“The way you dress affects the way you are perceived, andthe way you are perceived, is the way you are treated.” - Buck Rodgers Former VP of Marketing, IBM Author of The IBM Way
Neatly trimmed hair Light perfume or cologne Clean and trimmed fingernails Limited jewelry Concealed tattoos; no visible body jewelry Polished shoes Stockings without runs Belts on pants; socks that match belt color
Before you enter a situation, visualize what you are going to say and do—and then mentally rehearse how you believe your audience will respond.At the same time, visualize what your audience’s most preferred communicator would be saying and doing.
Ask yourself, “What would the other person like to hear me say first?”This will allow you to say something that will show you see things from the other person’s point of view.Exercise: compliment someone at the table about something you know to be important to them.
USE PHRASES THAT BRING OUT THE BEST IN YOUR LISTENER• I know you want what is fair for both of us.• I am sure you will do your best to help me out.• I am counting on you.• I enjoy working for you because you respond so effectively to your department’s needs.
• I did not do the study • I am planning to complete the because I’ve been busy. study by Friday.• You are so selfish you never • I know you are busy. When can see how much you demand. we schedule 30 minutes to discuss the possibility of hiring a part time assistant?• The tests are not done yet! What do you people do all • I realize these tests require careful day? planning and execution. How soon can you finish?• Don’t you ever pay attention? This document is full of • This memo is headed to the mistakes. Director. Please make the changes I identified and proofread the report carefully. Thanks. I appreciate your help.• That’s won’t work • Let me share my perspective on this issue.