Termo Vision ProjectService design project for inner air clean and maintenance company 2011
Introduction Termo Vision is a inner air clean and maintenance company. The aim of this project is to deliver a design package to improve and visulize the service for Termo Vision. Methods & Tools Bodystorming, Context mapping, Experience prototyping, Fieldwork: observation and documenta- tion, Scenario- based design, six hat thinking, Ten Usability Heuristics Design Process •Find •Create •Concretise •Define Jinyi Su’s Role Analyze challenges and opportunities. Analyze touch points Observing and interviewing General ideas of interaction screan system and branding General interaction system concept and prototype making Analyze service path combined interaction system FindDesign Challenges & Opportunities:1. What is the difference comparing to competitors? / How to do good affection to customers?(visable) • Behaviour / communication • Visible logo • Outfit/uniform • Expertise2. How to do communication as easy as possible? (interview)• Create an online service to make appointment for repairs.3. How to make everyone aware of that they have rights to get good air quality? (interview) • • Janitor/maintenance from ISS don’t know how to solve air quality problem• Shop managers just accept that and suffer. They don’t know that there exist a firm like Termovi-sio Oy. • Most of the people don’t know any company which provide these kind of services.Goal: to be more visible to all.4. How to make a report more easy to understand? (observation) • Introduce a plan of pipes of air conditioning, indicating where the problem has been.
Target group:• REM (real-estate man-ager)• Emploee and visitors(working in side buildings)Observation & Interviewtowards two groups Create 1. Screen & Technology Interaction screen device to assistant service process. 2. Business Gifts Gifts for partners, co-operators and clients
3. Termovisio Eguipment• Change the role of Termo Visionfrom maintenance experts to doctors.• Highlight Termo Vision brand4. Advertising5. Branding
Define ConcretiseVI for Termo Vision3 Types of contracts catego-ried by 3 color