COVID-19 Virtual Care Launch
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We are all learning about hand-washing techniques, hygiene, social distancing and what are the symptoms. But we aren't tracking symptoms until they show up at our healthcare provider doors at the hospitals, clinics and emergency departments.
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COVID-19 Virtual Care Launch
- 1. COVID-19 Virtual Care Response Action Task 1: Access the COVID-19 High Risk Analysis This analysis will assist your care management teams in tiering the highest at-risk for underlying conditions to start outreach for medication adherence, social determinants and management of underlying conditions. This report also tracks travel in last 120 days. Action Task 2: Distribute COVID-19 and social determinants online health screening questionnaires to consumers. These questionnaires collect symptom, medication adherence, access to medication refills and social determinants data from households. This data can then be used in consumer phone outreach and trending. Action Task 3: Staff outreach to consumers based on screening responses Setup virtual staffing to respond to screenings by phone to consumers.
- 3. Step-by-Step Online COVID-19 Screenings • Contact local news, radio and newspaper media outlets. Request Medicare patients complete the online questionnaire using their MyMedicare.gov login on the Get Your Health Record website. • Medicare patient’s login and complete the COVID-19 symptom screening. They report current symptoms, family situation, others sick in the home, issues with medication refills and other key data points. • Next, the Medicare patients complete the social determinants of health questionnaire. With questions such as “Do you have access to food?” • Care managers access the data in 2 ways 1) events-based calendar view; 2) excel report. Individuals who reported symptoms, lack of medication refills or access to food are contacted first for screening and resources. Why is this important? The “why” is mass screening which allows care teams to target those with no medication refills, access to food and those with symptoms using virtual care such as phone call to screen them before they make a trip to a clinic or ED.
- 4. Phone | Chat | Telehealth Outreach
- 5. Text Notifications • Screenings to complete – Incomplete screenings – New screenings
- 6. Virtual Care - Reimbursement Models Program Type of Outreach Reimbursement Who perform service Chronic Care Management (CCM) Telephone $40 per patient per month (20 minutes) Remote Patient Monitoring (RPM) Telephone $100 per patient per month (Device + 20 minutes) Telehealth Audio and Video Toolkit Virtual Check-in Telephone $14 5-10 minutes E-Visit Patient Portal Chat 99421: 5-10 minutes $15 99422: 11-20 minutes $31 99423: 21+ minutes $50 Remote evaluation of image Telephone $12 5-10 minutes
- 7. Medicare Patient Screening Approved by Medicare • Step One: Patient goes to https://www.getyourhealthrecord.com/ • Step Two: Patient clicks on • Step Three: Patient enters their MyMedicare.gov username and password. – Create MyMedicare.gov account if currently do not have a login.
- 8. Medicare Patient Screening • Step Four: Patient turns sharing "On" • Step Five: Things to Complete - Patient completes COVID-19 and social determinants questionnaires.
- 9. Get Your Health Record Medicare Approved • No cost to Medicare beneficiary • Data only shared if Medicare beneficiary turns on sharing • Data NOT shared without consent. 1-888-862-0366 for assistance or schedule a phone enrollment.
- 11. Creates event for care manager to document the interaction and put in a follow-up date Displays in calendar view Pull report of patient- generated questionnaires
- 12. Mass Patient Communication • Public Website • News Media – Press conference – Local news program • Text or Email – If contact information is available
- 13. Care Management • Convert specialist and primary care clinics to care management outreach • Outsource to care management companies.
- 14. 4-Year Health History -Out-of-Network Tracking -Travel Tracker Online Health Screenings -COVID-19 Symptoms -Social Determinants -Medication Adherence Indicators and Predictors -Avoidable Emergency Use -Palliative Care Eligibility -Adverse Event Wellness Care Gaps Interactive Health History Admit, Discharge Transfer (ADT) Remote Device Recordings Cost and Utilization Risk Score -HCC Coding Point of Care Financial Benchmark 1.888.862.0366 David@DataPointofCare.com