Addressing HIV Testing,Prevention, Care and Support  Service Referral Needs in          California               Dennis Fl...
National HIV/AIDS Strategy• Instructs “health departments to  provide…local information on where to  access care and suppo...
Service Referral Line• OA lost all state funding for testing, prevention,  care and support services in 2009• As part of r...
The one comprehensive and easy to use website needed to find     California HIV Testing, Prevention, Care & Treatment,    ...
Service Referral Line• Staff member answers calls and chats  during business hours• Line redirects callers to 24 hour cris...
#1 Service Request   HIV Prevention                        Services
Care & Treatment Services
ServiceCategories for   Care & Treatment
Support Services
ServiceCategories for HIV Support
Additional Resources
Six Month Evaluation• 4568 calls were received (>750 per month)• Of these, 13% requested information in  Spanish• 2439 (53...
Calls to the Hotline– 47% General HIV information– 26% Service referral assistance– 17% Emotional support services– 10% ST...
Location of Calls to Operators• 48% Los Angeles and San Francisco  areas  – 55% of living cases are in these areas• 32% Hi...
Referrals Made by Operators•   34% HIV testing sites•   20% Exposure risk/test accuracy questions•   11% Other•   9% Insur...
Chats• Approximately 159 over 5 months (32 /  month)• 52% LA, SF and other high prevalence  counties  – 94% of living case...
Referrals Made by Operators• Main interaction difference from calls:  – 41% Exposure risk/test accuracy questions from Cha...
Website• 9340 hits to the website over 5 months  – 2701 searches for services• 65% outside California• 24% LA, SF, and hig...
Conclusion• By utilizing existing information resources  – Comprehensive service referral system can    be established  – ...
Improvements• Created service categories not covered in  NPIN (PEP, acute HIV diagnosis, benefits  counseling)• Increases ...
How can you help?• Refer people to the service• Refer contractors to update (or sign up)  listings• Add organizations to i...
AcknowledgementsWe would like to formally thank the Centersfor Disease Control for partnering with theCalifornia Office of...
Questions/ContactsDaniel CoronadoDaniel.Coronado@cdph.ca.govDennis FlemingDennis.Fleming@cdph.ca.govF.E. Harrison (CDC)ckv...
Upcoming SlideShare
Loading in …5
×

Addressing HIV Testing, Prevention, Care and Support Service Referral Needs in California

1,163 views

Published on

Published in: Health & Medicine
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,163
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Addressing HIV Testing, Prevention, Care and Support Service Referral Needs in California

  1. 1. Addressing HIV Testing,Prevention, Care and Support Service Referral Needs in California Dennis Fleming Intervention Specialist California Department of Public Health Office of AIDS
  2. 2. National HIV/AIDS Strategy• Instructs “health departments to provide…local information on where to access care and support services… (and that they be) disseminated online.”• Limited resources encourage collaborating with and sharing already developed resources across funding streams
  3. 3. Service Referral Line• OA lost all state funding for testing, prevention, care and support services in 2009• As part of re-prioritization, brought telephone hotline in-house• Leveraged CDC and NPIN resources• Established Referral Line – Telephone line with live operators – Live chat – Website
  4. 4. The one comprehensive and easy to use website needed to find California HIV Testing, Prevention, Care & Treatment, and Support Services in your area. Easy to remember URL: www.HIVServicesCA.com
  5. 5. Service Referral Line• Staff member answers calls and chats during business hours• Line redirects callers to 24 hour crisis line after hours• Callers seeking information (vs. referrals) are referred to HIV/AIDS resources and services such as HIV testing, prevention, care and treatment and support services in their area
  6. 6. #1 Service Request HIV Prevention Services
  7. 7. Care & Treatment Services
  8. 8. ServiceCategories for Care & Treatment
  9. 9. Support Services
  10. 10. ServiceCategories for HIV Support
  11. 11. Additional Resources
  12. 12. Six Month Evaluation• 4568 calls were received (>750 per month)• Of these, 13% requested information in Spanish• 2439 (53%) selected an option provided on the recording – General HIV/AIDS information – STD services – Emotional support services – Operator assistance – Of these, 14% requested operator assistance
  13. 13. Calls to the Hotline– 47% General HIV information– 26% Service referral assistance– 17% Emotional support services– 10% STD testing services– ½ male, ½ female • 87% of living cases in CA are in men
  14. 14. Location of Calls to Operators• 48% Los Angeles and San Francisco areas – 55% of living cases are in these areas• 32% High HIV/AIDS prevalence counties – 39% of living cases are in these areas• 19% Other counties• 1% Outside California
  15. 15. Referrals Made by Operators• 34% HIV testing sites• 20% Exposure risk/test accuracy questions• 11% Other• 9% Insurance• 6% HIV prevention services• 6% Care and treatment• 2% ADAP specific• 2% PEP
  16. 16. Chats• Approximately 159 over 5 months (32 / month)• 52% LA, SF and other high prevalence counties – 94% of living cases are in these areas• 28% Other CA counties• 20% Outside CA (including international)
  17. 17. Referrals Made by Operators• Main interaction difference from calls: – 41% Exposure risk/test accuracy questions from Chats vs. – 20% Exposure risk/test accuracy questions from Calls
  18. 18. Website• 9340 hits to the website over 5 months – 2701 searches for services• 65% outside California• 24% LA, SF, and high HIV/AIDS prevalence counties
  19. 19. Conclusion• By utilizing existing information resources – Comprehensive service referral system can be established – Provide service referral without overwhelming staff – 14,000 contacts over 6 months
  20. 20. Improvements• Created service categories not covered in NPIN (PEP, acute HIV diagnosis, benefits counseling)• Increases in marketing to: – Health departments – Providers – Consumers – Advocacy groups
  21. 21. How can you help?• Refer people to the service• Refer contractors to update (or sign up) listings• Add organizations to it yourself via update form available on the OA website• Visit us by chat or call!
  22. 22. AcknowledgementsWe would like to formally thank the Centersfor Disease Control for partnering with theCalifornia Office of AIDS in developing this resource for Californians
  23. 23. Questions/ContactsDaniel CoronadoDaniel.Coronado@cdph.ca.govDennis FlemingDennis.Fleming@cdph.ca.govF.E. Harrison (CDC)ckv3@cdc.gov

×