1. Take Note
Healthcare Executive
NOV/DEC 2016
6
Creating a
Winning Team
“I do not like playoff baseball beginning and I’m in the backyard cooking
steaks,” Chicago Cubs manager Joe Maddon has said. “I hate that. I want
everybody else cooking steaks while we’re playing baseball in October.”
Maddon’s success with the Chicago Cubs, who have advanced to the
playoffs both years Maddon has led the team, is astounding. Much of
this success is due to Maddon’s unconventional leadership—bringing
in actual bear cubs during spring training, for example, to keep things
light amidst the weight of high expectations. His motto—“Don’t ever
permit the pressure to exceed pleasure”—inspires players’ best perfor-
mance and bolsters their loyalty.
Team building is a critical focus of this issue of Healthcare Executive,
and we’ve brought together some of the most outstanding examples of
leadership in the field.
In our cover story, “Building High-Performing, Highly Diverse Teams
and Organizations,” leaders of five hospitals and health systems share
innovative and practical strategies for embracing and engaging teams
that are diverse in race, culture, age and gender orientation.
Our second feature, “Leading in an Era of Value: 3 Key Strategies for
Success,” takes a look at the playbooks of progressive healthcare orga-
nizations as they seek to improve the patient experience, reduce costs
and enhance population health.
And our special feature, “Improving the Patient Experience: Every
Interaction Matters,” examines the ways in which leaders of four orga-
nizations are using simple concepts to transform care delivery and
change their culture.
I hope you’ll find game-winning strategies in this issue of Healthcare
Executive, which likely will arrive at your home during the World Series.
Please email me with your comments at jwilliams@ache.org. ▲
VISION To be the preeminent professional society for healthcare executives
dedicated to improving health.
MISSION To advance our members and healthcare management excellence.
VALUES Integrity; Lifelong Learning; Leadership; Diversity and Inclusion
Jennifer A. Williams
BOARD OF GOVERNORS
CHAIRMAN
Edward H. Lamb, FACHE
CHAIRMAN-ELECT
Charles D. Stokes, FACHE
IMMEDIATE PAST CHAIRMAN
Richard D. Cordova, FACHE
PRESIDENT/CHIEF EXECUTIVE OFFICER
Deborah J. Bowen, FACHE, CAE
GOVERNORS
John Botsko Jr., FACHE Brig Gen James J. Burks, FACHE
James W. Connolly, FACHE Michael J. Fosina, FACHE
Edmund L. Lafer, MD, FACHE David A. Olson, FACHE
Carrie Owen Plietz, FACHE Valerie L. Powell-Stafford, FACHE
Heather J. Rohan, FACHE Henry Ruberte, FACHE
David L. Schreiner, FACHE Christine C. Winn, FACHE
PUBLISHER
Eva Chess, JD
EDITOR-IN-CHIEF CREATIVE DIRECTOR
Jennifer A. Williams Emma O’Riley
WRITER WRITER
John M. Buell Lea E. Radick
SR. GRAPHIC DESIGNER GRAPHIC DESIGNER
Carla M. Nessa Scott R. Miller
ASSISTANT CONTENT EDITOR
Shannon N. Barnet
EDITORIAL BOARD
Alan O. Freeman, FACHE, Chair Vanessa Alvarez
Trent Beach, PharmD, FACHE Sandra C. Brown, JD, FACHE
Joanne T. Clavelle, DNP, RN, FACHE Terry J. Cooper, FACHE
Heriberto Cruz Barbara A. Hendricks, FACHE
Sarah K. Maurice Alice M. Meyer, FACHE
Jocelyn Pemberton Ryan N. Schmidt, PhD
David A. Tam, MD, FACHE Kimbra C. Wells Metz, FACHE
Authorization to photocopy items for internal or personal use, or the internal or
personal use for specific clients, is granted by the American College of Healthcare
Executives for libraries and other users registered with the Copyright Clearance
Center (CCC) Transactional Reporting Services, provided that the appropriate fee
is paid directly to CCC, 27 Congress St., Salem, MA 01970. Visit copyright.com
for detailed pricing. ISSN 0883-5381. No unsolicited manuscripts are accepted.
Please query first. Healthcare Executive is indexed in Hospital Literature Index
(AHA) and listed in Current Contents.
© 2016 by the American College of Healthcare Executives.
All rights reserved.