Team Manno

1. PRESS 1
YESNO
CUSTOMER CALLS
TO HOTLINE CHOSE LANGUAGE
1 2
LEAVE TALK TO
MESSAGE HOTLINE
HOTLINE LISTEN TO THE
MESSAGE
HOTLINE CAN
REPLY TO THE
REQUEST?
WHILE WAITING
CAN PRESS 1 TO
LEAVE A MESSAGE
OR KEEP WAITING
THE ANSWER
LEAVE A
MESSAGE
HOTLINE ANSWERS TO
THE CALL
REPLY TO THE
CUSTOMER CALL OR
MESSAGE
REDIRECT THE MESSAGE
OR CREATE A TICKET TO
THE APPROPRIATE
DEPARTEMENT
THE APPROPRIATE DEPARTMENT GET ALL THE
INFOS ABOUT THE REQUEST AND CONTACT THE
CUSTOMER.
END
THE PURPOSE OF THIS DIAGRAM IS TO
GIVE TO THE CUSTOMER THE
POSSIBILITY TO LEAVE A REQUEST
MESSAGE, AVOIDING LONG PHONE
WAIT.