1. Joseph Araujo
20 Bissell Street, Apt. 3
Providence, RI 02907
401-808-6743
benjoseph_02908@yahoo.com
PROFILE
Experienced Dispatcher ▪ Customer Service Skills
Problem Solving Skills ▪ Flexible ▪ Criminal Law Knowledge
Calm in Emergencies ▪ Innovative ▪ Effective Prioritizing Skills
Culturally Sensitive ▪ Efficient Allocation of Resources
EXPERIENCE
Dispatcher
AAA - Cranston, RI 2013 - 2014
• Successfully completed customer service and dispatcher certificate training
• Ascertained customer’s needs and prioritized dispatching of resources (i.e., rescue,
police, tow truck)
• Interfaced with law enforcement to provide information needed to assist customers
• Provided superior customer service
Dispatcher
Big Daddy Taxi - Cranston, RI 2011 - 2013
• Received and documented all incoming calls and issues
• Dispatched and tracked locations of all cabs
• Scheduled advance calls and pickups
• Gave directions to cab drivers as needed
Dispatcher
Economy Taxi - Johnston, RI 2010 - 2011
• Took calls and dispatched taxis
• Documented calls in computer database
• Interacted with local companies to provide taxi services appropriate to their business
needs
• Provided transportation services for Social Security and Veterans’ Administration clients
Dispatcher/Security Office Manager
Rhode Island School of Design - Providence, RI 2003 - 2005
• Dispatched security officers as needed
• Documented calls and officer activities
• Assisted students with lock-out issues

2. Joseph Araujo 401-241-6475
• Assisted parents with locating students
• Called in local emergency services as needed, including police and fire personnel
Dispatcher
Yellow Cab - Cranston, RI 1983 - 2008
• Answered calls and dispatched cabs
• Performed financial tasks including accounts receivable, collections and setting up
charge accounts
• Responsible for hiring, management and discharge of cab drivers
EDUCATION
Office Administration Certificate Katherine Gibbs School, Providence, RI
Law Enforcement Certification Providence Police Academy, Providence, RI
MILITARY SERVICE
Navy Veteran – Honorably Discharged
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