ARCHOS NEEDS A WAY TO
Experience empathy, so
she can improve her re-
lationship with people.
BECAUSE
She does not know how
to listen and empathize
with her co-workers.
NEEDS A WAY TO
NEEDS A WAY TO
DELL ARCHOS
DELL ARCHOS
DELL ARCHOS BECAUSE
BECAUSE
I am so sorry she has
had problems in the
past working with peo-
ple. I understand how
frustrating this has been
for her. This is a job I
know she really needs to
retain. I will help her
any way I can.