Let's win

1. June 15, 2016
let’s win
Jennifer Matos Inacio
Armando Born
Marc Leu
Patrice Gerschwiler

2. • terminal is not ready for the market (example vx 690)
• angry customers  rescission = image damage
• increased 2. interventions  terminal exchange
• inadequate communication internal / external
• no unified telephone system
June 15, 2016 / created by PGE Let’s win 2
problem analysis / initial situation

3. • increase profitability by increasing the product quality
• offer a top service to customer that he will gladly pay higher
price
 customer returns and not the product !
June 15, 2016 / created by PGE Let’s win 3
objective

4. • only launch marketable products
• longer development phases
• better planning of the pilot phase (location, customer selection)
• alternative in emerging problem cases
• better communication / instruction
June 15, 2016 / created by PGE Let’s win 4
procedure / implementation

5. June 15, 2016 / created by PGE Let’s win 5
procedure / implementation

6. • know and implement customer requirements and customer
needs
• acting instead of reacting (communication)
• high usability (stability before innovation)
• solution oriented
June 15, 2016 / created by PGE Let’s win 6
finding solution

7. • necessarily improve test procedures  elicit problems in the
development phase is more cost effective
• cross-team meetings before pilot launch
• optimize tools and programs
• optimize processes / revise (piramedia)
• optimum availability (forecast)
June 15, 2016 / created by PGE Let’s win 7
action plan

8. • get customer feedback
• get employees feedback
• procedures and processes constantly check
(continuous improvement process)
June 15, 2016 / created by PGE Let’s win 8
control

9. • All these changes make us:
 more profitable
 more efficient
 more focused
 more sustainable
June 15, 2016 / created by PGE Let’s win 9
results