The document provides information about an upcoming conference on healthcare process improvement hosted by The Canadian Institute. The conference will take place over two days and feature speakers from hospitals, health regions, and provincial health ministries. Attendees will gain insights into process improvement and lean methodologies. They will hear success stories and learn how to reduce delays, improve turnaround times, tackle patient discharge challenges, and embed lean approaches at all levels to drive improvement and sustainability.

1. Healthcare Process
Improvement
Enhance the Patient Experience, Achieve Better Results
The Canadian Institute’s Innovations in
With the current focus on transforming our health system
to improve the quality of healthcare delivered, a review
Gain valuable insights into process improvement including:
0718x7372 J Keitner@
Hear from a dynamic mix
of speakers including:
Paul Collins
Marla Fryers
Trish Livingstone
Don Shilton
Chris Smith
David Stolte
Michel Tétreault
Susan Woollard
Bring Your Change Management Dilemmas and Solve Them

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join the
Sponsorship & Exhibition Opportunities
Daniel Gellman
Director of Business Development
TELEPHONE: 416-927-0718 ext. 7389
TOLL-FREE: 1-877-927-0718 ext. 7389
EMAIL: d.gellman@CanadianInstitute.com
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Mike Boucher Michele James
From Hospitals:
From Health Regions, Community Care
Access Centres, Community Health Agencies,
Private and Public Laboratories and
From Provincial Health Ministries:
Consultants
Researchers
Speakers:
Michael Boyce
HIROC
Angela Burden
Jeremy Butler
Paul Collins
Melissa Farrell
Marla Fryers
Laurie Gould
Samantha Hamilton
Wendy Kolodziejczak
Trish Livingstone
Damiano Loricchio
Tony Masella
Paul McAuley
Patsy Morrow
Joanna Noble
HIROC
Alain Rabeau
John Racher
Heather Riddell RN, BScN, MBA, ENC ( C)
Don Shilton
Chris Smith
David Stolte
Michel Tétreault
Susan Woollard

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DAY ONE | Tuesday, May 5, 2015
8:00 Registration Opens and Refreshments are Served
9:00 Opening Remarks from the Conference Co-Chair
Mike Boucher
9:15 Laying the Foundations with Reliable Data
Samantha Hamilton
What Success Can Look Like: Stories from the ‘Front Lines’
10:00 Reducing Delays in the ED: Converting Sequential Thinking
to Concurrent Standardized Processes
Damiano Loricchio
10:30 Networking Refreshment Break
10:45 Significant Improvement in Turnaround Times in the Lab
John Racher
Tony Masella
11:15 Tackling ALC Patient Discharge
Susan Woollard
Heather Riddell RN, BScN, MBA, ENC ( C)
12:00 The Transformative Power of Lean from Boardroom to Bedside
Paul Collins
12:30 Networking Luncheon for Delegates and Speakers
1:45 Keynote Session
Critical Thinking about Process Improvement and Lean:
Is it a Tool, a Philosophy or a Journey?
Paul Collins
Laurie Gould
Don Shilton

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3:00 Networking Refreshment Break
3:15 Adapting Process Improvement and Lean Methodologies
to Smaller Hospital Settings
Paul McAuley
4:00 Keynote Session
Leading for Results: The Challenges in Embedding Lean at the
Highest Levels to Drive Improvement and Sustainability
David Stolte
Marla Fryers
Michel Tétreault
Don Shilton
5:00 Conference Adjourns for the Day
DAY TWO | Wednesday, May 6, 2015
8:30 Refreshments are Served
9:00 Opening Remarks from the Conference Co-Chair
Michele James
9:15 Achieving an Integrated System of Care: Patient/Caregiver
Engagement as a Catalyst for Process Improvement and
Regional Transformation
Angela Burden
10:00 Upstream and Downstream: Delivering 21st Century Healthcare
across the Continuum of Care
Wendy Kolodziejczak
10:45 Networking Refreshment Break
11:00 Improving Capacity and Capability in the UK:
An Update and Example from the NHS
Jeremy Butler
Chris Smith

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11:45 Citizens First: Saskatchewan’s Bold Experiment Applying
Lean in the Public Sector (remote presentation)
Trish Livingstone
12:30 Networking Luncheon for Delegates and Speakers
1:30 Luncheon Address
The Excellent Care for All Act in Review: Challenges,
Progress and Future Goals
Melissa Farrell
2:00 Navigating Change Management to Build Successful
Relationships for Process Improvement
Alain Rabeau
2:45 Networking Refreshment Break
3:00 Connecting the Dots Between Process Improvement,
Lower Risk Assessments and the Bottom Line
Michael Boyce
HIROC
Joanna Noble
HIROC
3:45 Closing Keynote Session
The Future State: What does Cost-Effective and Sustainable
Patient-Centred Care Look Like and How Can it Best be
Achieved?
Wendy Kolodziejczak
Jeremy Butler
Michel Tétreault
5:00 Chair’s Closing Remarks and Conference Concludes

7. ©The Canadian Institute, 2015
YES! Register the following delegate for Innovations in Healthcare Process Improvement
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PAYMENT DETAILS PLEASE ADD 13% HST TO ALL ORDERS
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ADMINISTRATIVE DETAILS
VENUE: InterContinental Toronto Yorkville
ADDRESS: 220 Bloor Street West, Toronto, ON
TEL.: (416) 960-5200
Hotel Reservations
For information on hotel room availability and reservations, please
contact the InterContinental Toronto Yorkville at (416) 960-5200 and
request the ‘Canadian Institute’s Corporate Rate’. To book online,
please go to www.toronto.intercontinental.com/. Enter your Arrival and
Departure dates, then click the “Check Availability” icon. Click on the
Corporate ID icon (located just below the Rate Preference field), enter
code #100209681, and click apply. Select your Room type preference
and complete your reservation with your information. Please know rates
are available on a first come, first served basis.
Registration Fee
The fee includes the program, all program materials, coffee breaks and
lunches.
Payment Policy
Payment must be received in full by the program date to ensure
admittance. All discounts will be applied to the Program Only fee
(excluding add-ons), cannot be combined with any other offer, and must
be paid in full at time of order. Group discounts available to 4 or more
individuals employed by the same organization, who register at
the same time. For more information on group rates, please call
1-877-927-0718x7372.
Cancellation and Refund Policy
You must notify us by email at least 48 hrs in advance if you wish to send a
substitute participant. Delegates may not “share” a pass between multiple
attendees without prior authorization. If you are unable to find a substitute,
please notify The Canadian Institute in writing no later than 10 days prior
to the program date and a credit voucher will be issued to you for the full
amount paid. Credit Vouchers are valid for 1 year and are redeemable
against any other program by The Canadian Institute. If you prefer, you
may request a refund of fees paid less a 25% service charge. No credits
or refunds will be given for cancellations received after 10 days prior to the
program date. The Canadian Institute reserves the right to cancel any
program it deems necessary and will, in such event, make a full refund of
any registration fee, but will not be responsible for airfare, hotel or other
costs incurred by registrants. No liability is assumed by The Canadian
Institute for changes in program date, content, speakers or venue.
Call 1-877-927-0718x7372 for Group
or Special Industry Pricing Options
CALL, EMAIL, VISIT OUR WEBSITE, OR REGISTER BY MAILING/FAXING FORM BELOW: PROGRAM CODE: 289J15-TOR
FEE PER DELEGATE
Register & Pay by
March 6, 2015
Register & Pay by
April 10, 2015
Register & Pay after
April 10, 2015
PLEASE ADD 13% HST TO ALL ORDERS
Conference (on site) $1595 $1795 $1995
ELITEPASS* Conference + Workshop $2090 $2290 $2490
Webcast $1595
All program participants will receive an online link to access the program materials as part of their registration fee
BINDER or
POST-CONFERENCE WORKSHOP
Thursday, May 7, 2015 •
A ‘Hands-on’ Approach to Change Management
Workshop Leaders:
Jeremy Butler Patsy Morrow
*ELITEPASS is recommended for maximum learning and networking value.

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ATTENTION MAILROOM:
5 Easy Ways to Register
PHONE:
1-877-927-0718x7372
EMAIL:
J.Keitner@
CanadianInstitute.com
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MAIL:
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Ontario M5R 2C4
DS-JKR
The Canadian Institute’s
Healthcare Process
Improvement
Enhance the Patient Experience, Achieve Better Results
The Canadian Institute’s Innovations in
Healthcare Process Improvement
Innovations in
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