1. JIEANNE HAZEL J. BERNARDO
PurokII, SanPedroHagonoy,Bulacan
E-mail Address:josejieannehazel@yahoo.com
Contact No.0928-804-3471
Objective:Iam lookingforwardtoworkina companywhere my knowledge and skills are aptly utilized
as well as making significant contributions toward the company's immediate and future goals.
COLLEGE : BulacanState University
COURSE : BachelorinIndustrial Technology
Major : ComputerTechnology(4years)
Address : Cityof Malolos,Bulacan
Year Attended : 2008 - 2012
SECONDARY : San PedroHighSchool
Address : San PedroHangga Hagonoy,Bulacan
Year Attended : 2004 - 2008
ELEMENTARY : Hangga ElementarySchool
Address : San PedroHangga Hagonoy,Bulacan
Year Attended : 1998 – 2004
Computerskillsinclude:MSWord, Excel,PowerPoint,OperatingSystem, HTML, McAfee Lotus
NotesandOutlook.
Knowledgeable inTroubleshootingbothSoftware andHardware
Knowledgeable in Networking
Willingtoundergotrainings
Knowhowto coordinate withthe otherteamsforissuesresolutions
Able toescalate issuestovendorsorthirdparty (Avaya,Dell,HP,etc.)
Work well underpressure aspartof a team
Responsible,efficient,and flexible
Easy to adoptnewlearnings
Skilledinusingticketingsystems
Able toidentifyproblemsandimplementcorrective process
EDUCATIONAL ATTAINMENT:
QUALIFICATIONS AND SKILLS:
2. July 2015 – present
Name ofCompany: DiversifiedTechnologySolutionInc.(DTSI)
Location: MckinlleyHill,TaguigCity
Position:Service DeskAnalyst
Job Description:Responsible in loggingandmonitoringemail andcalls of bothinternal andexternal
user.Analyzingreportedproblems andtryto resolve the requestonfirstcontact,if outof scope should
assignproperteamfor furtherchecking.Shouldmonitorall ticketsuntilclosure.
October 2014 - March 2015
Name ofCompany: Accenture
Location: Mandaluyong,Philippines
Position:Remote DesktopSupportSpecialist
Job Description:Supportclients’issues thruremote session usingLMI.Some of the requestare
computertuningup,email setup/troubleshooting andsoftware installation/troubleshooting. Mostly
clientsare home based.
September2012 - September2014
Name ofCompany: Banco De Oro (BDO)
Location: RooseveltGreenhills,SanJuanCity
Position:IT Consultant
Job Description: TellerforSignature project,isabank wide projectwhereinthe responsibilitiesare to
deploythe newtelleringsystemof the bank,upgrade the operatingsystemfromWindowsXPto
Windows7 and to replace all the obsoletemachines. Alsoprovide supportonbank'sstandard
applicationthruremote andonsite.
Age : 24 yrs. old
BirthDate : August19, 1992
Civil Status : Married
Lara Marynelle Alcaraz Florence Trinidad
Team Leader– Service Desk AssistantManager,ApplicationAdmin
DiversifiedTechnologySolutionsInc.(DTSI) Banco De Oro (BDO)
09162359657 09175513401
I hereby certified thatthe aboveinformation istrue and correct to the best of my
knowledgeand belief.
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WORK EXPERIENCE:
CHARACTER REFERENCES:
PERSONAL INFORMATION:
