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Lexmark: Transforming corporate travel with a unified global rollout
Find us online at www.Egencia.co.uk - Call us +44 (0) 161 233 5500
“Our people were finding
tickets online through Expedia,
and then going to their agent
to book. By choosing Egencia,
we’ve cut the middleman out
of the equation.
Matt Montgomery, Global
Manager - Procure to Pay
Operations & North America
Sourcing
• “Find a partner—like we did—that has
done this before and has experience in the
business and knowledge of your industry.”
• “Get strong executive involvement that can
speak at a global level.”
• “Make sure you clearly identify your global
and cross-functional stakeholders so that
you have the necessary representation to
anticipate everyone’s travel needs.”
—Matt Montgomery, Global Manager - Procure
to Pay Operations & North America Sourcing
Advice for New Travel Management Professionals
Lexmark: Transforming corporate travel with a unified global rollout
The global rollout of its Egencia travel programme enabled Lexmark to retire its roster of 70 travel agencies
around the world—and gain control of travel spend.
Customer
As a global leader in printing, document
and enterprise content software solutions,
Lexmark has over 12,200 employees
worldwide, and international sales account
for more than half of its annual revenue.
Challenge
Gain visibility into the company’s global
travel spend and control costs by reducing
unnecessary agent calls and out-of-policy
bookings—all while better serving its
business travellers.
Solution
Lexmark understood that the only way to
contain travel costs and take better care
of its travellers was to replace its roster
of 70 travel agencies with one global
travel programme. Egencia satisfied each
requirement Lexmark identified as critical:
global capabilities, user-friendly online
booking tools, advanced mobile applications,
and a cost model the CFO could get
behind. Services and tools provided
through Egencia Meetings offered further
efficiencies and cost controls. Travellers
embraced the new Egencia programme
immediately, boosting online adoption from
40% to 80% on the first day of the rollout.
Future
Egencia’s global reporting makes it possible
for Lexmark to monitor travel spend and
trends in real-time across multiple points of
sale. This not only provides greater oversight,
it helps Lexmark secure better rate
agreements with its favourite airlines and
hotels. New travellers are easily integrated
into the programme, and new travel
managers are quickly brought up to speed
with ongoing Egencia support and advice.
Even more importantly, Lexmark is now able
to more easily locate travellers in case of
emergency.
Egencia’s business travel solutions fuse
technology with agent-assisted service
to meet the needs of your company. We
offer your travellers robust hotel, airline,
and rental car deals to book themselves—
online, via our app, or with the help of an
Egencia Travel Consultant.