Magnibot IPA Consulting Services Guide

1 ABOUT MAGNIBOT
2
INTELLIGENT PROCESS
AUTOMATION (IPA)
3 OUR INSIGHTS
4 OUR SERVICES
5 OUR PARTNERS
6 CONTACT US
CONTENT

ABOUT MAGNIBOT
Magnibot is a next generation technology consulting company focused on delivering consulting and technology
services to organizations instigating Robotic Process Automation, Machine Learning and Artificial Intelligence. We
help our clients make significant and lasting improvements to their performance and realize their most important
goals. With nearly a decade of experience working on this field, we’ve built a firm uniquely equipped to this task.
BY THE NUMBERS
10+
Years of average
experience working on
technology consulting
projects across the
regions
12+
Projects in digital
transformation,
technology
implementation and
business process
automation
15+
Dedicated techno-
functional
consultants
5+
million dollars
saved for the
Customers across
the Globe.

INTELLIGENT PROCESS AUTOMATION (IPA)
Intelligent Process Automation (IPA) refers to the application of Artificial Intelligence and related new technologies,
including Computer Vision, Cognitive automation and Machine Learning to Robotic Process Automation. This
convergence of technologies produces automation capabilities that dramatically elevate business value and
competitive advantages.
1. Improved business efficiency
2. Reduced cost of operations
3. Optimized business processes
4. Minimal manual intervention
5. Better data security
6. Enhanced productivity
7. Reduced Turnaround time
8. Improved accuracy
9. No compliance breach
Benefits of RPA
Intelligent
Automation

Our Insights: Back-Office Operations Industry
The Back-Office operations industry is an amalgamation of multiple industry-specific and horizontal markets
Finance & Accounting (Order-to-cash, record-to-report, procure-to-pay, and financial planning & analysis)
High-tech
Manufacturing
• Sales and marketing support
• Order management and
fulfillment
• Supply chain planning and
support
• Master data, customer and
vendor data management
• After-sales service
Other Verticals
• Healthcare
• Pharmaceuticals
• Consumer packaged goods
• Retail
• Telecom
• Energy & utilities
• Travel & Tourism
• Public sector and others
Banking & Financial
Services
• Retail/commercial banking
• Mortgages and credit cards
• Investment banking
• Wealth management
• Custody and fund
administration
Insurance
• Insurance (Life & Pensions,
Property & Casualty, and
health)
• Actuarial Analysis
• Underwriting
• Policy creation, servicing,
and reporting
• Claim processing
Human Resources (HRIS, payroll, benefits, recruitment, learning, global mobility, and talent management)
Sourcing and procurement (Spend analytics, strategic sourcing, category management, vendor management,
and day-to-day purchasing)
Customer care & interaction (Query handling, product/service support, order fulfillment, sales support, and
customer satisfaction)
Knowledge services (Research, analytics, legal process, and data management)
Industryspecific
Back-Office
Horizontal
Back-Office

Overview – Our Services
INTELLIGENT PROCESS
AUTOMATION
ROBOTIC PROCESS
AUTOMATION(RPA)MACHINE LEARNING & DEEP
LEARNING
Consulting Development Bot-Office Maintenance
 Enterprise Strategy
 Due Diligence
 Project Plan
 Cost Estimates
 Feasibility Study
 Benefit Case
 Solution Design
 ROI determination
 Operating Model
 Governance
 Project Dashboards
 Benefit realization
 Design Workshop
 Design Consideration
 Robot development
 Unit Testing
 UAT
 Deployment Support
 Regression Testing
 Stabilization
 Hand-over
 Code Library
 Process Onboarding
 Run book
 Bot scheduling
 Daily Run
 Exception Handling
 Bot Training
 Query Management
 Run Dashboards
 Infrastructure set-up
 Infra maintenance
 Change Management
 Release Train
 BCP
 Disaster Recovery
 Query Management
NATURAL LANGUAGE PROCESSING

Premium IPA Consulting
Enterprise IPA
Strategy
IPA Due diligence
Help Organizations to
build an Automation
Strategy based on the
budget.
Conduct floor walk
and process study
on all the processes
within the
department
Feasibility Study
Detailed evaluation of
all processes and
analyze the feasibility
based on IPA feasibility
matrix.
Process Selection
Estimate the Effort and
Cost, Identify Benefits
& Value Addition,
Cost-Benefit Analysis,
Calculate ROI and
select & prioritize the
processes based the
Process Selection
Matrix.
Solution Design
Create Solution
Designs for all
selected processes,
create a list of pre-
requisites for every
process for
implementation,
suggest the tool for
automation and
conduct a POC Project
Project Plan
Create a project plan
for IPA development
& maintenance
including the Delivery
Plan, Operating
Model, Governance
Model, Project
Dashboards, KPIs and
Milestones.
Tier - 1
Price - $100000
• Up to 50 processes will be covered
• Delivery within 24 weeks
• Free POC will be conducted
Our premium consulting services will help our customers execute IPA at 100% success rate.
Tier - 2
Price - $50000
• Up to 20 processes will be covered
Tier - 3
Price - $30000
• Up to 10 processes will be covered.

OUR APPROACH
Identify
Analyze
Plan
Execute
Maintain

WHY MAGNIBOT ?
Our Expertise
Client Focused
Quality of Services
Valuable Insights
Cost Benefit Flexibility
Quick Turnaround Professional Ethics

OUR TECHNOLOGY PARTNERS

CONTACT US
MAGNIBOT TECHNOLOGY SOLUTIONS INDIA PRIVATE
LIMTED
THE HIVE, VR BENGALURU, WHITEFIELD MAIN ROAD,
MAHADEVAPURA, BENGALURU – 560048
CONTACT: +91 9048091396
EMAIL: jineesh.Thankarajan@Magnibot.in
WEBSITE: www.Magnibot.in

Appendix

IPA Case Study - 1
Process Description:
The business customer submits the LC documents to discount the Bills of Exchange. The back-
office team will enter the transaction in core banking system and generate SWIFT message and
send it to issuing bank for verification. The issuing bank will verify the details and send the Bill
Acceptance via SWIFT message. Once the bank receives the Bill Acceptance notification, the
back office team will authorize the transaction within core banking system, calculate the bank
charges and authorize the payment to the business customer.
Customer:
Middle East based Bank
Department:
Trade Finance
Process:
Export Bill Acceptance
4 Internal applications
Average Volume: 30+ cases per day (based on 12 months average)
Total FTE & Cost: 3 FTEs (Makers: 2 & Checkers: 1) & US$174,000 per annum
Turnaround Time (TAT): Maker - 24 minutes; Checker - 15 minutes (approx.)
No. Applications used:
(Continue)

Receive Bill discounting
application from the
business customer
Create the transaction
in core banking
system and generate
swift message and
send it to issuing bank
for verification
Receive the Bill
Acceptance notification
via SWIFT message and
cross verify the details
again in the core banking
system and save the
notification in Document
management system.
Authorize the transaction
within core banking system,
calculate the Bank charges.
Approve the payment to
business customer and push
the transaction to payments
team for processing the
payment.
Manual
Robot
*accuracy improved in the data
entered in Core-banking system
reduced re-work
*Saved 1.7 FTE (Maker) effort &
Cost US$ 98,600.
*1 Robots in production works
faster, 24x7 and complete the
processes on time even on a
high volume day
*ROI of 8.14 months achieved
*Monotonous, rule based and
hectic work schedules
*TAT improved to 16 minutes
for the Maker Robot
IPA Case Study -1

IPA Case Study - 2
The customer submits a manual remittance request at the bank branch, the payment request
will be scanned and queued in the Enterprise Document Management system (EDMS) by the
front desk. The Back-Office payments team will pick the cases from the EDMS queue on FIFO
basis and process the same. If the transaction is above EUR 50000, the case will be forwarded to
verification team for call confirmation of the transfer with the account holder. The Back office
team will enter the data into Core banking system and initiate the transfer after verifying
whether the account hold sufficient balance to process the transfer.
Customer:
European Bank
Department:
Payments - Retail
Process:
Manual Remittance Request
Total FTE & Cost: 16 FTEs (Makers: 9 & Checkers: 7) & EUR1,284,000 per annum
Turnaround Time (TAT): Maker - 4 minutes; Checker - 3 minutes (approx.)
(Continue)

Receive the manual
remittance request from
the customer, scan it and
queue it in EDMS
Pick up the
remittance request
from the EDMS
Queue and verify the
Account Holder
details against the
core banking system
Check whether account
holds enough balance to
process and update the
beneficiary details and
transactions details in
core banking system. If
the amount is above EUR
50000, send it for
verification
Once verification completes,
Authorize the transaction
within core banking system.
For international payments,
forward to AML team for
verification and upon
receiving the approval,
authorize the payment
Approve the payment,
generate the SWIFT, send it to
beneficiary bank and
complete the transaction.
Manual
Robot
reduced re-work
*Saved 12 FTE effort & Cost
EUR 963,000.
*10 Robots in production
works faster, 24x7 and
complete the processes on
time even on a high volume
day
*TAT improved to 5 minutes to
complete the transaction
IPA Case Study – 2

IPA Case Study – 3
Sometimes the remittance request gets duplicated due to scanning and sending the same
documents multiple times or those which have manually processed however not removed it
from the queue. The EDMS has the rules set if there are multiple payment requests goes to
same beneficiary for the same amount for the same date, these payment requests will be
moved to duplicate payment request queues and the back-office team will verify the requests
and process the same.
Customer:
European Bank
Department:
Payments - Retail
Process:
Duplicate Payment Requests
Total FTE & Cost: 0.3 FTEs (Makers: 0.3) & EUR 24,000 per annum
Turnaround Time (TAT): Maker - 4 minutes;
(Continue)

Open EDMS and go to
the duplicate payment
request queue
Verify the payment
request details and
see whether it is
exact copies of single
request (100%
matching data)
If any further clarification
needed, forward the case
to RM so that the
customer will be
contacted and confirmed
the same.
Once receive confirmation
from the RM, move the case
to regular queue and delete
the duplicated entry.
Process the payment request
as usual.
Manual
Robot
reduced re-work
*Saved 0.3 FTE effort & Cost
EUR 24000.
high volume day
*ROI of 5 months achieved
complete the transaction
IPA Case Study - 3

IPA Case Study - 4
The customer issued a standing instruction to make a fund transfer to a specified beneficiary on
a particular date for a mentioned amount. The Back-Office team will access all standing
instructions queued up in EDMS and set it up in the core-banking system. One day prior to the
due date, the back-Office team will verify if the customer has sufficient balance in their account.
If there is no sufficient balance, the request will be send to RM and RM will intimate the
customer about it. Else the team will push the standing instruction to payment processing
queue which will be processed in the next business day.
Customer:
European Bank
Department:
Payments - Retail
Process:
Standing Instructions
Total FTE & Cost: 4 FTEs (Makers: 2) (Checker:2) & EUR 280,000 per annum
Turnaround Time (TAT): Maker - 5 minutes;
(Continue)

Open EDMS and go to
the standing instruction
queue
Verify and update the
data into core banking
system and set up the
payment for the
mentioned due date
Go to standing instruction
queue and filter the
queue with due date T+1
Verify the balances to make
sure the customer has
sufficient balances in their
account. Else inform RM and
RM will intimate the
customer.
Push the case to processing
queue if there is sufficient
balance. Rest of the cases will
be checked and processed on
the Next day based on the
fund availability by 12:00
noon.
Manual
Robot
reduced re-work
*Saved 2 FTE effort & Cost
EUR 140000.
high volume day
complete the task
IPA Case Study - 4

Thank You

Magnibot IPA Consulting Services Guide

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