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Leadership During An
Emergency Or Disaster
Jim Proce, Assistant City Manager
City of Rowlett Texas
Stuff to talk about…
• Preplanning – relationships, mutual aid agreements,
working with other communities, preparedness
• Emergency Operations Plan (exercises, planning and
preparation)
• Consortiums of staff and/or equipment (loaning
people, resources, equipment pools)
• Utilizing contractors and contracts
• Flow of communication, communications plan,
community outreach
• Background stories and things you should know
December 26, 2015
• Staff was staged
• EOC staffed at 2:00PM
• Monitoring the weather all afternoon
• Communicating with team
• Business as usual = MEANS: we didn't
expect a HIT
• Impact 6:45PM - EF-4 tornado
• Within minutes after the impact our
EOC was fully activated
• Working through the night we
immediately began assessing
conditions
• It was evident that we were in for an
adventure…
Jim
Path of
Destruction
• 3.5 miles long
• Half mile wide debris
field
• 1110 homes affected
• 19 commercial
facilities
Preplanning for the Unknown
• Things that are crucial to your success
• Table top exercises
• Relationships
• Mutual aid
• Working with other communities and agencies
• Understanding the rules and processes
• Overcoming unforeseen obstacles and challenges
• Preparation is key
• Determining who is part of your planning and responses
teams?
Table Top
Exercise
A tabletop exercise was held on
September 28, 2015
Many similarities between the
TTX scenario and the impacts
from the December 26th tornado
Formation, path, and intensity of
the tornado
I-30 incident
Post-impact response issues
Recovery issues
Key Takeaway: Make the most out
of every exercise!
Relationships
• City, Special Districts, County, State, DOT, FEMA
• Who are these folks and how will you find them?
• Engage your neighbors and other agencies formally and
informally
• Professional Associations (APWA)
• MPOs, Council of Governments
• Public Works Emergency Response Team (PWERT)
• Other Agencies
• Historical
• Archeological
• Understand what others are doing
• Obtain and share copies of contracts for resources
Mutual Aid
• Formal agreements
• Public Safety is common
• What about Public Works
• Informal agreements
• Can you lend a helping hand?
• Public Works Emergency Response Team (PWERT)
SO Many Rules…
• Do you know the rules?
• Does your emergency manager know the rules?
• Does your team know the rules?
• When do the rules go into effect?
• Do you have contracts, agreements, and resources
in place?
• Are your purchasing folks up to date on the
regulations?
• DO NOT TAKE ANYTHING FORGRANTED!
Reference Materials – Stuff You
Need
• FEMA Guidance Documents
• Contacts for State agencies– Who are these guys (and what
do they do when during times when there is no emergency?)
• TCEQ
• THC
• TDEM
• Prepare for Regulatory Invasion
• ACOE
• OSHA
• Designated staff for records management
• City staff
• Temps
• Consultants – We hired to navigate the reams of paperwork
Preparation
• Are you ready?
• Are you ever ready?
• Good teams know their roles!
• Things we do ahead of the event
• Maps
• Duty rosters
• Schedules
• Supplies
• ESF/Annexes
• Training – ICS
• Staging of equipment and resources
Challenges…
• Public Works staff unfamiliar with
“the process”
• What exactly are 214s?
• Documentation
• Photographs
• Receipts
• Purchasing requirements
• Who will be accountable?
• Thousands of volunteers on the
ground
• Who is responsible for these folks?
And does it even matter?
Challenges
• Employee departures
and turnover
• Landfill overwhelmed
• Promises made by
FEMA and State reps
• Staging areas –
preapproved?
• Tires
• Fuel
Contracts
• Consortiums
• Prepositioned – FEMA compliance
• FEMA Certified? What is that?
• Right to landfill
• HAZMAT
• Fuel and tires and fuel and tires and fuel…
• Negotiated costs?
• Legal advice – your city attorney…?
Damage Assessments
Damage assessments were expedited through
the use of GPS units
Preliminary damage assessments with
FEMA/TDEM teams were made easier through
the use of GIS maps
• 1110 homes
• 298 vehicles towed
• Damaged drainage systems
• Traffic signal and signs
• Road and utility impact
FEMA/TDEM PDA 01/02/16
FEMA/TDEM Recovery Process
Public Assistance Alternate Procedures Pilot Program
• The City chose to pursue Section 428 funding, in
order to maximize reimbursement for Category A –
Debris Removal
• 85% - first 30 days
• 80% - 31 to 90 days
• 75% - 91 to 180 days
• After 180 extensions can be requested but for exceptional
conditions
FEMA/TDEM Recovery Process
• Variable message boards
• Emergency Response
Trailer: traffic control, cut
saws, chainsaws,
generators, air
compressor
• Radio cache, portable
signal, dynamic message
boards
• Light tower/generators
PWERT 2015 Grant Equipment Cache Locations
Cool Stuff We Did…
• Mark the streets – all the landmarks
and signs were gone…
• Landfill passes
• Bagsters
• Closed the road to work – when
possible
• PW Emergency Response Team
• Suspension of out of state contractors
• Long Term Recovery Committee
More Cool Stuff
We Did…
• Web site
• Video footage – RowlettTexasVideo on
YouTube
• Newletters in the field, mailed, handouts
• Social media blitz
• Surveys
• Public Forums
• Long Term Recovery Committee (LTRC)
Yet More Cool
Stuff We Did…
• GPS handheld units and GIS
maps to track everything
• Tabulation and estimation
• Signs
• Signals
• Debris piles
• Damaged houses
• Damaged vehicles
SIGN AND SIGNALS
DAMAGED VEHICLES
Yet Even More Cool Stuff We Did..
• We hired consultant to package the entire
submittal to FEMA
• Writing all of the project works sheets
• Reviewed and tabulation of the 214s
• They do this all the time and hopefully you never
have to do it again
• WHY hire a consultant?: Because you have a City to
run and the sooner you get back to it the better
• And yes it is reimbursable by FEMA
After Action Report
• Debrief – AAR
• If you don’t have a process in place then start here:
• Debriefing at the end of projects or incidents is a
powerful tool.
1. What went well?
2. What went poorly?
3. What could we do better?
4. What did we learn?
5. Actions for follow-up?
• There are many others out there and some more
formal requirements may exist in your agencies
Key Points – Summing It Up
• Plan
• Prepare
• Train
• Network
• Execute
• Debrief
• Celebrate
Any questions? Email me at jproce@rowlett.com

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Jim Proce - Leadership During an Emergency or Disaster

  • 1. Leadership During An Emergency Or Disaster Jim Proce, Assistant City Manager City of Rowlett Texas
  • 2. Stuff to talk about… • Preplanning – relationships, mutual aid agreements, working with other communities, preparedness • Emergency Operations Plan (exercises, planning and preparation) • Consortiums of staff and/or equipment (loaning people, resources, equipment pools) • Utilizing contractors and contracts • Flow of communication, communications plan, community outreach • Background stories and things you should know
  • 3. December 26, 2015 • Staff was staged • EOC staffed at 2:00PM • Monitoring the weather all afternoon • Communicating with team • Business as usual = MEANS: we didn't expect a HIT • Impact 6:45PM - EF-4 tornado • Within minutes after the impact our EOC was fully activated • Working through the night we immediately began assessing conditions • It was evident that we were in for an adventure… Jim
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9. Path of Destruction • 3.5 miles long • Half mile wide debris field • 1110 homes affected • 19 commercial facilities
  • 10. Preplanning for the Unknown • Things that are crucial to your success • Table top exercises • Relationships • Mutual aid • Working with other communities and agencies • Understanding the rules and processes • Overcoming unforeseen obstacles and challenges • Preparation is key • Determining who is part of your planning and responses teams?
  • 11. Table Top Exercise A tabletop exercise was held on September 28, 2015 Many similarities between the TTX scenario and the impacts from the December 26th tornado Formation, path, and intensity of the tornado I-30 incident Post-impact response issues Recovery issues Key Takeaway: Make the most out of every exercise!
  • 12. Relationships • City, Special Districts, County, State, DOT, FEMA • Who are these folks and how will you find them? • Engage your neighbors and other agencies formally and informally • Professional Associations (APWA) • MPOs, Council of Governments • Public Works Emergency Response Team (PWERT) • Other Agencies • Historical • Archeological • Understand what others are doing • Obtain and share copies of contracts for resources
  • 13. Mutual Aid • Formal agreements • Public Safety is common • What about Public Works • Informal agreements • Can you lend a helping hand? • Public Works Emergency Response Team (PWERT)
  • 14. SO Many Rules… • Do you know the rules? • Does your emergency manager know the rules? • Does your team know the rules? • When do the rules go into effect? • Do you have contracts, agreements, and resources in place? • Are your purchasing folks up to date on the regulations? • DO NOT TAKE ANYTHING FORGRANTED!
  • 15. Reference Materials – Stuff You Need • FEMA Guidance Documents • Contacts for State agencies– Who are these guys (and what do they do when during times when there is no emergency?) • TCEQ • THC • TDEM • Prepare for Regulatory Invasion • ACOE • OSHA • Designated staff for records management • City staff • Temps • Consultants – We hired to navigate the reams of paperwork
  • 16. Preparation • Are you ready? • Are you ever ready? • Good teams know their roles! • Things we do ahead of the event • Maps • Duty rosters • Schedules • Supplies • ESF/Annexes • Training – ICS • Staging of equipment and resources
  • 17. Challenges… • Public Works staff unfamiliar with “the process” • What exactly are 214s? • Documentation • Photographs • Receipts • Purchasing requirements • Who will be accountable? • Thousands of volunteers on the ground • Who is responsible for these folks? And does it even matter?
  • 18. Challenges • Employee departures and turnover • Landfill overwhelmed • Promises made by FEMA and State reps • Staging areas – preapproved? • Tires • Fuel
  • 19. Contracts • Consortiums • Prepositioned – FEMA compliance • FEMA Certified? What is that? • Right to landfill • HAZMAT • Fuel and tires and fuel and tires and fuel… • Negotiated costs? • Legal advice – your city attorney…?
  • 20. Damage Assessments Damage assessments were expedited through the use of GPS units Preliminary damage assessments with FEMA/TDEM teams were made easier through the use of GIS maps • 1110 homes • 298 vehicles towed • Damaged drainage systems • Traffic signal and signs • Road and utility impact FEMA/TDEM PDA 01/02/16
  • 21. FEMA/TDEM Recovery Process Public Assistance Alternate Procedures Pilot Program • The City chose to pursue Section 428 funding, in order to maximize reimbursement for Category A – Debris Removal • 85% - first 30 days • 80% - 31 to 90 days • 75% - 91 to 180 days • After 180 extensions can be requested but for exceptional conditions
  • 23.
  • 24. • Variable message boards • Emergency Response Trailer: traffic control, cut saws, chainsaws, generators, air compressor • Radio cache, portable signal, dynamic message boards • Light tower/generators
  • 25. PWERT 2015 Grant Equipment Cache Locations
  • 26. Cool Stuff We Did… • Mark the streets – all the landmarks and signs were gone… • Landfill passes • Bagsters • Closed the road to work – when possible • PW Emergency Response Team • Suspension of out of state contractors • Long Term Recovery Committee
  • 27. More Cool Stuff We Did… • Web site • Video footage – RowlettTexasVideo on YouTube • Newletters in the field, mailed, handouts • Social media blitz • Surveys • Public Forums • Long Term Recovery Committee (LTRC)
  • 28. Yet More Cool Stuff We Did… • GPS handheld units and GIS maps to track everything • Tabulation and estimation • Signs • Signals • Debris piles • Damaged houses • Damaged vehicles SIGN AND SIGNALS DAMAGED VEHICLES
  • 29. Yet Even More Cool Stuff We Did.. • We hired consultant to package the entire submittal to FEMA • Writing all of the project works sheets • Reviewed and tabulation of the 214s • They do this all the time and hopefully you never have to do it again • WHY hire a consultant?: Because you have a City to run and the sooner you get back to it the better • And yes it is reimbursable by FEMA
  • 30. After Action Report • Debrief – AAR • If you don’t have a process in place then start here: • Debriefing at the end of projects or incidents is a powerful tool. 1. What went well? 2. What went poorly? 3. What could we do better? 4. What did we learn? 5. Actions for follow-up? • There are many others out there and some more formal requirements may exist in your agencies
  • 31. Key Points – Summing It Up • Plan • Prepare • Train • Network • Execute • Debrief • Celebrate Any questions? Email me at jproce@rowlett.com