The document discusses i-matter, a social innovation platform used by Dorset HealthCare University NHS Foundation Trust. I-matter allows staff to submit and vote on ideas, participate in challenges, and collaborate. It aims to foster a culture of innovation in the organization. The platform includes features like an activity feed of current challenges and ideas, staff profiles to showcase talents, and blogs. Metrics show it has increased staff engagement and innovation since launching in 2012. The document advocates expanding participation to other stakeholders to further untapped potential for crowdsourcing innovation in health and care.

1. Jodi Brown
Fostering a culture for innovation
i-matter: Social innovation platform
Head of Innovation
@JodiOlden
@imatterDHC

3. “Organisations that are able to innovate
successfully have developed a culture of
innovation throughout their
organisation, and at all levels….”
“…it is about developing both capacity
and capability.”
Innovation Health and Wealth,
December 2011

4. Engagement
Shared
purpose
Collaboration
Innovation
Social innovation
SOCIAL
INNOVATION

5. Carousal:
shows all
active
challenges
open for
staff
participation
Live activity
feed
Click here to
submit an
idea
i-matter at a glance: home page

6. i-matter : a challenge
Challenge
briefing
Idea
submitted
by staff
# votes for
idea
# comments
on idea
Challenge stats

9. i-matter: user stats Sept’12 - July’13

10. • Board sponsorship & buy-in
• Clearly linked to Trust vision, values & strategy
• A culture that promotes engagement & values staff
• A clear systemic process for innovation & innovators
• A meaningful innovation strategy
• “No idea is bad” rule
• Demonstrate quick measurable wins
• Take the good with the bad (don’t succumb to risk-aversion)
• Keep it live & fresh
• Build in rewards: say “thank you” & recognise contributions
• Recruit Innovation Champions > organisational radicals!
What makes a social innovation platform successful?

11. What does innovation mean to us?
“Embracing positive change, creativity and
continuous improvement to excel at
providing care all of us would recommend
to family and friends.”

12. The local driver:
“Listening to What Staff Think”
• NHS Staff Survey theme areas:
• Support
• Communication
• Innovation
• Improving ward  Board
engagement
The national driver:
Innovation Health & Wealth
• Making innovation & its
spread central to what we do
• Develop a culture of
innovation throughout the
organisation
• Developing capacity &
capability for innovation
A compelling mandate for social innovation

13. i-matter at a glance: an idea
1. Idea submitted by staff
member in response to Hydration
Challenge
2. Collaboration &
discussion about idea
amongst staff from across
the Trust

14. i-matter at a glance: staff profiles
Staff biography: personal feel,
enhances relationships, sense of
belonging & engagement
Special interests & skills
?talent bank opportunity
Activity history: ideas & comments
submitted
?evidence for PDR

15. i-matter at a glance: blogs
Staff & teams are encouraged
to blog about projects,
developments, interests,
studies & research

16. i-matter in action: a snapshot of activity
Current challenges:
• Staff O*S*C*A*R*S: Individual staff contribution of the year award
• Got an idea? Post it here! Ideas include...
• Online surveys for patient feedback
• Token gestures: encouraging instant patient feedback through token voting
• Patient equipment outlets in community hospitals
• Zumba for staff fitness & wellbeing
• Cash points in St Ann’s
• Hydration Challenge: helping keep our patients healthy & hydrated
Recent challenges:
• Chief Executive staff briefing challenge
• A new name for Forston & Minterne?
• IAPTus developments: a challenge for IAPT staff to aid in improvements in the
IAPTus patient system

17. An example of i-matter in action:
“Idea to implementation in 22 hrs”

18. Future opportunities...
• Not just an ideas platform: use for forums, polls, blogs
• Untapped potential of all-systems crowdsourcing in health & care
• Inviting participation from stakeholders e.g. LAs, CCGs, acute,
voluntary sector, Universities, community groups, HealthWatch,
H&W Boards, AHSNs, industry partners
• Patient and public involvement in innovation
• Apps for idea proposal / social media participation
• Significant interest from other Trusts and national organisations
about our use of crowdsourcing for innovation