3. 3 |
COMPANY PROFILE INTERNATIONAL PRESENCE
La Difesa
Switzerland
WCMG
Luxembourg
WCM
Poland
Order to
cash Mngt.
Marocco
WCM
Bulgaria
Groupe Abri
France-Monaco
AT
Slovenia & Croatia
WCMG
ItalyI.B.E.
Spain
EUROGEC
France
Centrik
Belgium
The Working Capital
Management Group
(WCMG), founded in Italy
more than 25 years ago, is
now one of the European
leading companies in the
outsourcing of the “order to
cash” process
OFFICES
Italy
France
Spain
Switzerland
Belgium
Slovenia
Bulgaria
Poland
Luxembourg
Morocco
4. 4 |
• Allow our customers to concentrate on
their“Core Business”.
• Working with our customers in Europe to
focus them on their “core business” and
using the differences among countries to
gain competitive advantage.
• Assist our clients in the cycle of the active
“Credit and Risk Management”,
• Proposing personalized services all over
Europe, with the purpose to improve the
payment delays and the cash flow of our
clients.
WCMG
added value
• WCMG services are designed to optimize the credit cycle in order to increase and protect the company’s value over time
• WCMG focuses on its customers and anticipates their needs providing innovative services
• WCMG is able to guarantee direct presence in 10 Countries
COMPANY PROFILE VISION & MISSION
VISION MISSION
5. 5 |
• 23% compound annual growth rate (last 4 years)
• > € 3 Bn of credits under management
• 8.000+ Customers all over Europe
• 500.000+ positions under management
• 1.000+ people including employees and consultants
• 300 credit specialists
• 320 phone collectors
• 250 home collectors
• 300 foreign law firms partner of the Group
GROUP TURNOVER
million €
COMPANY PROFILE KEY NUMBERS
2008
32
35
38
42
45
2009 2010 2011 2012
CAGR
15%
THE STRUCTURE
6. 6 |
Audit & Consulting
Credit CRM
Credit collection
& servicing of
performing portfolios
Acquisition and
servicing of non
performing portfolios
Management of
physical/electronic
documents
and business
correspondence
COMPANY PROFILE SERVICES
Risk Management
6 |
7. 7 |
• Portfolios
analysis
• Insolvency prevention • Cask flow management
Risk Management
Audit & Consulting
Management of physical/electronic documents and business correspondence{ }
• Extrajudical and pre-legal credit management
• Legal service
• Purchase without recourse of uncertain
receivables
• Origination, due diligence e servicing of non
performing loans
WCMG supports its customers in optimizing each phase of the credit cycle
SERVICES OPERATIONAL FLOW
Risk Management
Placing
Order
Order management
Management
pre-due date
Management
recently fallen due
Management
telephone / domicillary
Management
of lawyer’s office Legal action
Credit CRM Extrajudicial service
Legal service
Credit CRM Credit Collection Non Performing Loans
Issuing of
Invoice
Due date
of invoice
Assignment of receivables
without recourse
8. 8 |
Our risk management service includes the design, the development and the implementation of
systems for risk prevention
SERVICES RISK MANAGEMENT
WCMG
added value
• Customization of services according to client characteristics and market dynamics (timing, content and form)
• Support in the identification of suppliers and customers with whom to do or not to do business
• Integration of information with unofficial data by ensuring flexibility and precision in the quantification of the credit line amount
• real time risk assessment (online
service)
• reliability and enforceability
analysis integrated with
unofficial data (off–line service)
• support to extrajudical and legal
services
Activities performed:
9. 9 |
Our Credit CRM service is configured as a preventive action on credit management. It consists in a
constant activity of invoices monitoring guaranteed by our customer care department
SERVICES CREDIT CRM
WCMG
added value
• Design and set up of a service compliant with the Client internal processes
• Enhancement of customer relationships thanks to dedicated Customer managers
• Possibility to outsource administrative tasks transforming fixed costs into variable costs
• Days Sales Outstanding (DSO)
• cash flows through the resolution
of the different types of claims
before the invoice expiring
date (taking care of business
relationships)
• working capital
This service aims to optimize:
10. 10 |
SERVICES CREDIT COLLECTION & SERVICING OF PERFORMING PORTFOLIOS
• A professional dedicated to each phase
• In house legal business unit with qualified professionals
• Ability to ensure services across Europe thanks to the direct presence of affiliates
WCMG
added value
Our Credit Collection service is structured in three possible phases:
• the extrajudical phase includes activities with
increasing deterrence toward the debtor (up
to home collection)
• the pre-legal phase provides a formal notice to
the debtor to offer a last chance to close the
debt position in pre-judicial
• The legal phase is activated ex-novo or in
case of negative result of previous phases. We
identify the most appropriate legal action and
manage the eventual procedure
Activities performed:
11. 11 |
SERVICES ACQUISITION AND SERVICING OF NON PERFORMING PORTFOLIOS
• Relevant experience in the assessment and management of non-performing portfolios
• Cooperation with leading investment funds and sellers
• Rating Standard & Poors“as special servicer of asset-backed securities (ABS) receivables in Italy”
WCMG
added value
The service is focused on financial and commercial non-performing portfolios (secured / unsecured)
WCMG buys and manages:
• Bank or financial loans
• tax credits and credits deriving
from bankruptcy
• uncertain commercial
receivables
12. 12 |
SERVICES PHYSICAL/ELECTRONIC DOCUMENTS AND BUSINESS CORRESPONDENCE
• Customized solutions
• Optimization of costs by the outsourcing spaces equipped to be compliant with safety standards and data confidentiality
This service is able to meet the different needs coming from document management, from
archiving to mailing
WCMG
added value
• back office services
• physical and electonic
management of documents
• electronic storage
• management of business
corrispondence
WCMG provides different services:
13. 13 |
SERVICES AUDIT & CONSULTING
WCMG added value
WCMG
added value
• Twenty years of experience in credit management
• Industry-specific expertise and European coverage
• Benchmarking with similar business and customer support in achieving the shared goals
The service comes from the capitalization of more than 20 years of experience with the aim of helping
customers optimizing the process of credit management and supporting clients in the analysis of loan
portfolio in case of securitization
• organization structure
• client portfolio
• processes related to risk
prevention and the billing
cycle
• effective collection procedures
and timing of credit
The service includes the
analysis of:
14. 14 |
• For the major European institutions we manage receivables arising from loans,
overdrafts and cards (debit and credit)
• Thanks to our expertise we provide auditing and consulting services that enable
our customers to optimize their internal credit management process
• For leading companies we manage credits from premiums, franchise clauses and
securities
• The dedicated team of credit collectors and a streamlined process allows us to
obtain high performance in the early stage (phone collection phase)
• For leading financial companies we manage claims arising from special-purpose
loans, revolving credit cards, personal loans and leasing
• Our performance is in line with the highest market standards thanks to dedicated
call centers supported by an extensive network of consultants performing home
collection activity
INDUSTRY EXPERTISE
Bank
Insurance
Financial
companies
15. 15 |
• For leading European companies we perform mailing activities, customer care
services and reminders management (inbound and outbound)
• The presence of a dedicated team for each project allowed us to reach high levels
of specialization so as to identify the specificity of the credit management and
maintaining high quality standards
• We handle claims from the extrajudical phase up to the legal phase with increasing
deterrence actions and targeted solicitations
• Our service is able to support customers at various stages of the credit cycle starting
from the solvency score test (on potential and active clients)
• We work with major industrial groups, services companies and wholesales
• We support our customers in risk management assessment and we manage in
outsourcing the different stages of the credit cycle in order to optimize cash flows
INDUSTRY EXPERTISE
Industrial
& Retail
Oil & Gas
Telco &
Utilities
16. 16 |
54 avenue de la liberté
L 1930 Luxembourg
Luxembourg
www.wcmg.lu
Phone : 00 352 27 62 961
Fax : 00 352 27 62 96 20
email: info@wcmg.luA BETTER WAY TO MANAGE CREDIT
