Radiant Logistics Residential Delivery

1. RADIANT LOGISTICS
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2. Bohn Crain
Bohn Crain has served as chief executive officer and chairman of the board since October 20, 2005. Crain brings
more than 20 years of industry and capital markets experience in transportation and logistics.
In 2005, Crain founded Radiant Capital Partners, LLC to execute a consolidation strategy in the transportation and
logistics sector.
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FOUNDER, Chairman and Chief Executive Officer
Our Founder

3. Our Locations
Corporate: Bellevue, WA
120+ US Domestic Locations

4. RESIDENTIAL
Basic: Delivery left outside the door
Threshold: Delivery made inside the first, safe
home entry and customer inspects product
Room of Choice: Delivery made to a specific room
inside home
Deluxe: Delivery made to a specific room inside
home, plus unpacked and debris removed
Premier: Same features as Deluxe service, plus
product setup, with or without tools
Electronics Boost: Delivery of home electronics to
the room of choice, product unpacked, debris
removed and item tested for power/operation
Our Services

5. RESIDENTIAL
Full Deluxing: Remove from carton, minor assembly,
minor touch-up, blanket wrap delivery.
Swaps: Exchanging items at customer request.
Inspect: Open, Inspect, additional pictures.
Final Mile: Customer can arrange linehaul to final mile
location.

6. EXPERIENCE
The Customer Experience
1. Click to schedule calendar
2. 4-Hour delivery window
3. Contactless Basic Delivery
4. IVR Reminder
5. Establishing CES Measurement
1. Helps better predict behavior
2. Results are usually actionable
3. Improve recognition of bottlenecks
4. Better correlation between loyalty and
satisfaction

7. Liz Beck
RVP, Central
Tim
O’Brien
VP, Company
Locations
Noel
Howard
VP, Domestic
John
Eastland
VP, Client
Solutions
Our Team
Tim Reich
Domestic
Services
Manager

8. SUMMARY
Public: Radiant Logistics, Inc, Publicly traded: RLGT
Service: Complete service offering
MBE: Radiant Logistics Partners, LLC—an affiliate of
Radiant Logistics—is certified as a Native American-
owned Minority Business Enterprise
Governance: Radiant Logistics and its subsidiaries
adhere to the following documentation, which
governs our corporate status, ethics, and business
practices – click for documents.
RADIANT: it’s the network that delivers!
Our Company