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z
1
2
Digital Dominance Method
z
3
• Turn	off	cell	phones	
• Turn	off	Facebook	
• If	you’re	serious	about	doubling	or	
tripling	the	leads	that	you	pull	from	your	
Plumbing	or	HVAC	website	then	the	next	
60-90	minutes	are	critical
4
Need your attention please…
• Why	PPC	is	key	to	unlimited	scalability	in	terms	of	lead	
flow	for	your	plumbing	or	HVAC	business	
• Live	examples	of	PPC	campaigns	generating	5-15X	ROI	
for	other	plumbing/HVAC	companies	
• How	to	set	up	&	structure	your	Pay-Per-Click	marketing	
campaign	for	minimum	cost	per	lead	&	maximum	ROI	
• KPIs,	Tracking,	Landing	Pages,	Campaign	Structure
5
What we will cover today
6
If you stay till the end…
7
Who Am I & Why Should You Listen To Me?
• Author of The Complete Guide to Internet Marketing for Plumbing
Contractors & How to Triple your Sales by Getting Your Internet Marketing
Right
• Active member of the PHCC, QSC, Nexstar Network, Service Roundtable &
ACCA
• Google Certified Partner managing over $1M annually in AdWords
• Spoken at PHCC, QSC & other industry events across the US
• Articles published in Plumbing & Mechanical, Contractor Mag & HVAC
Insider
• Worked with plumbing & HVAC businesses across the US & internationally
8
9
Hundreds of plumbing & 

HVAC business owners…
This is what we do…
10
11
Should PPC be part of my overall
Internet Marketing? Strategy?
12
Digital Dominance
Method
13
Why PPC should part of your Internet Marketing strategy
• Start showing up quickly

• Show up as often as possible where
your customers are looking

• Show up for non geo-modified
terms “plumber”,“plumbing”,“water
heater repair”,“AC repair”, etc

• Unlimited scalability
Why most PPC Campaigns FAIL
14
•Fail to understand the AdWords auction process and
the complexity of the plumbing/HVAC industry
•Set up only ONE Ad group for all services (plumbing,
emergency plumbing, drain cleaning, water heaters,
AC repair, heating repair, etc)
•Don’t use specific text Ads and landing pages for
groups of keywords
•No strong call to action or OFFER on the landing page
Why most PPC Campaigns FAIL
15
• General Plumbing Services
• Emergency Plumbing
•Water Heater Repair / Replacement
• Drain Cleaning
• Garbage Disposal Repair
• Re-Piping
• Septic Pumping / Cleaning
• Bathroom Remodeling
• Leak Detection
•Trecnhless Sewer Replacement
• Etc, Etc, Etc
YourCompany.com
16
17
18
19
# of Leads - 202

Conversion Rate - 40%

202 Leads X 40% = 80 Booked Jobs

Average Ticket - $650

80 Jobs X $650 = $52,000

Projected ROI - 5X

$52,000 investment / $10,070 spend

is a 5X ROI
20
21
# of Leads - 237

Conversion Rate - 40%

237 Leads X 40% = 94 Booked Jobs

Average Ticket - $550

94 Jobs X $550 = $51,700

Projected ROI - 13X

$51,700 revenue / $3,842 spend

is a 13X ROI
22
23
# of Leads - 103

Conversion Rate - 40%

103 Leads X 40% = 41 Booked Jobs

Average Ticket - $750

41 Jobs X $750 = $30,750

Projected ROI - 8X

$30,750 revenue / $3,729 spend

is a 8X ROI
24
How to set up & structure your
Pay-Per-Click marketing campaign
for minimum cost per lead &
maximum ROI
How to structure your PPC Campaign
25
• Conversion tracking is a MUST
• Your campaign must be broken into smaller ad groups targeting the various services that you
provide so that your text ads match what the person typed
• Make sure you have a strong understanding of keyword match types & don’t forget about
negative keywords
• You need to write compelling text ads that resonate with what the customer typed and entice
them to click on you vs. the competition
• Leverage Ad extensions to make your Ad Stand out on the page
• You have to land visitors on solid, well thought out pages on your site that are built to convert
• Ongoing split testing, tweaking & fine tuning
26
Don’t even think about spending
another penny till you have
conversion tracking in place…
Conversion Tracking Essentials
27
•Dynamic number swapping with different phone number for PPC traffic
vs. organic or direct traffic
•A keyword pool with dynamic number swapping so that you can track
phone calls back to the keyword & campaign
•Webform tracking
•Conversion tracking built into your AdWords campaign to determine
which ad group generated the lead
Most Important KPIs
28
•Total Spend
•Average Cost Per Click
•Average Cost Per Lead (Calls & Web Forms)
Plumbing - $35 - $55 per lead
HVAC - $55 - $80 per lead
•Return on Investment
It’s best to have a dashboard…
29
30
If you can track true ROI…
even better!
How to structure your PPC Campaign
31
•Your campaign must be broken to to smaller ad groups targeting the various
services that you provide so that your text ads match what the person typed
Brand Campaign
General Plumbing
Drain Cleaning
• Hydrojetting
• Rooter Service
Repiping
Sump Pumps
Leak Detection
Slab Leak Repair
Water Softeners
Water Filtration
Plumbing Fixture Installation
& Repair
Toilet Installation / Repair
◦Faucet Installation / Repair
Disposal Installation / Repair
•Backflow Testing & Certification
Septic Pumping / Cleaning
Emergency Plumbing /
After Hours Plumbing
Boiler
Gas Line Installation / Repair
Bathroom Remodeling
• One Day Bath Systems
Well Pumps
• Installation & Repair
• Service / Maintenance
Competition Campaign
Water Heaters
• Water Heater Repair
• Water Heater Replacement
• Tankless Water Heaters
Sewer Repair & Replacement
• Trenchless
• Pipelining
32
Ad Groups - Plumbing
33
Brand Campaign
General Plumbing
Drain Cleaning
• Hydrojetting
• Rooter Service
Water Heaters
• Water Heater Repair
• Water Heater Replacement
• Tankless Water Heaters
Sewer Repair & Replacement
• Trench less
• Pipelining
Repiping
Sump Pumps
Leak Detection
Slab Leak Repair
Water Softeners
Water Filtration
Plumbing Fixture Installation
& Repair
Toilet Installation / Repair
◦Faucet Installation / Repair
Disposal Installation / Repair
Backflow Testing & Certification
Septic Pumping / Cleaning
Emergency Plumbing /
After Hours Plumbing
Boiler
Gas Line Installation / Repair
Bathroom Remodeling
• One Day Bath Systems
Well Pumps
• Installation & Repair
• Service / Maintenance
Competition Campaign
Ad Groups - HVAC
34
Brand Campaign
AC Repair
AC Replacement / Installation
Heating Repair
Heating Replacement / Installation
Furnace Repair
Furnace Repair / Replacement
Emergency AC Repair
Emergency Heating Repair
IAQ (Indoor Air Quality)
AC Check Up
AC Filters
AC Maintenance
AC Tune Up
Air Duct Cleaning
Air Handlers
Boiler Repair
Boiler Installation / Replacement
Ductless Mini Splits
Evaporator Coil
Geothermal
Radiant Heating
HVAC
Humidifiers
Air Purification Systems
Thermostats
UV Air Sanitizers
Keyword Types Matter
35
Broad Match
Plumber
Plumbing
Plumbers
Dallas Plumbers
Plumbers Dallas
Modified Broad Match
+plumber
+plumbing
+plumbers
+Dallas +Plumbers
+Plumbers + Dallas
Phrase Match
“Plumber Near Me”
“Plumbers in Dallas”
“Dallas Plumbers”
Exact Match
[Dallas Plumbers]
[Plumbers in Dallas]
Pay Attention to NEGATIVE Keywords
Jobs
Careers
Car
Association
Auto
Etc
You need to write compelling text ads that resonate with
what the customer typed and entice them to click on you vs.
the competition
36
• Less is more
• Tell them exactly what you want them to do
• If you have have a special offer for the service that they searched (and
reference it in the text ad) all the better
• Give them ONE decision (call / web form) and push for it… don’t offer them
too many options to stray from your site
Best Performing Text Ads
37
Make your text ad JUMP off the page with Ad
Extensions
38
Make your ads POP with call out extensions
39
Setting your site extensions
40
You have to land visitors on solid well-thought-
out pages on your site that are built to convert
41
How to Accelerate your Lead Flow via Paid Search
for Plumbing & HVAC Contractors
42
•Conversion tracking is a MUST
•Your campaign must be broken to to smaller ad groups targeting the
various services that you provide so that your text ads match what the
person typed
•Make sure you have a strong understanding of keyword match types &
don’t forget about negative keywords
•You need to write compelling text ads that resonate with what the
customer typed and entice them to click on you vs. the competition
•Leverage Ad Extensions to make your Ad Stand out on the page
•You have to land visitors on solid well-thought-out pages on your site that
are built to convert
43
44
# of Leads - 70

Conversion Rate - 40%

70 Leads X 40% = 28 Booked Jobs

Average Ticket - $550

28 Jobs X $550 = $15,700

Projected ROI - 7X

$15,700 investment / $1,963 spend

is a 7X ROI
Questions to ask your PPC Provider
45
• How much of my budget will go to Google AdWords spend vs. management fees
• What type of tracking will you be putting in place? Do you do AdWords Call & Web Form Conversion tracking?
If you don’t have web & call conversion tracking that pulls into AdWords you will be at a MAJOR
disadvantage vs. the competition.
Will you delineate PPC calls vs. Organic Calls?
• How will we track our our Key Performance Indicators (KPIs)? Will I be provided with a live dashboard?
Key Metric - Average cost per lead generated
• Will you be setting up specific landing pages for each Ad groups or will the traffic be directed to the home
page?
If you are driving traffic to landing pages how will those pages be optimized for conversion?
• Do you split-test test ads for each Ad group?
• Will you be leveraging all of the Ad extensions to make my text Ads stand out in the search results?
• What are our targets in terms of Cost Per Lead & Return On Investment (ROI)?
What makes our campaigns better / different
46
• We split the campaign into strategic Ad groups based on our experience in the plumbing & HVAC
business to help target your most profitable services
• We set up conversion optimized landing pages
• We set up true CONVERSION OPTIMIZATION so that your conversions (calls & web form submissions) are
tracked and associated with the campaign & keywords in AdWords…so that we can adjust the bid /
spend strategy based on the campaigns & keywords that drive the best conversions. There is a HUGE
difference between this and simple “call tracking”
You will know exactly how many calls came via PPC vs Organic and listen to recordings of those calls
You will know which keywords within your AdWords campaign drove calls & at what cost
• This makes it possible for us to optimize based on the keywords that result in calls and stop
wasting money on terms that don’t net a result
• For each Ad group we set up multiple text Ads and rotate based on the best converting Ads each month…so our click
through rates / quality scores improve over time
• We provide you with a KPI Dashboard to help track the most important metrics
• If you are a ServiceTitan user, we will report against revenue generated for true ROI tracking
• Complete transparency in terms of Spend to AdWords
47
Our KPI Dashboard
48
Our KPI Dashboard
49
Call	us	directly	at	866-610-4647	
or		
www.plumberseo.net/schedule

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How to win with ppc for plumbing & HVAC contractors

  • 1. z 1
  • 3. z 3
  • 4. • Turn off cell phones • Turn off Facebook • If you’re serious about doubling or tripling the leads that you pull from your Plumbing or HVAC website then the next 60-90 minutes are critical 4 Need your attention please…
  • 5. • Why PPC is key to unlimited scalability in terms of lead flow for your plumbing or HVAC business • Live examples of PPC campaigns generating 5-15X ROI for other plumbing/HVAC companies • How to set up & structure your Pay-Per-Click marketing campaign for minimum cost per lead & maximum ROI • KPIs, Tracking, Landing Pages, Campaign Structure 5 What we will cover today
  • 6. 6 If you stay till the end…
  • 7. 7
  • 8. Who Am I & Why Should You Listen To Me? • Author of The Complete Guide to Internet Marketing for Plumbing Contractors & How to Triple your Sales by Getting Your Internet Marketing Right • Active member of the PHCC, QSC, Nexstar Network, Service Roundtable & ACCA • Google Certified Partner managing over $1M annually in AdWords • Spoken at PHCC, QSC & other industry events across the US • Articles published in Plumbing & Mechanical, Contractor Mag & HVAC Insider • Worked with plumbing & HVAC businesses across the US & internationally 8
  • 9. 9 Hundreds of plumbing & 
 HVAC business owners…
  • 10. This is what we do… 10
  • 11. 11 Should PPC be part of my overall Internet Marketing? Strategy?
  • 13. 13 Why PPC should part of your Internet Marketing strategy • Start showing up quickly
 • Show up as often as possible where your customers are looking
 • Show up for non geo-modified terms “plumber”,“plumbing”,“water heater repair”,“AC repair”, etc
 • Unlimited scalability
  • 14. Why most PPC Campaigns FAIL 14 •Fail to understand the AdWords auction process and the complexity of the plumbing/HVAC industry •Set up only ONE Ad group for all services (plumbing, emergency plumbing, drain cleaning, water heaters, AC repair, heating repair, etc) •Don’t use specific text Ads and landing pages for groups of keywords •No strong call to action or OFFER on the landing page
  • 15. Why most PPC Campaigns FAIL 15 • General Plumbing Services • Emergency Plumbing •Water Heater Repair / Replacement • Drain Cleaning • Garbage Disposal Repair • Re-Piping • Septic Pumping / Cleaning • Bathroom Remodeling • Leak Detection •Trecnhless Sewer Replacement • Etc, Etc, Etc YourCompany.com
  • 16. 16
  • 17. 17
  • 18. 18
  • 19. 19 # of Leads - 202 Conversion Rate - 40% 202 Leads X 40% = 80 Booked Jobs Average Ticket - $650 80 Jobs X $650 = $52,000 Projected ROI - 5X $52,000 investment / $10,070 spend
 is a 5X ROI
  • 20. 20
  • 21. 21 # of Leads - 237 Conversion Rate - 40% 237 Leads X 40% = 94 Booked Jobs Average Ticket - $550 94 Jobs X $550 = $51,700 Projected ROI - 13X $51,700 revenue / $3,842 spend
 is a 13X ROI
  • 22. 22
  • 23. 23 # of Leads - 103 Conversion Rate - 40% 103 Leads X 40% = 41 Booked Jobs Average Ticket - $750 41 Jobs X $750 = $30,750 Projected ROI - 8X $30,750 revenue / $3,729 spend
 is a 8X ROI
  • 24. 24 How to set up & structure your Pay-Per-Click marketing campaign for minimum cost per lead & maximum ROI
  • 25. How to structure your PPC Campaign 25 • Conversion tracking is a MUST • Your campaign must be broken into smaller ad groups targeting the various services that you provide so that your text ads match what the person typed • Make sure you have a strong understanding of keyword match types & don’t forget about negative keywords • You need to write compelling text ads that resonate with what the customer typed and entice them to click on you vs. the competition • Leverage Ad extensions to make your Ad Stand out on the page • You have to land visitors on solid, well thought out pages on your site that are built to convert • Ongoing split testing, tweaking & fine tuning
  • 26. 26 Don’t even think about spending another penny till you have conversion tracking in place…
  • 27. Conversion Tracking Essentials 27 •Dynamic number swapping with different phone number for PPC traffic vs. organic or direct traffic •A keyword pool with dynamic number swapping so that you can track phone calls back to the keyword & campaign •Webform tracking •Conversion tracking built into your AdWords campaign to determine which ad group generated the lead
  • 28. Most Important KPIs 28 •Total Spend •Average Cost Per Click •Average Cost Per Lead (Calls & Web Forms) Plumbing - $35 - $55 per lead HVAC - $55 - $80 per lead •Return on Investment
  • 29. It’s best to have a dashboard… 29
  • 30. 30 If you can track true ROI… even better!
  • 31. How to structure your PPC Campaign 31 •Your campaign must be broken to to smaller ad groups targeting the various services that you provide so that your text ads match what the person typed Brand Campaign General Plumbing Drain Cleaning • Hydrojetting • Rooter Service Repiping Sump Pumps Leak Detection Slab Leak Repair Water Softeners Water Filtration Plumbing Fixture Installation & Repair Toilet Installation / Repair ◦Faucet Installation / Repair Disposal Installation / Repair •Backflow Testing & Certification Septic Pumping / Cleaning Emergency Plumbing / After Hours Plumbing Boiler Gas Line Installation / Repair Bathroom Remodeling • One Day Bath Systems Well Pumps • Installation & Repair • Service / Maintenance Competition Campaign Water Heaters • Water Heater Repair • Water Heater Replacement • Tankless Water Heaters Sewer Repair & Replacement • Trenchless • Pipelining
  • 32. 32
  • 33. Ad Groups - Plumbing 33 Brand Campaign General Plumbing Drain Cleaning • Hydrojetting • Rooter Service Water Heaters • Water Heater Repair • Water Heater Replacement • Tankless Water Heaters Sewer Repair & Replacement • Trench less • Pipelining Repiping Sump Pumps Leak Detection Slab Leak Repair Water Softeners Water Filtration Plumbing Fixture Installation & Repair Toilet Installation / Repair ◦Faucet Installation / Repair Disposal Installation / Repair Backflow Testing & Certification Septic Pumping / Cleaning Emergency Plumbing / After Hours Plumbing Boiler Gas Line Installation / Repair Bathroom Remodeling • One Day Bath Systems Well Pumps • Installation & Repair • Service / Maintenance Competition Campaign
  • 34. Ad Groups - HVAC 34 Brand Campaign AC Repair AC Replacement / Installation Heating Repair Heating Replacement / Installation Furnace Repair Furnace Repair / Replacement Emergency AC Repair Emergency Heating Repair IAQ (Indoor Air Quality) AC Check Up AC Filters AC Maintenance AC Tune Up Air Duct Cleaning Air Handlers Boiler Repair Boiler Installation / Replacement Ductless Mini Splits Evaporator Coil Geothermal Radiant Heating HVAC Humidifiers Air Purification Systems Thermostats UV Air Sanitizers
  • 35. Keyword Types Matter 35 Broad Match Plumber Plumbing Plumbers Dallas Plumbers Plumbers Dallas Modified Broad Match +plumber +plumbing +plumbers +Dallas +Plumbers +Plumbers + Dallas Phrase Match “Plumber Near Me” “Plumbers in Dallas” “Dallas Plumbers” Exact Match [Dallas Plumbers] [Plumbers in Dallas] Pay Attention to NEGATIVE Keywords Jobs Careers Car Association Auto Etc
  • 36. You need to write compelling text ads that resonate with what the customer typed and entice them to click on you vs. the competition 36 • Less is more • Tell them exactly what you want them to do • If you have have a special offer for the service that they searched (and reference it in the text ad) all the better • Give them ONE decision (call / web form) and push for it… don’t offer them too many options to stray from your site
  • 38. Make your text ad JUMP off the page with Ad Extensions 38
  • 39. Make your ads POP with call out extensions 39
  • 40. Setting your site extensions 40
  • 41. You have to land visitors on solid well-thought- out pages on your site that are built to convert 41
  • 42. How to Accelerate your Lead Flow via Paid Search for Plumbing & HVAC Contractors 42 •Conversion tracking is a MUST •Your campaign must be broken to to smaller ad groups targeting the various services that you provide so that your text ads match what the person typed •Make sure you have a strong understanding of keyword match types & don’t forget about negative keywords •You need to write compelling text ads that resonate with what the customer typed and entice them to click on you vs. the competition •Leverage Ad Extensions to make your Ad Stand out on the page •You have to land visitors on solid well-thought-out pages on your site that are built to convert
  • 43. 43
  • 44. 44 # of Leads - 70 Conversion Rate - 40% 70 Leads X 40% = 28 Booked Jobs Average Ticket - $550 28 Jobs X $550 = $15,700 Projected ROI - 7X $15,700 investment / $1,963 spend
 is a 7X ROI
  • 45. Questions to ask your PPC Provider 45 • How much of my budget will go to Google AdWords spend vs. management fees • What type of tracking will you be putting in place? Do you do AdWords Call & Web Form Conversion tracking? If you don’t have web & call conversion tracking that pulls into AdWords you will be at a MAJOR disadvantage vs. the competition. Will you delineate PPC calls vs. Organic Calls? • How will we track our our Key Performance Indicators (KPIs)? Will I be provided with a live dashboard? Key Metric - Average cost per lead generated • Will you be setting up specific landing pages for each Ad groups or will the traffic be directed to the home page? If you are driving traffic to landing pages how will those pages be optimized for conversion? • Do you split-test test ads for each Ad group? • Will you be leveraging all of the Ad extensions to make my text Ads stand out in the search results? • What are our targets in terms of Cost Per Lead & Return On Investment (ROI)?
  • 46. What makes our campaigns better / different 46 • We split the campaign into strategic Ad groups based on our experience in the plumbing & HVAC business to help target your most profitable services • We set up conversion optimized landing pages • We set up true CONVERSION OPTIMIZATION so that your conversions (calls & web form submissions) are tracked and associated with the campaign & keywords in AdWords…so that we can adjust the bid / spend strategy based on the campaigns & keywords that drive the best conversions. There is a HUGE difference between this and simple “call tracking” You will know exactly how many calls came via PPC vs Organic and listen to recordings of those calls You will know which keywords within your AdWords campaign drove calls & at what cost • This makes it possible for us to optimize based on the keywords that result in calls and stop wasting money on terms that don’t net a result • For each Ad group we set up multiple text Ads and rotate based on the best converting Ads each month…so our click through rates / quality scores improve over time • We provide you with a KPI Dashboard to help track the most important metrics • If you are a ServiceTitan user, we will report against revenue generated for true ROI tracking • Complete transparency in terms of Spend to AdWords