Heta Inc Annual Report 2007-08 Highlights Non-Profit's Growth

Golden Grove
Port Adelaide
Smithfield Plains
Christies Beach
Adelaide
“Preferred Provider
of Employment, Training and Support”
Annual Report 2007 - 08

Table of Contents
Heta Incorporated is a non-profit community organisation.
Heta Incorporated provides personal development and training programs of
the highest quality, to enhance the employment opportunities and independ-
ence of job seekers.
Heta has specialist placement and support services for people with a disabil-
ity, medical condition or injury.
Over the past 30 years Heta Incorporated has established its position in the
disability employment sector as a credible and professional organisation.
With the implementation of formal Quality Assurance accreditation Heta can
ensure greater consistency and accountability within all elements of service
delivery.
Through the process of empowerment, Heta Incorporated will increase the
valued participation of individuals in their community, especially those with
a disability or who are disengaged
• To ensure the rights of individuals are upheld
• To provide relevant support to facilitate individual goal achievements
• To form networks to increase opportunities for participation within the
community
• To educate and empower communities to be inclusive
President’s Report..………………………………………………………. 1
Treasurer’s Report…………………………………………………………. 2
Chief Executive’s Report……………………………………………….. 3
Heta Organisation Chart & Team………………………………….. 4
Heta Services…………………………………………………………………. 5
Partnerships & Community Involvements…………………….. 6
Project Summary - DEN Capped & UnCapped………………. 7 - 8
Project Summary - Personal Support Programme…………. 9
Project Summary - Supported Wage System (SWS)………. 10
Project Summary - CorporateConnect………………………….. 11
Project Summary - Community Learning Project…………. 12
Regions at Work - Return to Work…………………………………. 13
Regions at Work - Securing Skills in the North………………. 14
Regions at Work - Abilities to Work……………………………….. 15
Australian Work Skills Voucher, Cert II & III in Business
Administration……………………………………………………………….. 16
New Enterprise Incentive Scheme (NEIS)………………………. 17
Learner Drivers Training…………………………………………………. 18
Work for the Dole (WFD)………………………………………………… 19
Quality Management System & Internal IT Support……... 20
Staff Development & Team Building…………………………….. 21
Board of Directors & Meetings……………………………………….. 22
Financial Statement……………………………………………………….. 23

President’s Report
Page 1
My first comment is to thank Paul Creedon for his considerable contribution as Past President of HETA and acknowledge the opportunity given by fel-
low Board members to continue with steady hands on the HETA helm.
As in years past one thing remains certain about the environment that HETA operates in – it's a space that constantly changes! Major changes this
year were prompted by a change of federal government in November 2007.
The Board of HETA is acutely aware of the stress and challenges that change brings to an organisation. At the same time the Board feels it is ably in-
formed by CEO Sue Lea and staff as they adapt and change to accommodate new systems and processes yet continue to deliver a high level of service
to our clients.
Given the level of change experienced over the past few years, and despite the ongoing changes we anticipate, my overwhelming sense in my first
year as President is that there is a deepening confidence in HETA's operations as it continues to perform on all measures at a very high level.
There has been a settling in at all the expanded locations this year as HETA makes itself known across a broader landscape.
The HETA Board has focused its attention again on sound governance, underpinned by effective and appropriate planning which seeks to consolidate
and expand on the directions we believe will enhance and support the work of staff.
It was my pleasure to attend the launch of HETA's corporate program at the Adelaide Zoo in March 2008, a major initiative that builds broader entre-
preneurial relationships between the community and corporate sectors. It affirmed for me that the work of HETA is held in very high regard.
On behalf of the Board, thank you to Sue and all staff – you are amazing. You make us proud and you make it very worthwhile for us to be part of the
HETA contribution. Thanks to fellow Board members as well – a great team of individuals with the best interests of staff and our client base at
heart.
One more set of sincere thanks goes to all those people who support the work of HETA – through donations, corporate support, assisting clients to
achieve their goals, our networks, stakeholders and friends. The Board is aware that your contributions may not be visible on a daily basis but I can
assure you we are very appreciative of your contributions. Thank you.
We know the next year will continue to present challenges but I have every confidence that HETA's maturity, collective skills, experience and knowl-
edge developed and honed over the past 29 years, will see us all up to fulfilling our goals and objectives.
Sandra Dann
President

Treasurer’s Report
Page 2
I am pleased to submit my report for the year ended 30 June 2008.
This year HETA, after the usual slow start achieved a profit of $176,527, which was a significant increase on last year’s operating surplus
of $12,985. We now have an accumulated surplus of $738,712.
As at 30 June 2008 cash and investment reserves amounted to $604,806 , even after $138,220 was invested in leasehold improvements to
ensure that the Gilbert Street premises in particular, and other offices also, meet appropriate workplace and disability standards. These
reserves provide a solid buffer against any future downturns.
Whilst the board has aided the strategic direction of the organisation, once again praise must go to the CEO, Sue Lea and her team for
their professional and financial management of the organisation in, as always, difficult environment.
Heta Inc still remains in a solid financial position to continue the advancement of its objectives.
I commend the financial statements to you.
Robyn E Venus
Treasurer

Chief Executive Officer’s Report
Page 3
As sad as it is, I have needed to wander through the “crowd” at Heta in order to re-live the excitement that was last year. After 17 years with the organisation, it has
become a well integrated part of who I am, where crises and celebrations form the norm of agency life. It has nothing to do with my memory or ability to track the con-
stant changes!!
When I suggested a crowd, I really meant it, with Heta staffing levels hovering around the 60ish mark, and probably this number will stabilise for the next 6 months or
so. Our constant review of structures and performance suggest that we have pitched delivery practices at about the right level, further reinforced by the excellence of
performance ratings and the positive feedback from all stakeholders.
In terms of Commonwealth program growth and new opportunities for job seekers, Heta has increased capacity for the Personal Support Program and doubled the num-
ber of job seekers accessing the Disability Employment Program. Job seeker numbers would have reached over 600 this year, a real milestone for the organisation in
terms of support. The number of employment, training and volunteer outcomes for job seekers also reached all time highs, and this can only be credited to the attitude
and compassion that the team has shown to all participants. NEIS was welcomed back into the fray this year, and with excellent management and rejuvenation, has found
itself operating above the region benchmarks. Small Business will be a tough program to engage job seekers with, as the risks of the financial squeeze start to be felt.
At the State level, Heta has maintained regional programs with high outcomes, fabulous success stories and loads of wonderful personal achievements for job seekers
who have multiple barriers to employment. Together with the new Take on IT program and the Driver Training, this suite of pre-employment preparation programs is
proving to be a successful model for job seekers transitioning into work. Work for the Dole has proven to be one of the most useful programs for engagement of those
with histories of very long term unemployment.
Our social responsibility program has had a face lift, Corporate Connect becoming Corporates4Communities, and following a hugely successful launch, has leveraged up-
ward of 1,000 hours of volunteer support. The program continues to grow and with the support of the Office of Volunteers and is facilitating pathways to employment
and training, together with increased community benefit.
The Board of Directors has managed a range of strategic planning and policy reviews in order to secure the organisations foundation for another year of service delivery
and business development. The legal and administration structures are nearly completed for the philanthropic initiative which was introduced last year, and we look for-
ward to releasing information about this soon. The Board said farewell to Michael Correll our longest serving member, and Misia Siggurs as they move on to support other
causes, and welcomed some new applications for permanent positions.
With the increased business levels and associated personnel, we have introduced some “senior staff” positions to support the Coordination of programs. The Management
team have taken an active role in driving changes and supporting staff, and increasing responsibilities and professional development this year will see even greater ca-
pacity to build capacity and competence at all levels of the team.
Personally, I decided to create a fuss and change my name…anything to get re-noticed really!! We are nearly over the total confusion when people see I am not Chi-
nese……a Lea by any other name, doesn’t quite have the same ring to it.
In all seriousness, I thank the wonderful support team that make working at Heta the best, who always have a laugh and a tease ready for any tense situation, and have
made getting up on work mornings such a pleasure. Thanks to the Board for keeping me trying to keep me grounded, and to our major stakeholders – participants, volun-
teers, students, contractors, service providers and employers who all make our lives a lot more valuable for having their engagement.
Cheers to a simply fabulous 2008-09 and another 30 years of service excellence.
Sue Lea (2008)

Personal Support Program
Penny Combes (Coordinator)
Surama Kalinowski (CM)
Jay Nasser (CM)
Sean Whyte (CM)
Ashley Keeping (CM)
Supported Wage System
Kate Higgins (Assessor)
Training
Michael Hayes, Arudkumar Rajaret-
nam, Wayne Johnstone, Julie Per-
kins, Jessamine Gibb, Ingrid Merri-
gan, Carl Horton
NEIS
Alecia Clausen, Jenie Joannou
WFD
Chris Dewar, Anne Rowen,
Stephen Hayter
Board of Management
Chief Executive Officer
Quality Management
Case Manage-
ment (CM)
Personal Support
Programme (PSP)
Disability Em-
ployment Net-
work (Capped)
Disability Em-
ployment Net-
work (UnCapped)
Work Ex-
perience &
Counselling
Financial Case
Management
(FCM)
Work for the
Dole (WFD)
Training
(RTO) & Pro-
fessional De-
velopment
NORTH:
Securing Skills in
the North
WEST:
Abilities to Work
EAST:
Return to Work
TAKE ON IT
L’s Driver Work-
shops
New Enterprise
Incentive Scheme
(NEIS)
Corporate/
Volunteer &
Assessment
Services
Supported Wage
System (SWS)
Corporates4Com-
munities
Administration & Finance
Administration Officer
Reception Staff Program Support Staff
Organisational Chart
Chief Executive Officer
Sue Lea
Heta Team
Case Management
Disability Employment Program
John O’Rourke (Coordinator)
Minya Lynch (PPS)
Susan Bowshall (CM)
Tracy Rose (CM)
Karen Newton (CM)
Stephen Redmond (CM)
Sarah Sypher (CM)
Brenton Phillips (CM)
Sandra Sepe (CM)
David Rawnsley (CM)
John Gray (CM)
Hannah Franov (CM)
Louise Stevens (CM)
Tharrow Sypher (CM)
Support Workers
Phil Johnson, Karyn Kay, Liz Hilton,
Heather Rees, Cheryl Smith,
Tere Douglas, Lee Phillips,
Michael Mognato, Steven Sutton,
Karen Swanson, Alana Whitney
Amanda Carbone
Quality Management
Sharon McCabe
Finance
Ian Shepperd
Janneine Neilson
Information Technology
Shane Wood
Data Management
Sharon Cheah
Administration & Reception
Karen Niemann (Project Support)
Amanda Cox (Reception)
Julie Webber (Reception)
Cathy Martin (Reception)
Josie Hoppo (Reception)
Karen Swanson (Reception)
Heta Adelaide
24 Gilbert Street
Adelaide 5000
Heta Smithfield
Shop 11/240
Peachey Road,
Smithfield Plains 5114
Heta Golden Grove
Suite 1A, Level 1
Golden Grove Village
Shopping Centre 5125
Heta Port Adelaide
16 Nile Street,
Port Adelaide 5015
Heta Christies
Shop 1&2, 122 Beach Road
Christies Beach 5165
Page 4

Heta Services
State Government Funding
Region at Work
• Securing Skills in the North
• Abilities to Work
• Return to Work
• Community Learning Projects—IT Training
• User Choice
Commonwealth Government Funding
• Personal Support Programme (PSP)
• Disability Employment Programme (DEP-Capped)
• Disability Employment Programme (DEP-UnCapped)
• Work for the Dole (Hosting)
• NEIS Small Business
• Job Placement License (JPL)
• Supported Wage System (SWS)
• Financial Case Management (FCM)
• Workplace Modification
Heta Community Program (Self-funded)
• Corporates4Communities
• L’s Driver Training
• TAKE ON IT Training
Funding/Year 2006-07 2007-08
DEN (Capped &
UnCapped)
63.2% 67%
PSP 12.3% 9%
WFD 6.4% 4%
NEIS/ANETS 2.0% 8%
GRANTS 7.0% 5%
FFS 2.0% 2%
Accredited Training 2.1% 2%
SWS 4.0% 3%
Project Funding
FFS – Fee for Service
WFD – Work for the Dole
PSP – Personal Support Program
Accredited Training - Business Units Training
NEIS - New Enterprise Training Services
GRANTS – Annual grants
DEN - Disability Employment Network (Capped & UnCapped)
SWS - Supported Wage System
INDEX
Page 5
Project Funding 2006-07 vs 2007-08
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
D
EN
(C
apped
&
U
nC
apped)
PS
P
W
FD
N
EIS
/AN
ETS
G
R
AN
TS
FFS
Accredited
Training
SW
S
2006-07
2007-08
Project Funding (2007-08)
67%
9%
4%
8%
5%
2%
2%
3% DEN (Capped & UnCapped)
PSP
WFD
NEIS/ANETS
GRANTS
FFS
Accredited Training
SWS

Partnerships and
Community Involvements
Microsoft, Cisco and other software companies donate software to eligible Australian non
profit groups with Income Tax Exempt Status (ITE). Rather than applying directly to these
companies Donortec simplified the process and enabled us to fulfil our software needs at
considerable savings. Information Technology is continuously trying to catch up with the
growth in non profit businesses, with major purchases only being made at the end of the
financial year and even then with some reservation depending on promised expansion.
The generosity of Donortec and its supporters have enabled Heta to grow its IT
Infrastructure parallel to its growth benefitting both staff and participants.
To ensure service provision meets identified needs, and aligns with skill
shortage areas and new and emerging business, Heta acknowledges the
following strategic relationships that assist the organisation to achieve
high quality outcomes:
WORKCOVER - Access & Equity (disability) committee member
This working party convenes quarterly to review issues and opportunities for
people with a disability and injury. The group comprises key industry person-
nel and support the WorkCover Disability Action Plan, as well as sharing rele-
vant initiatives, developing resources and providing information/training to
the greater community.
ACE SA – As individual service providers, the group collectively support pro-
fessional development of staff, marketing of programs, and generate key
messages to government, resulting from identified needs of people with a
disability seeking employment, in South Australia. Heta holds an executive
position on the network, and assists information provision to the National
association.
Disability Employment Network (DEN) – This collective of service providers
focus’s on information sharing between all government and not-for-profit
organisations, who are providing employment services in South Australia. Pre-
dominantly, the group comprises general staff, who value the opportunity to
share experiences with peers. The group is loosely aligned with the ACE SA
management group.
DFEEST Regions At Work – Heta provides disability support to the Adelaide
metropolitan committees. As an executive member of the Northern region,
and a committee member for the Southern, Western and Eastern region, Heta
maintains key links with regional service providers, and targeted employment
providers to foster good working relationships that result in outcomes for
people with a disability.
Memorandum of Understanding
Heta has an MOU with Employ SA (consortium partners in the provision of Dis-
ability Employment and Community Work Coordinator services to the Depart-
ment Employment Workplace Relations), and with Interwork Limited, for the
provision of NEIS services in Ceduna, for the Department Employment Work-
place Relations. The establishment and continued commitment to working
with the City of Charles Sturt, has been a successful partnership that provides
opportunities to work with disadvantaged unemployed people, provide hospi-
tality and employment skills training, so that they can gain employment.
In November 2007 Heta facilitated an audit of Barkuma Industries Training and Development
Department, focusing on expected and actual outcomes for its 144 employees.
The audit assessed the effectiveness of their training and educational outcomes relative to the
Employee Collective Agreement. This audit assisted Barkuma Industries prepare for compulsory
external audits by highlighting any areas of concern and providing recommendations for refine-
ment. The audit also served as a valuable measurement and analysis tool for Barkuma Indus-
tries and was used as a key feedback mechanism for their continuous improvement of services.
Testimonial:
“All employees found the experience very enjoyable and they felt relaxed throughout the ses-
sions, their feedback was very positive. Barkuma really appreciates HETA's support…”.
Barkuma Manager
Andrea Shevlin
Special
Thanks to:
Charity Contributions:
Heta value the work that charities do in South Australia and through the organisation staff
donate gold coins once a month during the Staff meeting and a different charity is selected
each month to receive the donation.
Page 6

Project Summary
Disability Employment Programme - CAPPED
Heta's Disability Employment Program (DEP) assists people
with a disability, medical condition and/or injury to explore
and develop their vocational and job seeking skills to gain open employ-
ment.
Capped Stream
Participants may be referred to our Capped Program if they:
• Have an assessed future work capacity of eight (8) or more
hours per week;
• Require long-term support in the workplace and/or are unable
to work at full wages
• Participants do not need to be receiving income support pay-
ments to be eligible for the Capped Stream
Tailored Programs
The Disability Employment Program (DEP) recognises that individual
needs vary, so we offer specially tailored programs which may include:
• Development of self confidence, motivation, self-esteem
• Development of communication skills
• Development of teamwork skills
• Development of disability spiel
• Development of realistic job options
• Individual job-seeking assistance
• Vocational training groups
• Worksite visits and work experience placements
• On-the-job support
• Canvassing placements specific to your individual needs
Disability Employment Program is a joint initiative between Common-
wealth Department of Education, Employment and Workplace Rela-
tions (DEEWR) and Heta Incorporated.
Acquired Brain Injuiry 3%
Attention Deficit/Hyperactivity disorder 1.50%
Alcohol Dependence 0.50%
Anxiety 3.40%
Aspergers Syndrome 3.40%
Blind - Both Eyes 0.50%
Bi Polar Affective Disorder (Manic Depres-
sion)
0.50%
Behaviour Disorder 1.00%
Cerebral Palsy 1.95%
Hearing Loss- Complete 0.50%
Diabetes 0.50%
Depression 9.30%
Drug Dependence 0.50%
Muscular Dystrophies (Duchenne and Becker) 0.50%
Down Syndrome 0.50%
Epilepsy 2.90%
Hepatitis C 0.50%
Hemiplegia (Paralysis) 1.00%
Intellectual Disability 13.70%
Learning Disability 13.70%
Multiple Sclerosis 0.50%
Arthritis - Other 3.40%
Congenital Abnormality -Other 1.00%
Circulatory System - Other (eg Vasculitis) 1.00%
CanCerebral Palsy/Tumour - Other 0.50%
Endocrine System Dysfunction - Other 1.00%
Musculo-skeletal Disorder - Other 9.30%
Nervous System- Other 2.50%
Pychol/Psychiatric Disorder - Other 5.40%
Respiratory Disorder - Other 0.50%
Hearing Loss- Partial 1.00%
Paraplegia (Paralysis) 0.50%
Post Traumatic Stress disorder 1.00%
Personality Disorder 0.50%
Schizophrenia 5.90%
Spinal Disorder - Other 4.40%
Stomach Disorder 2.00%
Unknown 0.50%
Support Phases & Percentages
12%
50%
19%
3%
3%
13%
Intake
Employment Assistance
Maintenance
Job in Jeopardy
Intermittent Support
Suspended
DPI
0
20
40
60
80
100
Level 1 Level 2 Level 3 Level 4
Funding Level
Percentages(%)
Site
National
DMI
0
20
40
60
80
100
Level 1 Level 2 Level 3 Level 4
Funding Level
Percentages(%)
Site
National
Primary Disability Group
4.0
Star Rating
Page 7

Project Summary
Disability Employment Programme - UNCAPPED
Uncapped Stream
Participants may be referred to Uncapped Program if they:
• Have an assessed future work capacity of 15-29 hours per week;
• Are receiving Newstart Allowance, Youth Allowance or Parenting
Payment;
• Have part time participation requirements;
• Can work independently at full wages in the open labour market
with up to 2 years of employment assistance;
• Require more than 6 months of support after being placed in em-
ployment; and/or
• Require specialist assistance to build capacity to be able to meet
participation requirements.
• For further information contact Heta Inc on (08) 8212 7771 or
email: heta@heta.com.au
• Work Capacity for the purpose of eligibility will be determined by
Job Capacity Assessment (JCA).
• This is conducted by a JCA Provider.
Primary Disability Group & Percentages
Adelaide Metropolitan
Northern Adelaide
North-Eastern Adelaide
North-Western Adelaide
Southern Adelaide
Tailored Programs
The Disability Employment Program (DEP) recognises that individual
needs vary, so we offer specially tailored programs which may include:
• Development of self confidence, motivation, self-esteem
• Development of communication skills
• Development of teamwork skills
• Development of disability spiel
• Development of realistic job options
• Individual job-seeking assistance
• Vocational training groups
• Worksite visits and work experience placements
• On-the-job support
• Canvassing placements specific to your individual needs
Disability Employment Program is a joint initiative between Common-
wealth Department of Education, Employment and Workplace Rela-
tions (DEEWR) and Heta Incorporated. Annual Report 2007 - 08
Page 8
SITE STAR RATING:
RPMZ - Adelaide
S281 - Smithfield
SCZZ - Port Adelaide
S301 - Christies
S751 - Golden Grove

Project Summary
Personal Support Programme (PSP)
The Personal Support Program (PSP) is a DEEWR funded program designed
to encourage people on income support to achieve and maintain social
and economic outcomes within their community.
We provide counselling and support for people with and multiple barriers
to employment. There is a high percentage of participants have mental
health issues, as well as having to deal with other concerns such as home-
lessness, drug and alcohol dependency, legal issues, abuse and being oth-
erwise disengaged from the community.
Using a model of empowerment, a range of options will be generated
with the participant. Support is provided in order for them to make in-
formed decisions to minimise their barriers to achievement. A strong fo-
cus of sessions will be movement toward outcomes for each individual, as
there is now a stronger focus on employment and further education.
With the move to Gilbert Street just over 12 months ago, there has little
disruption for PSP participants. We have also had some staffing changes,
enabling us to share professional skills and experience from a broad range
of qualifications and backgrounds. This has also allowed us to offer flexi-
bility to participants when addressing their individual issues.
As the number ONE highest performing organisation, Heta has been
granted a stretch capacity, and we are currently servicing
101 participants (increased from the initially contracted ca-
pacity of 75 participants). We are committed to continuing
the model of intervention that has driven success for partici-
pants over the past 6 years, using continuous improvement
measures to further enhance our service delivery and out-
comes.
Our High Performance Indicator Framework is based on 3 measurements:
• Referral to commencement rate – 20% weighting
• Timeliness between referral and commencement – 20% weighting
• Outcomes (employment and training) – 60% weighting
The graph below shows the HPIF % weighting against Heta achievements –
Making us number ONE provider in our ESA
87, 49%
28, 15%
24, 13%
14, 8%
10, 5%
15, 8%
4, 2%
Mental Health
Disability
Ex Offender
Youth
Volunteer
Carers/Parenting
Payment
Mature Age
0
10
20
30
40
18-25 26-35 36-45 46-55 56-65
Age Group
NoofClient
No of participant
Indigenous
CALD
PSP High Performance Indicator Aug 06 - July 08
0
10
20
30
40
50
60
70
Referral to
commencement
Timeliness Outcomes
PercentageofScore
Measurement
Achievement
Page 9

The Supported Wage System (SWS) enables people with a disability to be
paid according to their assessed level of workplace productivity in the
workforce. The system recognizes that some people cannot maintain
employment at full award rates due to their disability. SWS allows eligi-
ble employees with a disability to access an independent, reliable proc-
ess of productivity-based wage assessment to determine fair pay for fair
work.
During 2007-2008 Heta was assigned 141 assessments:
126 – completed successfully
15 – not completed – employee ceased employment
Heta is contracted by DEEWR to conduct these assessments across the
Adelaide Metropolitan area and in Regional South Australia – as shown
on the map. Evaluations are sent to all Employees and DEN Providers for
suggestions on continuous improvement for the SWS Assessor and the
process.
SWS is Funded by Department of Education,
Employment and Workplace Relations
(DEEWR)
Supported Wage System (SWS)
Project Summary
Evaluation Comments
“Very approachable with a strong
understanding of client needs”
“Very flexible & often has to work
in ‘hectic’ situations”
“Professional, courteous, Informed”
“All our needs were covered
with a high standard”
“Exceeded my expectations due to average service
from other assessors & her approach to her role”
“Smooth process”
Page 10

Project Summary
100 Hours Project —> CorporateConnect —> Corpo-
rates4Communities
During the year 2007/2008, the Office and Volunteers and Heta Inc
formed a partnership to re-launch the 100 Hours Project. This was done
on the 27th
March at a dinner in the Rotunda at the Zoo. Greg Perks from
Perks Wealth Management spoke on his climb of Mt Everest and Ah Doh
the comedian did a splendid job of bringing community, corporate and
comedy together in his act.
Through the re-launch, 27 business’ have been met by Project Co-
ordinator Suzanne Twelftree with all being positive about the idea of
helping their employees be involved in the community with the support of
their employer. The employer is encouraged to give employees 1-2 paid
days to work with an organization in a partnership which assists the or-
ganisation in a particular requested area. The business volunteer benefits
through sharing of skills, offering of expertise, knowing they have con-
tributed something positive which will have a flow on effect to help en-
rich our State.
The organisation who have registered since the re-launch have committed
nearly 2000 hours to be donated to the community
There have also been 14 individual people/business' who have registered
since the launch from articles in the paper.
In the last year, there have been
• 33 organisation matched with business volunteers
• 36 requests for assistance have been received
• 27 matches have been completed
• 342 hours from 7 evaluation reports received averaging 48.8 hours
per match
• 93 organisation have been matched and partnerships completed
since 1/7/05
• 50 organisation have returned their Evaluation forms with 3110
hours donated averaging
Siblings Australia
“This support for our organisation was invaluable at a time when our funds did not
cover such professional advice.”
Business Volunteer – Anna Arnold
“In my mind the things that sets the 100 Hours Project aside from other ways of gain-
ing voluntary experience is that they value their volunteers time and effort and as such
are very meticulous in finding projects that suit to ensure both the volunteer and the
organisation benefit from the experience.”
Riding for the Disabled
“We are delighted with the project and the level of expertise that is accessible
through the project. A good concept well executed.”
Testimonial:
From left: Sandra Dann, Graham Sharley, Robyn Venus, Sue
Lea, Suzanne Twelftree (middle)
From left: Greg Perks (Group Managing Director), Mark Roderick
(Managing Director), Suzanne Twelftree (Project Coordinator of
Corporates4Communities) & Karen Raffen (CEO).
Premier - Mike Rann at the launch
for Corporates4Communities held at
the Adelaide Zoo, March’08
Page 11

Project Summary
IT/Computer Training
Community Learning Projects (ACE)
Receiving an amazing response from the community and other service
providers, the Adult Community Education Program (ACE), facilitated ba-
sic Computer training to a record number of 78 participants. The pro-
gram’s focus was the basic of computer operations and an introductory
level to the Microsoft Office Package and accumulated over 3500 non ac-
credited training hours. The program was delivered as per the original
plan with a good response from the community, ensuring we over-
achieved in all target areas, and provided services to a good spread of
ages, cultures and disability types. The nature of shorter times, allowed
parents and people with mobility issues to attend regularly, ensuring high
personal success rates were achieved.
This program was marketing to a large verity of organisations including
Community Centres, Job Network service providers and training organisa-
tions. The response was overwhelming and classroom were being filled
meeting required numbers for each short course.
Each group built IT skills and developed the knowledge and skills of work-
ing in teams and communicating with others. The courses were designed
to create an interactive and team environment.
The program commenced September’07 and finished June’08. There
were total of 78 participants enrolled in the program. 3958 training
hours were delivered in total for the year – this was 458 hours more than
the contracted number of 3500 hours.
As participants mastered the IT components of the program, they grew in
confidence and set new goals. The evaluations reflected that most par-
ticipants were intending to continue their learning in the IT field due to
the positive experience and results achieved through the Heta program.
The program produced amazing outcomes with participants gaining em-
ployment and enrolling in further studies.
Basic IT/Computer
Training:
• Intro to Computers
• Intro to Word
• Intro to Excel
• Intro to Publisher
• Intro to using the
internet & emails
Outcomes Total Number
Enrolled in further study with this organisation 19
Moved on to accredited training 8
Became a volunteer 6
Achieved employment 12
Training Outcomes:
• Female participant aged 40 plus, has rejoined the workforce after the comple-
tion of the course. She informed me that the training gave her the confidence
to use technology in the workforce therefore following her aim to work in ad-
ministration. She now works as a receptionist for Anglicare.
• Male Participant aged 40 plus, suffered from anxiety and was extremely with-
drawn from participation in all aspects while working with the computer as he
had a fear of doing something wrong. This participant is now looking forward to
studying computers more in the future.
• Female participant aged 40 plus was employed and was keep to confidently take
on more responsibility. Having never used a computer in her entire working life
she was restricted from getting a work promotion. This participant now after
she completed the program is now Kitchen Manager for the Nursing Home.
• Male Participant aged 30, had never used a computer before, used his new
knowledge gained from the program and now works in administration for a char-
ity organisation.
• Female participant aged 36, suffered from anxiety, confidence issues and low
confidence. Training and group atmosphere help her achieve self confidence and
overcome her fear of both technology and people. She is now job ready and
actively seeking employment.
Good News Stories:
Page 12

Project Summary
Return to Work
Metropolitan & Eastern Region Community Learning Project
This is an initiative of the Government of South Australia as part of the
South Australia Works Program developed with the assistance of NEDA.
The project is required to implement the following initiatives through the
delivery of a disability specific project and achieve its objectives of pro-
viding training and employment opportunities for 20 High level partici-
pants within the Council areas of the Eastern and Metropolitan Adelaide
Regions and assist 15 high level participants to
gain employment. The program was designed
and implemented in collaboration with Evanston
Gardens Community garden project. Partici-
pants experienced a horticulture focused train-
ing program consisting of onsite training and
workshop facilitated at Evanston Gardens where
they gained skills and knowledge required to
work within the horticulture industry. Evanston
Gardens site is used both for training purposes
and for growing produce for Food Bank. The
Food Bank program supplies homeless and disad-
vantaged people and the organisations that ex-
ist to cater these people with nutritious foods.
This program had a focus on:
• Addressing literacy and numeracy and low social issues.
• Working with participants to develop specific workplace skills.
• Working in partnership with key agencies to support participants
into training and employment pathways.
• Providing industry education and support around the employment
of people with a disability
• Providing support, case management, personal development, skills
training for individuals in preparation for employment.
• Opportunities to assist participants to develop “employability
skills” i.e. the attitude and traits that make a person attractive as
an employee.
Participants working in team with the Trainer in the Horticul-
ture Farm at Gawler as part of their training to gain skills in
Horticulture areas.
Good News Stories/Participant Statements
Heta staff has been privileged to watch the growth and amazing trans-
formation of the personal development of participants individual em-
powerment and confidence gained throughout this program, a number
of participants have come along way, escaping the isolation and vic-
timisation rut that they have become habituated. Participants involved
in this program throughout the year have exceeded all expectations
and those not employed are currently participating in further study or
actively seeking employment.
Project Requirements Achieved Outcomes
A total of 20 high level participants to
take part in the program.
25 high level participants enrolled and
took part in the program.
A total of 10 employment outcomes. 10 Employment outcomes achieved.
A total of 640 Accredited Training
Hours delivered.
729 Accredited Training Hours delivered.
A total of 150 Non Accredited Training
hours delivered.
438 Non Accredited Training Hours deliv-
ered.
Project Outcomes:
“Best classroom I have ever been in. We were able to share information
from our past experiences and all out input was appreciated.”
“I like the trainers as they work beside us as one of the crew; they are a
delight and full of life.”
Page 13

Project Summary
Securing Skills in the North
Northern Region Community Learning Project
This is an initiative of the Government of South
Australia as part of the South Australia Works
Program developed with the assistance of
Northern Futures.
The project is required to implement the fol-
lowing initiatives through the delivery of a dis-
ability specific project and achieve its objec-
tives of providing training and employment op-
portunities for 30 High level participants within
the Council areas of the Northern Adelaide Re-
gion which incorporates Gawler, Playford and
Salisbury and assist 15 high level participants
to gain employment with a focus on:
an employee.
• Identifying youth specific issues and respond with appropriate
strategies to aid in workforce participation.
of people with a disability.
Good News Stories/Participant Statements
“I always felt safe and valued training with Heta. The program gave
me the confidence to go out and find a job. I love working and I
have found a lot of new friends from going the course and now
at work.”
“I enjoyed doing this course and all the fun stuff that I did like the
makeover day and all the help I got to face all my issues I was
dealing with. The staff at Heta was helpful and understanding.
The new skills I learnt where interesting and fun to learn and
are useful for me to now find a job.”
Project Outcomes
A total of 30 high level participants
to take part in the program.
31 high level participants enrolled and
took part in the program.
A total of 15 employment outcomes. 16 Employment outcomes achieved.
A total of 270 Accredited Training
Hours delivered.
340 Accredited Training Hours delivered.
A total of 1400 Non Accredited
Training hours delivered.
1495 Non Accredited Training Hours de-
livered.
Heta facilitated this program through a number of tar-
geted groups, most memorable a group of women who en-
rolled in a self empowerment and confidence focused pro-
gram. Successful and hugely effective, not only for the
participants but for Heta Staff and the community, the
program was able to provide Accredited training from the
Business Certificate II package and amazing workshops
dedicated to self empowerment and confidence, we were
able to witness dramatic changes in the lives and esteem
in these participants. This particular program was facili-
tated by a large number of Heta staff who did outstanding work in delivering and provided
much needed skills and knowledge to the women who participated in the program. Not only did
this program provide a desired amount of employment outcomes but a very positive and en-
couraging personal development outcome for each participant.
Page 14

Project Summary
Abilities to Work
Western Region Community Learning Project
This is an initiative of the Government of South Australia as part of the
South Australia Works Program developed with the assistance of Western
Futures and City council of Charles Sturt.
The project is required to implement the following
initiatives through the delivery of a disability spe-
cific project and achieve its objectives of provid-
ing training and employment opportunities for 20
High level participants within the Council areas of
the Western Adelaide Region and assist 10 high
level participants to gain employment. The pro-
gram was designed and implemented in collabora-
tion with The Henley Beach Community Kitchen.
Heta facilitated training using selected units from
the Business Services package and implemented
using the Henley Beach Kitchen facilities to pro-
vide work experience and onsite training in the
Hospitality industry.
This program had a focus on but not limited to:
of people with a disability
an employee.
Project Outcomes
A total of 20 high level participants to take
part in the program.
21 to date high level participants en-
rolled and took part in the program.
A total of 10 employment outcomes. 11 to date Employment outcomes
achieved.
A total of 800 Accredited Training Hours
delivered.
573 to date Accredited Training Hours
delivered.
A total of 600 Non Accredited Training hours
delivered.
570 to date Non Accredited Training
Hours delivered.
Page 15
Good News Stories
Due to the successful implementation and
above expected outcomes Heta received an
extension and additional funding for a fur-
ther three months to continue its already
impressive outcomes output.

Project Summary
Australian Skills Voucher
The Australian Skills Voucher comprises two initiatives – Work Skills
Voucher and Business Skills Vouchers for Apprentices. The programme
aims to improve the basic skills of Australia’s workforce and to develop a
more entrepreneurial workforce.
To meet the objectives of the government’s initiatives in increasing the
proportion of adults who have the skills and qualifications needed to en-
joy active and productive working lives, Heta Inc,. through its training
arm offers Certificate II in Business Administration which is part of the
Business Service Package.
The program is being offered at all Heta sites (Adelaide, Smithfield,
Golden Grove, Port Adelaide and Christies Beach) on a rolling basis to
ensure people entering the labour market have access to the program
when required.
Cert II & III Business Administration
Participants attending the Cert II and Cert III Business
Administration accredited training group at Heta dur-
ing 2008 have had many challenges this year. The
group is comprised of participant from different
backgrounds who share a common interest in trying
to improve their chances of work through acquiring
new skills.
Each can identify with the difficulties faced by many
who are returning to the workforce after an absence through raising a family, or by acci-
dent or illness and are now requiring training for new career paths.
The Business Administration courses provide train-
ing in Business Technology, software applications
such as Word Processing, Spreadsheets, Presenta-
tions, Internet and general knowledge with regard
to Occupational Health and Safety, Equal Opportu-
nity, Discrimination and Access and Equity Legisla-
tion. There is a strong emphasis on Customer Ser-
vice skills and the opportunity of gaining experi-
ence in a simulated work environment.
The course provides office administration skills to
anyone wishing to update or gain new skills, al-
though Heta particularly encourages single parents, carers and those with a physical or
learning disability by providing flexibility and tailoring to suit individual needs.
At Heta we encouraged a social and supportive environment which promotes confidence
and interest in the course. Each participant has become actively involved in supporting
each other, particularly so when some participants had to cope with life changing per-
sonal crisis.
The participant has shown great strength, tenacity and enthusiasm to continue to return
to their respective training classes in the hope of a better future.
Voucher issue under the Australian Skills Vouchers Program (ASVP) con-
cluded on 31 March 2008 but Heta continues to provide Cert II and III in
Business Administration training on a rolling basis and as part of the Fee
for Service training.
You are encouraged to keep up with developments in this area through
our training at Heta to increased your skills and employment opportuni-
ties.
News Update:
Site Total Commencement Employment Outcomes
Adelaide 20 8
Christies 13 4
Smithfield 7 2
Port Adelaide 2 1
The training has no requirement for any employment outcomes but through
the training delivered by the experienced trainers at Heta, they became
more confident and majority of the participants have successfully gaining
employment right after the training.
Page 16

Project Summary
NEIS (New Enterprise Incentive Scheme)
The New Enterprise Incentive Scheme (NEIS) is a Federally funded program
designed to assist people on an eligible Centrelink benefit establish their own
small business. They must undertake training aligned to the Certificate IV in
Business (Small Business Management) for an 8 week period and submit an
approved business plan before signing onto NEIS.
For a 12 month period they are provided with a fortnightly benefit funded
through DEEWR. A Mentor is assigned to each individual as well as ongoing
support through Heta. We currently have 3 Trainers on board as well as 7
Mentors providing assistance to our Participants.
We are required to achieve 30 NEIS sign ups per 6 month period. We fell short
of our last Milestone by 2 in the last period. We have been receiving on aver-
age 2 NEIS enquiries per day. There are currently 8 Participants in Training
and with a further 2 courses scheduled for the year, we are well on our way
to meeting our milestone for this period.
This table shows the number of Par-
ticipants that came through and
trained at Heta and signed onto the
NEIS Program since taking on the pro-
gram in July 2007.
*We had a further 10 Participants who
conducted their training through East-
side, but signed up onto NEIS here at
Heta.
After some uncertainty surrounding
the existence of NEIS in 2009, the
Government has announced they will
be inviting tenders in late September this year, with preference given to cur-
rent Providers.
The Government will be strengthening the New Enterprise Incentive Scheme
(NEIS) with more than 18,000 training places being made available under the
Productivity Places Program (PPP) for job seekers who wish to establish their
own small business in an area of skills shortage. Highly disadvantaged and In-
digenous job seekers will also be encouraged to undertake NEIS.
Course
Number
Participants
in Training
Signed
onto
NEIS
65 8 6
66 13 9
67 13 7
68 12 9
69 8 7
70 12 10
Total 66 48*
NEIS Businesses We’ve Commenced 2007/2008
Brush Fence Conversions ~Goddess of Beauty ~ Betta PC ~Big Men’s Shirts ~ Bing Films
Anne’s Garden Care ~ Annette Blair – Glass Design ~ Holopoint Development Studios
Momomo ~ Tuxedo Cat ~ Safestay ~ Help 4 Healthy Kids ~ Deelete ~ Forum SA Carpets for
Communities ~ DMC Writing Service ~ Access Australia Films ~ InkRain
Passing over Services ~ Unicorn Gourmet Foods ~ Jo Schofield – Visual Artist
Good Juju ~ Colour and Expression ~ Smarty Plants ~ Idyllic ~ Fruits Children’s Clothing
Karen Cunningham – Glass Design ~ Paperhorse Studios ~ The Suburban Orchard
MJ Computing ~ House of Pamper ~ Evelo – The art of cycling ~ Australia Organic
Essential Safety Electrical ~ Enliven Media ~ The Healing Touch ~ Frogz.com.au
Balanced Health Massage ~ Culture Fix ~ Gentle Care Therapies ~ Aliirt ~ Luna Bird
Sharon’s Plants and Statues ~ Beauma International Trading ~ Pixel Poison
Tamara Molloy – Visual Artist ~ Audio and Visual Evolution ~ TM Products
Veronica Ayton Photography ~ Lyndoch Pharmacy ~
Page 17
I graduated with a Bachelors Degree in Multime-
dia, with Honours, form the University of South
Australia in 2007. I was having major problems
finding employment because of my disability.
Through Heta inc. and the NEIS program I have
started my own business as an artist and de-
signer. I have exhibited my work in both solo
and group exhibitions.
The support and guidance I have received through Heta inc. has
been invaluable. I am enjoying working in an area that fulfills
me creatively and I feel I’m making a real contribution.
John Willanski
Product showcase from some of the participants in
the NEIS programme:-

Learner Drivers Training
The Learner Drivers Training Course continues to be a most popular item
on Heta’s training calendar.
More and more participants are enrolling as word of mouth and market-
ing get the word out that this course makes getting your ‘L’s’ a great
fun filled and easy learning experience.
We have had most courses booked out two months in advance with par-
ticipants coming from various Job Networks and of course from Heta’s
own clients.
A worrying trend has been the ever increasing number of younger par-
ticipants with learning problems. We specialize in helping them pass the
course, but it is extremely disappointing to see these students somehow
slipping through the education system and still having difficulty reading
and writing.
This is only one of two courses I know of in the state, the other being at
Bedford Park, designed to help people who for some reason or another
are having difficulty passing their Learner Driving Theory Test. We have
had participants from 16 to 60 and I am happy to say since I have been
running the course we have had a 100% pass rate.
All this would not have been possible without the help of the Depart-
ment of Transport, Energy and Infrastructure and particularly all the
great staff at the Mitcham branch of Service S.A. A great thank you to
all of them.
So popular has the course become that I have had enquiries to conduct
it for other organizations. The past 12 months has seen 2 courses run for
the Baptist Church with all participants made up of African refugees.
The excitement is palpable when they all pass. Reactions have to be
seen to be believed with participants running the gamut of emotions
from tears to laughter to screams. Suddenly they have the means to ap-
ply for that job, to run the kids to school, to be free to be independent
at last. Their sense of empowerment and self-esteem has returned.
All this is what makes the Heta Learner Driving Program invaluable to so
many including myself - Stephen Hayter
* Overjoyed and ex-
cited new Learner
Drivers celebrate
and surround the
Trainer
Project Summary
100%PassingRate
Testimonial:
“This session couldn’t be any better it is a great course and it helped
me a lot in understanding the road rules”.
“I had tried to get my ‘L’s’ ten times before and this course
really made it easy and helped me to pass”.
“I didn’t understand the ‘give ways’ but this course made them easy
to follow”.
“I don’t understand written words but having the rules ex-
plained made it much easier and will help me get a job”.
Age Group Total Commencement
16 - 18 46%
19 - 25 37%
26 - 40 14%
49 - 55 3%
Learner Driver Participants Breakdown
Page 18

Work for the Dole (WFD)
“ Thank you to HETA Inc and the 100
Hours Project for assisting the Australian
Huntingtons Disease Assoc (SA/NT) Inc
achieve a major Board objective for 2008.
The website required a significant revamp
to reflect the professionalism of our or-
ganisation and the resulting website
speaks for itself. An equally significant
outcome is that a disengaged person con-
tributed to a community organisation
earning valuable experience that may as-
sist him secure gainful employment.”
David Dall
Chairman
Australian Huntingtons Disease Assoc
(SA/NT) Inc
Testimonial:
“ I would like to thank HETA most sincerely for the help they have given us for going on two
years now.
We are a small not-for-profit Organization and over the past two years it has been very
important to develop and maintain our web-site. Prior to HETA helping us, our site was so
basic and outdated, I had to delete it from the site.
The web-site design was undertaken by a person working with HETA and maintenance of the
site has continued. We have found working with HETA very easy, they have cooperated with
our ideas, interrpreted our needs well and given us the end result we were seeking. They
are now helping us to learn how to maintain the site ourselves, offering training and backup
when needed.
Information is disseminated in a totally different way these days. Keeping up to date with
information technology, especially for a small Organization with only 3 part time employ-
ees, can be very difficult and expensive. HETA has provided a much needed and appreci-
ated service to our Organization. We have had a number of new technical volunteers join
as a result of our web-site and a number of new clients as well. At a time when we need
to be promoting our Organization, HETA's help and support is much appreciated. “
Julie Sullivan
Office Manager—TADSA
“ I am writing to express our most grateful thanks
to HETA, Stephen Hayter and particularly Sean
Slater for all their time and professional efforts in
designing and developing our website for us.
All involved obviously experienced much difficulty
given the original site they developed was hacked
twice, and Sean’s ability to completely redesign
and have the new site running in such a short time,
was a tremendous achievement.
We are completely happy with the final result and
it has been a privilege to work with such profes-
sionalism.”
Baden Jacob
Treasurer
The Compassionate Friends of SA INC.
Work For The Dole is run from two Heta sites.
Both concentrate on giving participants web site building skills in a safe
environment where they can utilize business protocols ready for a transi-
tion back into the work force.
I.T Experience
Work For The Dole Adelaide continues to service not for profit community
based organizations supplying them with web sites and the means to get
their message out to the world.
In the last few months we have created or upgraded web sites for
• TADSA – Technical Aid for the Disabled.
• Compassionate Friends
• Huntington’s Disease S.A. & N.T.
We also have our own Community Groups Web Development site that ex-
plains just what we are all about and the services we provide.
The program has helped participants back into employment, some after
months of unemployment.
With funding from DEEWR and managed by UNCWPA we have provided a
unique program to help not only those organizations in need but also the
long term unemployed.
Web Design Project
The southern Work For The Dole program has been working on one new
community website for Hills Community Options who are based in
Hahndorf.
The site is complete and will hopefully be handed over in the near future
but work has been slow as the program relies heavily on the IT skills, ex-
perience and enthusiasm of the participants referred to us. The most
skilled participants are usually quickly snatched up into employment
which is always the best outcome for them.
Participants on the program who aren't yet at a level of understanding to
be coding websites have been working with online tutorials and custom-
ised training tools to build on their skills and confidence. Participants are
encouraged to build basic web pages to gradually develop and expand on
as their skills do. These templates also serve as training tools for future
participants to expand on and help in their understanding of web site de-
sign.
Project Summary
Page 19

Quality Management System
In 2007 Heta said farewell to QSM Coordinator Erika Neiman and welcomed on board
Sharon McCabe in October 2007.
In November external auditors Benchmark confirmed our ability to comply with the
requirements of the National Disability Services Standards and ISO9001:2000 and
granted Heta with continued Certificates of Approval.
QMS continued to support Heta’s Fee for Service program, by providing external au-
dit services to the Disability Employment sector.
With the rapid expansion of Heta across 5 sites, QMS worked closely with the CEO
reviewing key elements of Heta and ensuring consistency across sites. Some of the
areas reviewed were:
• Fresh approach to Internal Audit incorporating monthly ISO9001:2000
focused site audits and an audit schedule of projects from a risk perspec-
tive utilising consumer focus groups as needed.
• Development and implementation of an Email and Internet Usage Policy.
• Re-development of the Continuous Improvement database to include
linkage to detailed Corrective Action Plans.
• Streamlining the Document Control process to create a user friendly Ver-
sion Control Register and Review process, supporting staff and allowing a
speedy turnaround of information.
• Streamlining the Evaluation Reporting Process which will continue into
2008/09
• Creation of a Compliance awareness tool in the shape of the Are You In
Control monthly series of newsletters. Providing staff with fit for pur-
pose information that ensures an ongoing level of awareness in key com-
pliance areas.
Re-development of the Induction Process including QMS Induction resources and the
introduction of Induction evaluations to ensure content and inductors meet the re-
quired outcomes.
The last twelve months have seen some dramatic
improvements for IT at Heta. The increase of staff
and training at external sites meant a overall im-
provement in services and speeds was needed. The
move to Gilbert St was an opportunity to upgrade
several switches and install a more robust network.
All ADSL connections had their speed increased and
new hardware has been installed at all sites to en-
able a faster and more stable VPN network. Whilst
initially this cause some downtime during the move,
the end result has been worth it. Several extra ADSL
lines have also been added for several training sites
which meant the Internet activity of participants no
longer effected the work of staff. There has also
been a roll out of wireless networking at all sites to
improve access for roaming staff with laptops, mak-
ing any area a potential temporary office.
The server itself went through an upgrade to cope with the addition load and is still coping fairly well. A
new server was purchased and set to run Terminal server. This enabled staff to access a remote desktop
to the city and therefore dramatically increasing document access times. In a move to store most of our
archived information electronically a new document scanner was purchase and set up at Pt Adelaide to
enable the archiving or participant records. More of these will be purchased over the next few months
and will enable staff to archive and store all their own records.
For the next twelve months further improvements are due. Backup systems and a disaster recovery plan
are being designed which will ensure in the event of a server crash, Heta will be able to continue to
operate with minimal downtime. This will involve server virtualisation which has rapidly become the
industry standard for disaster recovery and should reduce downtime from 2-3 days to less than an hour.
Sharepoint has become an integral part of document version control and our intranet. It will continue to
grow and gradually replace our older interface. As the demand on this system increases there will be a
need to upgrade and purchase a dedicated server for our document and information control.
As the business has grown there have been several site upgrades. Christies Beach, Smithfield and Port
Adelaide have all had new computer rooms set up to provide for training in those areas. Golden Grove
has seen an increase in staff and therefore required a network extension as well. With more staff at all
external sites the need for a fast and stable VPN has never been greater. With this in mind there will be
further hardware changes to improve the service in these areas.
Liaising with Donortec has enabled us to purchase software licenses through the Microsoft Incentive
Scheme. This has meant a huge cost saving for Heta we appreciate all the support they have
been able to offer. (www.donortec.com.au)
Information Technology at Heta is being driven by continuous improvement to increase the
efficiency of service delivery.
Internal IT Support
2008/2009 will see a continued focus on Change Management and Continuous Im-
provement. To ensure continued control of processes there will be clear linkage of
Management Information as a key driver for CI activity.
Moving forward decisions for change will be supported by factual and measured
information while ongoing value adding innovation and creativity will be equally
embraced.
Page 20

Staff Development &
Team building
Conferences, Workshops, Seminar, Expo Date
Barkuma Audit Review November 2007
State Government Disability Employment Register Informa-
tion Session
29th Jan 2008
ACE SA Forum 28th Mar 2008
Conference - working with Muslim communities 30th Apr 2008
Meeting with WA DEN Staff to share best practice & Com-
pared practices
8th May 2008
Career Forum for People with Disabilities – Mt Barker 4th Jun 2008
NDS - Disability Workforce: Exploring sustainability 25th Jun 2008
DEN Workshop (Hosted by DEEWR) 27th Jun 2008
Disability Expo—Adelaide 28th Sep 2007
ACE National Conference—Canberra 3-6th Jun 2008
PSP Conference 11th & 12th Oct 2007
The Reintegration Conference - PSP 26th & 27th Jun 2008
Staff Development/Training Date
Fire Warden Training 26 Mar 2008
Mandatory Reporting Workshop 23 Apr 2008
Senior First Aid Training 6 & 13 May 2008
Team building day at the Southern Park Land
Date Fee for Service Workshop Number of
participants
Oct 07
May 08
Disability Awareness and acquired Brain In-
jury Workshop
Attendees were from rehabilitation consultancy back-
grounds ranging from very experienced to novice.
(3 hours - Disability Awareness session presented by Suz-
anne Twelftree)
Subjects covered:
• People with a disability and people without - what
they want out of life
• Why is disability awareness important?
• How is discrimination defined under the Disability
Discrimination Act?
• The person first rule
22 (Oct 07),
15 (May 08)
" The session was very informative and one thing in particular that I will take away
and be mindful of is ensuring that I use the correct terminology and the correct way
of referring people who have a disability eg, being mindful to always putting the
person first before their disability."
13/07/07 10/08/07
23, 24, 27,
28/08/07
07/09/07 11/10/07
07/11/07 13/12/07 23/01/08 22/02/08
20/03/08 15/04/08 12/05/08 13/06/08
Staff & Project Meetings 07-08
Page 21

Board of Directors and Meetings
Members
Board Meetings Attended
2007 2008
2nd
July
7th
Aug
3rd
Sept
15th
Oct
4th
Feb
8th
Mar
28th
Apr
Paul Creedon   
Misia Ostrowski-
Meissner
    
Sue Lea
Robyn Venus 
Michael Correll  
Sandra Dann
Tricia Garnett    
Graham Sharley  
29th
May





23rd
Jun




Emma Sharley       
Lisa Goodchild       
Ex - Board member: Special thanks to Michael
Correll for his marvellous 28 years of partici-
pation and contribution to Heta.
Board Strategic Planning & Workshops
Aug 2007
Board Stocktake
• Introduction and clarification of the purpose of the workshop
• A SWOT analysis of the organisation and the Board.
• Review of the current Plan and the identification of key activities for the
coming 12 months.
• Identification of any service / direction / structural changes that may be
required to achieve the refined direction.
• Development of a Board schedule to map the next meetings of the Board
leading to 08/09 Strategic Plan processes.
November 2007
Board Workshop
• Structural and Financial Concepts
• Board Governance Policies
May 2008
Board Strategic Planning
• Current overview and industry changes (tender)
• Tender timeframes
• Questions to consider Current Services of Heta
• Macro – environment Analysis
• Environment Analysis
• Industry Environment Analysis
• Tender Options
• SWOT Analysis
• Mission Statement
• Competitive Strategy Options
• 5 Generic Competitive Strategies
• Value Chains – Industry, Service Provider, Small Business
Unit (SBU)
• Services Lifecycle Strategies for Maturing Industries
• Rules for Crafting Strategy
• 7 Strategic Options
Page 22

Financial Statement
For the year ended 30 June 2008
CONTENTS
• Audit Report
• Balance Sheet
• Notes to the Financial Statements
• Income & Expenditure Statement
• Statement of Cash Flows
• Schedules to the Income & Expenditure Statement
• Report by the Board
• Statement by the Board
- See page for more information
Page 23

Heta Inc Annual Report 2007-08 Highlights Non-Profit's Growth

Heta Inc Annual Report 2007-08 Highlights Non-Profit's Growth

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