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Technology leadership driving business innovation

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JoAnna Cheshire

This document discusses how technology leaders can drive business innovation through technology leadership. It recommends leveraging digital literacy and evaluating technology portfolios. It also suggests empowering teams, developing new experiences through approaches like containers and microservices, and adopting data-driven approaches like big data analytics to continuously improve. The document advocates starting the transformation process by trying new approaches on a small scale first.

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@AndiMann Copyright © 2016 Splunk Inc. Driving Business Innovation Through Technology Leadership Andi Mann, Splunk @AndiMann amann@splunk.com
@AndiMann Copyright © 2016 Splunk Inc. Why Are We Here?
@AndiMann Technology Is Changing The World 4
@AndiMann Every Business is a Technology Business 5 From book seller to warehousing, cloud service, and media business From sneaker company to data enabled athletic brand From local branch bank to global cloud-based e-finance provider From casual café to a leader in mobile payments & loyalty From ski resort to pioneer in social/mobile engagement From trucking and shipping to data analytics powerhouse
@AndiMann Every ‘Thing’ is Connected 6
@AndiMann Data is a Business Differentiator 7
@AndiMann Your customers – and your staff – want it all! “Assure safety and privacy with secure, trusted services” “Deliver high quality services that work first time, every time” “Provide a highly responsive, always- on experience” “Deliver more services without a higher budget” 8
@AndiMann But IT seriously needs to up its game …
@AndiMann No wonder IT Leaders are Under Pressure! 10 http://www.zdnet.com/article/target-creates-role-of-chief-digital-officer/ http://www.zdnet.com/article/nsw-appoints-former-macquarie-bank-cdo-to-drive-digital-agenda/ https://www.internetretailer.com/2016/05/18/why-chief-digital-officers-are-all-rage https://www.finextra.com/newsarticle/28896/fifth-third-hires-citis-melissa-stevens-as-chief-digital-officer
@AndiMann What Can You Do? 11
@AndiMann Empower your teams Deliver new experiences Drive Business Innovation Through Technology Leadership Leverage digital literacy 12
@AndiMann Copyright © 2016 Splunk Inc. Leverage digital literacy Leverage your digital literacy and technology leadership to enable and drive intentional technology innovation
@AndiMann (Re-)Evaluate your Technology Portfolio 14 Source: CSMIC Framework, v2.1, 07/2014, Service Management Consortium, 2014, http://csmic.org/downloads/CSMIC_SMI_Overview_Diagram_TwoPointOne.pdf Can we count on the provider organization?Accountability Can it be changed and how quickly?Agility Does the service will work as expected?Assurance How much does the service cost?Financial Does the service do what we need?Performance Is the service safe and privacy protected?Security & Privacy Is the service easy to learn and to use?Usability
@AndiMann Ensure Every App is Mobile and Multi-channel Source: Flickr user lukew, https://www.flickr.com/photos/lukew/10412439655 (cropped for size) 15
@AndiMann Enable Your Business With Social Media 16
@AndiMann Align IT Metrics with Business Priorities 17
@AndiMann Focus On ‘Metrics that Matter’ Gartner Inc., Data-Driven DevOps: Use Metrics to Help Guide Your Journey, 29 May 2014 G00264319, Analyst(s): Cameron Haight | Tapati Bandopadhyay
@AndiMann (Re-)Build Your Ecosystem 19
@AndiMann Monitor & Measure 20 API SDKs UI Other Tools Escalation/ Collaboration Automate Delivery Workflows Plan Code Build Test/QA Stage Release Config Monitor
@AndiMann Use Value Stream Mapping to Identify ‘Waste’ Plan Develop (UI) Develop (Db) Develop (M’ware) Develop (Backend) Security Test Monitor Build (Prod) Architect Secure/ Comply DeployAccept Unit Test Document Cap Plan Train Feedback Integration Test Configure System Test Launch CAB Develop (APIs) Budget Build (Dev) Mgmt/ Tooling W W W W W W W W W 16 40 52 35 96 40 48 24 --8 2 5 6 8 2 12 21
@AndiMann Enable Data-Driven Feedback loops Velocity Deliver on time & on budget IT is delivering on time, on budget IT and Business Leaders Impact Deliver code for business needs IT is achieving business goals IT and Business Leaders, Customers, Staff Show you when you deliver. And when you don’t. Quality Deliver high quality solutions We deliver a quality experience for users Dev and Ops Organizations
@AndiMann Copyright © 2016 Splunk Inc. Empower Your Teams Enlighten yourself, empower your teams, and engage your peers, to drive transformative technology experiences
@AndiMann 2. A particular society that has its own beliefs, ways of life, art, etc. 3. A way of thinking, behaving, or working that exists in a place or organization (such as a business) 1. The beliefs, customs, arts, etc., of a particular society, group, place or time What Is Culture? Mirriam-Webster, http://www.merriam-webster.com/dictionary/culture CULTURE IS AN OUTPUT, NOT AN INPUT cul·ture noun ˈkəl-chər
@AndiMann Squad POPO PO Tribe Squad Squad Squad CA CA PO POPO PO PO Tribe Squad Squad Squad Squad Guild Guild Chapter Chapter Chapter Chapter SO SO SO SO SO SOSO SO Web-scale Org – ‘Loosely-coupled’ Dev Teams
@AndiMann Gaming Company Organization(s) “Boss-free Since 1996” Source: Valve Handbook For New Employees, http://media.steampowered.com/apps/valve/Valve_Handbook_LowRes.pdf Noob Head Writer Developers Developers Developers Developers Developers
@AndiMann Collaborative teaming at Valve Source: Valve Handbook For New Employees, http://media.steampowered.com/apps/valve/Valve_Handbook_LowRes.pdf
@AndiMann Community Core Licenses Internal Training & Competency Building Delivery / Staffing Best Practices & Knowledge base Asset Creation & Maintenance Framework Blueprints Marketing (Awareness & Brown bags) Sales (Engage & Scope) Value Measurement Internal Support Integrated Project Plans Cloud Project Assistance Admin / IT Program Management Technical SMEs Change Agent Upgrades Communication Human Factor Version Control Enterprise Org – Center Of Excellence Model Federation
@AndiMann Collaborative teaming at Citrix Source: South Florida Business Journal, A look inside Citrix's shared workspace offices – slideshow,http://www.bizjournals.com/southflorida/blog/2013/12/a-look-inside-citrix-shared-workspace.html?s=image_gallery
@AndiMann Collaborative teaming at CenturyLink Team rooms, organized by function Desks suited to pairing Built-in collaboration spaces Spaces for “spikes” Meeting rooms of all shapes and sizes – few cubes Large Projection Space Open lunch room (complete with catered lunches) Source: DevOps Gets Physical(Office Space), CenturyLink, http://www.centurylinkcloud.com/blog/full/devops-gets-physical-office-space
@AndiMann Copyright © 2016 Splunk Inc. Develop New Experiences Adopt new technologies and approaches to develop and deliver disruptive new capabilities faster, cheaper, and safer
@AndiMann Leverage Your Cloud Partner Ecosystem ON- PREMISES SOCIAL NETWORKS FINANCIAL MANAGEMENT CONTENT MANAGEMENT CRM PROJECT MANAGEMENT COLLABORATION SAAS DATA INFRASTRUCTURE COMPUTEBACKUP/ RECOVERY CDN STORAGE IAAS ANALYTICS DATA STORE CODE SERVICES API TOOLS PAAS IDE PRIVATECOMMUNITY PUBLIC HYBRID 32
@AndiMann Share access to ‘known good services’ Business Units Technology Staff Infrastructure Services Software Services Enterprise Services Platform Services Role Based Access Controls Partner Services AUTHORISED‘KNOWNGOOD’SERVICES Self-Serve SSO 33
@AndiMann Disintegrate Monoliths with Containers and Microservices 34
@AndiMann Re-Integrate Services with Open APIs APPLICATIONANDDATACONSUMERS Internet of things Mobile applications Big data sources Cloud services Social networks APPLICATIONANDDATAPROVIDERS Off Premises On Premises Enterprise Services Partner Services 35 Cloud services Mobile applications Secure APIs
@AndiMann Explore Your Internet of Things 36
@AndiMann Adopt Agile For Continuous Iteration 37 "Scrum process" by Lakeworks - Own work. Licensed under GFDL via Wikimedia Commons - http://commons.wikimedia.org/wiki/File:Scrum_process.svg#/media/File:Scrum_process.svg
@AndiMann Automate Your Gates for Continuous Delivery Sonar code quality Static Security Scans Build cloudDeveloper checks in code Automated Acceptance Tests Dynamic Security Scans Test Cloud “Chaos Monkey” tests Automated Deploy => => X X Production Cloud QA Prod Pattern Automated Deploy Pattern Library
@AndiMann Transform to a DevOps Approach INTEGRATION COLLABORATIONCOMMUNICATION BETWEEN DEV AND OPS METHODS FOR IMPROVING
@AndiMann Increase App Delivery Velocity DevOps Teams iterate with continuous insights Product Managers identify new opportunities Code continuously delivered to market Auditors have visibility Customers are happy 40
@AndiMann Share Systems To Promote Collaboration
@AndiMann IoT and Device Analytics Supply Chain Optimization Self-Driving Vehicles Customer Intimacy and Engagement PredictiveFraud, Analytics Performance Analyticsand Prediction Security and Privacy High Frequency Analytics Unlock the Value of Big Data
@AndiMann Enable Big Data Analytics 43 Developer Platform (REST API, SDKs) Hadoop Clusters NoSQL and Other Data Stores Hadoop Client Libraries Hunk Apps Security & Compliance Product Analytics Risk Management 360-Degree Customer View Internet of Things
@AndiMann Use Machine Data to Drive Continuous Improvement
@AndiMann Copyright © 2016 Splunk Inc. Next Steps How can you start your digital transformation?
@AndiMann Where To Start Your Innovation Transformation? 46 Evaluate new technology to support Cloud, IoT, Big Data, Social, Mobile, DevOps etc. Evaluate new roles, teams, organizations, structures, and processes to support digital Try out new approaches in a new or small department, service, project, or application Improve teamwork, education, skills, communications and cross-skilling Re-evaluate, formalize, rebuild your service portfolio and delivery lifecycle
@AndiMann Question time!
@AndiMann Thank You!

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Technology leadership driving business innovation

  • 1. @AndiMann Copyright © 2016 Splunk Inc. Driving Business Innovation Through Technology Leadership Andi Mann, Splunk @AndiMann amann@splunk.com
  • 2. @AndiMann Copyright © 2016 Splunk Inc. Why Are We Here?
  • 4. @AndiMann Every Business is a Technology Business 5 From book seller to warehousing, cloud service, and media business From sneaker company to data enabled athletic brand From local branch bank to global cloud-based e-finance provider From casual café to a leader in mobile payments & loyalty From ski resort to pioneer in social/mobile engagement From trucking and shipping to data analytics powerhouse
  • 6. @AndiMann Data is a Business Differentiator 7
  • 7. @AndiMann Your customers – and your staff – want it all! “Assure safety and privacy with secure, trusted services” “Deliver high quality services that work first time, every time” “Provide a highly responsive, always- on experience” “Deliver more services without a higher budget” 8
  • 8. @AndiMann But IT seriously needs to up its game …
  • 9. @AndiMann No wonder IT Leaders are Under Pressure! 10 http://www.zdnet.com/article/target-creates-role-of-chief-digital-officer/ http://www.zdnet.com/article/nsw-appoints-former-macquarie-bank-cdo-to-drive-digital-agenda/ https://www.internetretailer.com/2016/05/18/why-chief-digital-officers-are-all-rage https://www.finextra.com/newsarticle/28896/fifth-third-hires-citis-melissa-stevens-as-chief-digital-officer
  • 11. @AndiMann Empower your teams Deliver new experiences Drive Business Innovation Through Technology Leadership Leverage digital literacy 12
  • 12. @AndiMann Copyright © 2016 Splunk Inc. Leverage digital literacy Leverage your digital literacy and technology leadership to enable and drive intentional technology innovation
  • 13. @AndiMann (Re-)Evaluate your Technology Portfolio 14 Source: CSMIC Framework, v2.1, 07/2014, Service Management Consortium, 2014, http://csmic.org/downloads/CSMIC_SMI_Overview_Diagram_TwoPointOne.pdf Can we count on the provider organization?Accountability Can it be changed and how quickly?Agility Does the service will work as expected?Assurance How much does the service cost?Financial Does the service do what we need?Performance Is the service safe and privacy protected?Security & Privacy Is the service easy to learn and to use?Usability
  • 14. @AndiMann Ensure Every App is Mobile and Multi-channel Source: Flickr user lukew, https://www.flickr.com/photos/lukew/10412439655 (cropped for size) 15
  • 15. @AndiMann Enable Your Business With Social Media 16
  • 16. @AndiMann Align IT Metrics with Business Priorities 17
  • 17. @AndiMann Focus On ‘Metrics that Matter’ Gartner Inc., Data-Driven DevOps: Use Metrics to Help Guide Your Journey, 29 May 2014 G00264319, Analyst(s): Cameron Haight | Tapati Bandopadhyay
  • 19. @AndiMann Monitor & Measure 20 API SDKs UI Other Tools Escalation/ Collaboration Automate Delivery Workflows Plan Code Build Test/QA Stage Release Config Monitor
  • 20. @AndiMann Use Value Stream Mapping to Identify ‘Waste’ Plan Develop (UI) Develop (Db) Develop (M’ware) Develop (Backend) Security Test Monitor Build (Prod) Architect Secure/ Comply DeployAccept Unit Test Document Cap Plan Train Feedback Integration Test Configure System Test Launch CAB Develop (APIs) Budget Build (Dev) Mgmt/ Tooling W W W W W W W W W 16 40 52 35 96 40 48 24 --8 2 5 6 8 2 12 21
  • 21. @AndiMann Enable Data-Driven Feedback loops Velocity Deliver on time & on budget IT is delivering on time, on budget IT and Business Leaders Impact Deliver code for business needs IT is achieving business goals IT and Business Leaders, Customers, Staff Show you when you deliver. And when you don’t. Quality Deliver high quality solutions We deliver a quality experience for users Dev and Ops Organizations
  • 22. @AndiMann Copyright © 2016 Splunk Inc. Empower Your Teams Enlighten yourself, empower your teams, and engage your peers, to drive transformative technology experiences
  • 23. @AndiMann 2. A particular society that has its own beliefs, ways of life, art, etc. 3. A way of thinking, behaving, or working that exists in a place or organization (such as a business) 1. The beliefs, customs, arts, etc., of a particular society, group, place or time What Is Culture? Mirriam-Webster, http://www.merriam-webster.com/dictionary/culture CULTURE IS AN OUTPUT, NOT AN INPUT cul·ture noun ˈkəl-chər
  • 24. @AndiMann Squad POPO PO Tribe Squad Squad Squad CA CA PO POPO PO PO Tribe Squad Squad Squad Squad Guild Guild Chapter Chapter Chapter Chapter SO SO SO SO SO SOSO SO Web-scale Org – ‘Loosely-coupled’ Dev Teams
  • 25. @AndiMann Gaming Company Organization(s) “Boss-free Since 1996” Source: Valve Handbook For New Employees, http://media.steampowered.com/apps/valve/Valve_Handbook_LowRes.pdf Noob Head Writer Developers Developers Developers Developers Developers
  • 26. @AndiMann Collaborative teaming at Valve Source: Valve Handbook For New Employees, http://media.steampowered.com/apps/valve/Valve_Handbook_LowRes.pdf
  • 27. @AndiMann Community Core Licenses Internal Training & Competency Building Delivery / Staffing Best Practices & Knowledge base Asset Creation & Maintenance Framework Blueprints Marketing (Awareness & Brown bags) Sales (Engage & Scope) Value Measurement Internal Support Integrated Project Plans Cloud Project Assistance Admin / IT Program Management Technical SMEs Change Agent Upgrades Communication Human Factor Version Control Enterprise Org – Center Of Excellence Model Federation
  • 28. @AndiMann Collaborative teaming at Citrix Source: South Florida Business Journal, A look inside Citrix's shared workspace offices – slideshow,http://www.bizjournals.com/southflorida/blog/2013/12/a-look-inside-citrix-shared-workspace.html?s=image_gallery
  • 29. @AndiMann Collaborative teaming at CenturyLink Team rooms, organized by function Desks suited to pairing Built-in collaboration spaces Spaces for “spikes” Meeting rooms of all shapes and sizes – few cubes Large Projection Space Open lunch room (complete with catered lunches) Source: DevOps Gets Physical(Office Space), CenturyLink, http://www.centurylinkcloud.com/blog/full/devops-gets-physical-office-space
  • 30. @AndiMann Copyright © 2016 Splunk Inc. Develop New Experiences Adopt new technologies and approaches to develop and deliver disruptive new capabilities faster, cheaper, and safer
  • 31. @AndiMann Leverage Your Cloud Partner Ecosystem ON- PREMISES SOCIAL NETWORKS FINANCIAL MANAGEMENT CONTENT MANAGEMENT CRM PROJECT MANAGEMENT COLLABORATION SAAS DATA INFRASTRUCTURE COMPUTEBACKUP/ RECOVERY CDN STORAGE IAAS ANALYTICS DATA STORE CODE SERVICES API TOOLS PAAS IDE PRIVATECOMMUNITY PUBLIC HYBRID 32
  • 32. @AndiMann Share access to ‘known good services’ Business Units Technology Staff Infrastructure Services Software Services Enterprise Services Platform Services Role Based Access Controls Partner Services AUTHORISED‘KNOWNGOOD’SERVICES Self-Serve SSO 33
  • 33. @AndiMann Disintegrate Monoliths with Containers and Microservices 34
  • 34. @AndiMann Re-Integrate Services with Open APIs APPLICATIONANDDATACONSUMERS Internet of things Mobile applications Big data sources Cloud services Social networks APPLICATIONANDDATAPROVIDERS Off Premises On Premises Enterprise Services Partner Services 35 Cloud services Mobile applications Secure APIs
  • 36. @AndiMann Adopt Agile For Continuous Iteration 37 "Scrum process" by Lakeworks - Own work. Licensed under GFDL via Wikimedia Commons - http://commons.wikimedia.org/wiki/File:Scrum_process.svg#/media/File:Scrum_process.svg
  • 37. @AndiMann Automate Your Gates for Continuous Delivery Sonar code quality Static Security Scans Build cloudDeveloper checks in code Automated Acceptance Tests Dynamic Security Scans Test Cloud “Chaos Monkey” tests Automated Deploy => => X X Production Cloud QA Prod Pattern Automated Deploy Pattern Library
  • 38. @AndiMann Transform to a DevOps Approach INTEGRATION COLLABORATIONCOMMUNICATION BETWEEN DEV AND OPS METHODS FOR IMPROVING
  • 39. @AndiMann Increase App Delivery Velocity DevOps Teams iterate with continuous insights Product Managers identify new opportunities Code continuously delivered to market Auditors have visibility Customers are happy 40
  • 40. @AndiMann Share Systems To Promote Collaboration
  • 41. @AndiMann IoT and Device Analytics Supply Chain Optimization Self-Driving Vehicles Customer Intimacy and Engagement PredictiveFraud, Analytics Performance Analyticsand Prediction Security and Privacy High Frequency Analytics Unlock the Value of Big Data
  • 42. @AndiMann Enable Big Data Analytics 43 Developer Platform (REST API, SDKs) Hadoop Clusters NoSQL and Other Data Stores Hadoop Client Libraries Hunk Apps Security & Compliance Product Analytics Risk Management 360-Degree Customer View Internet of Things
  • 43. @AndiMann Use Machine Data to Drive Continuous Improvement
  • 44. @AndiMann Copyright © 2016 Splunk Inc. Next Steps How can you start your digital transformation?
  • 45. @AndiMann Where To Start Your Innovation Transformation? 46 Evaluate new technology to support Cloud, IoT, Big Data, Social, Mobile, DevOps etc. Evaluate new roles, teams, organizations, structures, and processes to support digital Try out new approaches in a new or small department, service, project, or application Improve teamwork, education, skills, communications and cross-skilling Re-evaluate, formalize, rebuild your service portfolio and delivery lifecycle