8. Meeting Customer Needs “Don Otto’s Market wants to say we had few customers that understood customer loyalty and its importance to our business. If you came in only for baguettes, the occasional piece of cheese, the occasional dinner … you can not tell yourself you were a supporter of our market.”
9. In some parts of the world people are accustomed to spending a higher percentage of their income on food, but in America we suffer from sticker shock because of WalMart and other discount vendors. The reality is we pay for what we eat. Some are informed enough to know what that statement means. For those that don't I am not going to elaborate here there is plenty of information out there if you are looking.
35. “Thanks to the internet and digital technology, agencies are finding that the realization of their clients ultimate fantasy, the ability to customize a specific message to a specific person at a specific moment, is within their grasp” “It is also one very complex nightmare” Fast Company December 2010