Gartner predicts that chatbots will power 85 percent of all customer service interactions by the year 2020
Consumers Love chatbots because they want to get answers now
21. Chatbots Can
Gather and qualify leads that
come to your website by
answering their questions and
directing them along the sales
funnel.
22. Chatbots Can
Collect useful data about your
customers from their
conversations, which you can
use to alter and improve your
service and sales strategies.
23. Chatbots Can
Keep customers engaged by
providing them with plenty of
reliable ways to contact your
brand and answering any
questions they might have about
your product or service.
24. Chatbots Can
Free your employees up to
complete more important tasks by
taking over and automating
repetitive and monotonous jobs in
the contact centre.